OYO Rooms Complaints & Reviews

I booked a hotel named New Delhi Guest House (62786) on 03/08/22, 03:42 PM under the name Apoorva Prakash. After reaching the the hotel, it refused me from checking in and then i dailed OYO for help, I wanted refund and after some time an automated call came to confirm my cancellation of hotel and said the money will be refunded in some days. But today 04/08/22 when I called OYO customer service regarding the refund, they out right rejected to refund me after saying something about some policy and saying that it's because I confirmed the cancellation. So this is the cheap and fraudulent way they have found to rip of people like me haa...?!

I have booked a oyo (my Booking Id V2EM5960) and paid advance booking of rs.399 but when i reached to the location there was no hotel located at that point then i called to the hotel no. That’s unreachable then i cancelled my booking by giving the the reason of no hotel available on the location they cut my advance booking fees in cancellation charges then I’m continuously try ti reach ti coustomer service they kept my call on hold for too long and then cut it and then i have to do the same procedure again and again oyo service thinks customers is fool everytime i tried to contact they cutted my call after a long hold i just want my money back plz provide my money back another way I’m going to file a complaint on cybercrime against the fake hotel on oyo

I was trying to book a hotel yesterday and i made the payment twice but the booking failed and the amount was deducted from my account twice. I later made the booking with another card with which it was confirmed but i haven't received any refund of the deducted amount and i can't contact your customer care regarding it.

On 1st Aug 2022 I booked a room through oyo app in OYO Townhouse 1072 Rks Prestige, the booking was confirmed after I made the online payment and got the booking id as O0U63612 but when I reached the hotel they denied check- in stating they don't accept online payment booking as they are not getting payment from Oyo people and rooms are full now so he didn't allowed us to check in even after requesting, I immediately called the oyo call centre but they would ask all details and kept disconnecting the call I did ask to connect me to manager but they would talk and disconnect the call lastly one person from customer support said he is transferring me to service team who will help but I waited for more than 40 minutes on line and then call got disconnected finally I have to leave the place

I am fedup if I call customer support they are telling call service team and if I call that number it says we are facing high volume check from app...etc and call gets disconnected.

Please refund my money immediately

On 12th of July 2022 I have booked a hotel for rs 992 but after I reached the hotel the receptionist denied check in giving reason of low tariff charged by Oyo after that I made the payment which was asked by the hotel to check in.
I called Oyo customer care they assured me that the extra amount which i paid to the hotel will get refunded after I submit the bill. next day on 13th July I checked out and summited the bill to Oyo via there mail id they assured me refund of 2382 rs which was the extra amount I paid will be credited within 7 to 14 days but it has been 22 days and I haven't received any refund. I have called there customer care department 30 to 40 times and every time I connect they ask me to connect to customer service department and when they transfer my call to the service department the calls goes to IVR and from there even after entering the right number which IVR asks for the call does not connect to the service department.
I have been very much frustrated with there service.

Dear Sir,
I booked a hotel through phone call and payed an advance of 421 Rs.
The amount promised was 3300 and now its showing 4200,

I tried reaching customer care several times and all of them are putting me on hold.
and there is no response.

Please sort my issue.
The booking is also not reflecting on my app.

Regards,
Parameswaran M S,
Ph No. [protected]

I was given a confirmed booking. When I went to the hotel the hotel said it was sold out and not able to provide me a room. I had already paid for the hotel but till now not given any kind of return. I am not able to get in touch with any customer service personal.

I've a booked a Oyo hotel ( booking I'd is IRQ84445 ) . The booking required advance payment of 471 rupees. I did pay the required amount in advance. But due to some circumstances i decided not to go and went on to cancel my booking and requested a full refund. After some time they updated the refund status ' under process'. The next day they updated the refund status to " refund successful through original mode of payment". Then checked out my bank account and no money has been refunded to my account. I waited for some time but still no refund has been. Then I called their customer care executive and told him everything. He constantly argued with me that the refund has been done but I told him that I have proof of my last ten transaction. After hearing that I have proof regarding the matter he hesitated a bit and told me wait stay on the line and swiftly disconnect the call. I went on to call a several number of times and the same thing happened over and over again. Still no money has been credited to my account Nd i think they are doing this on purpose. I just want my money back that is all. Thank you.

Hi,

Booking ID : OZEX0806

On 28th July I booked a room through OYO on call, self requested for early check-in on 29th July (for 10am), executive confirmed pre check-in and asked to pay full amount to book the room, have paid based on that.

Friday morning I called the hotel, the person told NO ROOMS AVAILABLE FOR PRE- CHECK- IN, then i requested the hotel person as saying i have paid through call itself because of conforming pre check-in only.

Hotel person says, the OYO booking team gave you false confirmation and he literally said they have cheated you as well.

I felt really ashamed, Then I contacted customer care, one gentleman helped me to cancel the booking and guided me to write mail here for a refund.

Because of non availability or false commitment only have cancelled the booking. Hence please refund my money back to my account as soon as possible.

Also, pls fix the communication gap between the booking team and hotel managing team. Bcz booking team says town house is our own property i[censored] book here it will be done as well, but managing team says you were cheated by them likewise. It's a really hectic situation for the customers.

have sent complaint to escalations mail also no one was responded yet.

Hi this is to inform you that my name is Kaustav Dutta and I booked an OYO room through the OYO app . My booking was for 2nd August and I payed Rs 966 through the app. My booking I'd was F4GW3746.
But after cancelling the booking before 9am 2nd August I am supposed to get the refunded money back in my account. But still I didn't get any money back in my account though in the account it is showing refund successful.

Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource Type: Booking | Resource ID: LP0M9655.

Hi Support Team,

i have been following up since last two months for my refund but till now i have not received, i had shared payment receipt as well through mail but no response,

I had denied check in and hotel person asked me to booked offline by paying Rs 1000 when i called oyo customer care they asked me to pay and take receipt and i will get refund for the same once check out,

and from that day i am following up for the same.

Kindly Help

I have booked a hotel at New Delhi on 16th July for 1 night by advance payment vide booking ID - PBBE0675. But the hotel denied to accept the booking and did not give any room. I informed the Oyo Customer Care straight way. They told me that refund is initiated and it will be credited within 24hrs. Now they have sent a mail denying the refund.

I book and hotel room through oyo on 2 August 2022 again for 4 August 2022 through oyo app and did full payment through paytm but the money got deducted but their is no showing of any bookings in the app and message also again the same thing happened i have to now again and now the app is also not working properly not allowing me to login so plzz go through this problem as soon as possible and i need full refund as soon as possible ..my app login number is [protected]and i paid Rs.1052 i need the refund as soon as possible and go through this problem

On June 26 and June 27, 2022, I used Phonepe to complete transactions for the hotel reservations I had made with Oyo Rooms. The total for both transactions was rs 2094 (rs 1142 and rs 956 paid separately). I cancelled the reservation for some reason, and Oyo has been telling me that they have started the refund process and that I will receive the money within 14 working days, but it has been more than 14 working days. Since Oyo Customer Care keeps hanging up on me after more than 30 days, I don't know the status of my refund or when I will get it.

Hi,

I want to know the refund status of my booking last month. As per our telephonic conversation with Pratima Sah (Guest Experience Team) you had told me that the refund has been processed and it will take 7-14 working days. But it's been more than a month now and I'm still waiting for the refund.
As per our conversation I have already sent you the Receipt invoice from the hotel and also shared you the bank details.
Please do the needful at the earliest and respond as soon as possible.

My booking ID was;
YRBX2773

Please find the attached document of invoice to this email. Before payment at the hotel I had called your customer support as the hotel was asking for extra money more than the booking fee, so your customer support officer said me to pay the extra amount and Oyo will pay you back the extra amount paid by me.

I had already been in contact with you 5 times before for the issue and shared you the bank details. But I'm still waiting for my refund.

Please look into this matter seriously you guy's are not even responding and giving me worst customer service. From 1 month I'm mailing you why are you not responding and giving my refund. Please respond on my email address.

Hi
I booked a hotel room in hotel mangal inn in Udaipur. Paid for it in advanced but the hotel staff denied my check in on 2 August 2022. The oyo app shows me that I’ve checked in and even checked out of the room. They didn’t even let me in! I want complete refund of my booking and strict action against hotel.
Hotel staff says that it’s due to oyo’s auto check in feature and they didn’t allow me to check in!

Hi there,
Last month from 3rd July to 6th July we stayed at
OYO 5584 Hotel Siddharth Inn
Near Keshav Park, New Vavol, Gandhinagar
After coming back to Pune, we just asked them to scan the cash receipt in pdf format since we asked them to modify the bill and include GST charges. They did that but sent a mobile photo image of the cash receipt which we could not print clearly and submit to the government office. However, since last month we have been asking them to send me a good scanned image in pdf format, so that i can submit it to the office which they are doing.
I expect Oyo management to look personally into it and solve the problem.

I made a booking through OYO, booking ID(CGT05200) For Stay From 13 July to 14 July,
I was refused my stay when I reached the hotel and oyo support team couldn't accommodate me in another hotel too. I was standing in the road for nearly 2 hrs and was helpless, It was such a horrible experience, After this, I was waiting for my refund I'm not even expecting any compensation, Just a refund of the amount which I Paid for the booking, They are testing my patience here the full amount I paid was 545 I received only 219 rupees when asked the customer care people said the remaining amount will be credited soon, it's been more than 14 working days from the date of booking still I'm yet to receive my refund (the amount which I Paid and not your company money) . I'm frustrated to the core. Oyo rooms customer care don't even transfer calls to the refund department, it simply gets disconnected .

I was refused for entry in a prepaid hotel booking. Hotel staff said they don’t accept reservations from oyo app anymore. I’ve called costumer support several times. I want full amount refund for my booking as I’ve not stayed in the hotel.

I booked and hotel room for 4 August 2022 on date 2 August 2022 thorough oyo app and paid the money through paytm and money got deducted through account but their is no showing of any bookings in the app..in need the refund and do as early as possible...my oyo app registration number is [protected]..