OYO Rooms Complaints & Reviews

I booking a room in Oyo with transaction amount rs 3588 on 7th July 2022..i cancelled my booking on 8 th July 2022 due to some reasons..but I didn't refund my amount.. when I contact customer care they said that they initiated refund..but it's not credited to my bank account

Aug 18, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2022

OYO Rooms Customer Care's response Hi Sheri, we are really unhappy to hear this. Please share your booking ID to help us in assisting you.~Team OYO

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Guwahati

I had booked a room in OYO property Booking ID RNE75560 dated, July 10th 2022 in OYO 22421 Indiraj. Due to some medical emergency I had booked the hotel. But as soon as I reached hotel they denied the booking saying they can't allow in that price which they earlier agreed upon.
I tried to contact OYO customer service, but they kept me waiting till 3PM and later no help from them. Customer service discharged their duties saying Property Manager is not receiving call. Even on OYO portel the hotel number was wrong, because of that customer can't even confirm from hotel too.
Worst service ever by OYO. Would lodge a complaint in Consumer court too for misleading customers by fake prices which later their partner hotels deny.

Aug 15, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2022

OYO Rooms Customer Care's response Hi Abhishek, we regret the inconvenience you faced with us. OYO is dedicated to extending the best of stays and services to its dear guest and hence we would serve you the same. We have raised your concern with our team and they will assist you soon.~PD

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I booked hotel room and paid to yo but at hotel denied entry and charged 500 extra which OYO mailed me to pay and while exit they charged 200 extra so when I take to yo support they promised to pay back 700 but now they are not responding and its been more than 15 days.

Aug 14, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2022

OYO Rooms Customer Care's response Hi Ashu, we are dejected to learn about your disheartening experience with us. We always strive to extend beautiful stays and services to our guests and we certainly believed to extend the same to you. We have raised your concern with our right team and they will assist you at the earliest.~Team OYO

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hello,
I had made reservation on 25 June at Oyo through their customer care team, my reservation number is : GEHR6053. Without checking the room availability Oyo booked the room. I made a complaint on 25 June and on 26 June Oyo customer care team raised a complaint regarding it and assure me of full refund and asked me to wait for 7-10 days and then on 11 July Oyo send me message that they denied to refund the money . I need my money please try to solve my complaint

Aug 20, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Jul 11, 2022

Updated by suksham kareer Please help

Jul 12, 2022

Updated by suksham kareer My complaint is not resolved

Verified Support

Jul 15, 2022

OYO Rooms Customer Care's response Hi Suksham, we regret the inconvenience you faced with us. OYO is dedicated to extending the best of stays and services to its dear guest and hence we would serve you the same. We have raised your concern with our team and they will assist you soon.~Team OYO

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

As my company requires GST Invoice for full reimbursement, I request the OYO 81833 Hotel Red Rose which iI booked from 28th June 12.00 pm to 1st July 11.00 am with the booking ID J92R7679 to provide me a GST Invoice.

OYO Rooms customer support has been notified about the posted complaint.

View replies

OYO Rooms Customer Care

from Chandigarh, Chandigarh

Jul 14, 2022

Verified Support

Hi Niranjan, thank you for sharing the relevant details with us. We have raised your concern with the right team. We would request you to kindly allow us some time to get back to you.~Team Oyo

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Hello,
i called customer support of OYO on date[protected], 3 times but didn't get any response from OYO Rooms
i booked room id is VKCU6997 date for Jul 02, 2022 - Jul 03, 2022
amount i paid 785
and i cancelled date on Jul 01, 2022
i got the mail and msg from oyo you will get full refund but i didn't received now after 7 days
i paid amount using Gpay
i hope you understand
thank you,
your one of customer

Jul 14, 2022

Complaint marked as Resolved

My problem has been resolved within 2 days Thank you

OYO Rooms customer support has been notified about the posted complaint.

Jul 11, 2022

Updated by keval103 This is mail i got from oyo when i cancelled my booking

Verified Support

Jul 13, 2022

OYO Rooms Customer Care's response Dear Guest,

We understand your concern regarding the refund. Rest assured, we'll get this checked and connect with you soon with an update.

Regards,
Team OYO

Jul 14, 2022

Updated by keval103 Thank You,
OYO Rooms, Finally i got back my refund !!
Thank you Consumercomplaints.in

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: 8/4, Sarvapriya Vihar Hauz Khas, Delhi.

I was booking this hotel Oyo 78926 TIA Brothers Pleasant Stay Hauz Khas and I was payed with offer upi50 which I was to pay 891 and money is debit but booking not and suddenly what I say it was sold out and my money is not refunded by Oyo at the same time or cancelled. Please find the related issues. I send the debit screen shot.

Aug 14, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2022

OYO Rooms Customer Care's response Hi Abhinav, that's absolutely not an ideal experience we want for our guest. Kindly let us know your booking details to help us serve you better. ~Team Oyo

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I booked konkan house, room via k6of6422 for date 8 /7/22 to 9/7/22,
the owner of the hotel said, he has no connection with oyo, he simply drove out us, and my holidays ruined.
. Even though, these guyes have not seriousness. . Do not book any room with oyo, at least in india,
they have no CUSTOMER service in india, these guyes are ###

Aug 19, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2022

OYO Rooms Customer Care's response Hi, that's absolutely not an ideal experience we want for our guests. Kindly let us know your booking details to help us serve you better. ~Dia

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Website: OYO

This is pavan i had booked a room on 5th June 2022 with booking ID W4B34108, with hotel OYO townhouse
251 RICHMOND CIRCLE, Oyo showed me offer that if I pay online instead of hotel i will get refund of 270 rupees so i did the payment, after payment it started showing to pay 270 to hotel while checking in, after checking in we realised hotel was not up to the mark, it had very dirty bedsheets and dirty washroom, full uncomfortable bed, so we decided to check as early as 5pm on 5th June itself, but in OYO app it's showing we checked out on 6th June at 12 pm, so i want refund of my full amount for showing misleading offers and not keeping minimum standards for hotels, and laying to customers

Jul 20, 2022

Complaint marked as Resolved

They emailed me refunded my amount

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2022

OYO Rooms Customer Care's response Hello Pawan,

We are grieved to learn about the experience you had at OYO rooms. Please be assured that the raised concern will be resolved at the earliest.

Thanks
Team Oyo

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

I was supposed to be given refund of INR 1330.36 on May 25 as agreed by the customer care representative over a recorded call. However, I still haven't the received the money till date (July 11). Despite countless emails and social media escalations, I am just being told that the refund has been initiated and to wait. They are not even providing the transaction reference number. This is completely unacceptable. I have tagged Ritesh Agarwal, their CEO, however it's like screaming in front of a deaf audience.

I just know one thing: I am not going to sit quiet till I get my money back. If needed, I will take legal actions.

Aug 12, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2022

OYO Rooms Customer Care's response Hi Aman, we at OYO are here for you. Please share your booking details so that we can get it checked and get back to you. ~Team OYO

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi Team,
This is to inform you that I made a booking through Oyo App for Oyo Townhouse 749, Viman Nagar Pune and paid the amount as well.
However on reaching there, the app suddenly started showing amount paid partially and need to pay more. The staff of hotel "The upper room" also misbehaved. Later I cancelled the booking and they didnot pay me any refund.

OYO Rooms customer support has been notified about the posted complaint.

View replies

OYO Rooms Customer Care

from Chandigarh, Chandigarh

Jul 12, 2022

Verified Support

Hi, this is certainly not the experience we want you to have with us. Please share your booking Id or contact details so that we can transit your experience with us. ~Team OYO

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Website: oyo.com

Booking ID: QEA26077
I had made a booking of Rs. 1660 out of which Rs. 1329 was deducted from my bank account using UPI transfer and rest Rs. 331 from Oyo money, for July 3- July 5. Oyo sent a message that the booking has to be shifted to another Oyo hotel because of some unavoidable circumstances. So i shifted it to another Oyo, the money from first booking was only used. Later, i had to cancel this booking. The app shows that the refund (1329 rs via UPI) has been successfully transferred and will be reflected within 7-14 days but nothing of that sort has happened. However, the Oyo money Rs. 331 has been refunded. The customer care of Oyo doesn't seem to have options for queries of older bookings and refunds. I called my bank and they need a transfer ID to track any transaction refunded. There's no other helpline in Oyo too. I really need the money back.

Aug 26, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2022

OYO Rooms Customer Care's response Hi Anju,

We are grieved to learn about the experience you had at OYO rooms. Please be assured that the raised concern will be resolved at the earliest.

Thanks
TEAM OYO

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

We had booked a room in Oyo Townhouse Hadapsar for 1 night with booking ID - RQLD9750. We were denied check-in once we reached the hotel stating that the amount we paid is not matching with the hotel base price. They asked to pay Rs. 500 as an additional cost to check in. We contacted customer care and there was no proper response from their end.
After some time they initiated a refund and levied cancellation charges. We were literally standing on the roads without a room. I tried to call and resolve this issue, but I could not reach customer service at all. There is no email address as well to contact Oyo rooms. This is such a disgusting experience for us, and I never intend to use OYO again. I need an immediate resolution for this and I need the entire amount to be refunded without any cancellation charges.

Aug 15, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2022

OYO Rooms Customer Care's response Hi, we always strive to go above and beyond for our customers and deliver delight with the best possible experience. We request you to kindly allow us some time to get it checked.

Team OYO

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Manendragarh

Website: [email protected]

Not received Refund amnt of oyo..
My booking date is 16 july to 19 july at puri hotel name is Vitoria Royal..
My booking id is GLH95986
I m lots of call in customer care but he cant help me..

Aug 20, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2022

OYO Rooms Customer Care's response Hello Golu,

We are grieved to learn about the experience you had at OYO rooms. Please be assured that the raised concern will be resolved at the earliest.

Thanks
Team Oyo

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I had stayed in oyo Townhouse 719 at Greater Noida on an official work for 1 days, booked through oyo as per booking id: NOEA2670.

The manager initially agreed that he would arrange to provide me with an oyo tax invoice at the time of my check-out. But after i left, i got an email with payment details without any gst details. I also tried to contact oyo customer service via [protected], and they never answered my call.

I repeatedly contacted the oyo. But they said that they cannot give a tax receipt bill as the reservation is done through oyo.

As i work with the government of india, they will not reimburse my claims and it is quite difficult for people like me to book rooms with oyo.

Aug 18, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2022

OYO Rooms Customer Care's response Hi, we always strive to go above and beyond for our customers and deliver delight with the best possible experience. We request you to kindly allow us some time to get it checked.

Team OYO

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have been told to pay additional money by the representative and initiate the refund. And i have done and sent email with the invoice copy. Its been 14days and no response for emails and wantedly they are disconnecting the call. Morethan 50 times i would have called a d they are just hang up the call. This seriously the trick what the follow. I dont understand whats the escalation matrix. They dont refund the amount i know
They cheat the customers by not refunding the amount.

I will take this up to next level to escalate. This is unfair. My booking ID RU6O9923.

Caller says i did not book the room only for 24th. Funniest part is tht i stayed in the smae room by booking from OYO. When i told him. He booked one more hotel on my behalf for today. Such an unethical policies they follow. I think they have blocked my number. Let me see if i get any assistance.

Aug 18, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2022

OYO Rooms Customer Care's response Hello Raja,

We are grieved to learn about the experience you had at OYO rooms. Please be assured that the raised concern will be resolved at the earliest.

Thanks
TEAM OYO

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Booking id - C1IY2629 I made my booking through oyo application. On 1 st july 2022 for 3 days stay in pune of 3063rs. And canceled it on the same day because they increased the amount. I paid the money but now they are not refunding my amount of 3063 rs. Everday day i call oyo customer care they put me hold for hours and then say it is now processed my me and you will get fund in 2 hours or 24 hours bt everday my money is not geeting credited. I have urget need of my money please sir lookin into it and respond qulicky.

OYO Rooms customer support has been notified about the posted complaint.

Jul 13, 2022

Updated by Ayush nea They are listeing my problem and after that they disconnect my calls. Plz look into it sir..

Verified Support

Jul 14, 2022

OYO Rooms Customer Care's response Hi, we always strive to go above and beyond for our customers and deliver delight with the best possible experience. We request you to kindly allow us some time to get it checked.

Team OYO

Jul 15, 2022

Updated by Ayush nea Only half amount has been credited. I have paid 3063. But the refund that i got was off 1664. When will be my left amount credited? Booking id- C1IY2629

Jul 23, 2022

Updated by Ayush nea Any update #oyo

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Booking ID CRW63602
I was shown to pay 711/- at the oyo app, on reaching they asked to pay 1000/- extra and since there was zero refund policy, I couldn’t cancel and paid 1711/- in total.
This is customer exploitation and I will go to the ends of it with the hard copies and e-bills of the receipt until the cashback is received.

Aug 13, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2022

OYO Rooms Customer Care's response Hey Aastha, we regret the inconvenience caused to you. Our concerned team will look into the matter and get back to you asap. ~Team OYO

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have booked room for 10 July 2022 to 12 July 2022 and paid all amount for booking, but when I m going to check in hotel management have created issue they told all rooms are sold out and u can take ur refund ur amt.

Aug 25, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2022

OYO Rooms Customer Care's response Hi, we always strive to go above and beyond for our customers and deliver delight with the best possible experience. We request you to kindly allow us some time to get it checked.

Team OYO

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 111 Evans Drive

This was filled on Wednesday (06 July). Nothing has been heard from OYO.

On Friday (01 July) I informed the manager that they had skipped my room for service - again. This is happening often. See called me a liar to my face - TWICE. I told her that I would not pay for the room with NO service.

Again, on Wednesday (06 July) I had no room service. In the least, your manager owes me an apology and refund for two (2) nights ($120.00USD).

Should this not be addressed, I will have no alternative but to depart OYO which I do not wish to do.

I have been staying at this hotel for the last 17 plus years. I was the Clario, Rodeway, Rodeway under new management, and now OYO. Should I be forced to depart OYO, you will lose roughly $24000.00USD per year from me and my partner who will leave with me.

Jul 19, 2022

Complaint marked as Resolved

I complained several days ago about my room not being serviced to you and the manager. She called me a lair, twice, to my face. I should not pay for the two (2) days of NO SERVICE. On your web site, my complaint is marked as resolved - nothing has been resolved. I have heard NOTHING from OYO.

OYO Rooms customer support has been notified about the posted complaint.

Jul 27, 2022

Updated by Tborn The ball is in your court. It has now been three (3) weeks since my first complaint. My guess is that you people do NOT care about your guests! I demand an immediate answer to my complaint - either for or against me. Just ANSWER my complaint. That way I can decide to stay or say goodbye to over seventeen (17) years in the same hotel. This is NOT RESOLVED even if you keep marking it as such.

OYO Rooms Complaints & Reviews

File a complaint to OYO Rooms

OYO Rooms reviews & complaints page 68

Refund policy

Post your Comment

Misleading and Harassment to customer

Post your Comment

Regarding refund not received

Post your Comment

Denied refund

Post your Comment

Requesting GST Invoice

Post your Comment

My Refund not received

Post your Comment

Oyo debit money but not booked

Post your Comment

No hotel , no room

Post your Comment

I have been charged wrongly , and rooms being not up Oyo standard

Post your Comment

Refund not received: Aman Kabra

Post your Comment

Over Charged

Post your Comment

Refund not received as claimed by the company

Post your Comment

Oyo Townhouse denied check-in

Post your Comment

Refund Amount

Post your Comment

Not giving GST Invoice

Post your Comment

Additional amount taken and not refudding.

Post your Comment

They are not giving refund

Post your Comment

Charged Extra.

Post your Comment

Check in issue in booked room

Post your Comment

Room not serviced / manager called me a liar twice to my face

Post your Comment

Related businesses