OYO Rooms Complaints & Reviews

I had done a booking last in August 20th
PNR [protected]
But i didn't get hotel and initiate refund

[protected]...

"BUG BUG BUG BUG " Fix your chatbot functionally 1st .

One of the worst product feature functionality I have seen in recent times.

I canceled my booking on august 21 st, It's been more than 20 days, and I haven’t received my refund.

On mobile, I used the OYO chatbot, I clicked "claim my refund", and it's showing [protected] this number, If I called this number there are telling me it's not...

I have made booking via OYO rooms app and reached the hotel and the manager denied my check in and threatened me to pay extra amount to check me in otherwise to go away.
I have paid the full amount via oyo rooms app however i was denied check in and asked to pay extra amount .
My booking IDs are as follows:

UKFT7588
OYGK4318
SRWL0318

When i call OYO support they either disconnect my...

I have booked a room on 07/09/2022 and next day I have revived a message in WhatsApp from Oyo that For unavoidable problem we are shifting your booking hotel, then I did canceled my booking, I have paid 1270 through my credit card but I didn’t receive any refund and also they have a worst costumer care service I can’t connect with them and there is also no email to claim a ticket please help me to get my refund...

I had cancelled a booking on 31st August as they updated my booking with another hotel (Hotel Ashoka International) without my concern. I have been told that they had initiated refund and it will reflect in my account in 7 to 14 days. Now, the 14 days period is over and i didn't recieved the refund. Please solve the issue as soon as possible....

Have booked a hotel room from Oyo toll free number on 22 August 2022 and also paid the amount of 624 rs online but when i contacted the hotel reception, they said that they don't accept bookings from Oyo. I have called and asked for the refund the executive then said that your refund is in progress and will be refunded in next 7-10 days it's already almost 1 month and I haven't recieved my refund yet. Customer service is also very slow and...

Here is my booking TPZP3636 showing me shift or cancel I did cancelled and also got text I got full refund but still pending can you do early...

Dear Sir, Madam, I am writing regarding my stay in hotel collection O 77415 Shankar Hotel, which was not satisfactory, due to incorrect information and poor facilities provided by the staff. The price which were showing in oyo app was not there and they were charging some excessive amount from the guest and the most important point is the facilities which were provided by the hotel was very poor. Rooms are not clean bathroom was smelling...

Booking ID - W9107168

I made a booking on 23rd July 2022 via the OYO app, but on arrival, I was denied check-in citing unavailability of rooms, despite having made the required payment in advance using my card. However, in the app, it was written that I had checked in. I called customer care that day asking for a refund since I was denied check-in, and they told me to wait till the app showed check-out to initiate a refund....

I raise this issue on 3rd Aug https://www.consumercomplaints.in/oyo-rooms-not-received-any-refund-c3268192 This issue was resolved without a refund....

I have booked room from Oyo paid to oyo online, but hotel have not allowed me to checkin, now I am not getting my refund

Hotel manager behaving like goon
He said mein checkin nahi deta kar le jo karna hai
booking oyo se ki hai to oyo se hi baat kar

I called oyo customer care multiple times same day, same time, but not able to connect, I tried their help support on the mobile app

but...

I travell in hotel kamini in patna, Bihar today(dated 13 september 2022).The receptionist don't no how but increase the number of guests from 2 to 3 and charge higher prices.
At the same he ask for mobile to see booking detail but he cancelled the booking quitely and offer me room without under oyo

As he cancelled my staying i am not able to recover the amount from my HR which possess a loss to me.

I...

I booked a room from Agoda OYO Booking ID - AFWH6638 and Agoda Booking ID[protected]. It was the most pathetic experience I have ever had in my life. I am very disappointed with your commitment and process. I faced the following problems with booking and hotel stay.

1. Charged Extra money for check in : I booked my stay from your website at Total Price INR 931.47 but at the time of check in the hotel asked me to pay INR 1399...

I booked room from 27 august to 29 august 2022.
I raised a tariff issue against booking ID- C9V13348 and customer executive raised a ticket with Ticket ID: [protected] | Ticket Type: SIG Escalations.

They said that when I checkout from hotel then they initiate the refund.

And Today 13 September, 2022 I'm logging this complaint because they haven't initiate the refund amount.

I'm requesting...

My booking id is HVYF8129. While checking in at oyo townhouse 1047 F9 hotel at Gaziabad I was asked to pay an extra amount of 3555 rs. I immediately contacted the oyo helpline number, the then executive told me to pay the extra amount as it will be refunded by oyo after i check out. on 13/08/2022 i checked in and on 18/08/2022 i checked out. After checking out from the hotel I immediately contacted the oyo support again for the refund. The...

I had booked a room at a hotel in Delhi, through the OYO app on 7 June 2022. On arrival I was denied check-in citing unavailability of rooms, despite having made the required payment in advance using my card. When I reached out to the customer support at OYO they made an alternate booking at a hotel nearly a kilometre away and requested me to shift there. When I reached there I was again denied check-in and they asked me to make additional...

Booked a room by paying Rs 2053 through Oyo website and when reached hotel, they denied check in saying, they don't accept online booking through Oyo. Contacted Oyo more than thousand times asking for full amount refund and they haven't initiated refund. When calling their customer care number, Oyo will ask customer to hold the call for some minutes and they will not respond for hours, after that they will say your call is transferring to...

The booking done through oyo app shows discounted price of hotel rooms and when the customer reaches to the hotel the property owner says much higher prices and starts negotiating as per the problem of the customer. A big bluff is going on between oyo and hotels. When u contact oyo they keep on shifting you from one hotel to different hotels. So actually oyo is doing a big bluff overall and making customer tired of negotiating even before...

I made room booking from OYO on 10th sep 2022 for Townhouse 978 Shivam Guest House, New Delhi for 765 Rs. with Booking ID H30V4878.

When I visited above hotel receptionist denied my booking saying that they don't have tie up with OYO and my booking is not visible in hotel booking site.

After that I called OYO Customer care he said he will transfer my call to refund department, Later I wait for 5 mins then call...

I had a horrible experience with stupid app today.
I came to Delhi for exam and travelled in train
First I made booking with OYO 90662 heaven seven | Booking id: ASWH9927 I called the hotel they said they will not give me check in, I had a whole conversation of 46 minutes with customer care and booking was cancelled and refund provided, then I made a booking with OYO 24436 Ramji 7 grand (Booking id: XBCA4428), I got of my train...