OYO Rooms Complaints & Reviews

"BUG BUG BUG BUG " Fix your chatbot functionally 1st .

One of the worst product feature functionality I have seen in recent times.

I canceled my booking on august 21 st, It's been more than 20 days, and I haven’t received my refund.

On mobile, I used the OYO chatbot, I clicked "claim my refund", and it's showing [protected] this number, If I called this number there are telling me it's not a refund department like that.

Then they are transferring the call to someother department after 5 mins calling is getting disconnected automatically, and no one is answering the call.

I have made booking via OYO rooms app and reached the hotel and the manager denied my check in and threatened me to pay extra amount to check me in otherwise to go away.
I have paid the full amount via oyo rooms app however i was denied check in and asked to pay extra amount .
My booking IDs are as follows:

UKFT7588
OYGK4318
SRWL0318

When i call OYO support they either disconnect my call or put me on eternal hold and no response is received from them.
No response for refund or anything from OYO rooms.this is literally a huge scam depriving customers of their money and using the customers neccessity to loot money from them.
Kindly take action

I have booked a room on 07/09/2022 and next day I have revived a message in WhatsApp from Oyo that For unavoidable problem we are shifting your booking hotel, then I did canceled my booking, I have paid 1270 through my credit card but I didn’t receive any refund and also they have a worst costumer care service I can’t connect with them and there is also no email to claim a ticket please help me to get my refund

I had cancelled a booking on 31st August as they updated my booking with another hotel (Hotel Ashoka International) without my concern. I have been told that they had initiated refund and it will reflect in my account in 7 to 14 days. Now, the 14 days period is over and i didn't recieved the refund. Please solve the issue as soon as possible.

Have booked a hotel room from Oyo toll free number on 22 August 2022 and also paid the amount of 624 rs online but when i contacted the hotel reception, they said that they don't accept bookings from Oyo. I have called and asked for the refund the executive then said that your refund is in progress and will be refunded in next 7-10 days it's already almost 1 month and I haven't recieved my refund yet. Customer service is also very slow and...

Here is my booking TPZP3636 showing me shift or cancel I did cancelled and also got text I got full refund but still pending can you do early

Dear Sir, Madam, I am writing regarding my stay in hotel collection O 77415 Shankar Hotel, which was not satisfactory, due to incorrect information and poor facilities provided by the staff. The price which were showing in oyo app was not there and they were charging some excessive amount from the guest and the most important point is the facilities which were provided by the hotel was very poor. Rooms are not clean bathroom was smelling badly and messy and there were many stains in bedsheet and there was no wifi but they charge all the money for providing their facilities
So please take a look at the hotel and get my refund..

Booking ID - W9107168

I made a booking on 23rd July 2022 via the OYO app, but on arrival, I was denied check-in citing unavailability of rooms, despite having made the required payment in advance using my card. However, in the app, it was written that I had checked in. I called customer care that day asking for a refund since I was denied check-in, and they told me to wait till the app showed check-out to initiate a refund. After one day, I called again, and they said they had initiated a refund and to wait for 7 to 14 working days for the refund to process and reflect in my bank account. However, it has been more than a month, and I still have not received it. When I call, they transfer my call to the service department, and it gets disconnected.

I raise this issue on 3rd Aug https://www.consumercomplaints.in/oyo-rooms-not-received-any-refund-c3268192#pos...⇄ This issue was resolved without a refund.

I have booked room from Oyo paid to oyo online, but hotel have not allowed me to checkin, now I am not getting my refund

Hotel manager behaving like goon
He said mein checkin nahi deta kar le jo karna hai
booking oyo se ki hai to oyo se hi baat kar

I called oyo customer care multiple times same day, same time, but not able to connect, I tried their help support on the mobile app

but they have given a number, where i was not able to connect to them after multiple tries

I was in Kashmir srinagar and did not want to create a scene there to ruin my holiday

19811 Abc Residency
L.D.Road, Maharaja Bazar, Srinagar, Jammu and Kashmir, 190001, Srinagar

Ticket ID [protected]

BOOKING ID: DT2C6614

Even after multiple emails and phone calls Oyo customer care not giving my refund and not able to resolve my issue

I travell in hotel kamini in patna, Bihar today(dated 13 september 2022).The receptionist don't no how but increase the number of guests from 2 to 3 and charge higher prices.
At the same he ask for mobile to see booking detail but he cancelled the booking quitely and offer me room without under oyo

As he cancelled my staying i am not able to recover the amount from my HR which possess a loss to me.

I am attaching
1)my ordering confirmation
2)cancellation email
3)payment screenshot

I booked a room from Agoda OYO Booking ID - AFWH6638 and Agoda Booking ID[protected]. It was the most pathetic experience I have ever had in my life. I am very disappointed with your commitment and process. I faced the following problems with booking and hotel stay.

1. Charged Extra money for check in : I booked my stay from your website at Total Price INR 931.47 but at the time of check in the hotel asked me to pay INR 1399 more apart from the online paid amount which I paid for booking on your website. I had confirmed booking but they didn't allow me to check in the hotel. Then I called on your support call on[protected] and explained everything to your customer care he put me to hold for more than 20 min and after that he advised me to cancel my booking but it was not possible at that time so i had to pay INR[protected]+80) extra for check in. If I knew it, I would never have booked this pathetic hotel. I also called the OYO customer care contact number (+[protected] which was mentioned on my booking confirmation receipt in my email. It was his Verbatim "Your booking is with AGODA and this property belongs to OYO and you have to pay an extra amount for check in you should book your stay from us despite AGODA then we told you what will be the final amount after calculation. We have tied up with them for booking but they have not decided how much to charge". Then I informed him that people coming for check in after booking from your website are facing the same issue. You are asking for more money from them as well then he put me on hold for more than 30 min and disconnected my call.
image.png

2. Had to wait 1 and half hour at reception: I already mentioned in my booking that i will be at hotel between 11am -12 pm and hotel check in time was at 12 pm but I had to wait at reception for more than 1 and half hour.

3. No Towel and unsealed water Bottle : After 45 min of check in i realised that there were no Towel and unsealed tap water bottle i called at reception and asked for water and towel and he said wait for 5 min but no one came to provide that. Then i had to call again after 20-25 min he called wait for 5 min and a service boy came to provide me that and i was surprised after looking at bottle because bottle was again unsealed tap water bottle and towel was dirty. I showed him both things on the spot and told me to provide me with a fresh sealed water bottle and clean towel. He told me that they have only this towel and affirmed that I should provide a fresh water bottle. Problem is he didn't come back to give me water andafter 35 min I had to call again on reception for a water bottle and he told me to wait for the water bottle again. and after that when a service boy came after 15 min of call he gave me a local unbranded water but it was finally sealed. I had to wait more than 1 hour for water only though I was Damn Thirsty.

4. Unwanted Disturbance : Hotel Staff was not trained. They don't even know how to behave with customers. They were knocking and hitting the room door intermittently.

5. Power Cut of Room : My rooms electricity was gone for more than 45 min. After waiting 20-25 min i called reception that there was no electricity in the room he assure me that service boy is coming and he came after 10 min of call he had no idea about the fault. He said wait for 5 min. I waited for 15 min for electricity but the situation was the same. I had to make a call at reception for the same. He instructed me to do this blah blah but no success. Finally I lost my patience and went to reception and asked what was going on? Is this the way to please a customer?

After being fed up, I had to check out around 6:20 pm on the same day and within 5 hours of checking in with this pathetic experience.

Big Questions

1. If Agoda is not authorized to book oyo property then why are you making a fool of your customer?
2. This is the hospitality industry and operates on goodwill and experience. Is this the way you provide exceptional experience?
3. Why Hotel is not updating the extra amount on the Oyo app and not providing a physical bill? Why is Customer care saying that they would provide bill only to AGODA if they asked to share?

Please find the attached payment receipt. and photo of their booking portal.

I had already paid INR 977.72 on Agoda website by my Credit card and you have the transaction number for that.

Paid Extra INR[protected]+80) at the time of checking in due to hotel staff aggressive demand. Total Price paid for booking is INR 2376.72 (977.72 at Agoda website + 1399 at hotel reception).

I booked room from 27 august to 29 august 2022.
I raised a tariff issue against booking ID- C9V13348 and customer executive raised a ticket with Ticket ID: [protected] | Ticket Type: SIG Escalations.

They said that when I checkout from hotel then they initiate the refund.

And Today 13 September, 2022 I'm logging this complaint because they haven't initiate the refund amount.

I'm requesting you to initiate my refund amount.

My booking id is HVYF8129. While checking in at oyo townhouse 1047 F9 hotel at Gaziabad I was asked to pay an extra amount of 3555 rs. I immediately contacted the oyo helpline number, the then executive told me to pay the extra amount as it will be refunded by oyo after i check out. on 13/08/2022 i checked in and on 18/08/2022 i checked out. After checking out from the hotel I immediately contacted the oyo support again for the refund. The executive asked me to upload the bill and bank account details which i did. then at 11;59 am on 18/08/2022 i received a mail from oyo helpdesk that the refund has been initiated and will be received within 7-14 days. today is 13/09/2022, almost a month. But i have not received the amount. i have tried calling oyo again, but now they just receive the call, listen to my issue then just put my call on hold and after sometime they cut the call.

I had booked a room at a hotel in Delhi, through the OYO app on 7 June 2022. On arrival I was denied check-in citing unavailability of rooms, despite having made the required payment in advance using my card. When I reached out to the customer support at OYO they made an alternate booking at a hotel nearly a kilometre away and requested me to shift there. When I reached there I was again denied check-in and they asked me to make additional payment which I refused to do. After this I again called up the customer support and informed them about the issue. They did not do much to resolve it and it was already very late (around 11 pm) so I finally asked them to cancel my booking and process my refund. After much persuasion they agreed to do the same and even sent me an e-mail assuring that my refund would be processed in 7-14 days. It has been more than three months and I haven't received my refund yet.

Booked a room by paying Rs 2053 through Oyo website and when reached hotel, they denied check in saying, they don't accept online booking through Oyo. Contacted Oyo more than thousand times asking for full amount refund and they haven't initiated refund. When calling their customer care number, Oyo will ask customer to hold the call for some minutes and they will not respond for hours, after that they will say your call is transferring to service department, No use waiting as no one will talk to you even after waiting for 2 or 3 hours and call will get disconnected automatically. Oyo is making huge amount of money through not giving back money to customers who got denied of the service for which they have paid money for. Oyo is the worst service in India, never trust oyo. They cheat people and makes money.

BOOKING ID : iyb26149

The booking done through oyo app shows discounted price of hotel rooms and when the customer reaches to the hotel the property owner says much higher prices and starts negotiating as per the problem of the customer. A big bluff is going on between oyo and hotels. When u contact oyo they keep on shifting you from one hotel to different hotels. So actually oyo is doing a big bluff overall and making customer tired of negotiating even before prior booking of rooms.

I made room booking from OYO on 10th sep 2022 for Townhouse 978 Shivam Guest House, New Delhi for 765 Rs. with Booking ID H30V4878.

When I visited above hotel receptionist denied my booking saying that they don't have tie up with OYO and my booking is not visible in hotel booking site.

After that I called OYO Customer care he said he will transfer my call to refund department, Later I wait for 5 mins then call...

I had a horrible experience with stupid app today.
I came to Delhi for exam and travelled in train
First I made booking with OYO 90662 heaven seven | Booking id: ASWH9927 I called the hotel they said they will not give me check in, I had a whole conversation of 46 minutes with customer care and booking was cancelled and refund provided, then I made a booking with OYO 24436 Ramji 7 grand (Booking id: XBCA4428), I got of my train at 12:00 and reached hotel, (Taxi charge-500 INR) I had not even had breakfast, no family, no friends in this city, I went to hotel and they denied the check in SAYING PRICE IS LOW WE WILL NOT GIVE YOU ROOM and then I was just going on roads and calling stupid customer care again where they made me pay online for a third booking for hotel OYO TOWNHOUSE 868 GRAND PACIFIC OCEAN Booking id: I9QW5522, fraud people they are, they made me pay 881 and said this is entire amount, when I reached property (Taxi cost-300) the guy at reception said you have to wait as no rooms are available, I called customer care again and they said we will not refund money so I had no other choice but wait, after making me wait for 3 hours the guy at the reception said I will give you room only if you pay 313 extra, it was 6:00 pm at that time, it was getting dark, I said why should I pay extra he started shouting that if you want to stay then pay extra or get out, I was feeling like crying at that time because I was so tired, I paid extra money because oyo was not giving refund and noone was giving any response on customer care.
These guys have no idea the kind of assault and issue I had to go through because of their non sense service, I don't think they realise, in this hotel staff is rude, wifi not working, bearing EXTRA COST FOR NO REASON.

500 taxi + 300 taxi + 881 online payment + 313 extra after reaching property, which was not told by the fraud company, that it will be charged.

Now I need a compensation for my loss, for my money, for my time and for my assault.

They are only make fool of the customer

And I am not afraid to complain because like your other customers I was not with some guy, I checked in alone, so I am not afraid of anyone or anything. These guys think most of the time they get away because majorly people book Oyo for coming with their partner. I do not have that issue, cause I was here alone. Check in was 3hours late and the staff was denying unless I pay extra amount. Enough is enough!!! I had to pay to check in because I had no other choice.

I Booked a OYO Room on 10th of September 2022 and paid online on OYO app but I am not allowed to check-in and property owner asked for extra money and after cancellation of Booking j did't get back my money.
I want my money back.
Property-Green Villa, Near Kosmos Hospital Anand Vihar, New Delhi
Ph No.[protected]