OYO Rooms Complaints & Reviews

I had a horrible experience with stupid app today.
I came to Delhi for exam and travelled in train
First I made booking with OYO 90662 heaven seven | Booking id: ASWH9927 I called the hotel they said they will not give me check in, I had a whole conversation of 46 minutes with customer care and booking was cancelled and refund provided, then I made a booking with OYO 24436 Ramji 7 grand (Booking id: XBCA4428), I got of my train at 12:00 and reached hotel, (Taxi charge-500 INR) I had not even had breakfast, no family, no friends in this city, I went to hotel and they denied the check in SAYING PRICE IS LOW WE WILL NOT GIVE YOU ROOM and then I was just going on roads and calling stupid customer care again where they made me pay online for a third booking for hotel OYO TOWNHOUSE 868 GRAND PACIFIC OCEAN Booking id: I9QW5522, fraud people they are, they made me pay 881 and said this is entire amount, when I reached property (Taxi cost-300) the guy at reception said you have to wait as no rooms are available, I called customer care again and they said we will not refund money so I had no other choice but wait, after making me wait for 3 hours the guy at the reception said I will give you room only if you pay 313 extra, it was 6:00 pm at that time, it was getting dark, I said why should I pay extra he started shouting that if you want to stay then pay extra or get out, I was feeling like crying at that time because I was so tired, I paid extra money because oyo was not giving refund and noone was giving any response on customer care.
These guys have no idea the kind of assault and issue I had to go through because of their non sense service, I don't think they realise, in this hotel staff is rude, wifi not working, bearing EXTRA COST FOR NO REASON.

500 taxi + 300 taxi + 881 online payment + 313 extra after reaching property, which was not told by the fraud company, that it will be charged.

Now I need a compensation for my loss, for my money, for my time and for my assault.

They are only make fool of the customer

And I am not afraid to complain because like your other customers I was not with some guy, I checked in alone, so I am not afraid of anyone or anything. These guys think most of the time they get away because majorly people book Oyo for coming with their partner. I do not have that issue, cause I was here alone. Check in was 3hours late and the staff was denying unless I pay extra amount. Enough is enough!!! I had to pay to check in because I had no other choice.

I Booked a OYO Room on 10th of September 2022 and paid online on OYO app but I am not allowed to check-in and property owner asked for extra money and after cancellation of Booking j did't get back my money.
I want my money back.
Property-Green Villa, Near Kosmos Hospital Anand Vihar, New Delhi
Ph No.[protected]

I have booked for a room at a hotel called townhouse 791 Svvb Resorts for dates from 26 August 2022 to 28 August 2022. But unfortunately when I reached the hotel, the hotel said me that they are not accenting oyo bookings, I had to cancel my booking due to this issue and I haven't received refund of the amount I paid to Oyo even if it's the issue from their side. I tried to contact oyo regarding the issue, but they were just putting me on hold.

Booking Id: XGI07780

I booked an OYO room with booking I'd FIAF3045 on 24.07.2022, the owner didn't let me check in as they double ammount to check in

As I tried to reach OYO customer care they force to cancle order and try other booking and refund will proceed with in 14 days after cancelation. At the end booking cancle by oyo and didn't refund yet when I call to oyo customer support to resolved my problem they delayed the process and gave no clarity about it.
So I didn't get any refund yet. Till 11.09.22 approx 1.5 month from the cancelation of booking

I believe OYO is making fraud by not enlisting hotels which they had no ties with.

Please everyone don't book any hotel through oyo.

Refund status showing success but didn't credit in my account.

I made a transaction for booking a hotel via oyo rooms on 25th august 2022 with transaction amount of 2522/- (2522 from phonepay). I cancelled the booking on the same date (25th august 2021) due to some reason and it has been more than 14 working days since oyo is telling me that they have initiated the refund and that i will receive the amount within 14 working days. I asked oyo for the bank reference number so that i could confirm whether there is any issue with the bank. After confirming with the bank mentioning the transaction the bank says we have already updated your transactions but your biller has not initiated the refund. I asked oyo again for telling them that there is no issue from the bank side. Kindly initiate the refund but the response from oyo is same that your bank reference number is so and so and to talk with your bank. I am fed of calling oyo and pnb bank again and again without any worthy results.

[protected]
Transaction Date Wednesday, December 1, 2021
Property Name OYO Hotel Wilkes-Barre East
Property Address 1 Pittston Blvd Wilkes-Barre PA 18702 US
Primary Guest Name Jocelyn Prang
Primary Guest Email [protected]@rushmore.com
Adults (aged 18+) 2
Room Description Double Occupancy Deluxe King Bed. - Room Only - This discounted rate is based on a limited number of available rooms.
Arrival Thursday, July 21, 2022
Departure Monday, July 25, 2022Upon arrival, no manager to check us in. Maid charges us $50 damage deposit, leads us to smoky room with damaged door frame, dirty floors, and no key, and no TV remote. Manager arrives, still no key, no remote, promises locksmith the next day. We notice people of questionable character living in the motel rooms around us, some smoking crack pipes, others mentally challenged. So, we bolster our door that night and then I stay in room to guard stuff the next day while my husband gets to go out and enjoy OUR vacation by himself.

I booked an OYO room with ID E2JS3019 on 10.09.2022, the owner didn't let me check in as they told that they had no ties with OYO

As I tried to reach OYO customer care they didn't resolved my problem they delayed the process and gave no clarity about it.

I believe OYO is making fraud by not enlisting hotels which they had no ties with.

Please everyone verify by making a call to hotel before booking in OYO

Horrible experience. Every time they wants extra money. Approximate duble

Sir we have book OYO 10114 HOTEL TELEHAUS INTERNATIONAL BANGALORE ON 10 SEPT 2022 AT 6.26 PM AND PAID Rs 1553 for the same for one guest.. while he was traveling towards the hotel in mid of travel we received message that you have been checked out.. when called and asked it was told to is that OYO rooms has done it as hotel does not have vacant room.. after tha we tried to talk to customer care 6 times all time they cut tha call in between and not refund our.
Kindly look into it

Mobile [protected]

I book a hotel on oyo it shows payment of 889 rs Total i made payment & After payment was sucessfull They Show Additional 264 rs As Pending Amount then I moved To Hotel And They Ask me Your Pending Amount is 850 more for booking and hotel told me to open app and check i check the application it show ls 850 now i was at hotel they told me talk to oyo we cant help i called customer service 6 people hangup on me and every one ask me for pay additional amount or they wont help and the customer Support people put me on calls for 3 hrs and dont even bothered about the inconvinience they were causing me the oyo support Harresed me for 3 hrs i notice in 3 hours every person on reception having same issue and some did paid it then i realised the way how they set trap to scam people at properties and in return they pay high comission to oyo OYO Encourage Properties to Scam by providing unethical services and in return Charge High Commisions

Booking Id - TGQJ4977

OYO RUIN STAYS
RIP CUSTOMERS WITH TRAPS
THEY PUT CUSTOMER IN A SITUATION & THEN TAKE ADVANTAGE BY DIRTY TRICK

STOP SCAMMING & HARRASING CUSTOMERS OYO

I had booked a room and paid for the same and was denied check in by the property manager. My booking id is Z08D8166
It was on 25th august and checkout was on 26th August
My money is still stuck and i have already spoken to 15 or even more than that executives but have not yet recieved my money.
I was denied checkin as the booking made was under o collection 88371 the gulf hotel
I was at home and it showed checkedin and as told by the first executive that its a system glitch that it showed checkin when you're already at your home
I am so tired so exhausted so mentally harrassed and so done with the pathetic service which you guys offer
On top of everything a lady executive told me to pay 88 rs by saying that after paying this your refund will be generated and the next day when my money didn't come i spoke to a different excutive and he said theres no policy as such and its a fraud done by our executive
Tell me who to believe and who to not
Us the CUSTOMER and the users have to go through all this bull ###
Please help me and provide me with the refund of 1866+ 88 rs
I am attaching every detail

OYOROOMS fraud i booked @gurgaon vatika sapphire 83 hotel room & Did UPI Payment but no booking ID generated. Payment was pending and finally booking got cancelled. OYO Support Helpline is Useless (UPI/[protected]th august 2022

I have booked an oyo room from the oyo app and i got it for discount but in the description it shown atfached bathroom and the owner spoke to me rashly and given a room without bathroom

My room was cancelled at last minute by the hotel, So I requested for refund from OYO. OYO representative has approved my request but for last one month I did not receive the refund. My booking ID is YPIP6146 and booking phone number is [protected] I have been trying to call them but no proper response from OYO customer call. Refund amount is INR 3123.

On sept 1st, i booked with prepaid amount for OYO townhouse 148 sector 46 (booking ID - ZG9Y6771) and same my friend did (booking ID - SZ181330). when we reached this OYO location they denied giving us rooms and said no rooms are available. Then i Spoke with customer support at (number[protected] and had a word with "Aman". he suggested that he can book 2 rooms at different OYO location and he will transfer the prepaid booking amount at different OYO location. having said that he asked to pay 1386/-. amount then and there so he could confirm the booking for that location. later on, we need not to pay anything else, he said. I have the recording available with me which you can verify at your end.

on same day sept 1st Now, when we reached to another OYO location (024 oyo townhouse sector 47, gurgaon) on same day, reception guy confirmed the booking however, he asked us to pay remaining 2573/- amount so he could give us 2 rooms. Point here was that we already paid previously and now this new amount came in out of no where so, he refused and said he cannot give the rooms unless we pay 2573/- amount. i called again on customer support at OYO and spoke to multiple reps. however, all they said that they will transfer the call to another queue but then call got disconnected again and again. we had no choice and we paid the amount and got the rooms. in total we had to pay 2573+1386 = 3959/-

later on when i checked my email, i noticed that customer care guy "Aman" actually did early check out for me smartly at backend. He never transferred our amount anywhere. we paid full amount instead. basically, previously booked amount was totally gone. WHY???? he never told us that we gonna pay extra amount, this is ridiculous. I need my refund first booking. I am anyways raising the issue at CONSUMER COURT against OYO customer support for fake information

I booked a room from oyo and when I reached there all the room were booked and full then i talked to customer care they booked another oyo hotel for me when i reached there also room were booked and payment was taken full
Till the date i didnt get my refund back
Please generate my refund

I was booking a Hotel for my stay and using the OYO app. I paid the amount through UPI and my money got deducted. I got a screen where it showed "Pending Confirmation" but I didn't get any confirmation later or any refund if the Hotel was not booked. I don't have any Booking ID to contact the customer care with.

I am not able to get refund and hotel has refused for check in.

I had booked hotel kamini, boring road, patna (Oyo 78696) from 7-9sept 2022 with booking ID WWOE2183.

My 0 cancellation was valid till 7sept 9am. I cancelled my booking on 6 sept 7pm and received a mail that my refund has been initiated with 0 cancellation charge.

But today is 9 sep and I still have not received the refund. I tried contacting the customer service number but they issued a ticket and soon after I got a mail mentioning that my issue has been resolved, but still I had not received my refund.

I am supposed to get a refund of 1708/- and I have attached all the required data as a prove that Oyo had sent me a mail mentioning that I will get a refund of 1708/- with 0 cancellation charge but ultimately did not completed the refund.

Please look into the matter seriously and complete the refund process. It takes a lot of pain to run after a business for refund which they are supposed to do themselves.

Pathetic experience with Oyo customer service where they keep on forwarding the call.

Hope so I will get a positive response and I will be receiving my refund.

Thank you.

I have booked my stay on 11th of August, I paid the money 1399/- in advance, on going to the hotel, I've been said that rooms were full and oyo initiated my refund, Oyo claims that that refund is completed but I haven't received any money even after 1 month, they are not even giving me an invoice of the transaction of refund, telling me to contact with bank, upon contacting with my bank they have said they have no transaction on hold, im fed of calling Oyo again and again, when will I even receive my refunded money.
My booking iD is NQMQ0035