OYO Rooms Complaints & Reviews

Sir on 06 aug 2022 I booked a room through OYO app .. I submitted payment before I reached lodge via Google pay of rs 900… after reaching at reception they said online payment made by you was not reached to us and they have taken money 1100… and said u can contact OYO. I tried calling OYO customer care but no response from their side .. I tried more times but no reply or respond … plz file a case of cheating by OYO and hotel partner ….

I have booked a room for 3 Nights on OYO and made an advance payment of 257. They are refusing the success of transaction.
Transaction date: 27.07.31.
Transaction time: 17:14.
Transaction amount: 257.
Transaction Id: T2207271716225086770761.
Collect Id: HDFD6161B6752204EFB8D6F9BE660AB4FB5.
I have been ringing them day in and day out but they are just refusing the success of transaction. Please help me out. It's harrassing.

Team

I have stayed in Oyo affiliated building in Bangalore NRV hospital Airport Road Bangalore. The attendants are not at all helpful . Secondly I have booked the room for 859 approx when I came in for check in I was asked to pay 206 extra. I was left with no other options and I paid for it. Thirdly water scarcity is an issue in bathrooms. When we inform them they take it casually. After multiple calls they turned on their water motor. Very pathetic service from these guys
Thanks

Booking id: YIOL5717 Date: 7/5/22
Amt: 981.00
I made online payment after i reached the hotel i was asked to pay more than double the paid amt to get a room.
So i did not stay at the hotel and demanded for a refund. Oyo CS is terrible. They have marked as no show at the hotel which is a false info.
I want my money back.

I have booked a room through oyo app on 11 th july and paid Rs.2295. But the hotel refused to give me a room for that price and asked me to pay extra and I paid an extra amount Rs.1049. When i contacted OYO regarding this they said they would refund the extra paid amount upon submitting the bill. But now they arent returning to my emails and contacting OYO seems impossible on this matter. My booking ID is RRBM3824. IT LOOKS LIKE WE CANNOT TRUST OYO AND I WILL MAKE SURE THAT NO ONE IS BOOKING THROUGH OYO.

OYO Team,

Let's say blunder team or blunder developers 🙏

I made a booking on 26th July with booking id JJPR3198 for Oyo 8281AJ palace for 13-15 August

Now yesterday after 10days of booking i got a call from oyo that if you don't cancel your booking then you will face issue with check-in. I said what the hell!!!

Customer support girl said due to some technical glitch on site on that day amount was not right... that's not my issue, that's yours... keep your sorry on your mouth.. don't give it me

I insisting to give me proper reason not some bloody hell cheap reason.

I somehow understand that booking i got at lower price but now prices for same place same date is 3x... is it a joke

Oyo has come to such level now they forgot what to do with customer to treat them well

Sir/ Madam,
I had made a booking on oyo vide booking id KMF79215 on 30/07/22. But I got a message from oyo that there is no room in the hotel that booked. And Oyo gave me 2 options one is that I can shift to another hotel or I can cancel it and full refund for the same would be initiated. So, I choose to cancel my booking and booked another room offline. But I have not received any refund for my booking till now. I am trying to contact from last 7 days but through Voice call, Email, WhatsApp and Yo! but not able to contact through any medium and haven't got any response regarding my issue. Sir/ Madam, please kindly help me in this regard and please help me for geeting my money refund as early as possible. I am also sharing the screenshots of messages from Oyo for your reference.

Thanks & Regards,

Himangshu Saikia
Mobile: [protected]

Hi
I booked the oyo town house 071 on 1st aug_22 and 1st payment done by phone pay but failed later done by credit card. But both the payment deducted from my account.
Kindly check and reverse the twice deducted payment.
Thanks

I made a booking with Oyo booking ID LP3W7514 on 15th June to 17th June. I have been doing follow up since then for refund whereas the helpline executives at [protected] either kept the call on hold for infinite time or does not give any response. I have made about 30 calls however no one is giving proper support. Once an executive did confirm that refund is showing in the system and is under process. But almost 2 months are going to passed and there has not been any refund received. Customer support is pathetic and only doing time pass in the name of support.

Khushi Chetri
Attachments
11:45 AM (2 minutes ago)
to oyocare, mybookings, guestsupport.na

Dear Team

This is regarding my booking reference # ISOQ2127!!

Last night, I contacted OYO customer care to assist in booking an accommodation which accepts a soft copy of ID proof, as the travel was made for a medical emergency and the hard copy/original ID proofs were left at home. After checking with 2 hotels, OYO customer care made a booking with "OYO Flagship 75558 The Gour Lazeez Hotel Near Lajpat Nagar Metro Station" for 2 nights & applied a discount coupon. Payment was made online and the booking ID was shared on WhatsApp.

However, the below issues cropped up the moment I entered the hotel premise for a Check-in:

When I reached the hotel, the lady at reception mentioned that online bookings are not considered & that too with OYO. She outrightly refused to honor the reservation and asked to contact OYO customer care. Upon multiple requests, the owner agreed to take a fresh booking as per the actual room tariff. I had to pay an additional INR 1500 on top of what was paid last night at the time of online booking. With this, the per night room cost came to be INR 1200. Further, while OYO confirmed that breakfast will be available as a part of the package, however, the hotel confirmed that they do not have a kitchen at all. Me being in my maternity, had no choice but to agree to the terms of the hotel as in my condition in an alien city, it is very inconvenient to look out for an accommodation without a prior booking.

In addition to this, the hotel room is way too dirty with no toiletries & is absolutely not worth INR 1200 per night. There's no phone to call the reception, for every request, I have to call the hotel using my cell-phone. TV is disconnected, the toilet is hazardous, bed linens are dirty with men's hair, cigarette smoke on them.

The owner was also extremely hesitant to allow me accommodation knowing I am in my maternity. This is so unfair! He said, pregnant women come with a lot of medical risk.

The hotel owner also added that OYO has been applying discounts on their tariffs without even a prior discussion. They have an "EP" contract with OYO which does not include breakfast or any additional services to be an "add-on" in the room tariff. Even the ironing comes as a separate paid service.

I have attached all necessary proofs & evidences in lieu of my above grievance. I request OYO to:

1. Stop fooling customers this way as it causes super inconvenience. People travel within cities & rely on OYO as their accommodation partner. If such incidents keep happening & OYO overlooks the quality of the hotels, most importantly hygiene & does not facilitate food then the business better be closed!

2. I'd need OYO to return the full payment (online booking amount + the additional payments made to the hotel off record) and find me a clean accommodation ASAP. A healthy person might fall sick if they stayed in this hotel!

I look forward to an immediate resolution!

I booked a hotel from oyo and when I reached the hotel, they asked me my booking ID, and instantly asked for 500 extra, I already paid the full amount still he said you can contact oyo, it is only 70% you paid, I checked the booking and no where it is written that it is 70%.I tried calling oyo number of times and yet no response as usual. Finally I paid extra to get the room. Nover gonna book via oyo again.

On 22nd of june i had cancelled three bookings ids:QEW37425,
YHXP2298, IRCU5314. refund status is showing succesful, but my account has not yet been credited yet. i have called oyo customer service, and they are not giving any satisfactory reply.please do the needful

Hi. good day .
sorry to bother you but im having a problem .
I booked this certain room right . and now I've been here 2 hours earlier than checkin . they have multiple rooms of the same kind and I don't understand why don't let me pick a room that's the same room I booked.
am I not allowed to pick a room since I was here first?
they said whoever booked first, the system gets to pick the room they will be. I find that to be very unfair. the person who is here first no matter who booked ahead, should be able to pick a room first.

can you pls tell them to re assign me to a different room location. its the same room category anyways...

im really having a hard time these past few days and all I've been desiring is to have a room with at least a nice view or location.. not a room beside a water tank? im so sad why god can't just give me a freaking break...
could you pls help me out. they told me if I ask you, they would be able to change it, , , .

hope you can my situation...

Property Name : Capital O 492 Sunset View Ridge Residences
Address : 19 Gulf View Horizon, Suello Village, Baguio.

Booking ID : D9MZ4403

Customer Name : Jamie Brojan

Room Booked : Philippine Deluxe Double

will wait for your response.
thank you for your time.
cheers.

I was charged rupees 893 on 6th of August, 2022 at 1:48am, I did the booking through OYO app directly, it redirected me to UPI payment screen of Paytm. I made the payment, it shows payment completed to merchant. The OYO app shows NO BOOKING on app, no sms, no whatsapp message, no email, nothing. I have called oyo helpline atleast 14-15 times in the span of 2 hours and they have proven to be nothing but useless. I donot have a booking id to show because no booking is generated. No resolution, no followup from their side, nothing. I haven't received a refund either. This is what i call a cheat, a thief. Neither will they help you nor will they take the initiative. Highly disgusted by the service they're offering. Pathetic. It has been 3 hours now and I've been on calls with the helpline back to back, no resolution.

Hi, I have booked an property in Oyo got Jun 30th and payment done pre-checkin! And property manager informed me rooms are full and denied my chekin for pre-paid.

I spoke to oyo and they informed I got to cancel this and intiate it refund and promised me amount will be received within 14days! But not received the amount again I spoke to customer care and requested for refund again asked for 14days but did not get my refund! And this pattern happened for third time the customer care guys hear the whole story and after a long wait time they just disconnect the call! It's waste of our time and energy.

Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource ID: Q1N54902 | Resource: Booking
They even don't reply to mail after continous followups! Also they made me stand in street for two hrs for pre-booked property. Grow up OYO! DON'T ALLOW SUCH PROPERTY AND TREAT YOUR CUSTOMER PROPERLY.

Thanks,
Sudharsan K

I booked a room for 3 night from 28th august to 31st august, I paid online 1257 Rs on 26th july. I cancelled my booking on 5th august but refund money not received.

On 29 Aug 2022, i booked hotel from OYO rooms by calling on OYO reservation desk, they booked room for me with booking ID YQUW3075, and asked me to pay some amount using Google pay, i paid, when i reached to hotel they said there rooms are filled with water due to heavy rain and rooms are not available, and they said OYO didn't confirmed with us regarding room availability.
Again i called OYO they said we will book new hotel for you near to this location, again they said they did booking for me with booking ID NMFD9216, again i drive to that location and they also said rooms are not available and why you booked from OYO they didn't confirmed with us regarding room availibility.

Now, when iam trying to reach OYO for refund for both the bookings but OYO not responding and they kept disconnecting my call. They harrased me.

On 29 Aug 2022, i booked hotel from OYO rooms by calling on OYO reservation desk, they booked room for me with booking ID YQUW3075, and asked me to pay some amount using Google pay, i paid, when i reached to hotel they said there rooms are filled with water due to heavy rain and rooms are not available, and they said OYO didn't confirmed with us regarding room availability.
Again i called OYO they said we will book new hotel for you near to this location, again they said they did booking for me with booking ID NMFD9216, again i drive to that location and they also said rooms are not available and why you booked from OYO they didn't confirmed with us regarding room availibility.

Now, when iam trying to reach OYO for refund for both the bookings but OYO not responding and they kept disconnecting my call. They harrased me.

I booked and oyo hotel room for 4 aug. 2022 through oyo app and paid the full amount through PAYTM and money got deducted but thier was no showing of any bookings in the app and later when i called the CUSTOMER care it showed that their is check in and check out done and i even not attend the hotel that fay as their was no showing of any bookings in the aap ..so i then call the hotel they said that yess you didn't arrived but as their was checkin done through app only so they needed to do check out and i want to inform you that i didn't even arrived at that hotel that day and i called CUSTOMER service 3-4 times they said be on the call we will let you know and jept the call ..i need only my refund amount of 1053 rs.. I booked the room through app eith nunber [protected] and my booking id was YNU99607 ..I only need my refund amount ### soon as possible ...oyo rooms

I booked thorough phonepe but booking id was not generated and nothing is showing in my booking history.