OYO Rooms Complaints & Reviews

I booked a room for 3 night from 28th august to 31st august, I paid online 1257 Rs on 26th july. I cancelled my booking on 5th august but refund money not received....

On 29 Aug 2022, i booked hotel from OYO rooms by calling on OYO reservation desk, they booked room for me with booking ID YQUW3075, and asked me to pay some amount using Google pay, i paid, when i reached to hotel they said there rooms are filled with water due to heavy rain and rooms are not available, and they said OYO didn't confirmed with us regarding room availability.
Again i called OYO they said we will book new hotel for you...

On 29 Aug 2022, i booked hotel from OYO rooms by calling on OYO reservation desk, they booked room for me with booking ID YQUW3075, and asked me to pay some amount using Google pay, i paid, when i reached to hotel they said there rooms are filled with water due to heavy rain and rooms are not available, and they said OYO didn't confirmed with us regarding room availability.
Again i called OYO they said we will book new hotel for you...

I booked and oyo hotel room for 4 aug. 2022 through oyo app and paid the full amount through PAYTM and money got deducted but thier was no showing of any bookings in the app and later when i called the CUSTOMER care it showed that their is check in and check out done and i even not attend the hotel that fay as their was no showing of any bookings in the aap ..so i then call the hotel they said that yess you didn't arrived but as their...

I booked thorough phonepe but booking id was not generated and nothing is showing in my booking history....

I booked a hotel named New Delhi Guest House (62786) on 03/08/22, 03:42 PM under the name Apoorva Prakash. After reaching the the hotel, it refused me from checking in and then i dailed OYO for help, I wanted refund and after some time an automated call came to confirm my cancellation of hotel and said the money will be refunded in some days. But today 04/08/22 when I called OYO customer service regarding the refund, they out right rejected...

I have booked a oyo (my Booking Id V2EM5960) and paid advance booking of rs.399 but when i reached to the location there was no hotel located at that point then i called to the hotel no. That’s unreachable then i cancelled my booking by giving the the reason of no hotel available on the location they cut my advance booking fees in cancellation charges then I’m continuously try ti reach ti coustomer service they kept my call on hold for...

I was trying to book a hotel yesterday and i made the payment twice but the booking failed and the amount was deducted from my account twice. I later made the booking with another card with which it was confirmed but i haven't received any refund of the deducted amount and i can't contact your customer care regarding it....

On 1st Aug 2022 I booked a room through oyo app in OYO Townhouse 1072 Rks Prestige, the booking was confirmed after I made the online payment and got the booking id as O0U63612 but when I reached the hotel they denied check- in stating they don't accept online payment booking as they are not getting payment from Oyo people and rooms are full now so he didn't allowed us to check in even after requesting, I immediately called the oyo call centre...

On 12th of July 2022 I have booked a hotel for rs 992 but after I reached the hotel the receptionist denied check in giving reason of low tariff charged by Oyo after that I made the payment which was asked by the hotel to check in.
I called Oyo customer care they assured me that the extra amount which i paid to the hotel will get refunded after I submit the bill. next day on 13th July I checked out and summited the bill to Oyo via...

Dear Sir,
I booked a hotel through phone call and payed an advance of 421 Rs.
The amount promised was 3300 and now its showing 4200,

I tried reaching customer care several times and all of them are putting me on hold.
and there is no response.

Please sort my issue.
The booking is also not reflecting on my app.

Regards,
Parameswaran M S,
Ph No. [protected]...

I was given a confirmed booking. When I went to the hotel the hotel said it was sold out and not able to provide me a room. I had already paid for the hotel but till now not given any kind of return. I am not able to get in touch with any customer service personal....

I've a booked a Oyo hotel ( booking I'd is IRQ84445 ) . The booking required advance payment of 471 rupees. I did pay the required amount in advance. But due to some circumstances i decided not to go and went on to cancel my booking and requested a full refund. After some time they updated the refund status ' under process'. The next day they updated the refund status to " refund successful through original mode of payment". Then checked...

Hi,

Booking ID : OZEX0806

On 28th July I booked a room through OYO on call, self requested for early check-in on 29th July (for 10am), executive confirmed pre check-in and asked to pay full amount to book the room, have paid based on that.

Friday morning I called the hotel, the person told NO ROOMS AVAILABLE FOR PRE- CHECK- IN, then i requested the hotel person as saying i have paid through call...

Hi this is to inform you that my name is Kaustav Dutta and I booked an OYO room through the OYO app . My booking was for 2nd August and I payed Rs 966 through the app. My booking I'd was F4GW3746.
But after cancelling the booking before 9am 2nd August I am supposed to get the refunded money back in my account. But still I didn't get any money back in my account though in the account it is showing refund successful....

Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource Type: Booking | Resource ID: LP0M9655.

Hi Support Team,

i have been following up since last two months for my refund but till now i have not received, i had shared payment receipt as well through mail but no response,

I had denied check in and hotel person asked me to booked offline by paying Rs 1000 when i called oyo customer care...

I have booked a hotel at New Delhi on 16th July for 1 night by advance payment vide booking ID - PBBE0675. But the hotel denied to accept the booking and did not give any room. I informed the Oyo Customer Care straight way. They told me that refund is initiated and it will be credited within 24hrs. Now they have sent a mail denying the refund....

I book and hotel room through oyo on 2 August 2022 again for 4 August 2022 through oyo app and did full payment through paytm but the money got deducted but their is no showing of any bookings in the app and message also again the same thing happened i have to now again and now the app is also not working properly not allowing me to login so plzz go through this problem as soon as possible and i need full refund as soon as possible ..my app...

On June 26 and June 27, 2022, I used Phonepe to complete transactions for the hotel reservations I had made with Oyo Rooms. The total for both transactions was rs 2094 (rs 1142 and rs 956 paid separately). I cancelled the reservation for some reason, and Oyo has been telling me that they have started the refund process and that I will receive the money within 14 working days, but it has been more than 14 working days. Since Oyo Customer...

Hi,

I want to know the refund status of my booking last month. As per our telephonic conversation with Pratima Sah (Guest Experience Team) you had told me that the refund has been processed and it will take 7-14 working days. But it's been more than a month now and I'm still waiting for the refund.
As per our conversation I have already sent you the Receipt invoice from the hotel and also shared you the bank details....