OYO Rooms Complaints & Reviews

My Name is Eldho Alex and I had booked a Room in OYO385 Townhouse Navya International for 6 days (20th May 2022 till 26th May 2022). Seeing the Terrible state the room was in, My Wife and I Checked out on the 22nd May 2022. As per the hotel cancellation policy, I would be charged for an additional days charge. I .e Total of 3 days charge should be payable by me and 3 days charge to be refunded to me .
After a few days I had received an Amount of Rs 1075 and was informed by OYO Customer care number that we cannot give you any more money.

I paid advance(half of the Total) on 18/5/22. - Rs 2717.88
Remaining paid on 20/5/22 (During Checkin) - Rs 2717.88
Total - Rs 5435.76
Deductions
Since I stayed for 2 days, Room Rent. - Rs 1811.92
Cancelation Charges, 1 day Rent - Rs 905.96

Hence the refund i should be getting is Rs 2717.88
Refund Provided Rs 1075

Amount yet to receive is Rs 1642.08 as mentioned by the mail sent from [protected]@oyosupport.com (photo of mail attached)

I have complained numerous times to the OYO Customer Care and not a single person wants to help. All they do is keep transferring my calls and keeping me on hold. The main thing on being kept on hold is that the call automatically gets dropped.

I Require a solution to this issue that I have been facing for so long and my money refunded at the earliest. all Details of the Booking and Escalations that I have are provided Below :

Booking Number : [protected]
Booked for stay : 20th May 2022 till 26th May 2022 (6 days)
Checkin Date : 20th May 2022
Checkout Date: 22nd May 2022
Ticket ID : [protected]
Resource ID : IER76139

All Relevant Photos are attached for Reference

Yours Sincerely,

Eldho Alex
[protected]@gmail.com
+91 [protected]

In reference to my OYO hotel booking ID GUFL4370, i have logged complaint multiple times but have not got any resolution yet. I am mentioning the issues here below:

1. The hotel charged me 6797 at the time of check in though i had done the booking at 3499 earlier.
2. The rooms were not like as shown in photos. They were in pathetic condition. It had bad smell, dirty bedsheets, poor and bad mattress, dirty rooms, cockroaches roaming around.
3. No amenities or services provided in room. No towel, toiletries, water etc.
4. I had done the booking for 6 days but had to check out next morning only because of pathetic service.
5. I have talked to oyo executives multiple times but everytime they say we will work on it and give a call to you but still no resolution from them. Did not receive any call back from any of the customer executives.

I have made payment through mobiwik app but adding money to wallet and the money was deducted but the room wasn't booked.

I have made this booking at OYO 85109 on 17th May. I was bit skeptical and called up the hotel to confirm about my booking and to my surprise the hotel person said he will not give me the room at the booked price and I need to pay Rs 1000/- if I want Room or should reach out to Oyo for resolution. I called up your contact centre and they paid balance amount of Rs 582/- as a voucher to the hotel directly to resolve this. I was under the impression...

This is regarding the reimbursement of my advance payment of rent and security deposit done for DEL 2584, Uttam Nagar.
I was supposed to check in today on 4th June 2022 but my Stay Supervisor Mr. Ankit informed me that the property had been discontinued from OYO Life and I was given no prior information about this.
When I arrived at the property the Manager informed me that because I’ll be staying for only one month it was not profitable for them in any way so they could not accommodate me.
This is utter nonsense and an extreme disappointment from OYO Life.
It has been a month now that I have been sending them emails regarding this and have only received automated replies stating that they have received my complaint and it'll take them 3 days to solve it.

Hi, I had made an OYO Booking on 2-July-2022, id #VZ0H0853. I cancelled the order on 5-July-2022, because of OYO manipulating the bill post payment (they added a new section called room upgrade charges and demanded we extra money, even though I payed in full ₹5846 and received an email with invoice starting the same). Issue is that while it's listed in the website that the money is refunded, it's not yet reflected in the bank. I have checked with the bank and got confirmation that no such transactions on refund has occured. Please check on this and fasten then proceed of refund.

My name is shiva, I booked hotel in Oyo booking is confirmed i paid amount Rs. 1157. My booking ID M2JT4781. OYO 74355 Oyo Townhouse 252 Rcc Prime. Amount 1157. I called to hotel receptionist for route. He said there was no room available all are sold, i reach to oyo customer support app and cancel that room, they refunded 326 only. Where is issue i don't know. I called oyo customer support executive there not support, & not resolved. i want full amount.

I booked a hotel through oyo, booking id XHNN1145, when I reached the hotel the property manager denied me check and asked to contact oyo customer care. I tried calling the customer care several times, but no one picked up. It was late 9:00 pm at night, and as a women I didn't feel safe to find another property at night. So i asked tha manager that how much extra money I need to pay for the room and he said that I have to pay 4500rs. Extra apart from 3600 I paid earlier. Dissapointingly I had to pay rs. 4000 extra. The room they provided was not at all worth it. Bedsheet was torn, blanket and towel were dirty, not bathroom amenities were provided, and the room was full of cockroaches. It was worst than a lodge. My whole trip was spoilt because of the oyo and the hotel management. At the time of checkout a took a bill from them and on that same day i.e., on 19th june I contacted oyo and asked for my extra refund. I gave them all the proofs that were needed. They also confirmed from the property and then asked for my bank details to transfer the money. After that I received a mail that I will received my refund in next 7-14 days. After 1 week there was no update, so i called the customer service again and he also confirmed that I will received my refund in next 2-3 days. But even after 10 days I got no update, then I again contacted them and I got shocked after hearing that my refund was never initiated. The first person whom I talked to left the process in between. I then requested him to initiate the refund. He also assured me that I will receive .y refund in 24 hrs but still I haven't received it. No one in customer care picks up the call, if anyone picks it then puts in on hold and then cuts the call. I am seriously pissed at oyo. I've never experienced such a pathetic service ever. Shame on you oyo. I will never use your service neither will recommend anyone.

Dear OYO team,

I have been waiting for past one month for the booking made on29th May, I was conveyed that the payment will be done with 7-14 working days. I think that has already passed and till date no update has been provided to me, instead i have to follow up everytime. I need refund today itself.

My booking ID was OFPV5834

I have booked one room in Puri through OYO but that property does not exists .After verifying OYO told they will refund my money but it has been 30 days I have not received my money till now. Please help as the amount is Rs.1538.

Respected Sir
I want to complaint against OYO Booking. I booked a room in OYO Townhuse 282 Golf Course Road, Guragon with booking ID - ZUUU6978.
I paid full online payment 1 week before check-in day but when i reached hotel to check-in they denied and ask for extra money.
I pay them extra money and then they let me check-in.

I tried to contact OYO customer care for extra charges but every time we connect for service or extra charge issue, IVR voice about large volume of calls play and call disconnects.
But when i tried to connect for hotel booking then call connects to customer care within 1 minute, but they also disconnect my call.
It looks like scam in which they charge extra money and does not pick calls to resolve the issue.
I have attached images of hotel booking as well as of transection from UPI.
So is the reason i have to take action against this OYO Scam.

Thanks

I have booked a La flora hotel Indore by OYO application & OYO have confirmed my booking with room number 104. When I have visited at hotel site dated on 04/07/2022 at night 8 PM than hotel staff told me that, we can't accept your booking by OYO. We are not taking booking by OYO & we have no mean of OYO. They charged me extra amount Rs. 1000 & provide me the room at desk not given as per OYO booking which amount was Rs. 699. Because of night duration, I was stay at my own & cash paid basis.
Hotel Name- OYO 46617 La Flora
Address- WB 21, Scheme no 94 near Bombay hospital Vijaynagar Indore
Booking ID- DMFI9987
Booking date- 04/07/22
Check in- 04/07/22
Check Out-05/07/22

We have booked a room in Chandigarh for 3 nights with booking ID - IG1B0241. We are denied check in once we reached the hotel stating that the amount we paid is not matching with the hotel base price. We contacted customer care and there was no proper response from their end.
After sometime they initiated a refund and levied cancellation charges . We were literally standing on the roads without a room . This is such a disgusting experience for us where we booked our room one month in advance but were standing without a room . I need an immediate resolution for this and i need entire amount to be refunded without any cancellation charges.

I made a transaction of Rs 879 on 3 July 2022 via Oyo app for booking a hotel. I cancelled the booking on 3 July 2022 and I have not received my refund.
Booking ID: S5C50453

Customer Care helpline for Cancelled Booking doesn't connect either. Please help me.

Hi Team.
Please confirm when I will receive my Final Settlement amount which was paid 5249 as Advance as already moveout on 1st June 2022 Need immediately Revert on this.
Regards.
Mirza
[protected]

Oyo hotel address-OYO Townhouse 229 Hotel Mannat International
81-1, Gulshan Hall, Near Bypass connector, Kolkata-700046. We had a booking for today in this hotel. We already pre-booked a room through OYO application for 508/-(offer price after card apply). When we arrived on check in time the receptionist said that in this rupees she could not give us a room which is already prepaid. So after that showing her our booking id she said 'We don't allow Local Id's'. But in the application there is nothing mention in terms and condition that they don't accept local id's. The behaviour of the receptionist was very rude, she threatened us that 'do whatever to do, will see you' like this which is so unprofessional behaviour. The behaviour of other staffs also very unprofessional and rude. They guided us a wrong OYO customer support number. Today we faced so much harrasment for these people. We trust OYO. They helped us to arrange an another hotel room instantly, but I request the OYO authority please take an action to that Mannat Hotel.

I have made a booking on 24th June for a room, unfortunately one of our guests did not have a physical id card. So we were'nt allowed.
And after that day, till date I have been trying to get a refund but the customer service is so horrible, they keep asking us to contact the service department. Which is basically a automated voice asking us to type in our registered mobile no. followed by the last 4 digits of our booking ID.
When I type that in, it just keeps repeating itself. And when I call the customer service back they are so rude they just make you wait for 25min by putting your call on hold or theyll lie straight to your face saying theyll send a formal mail regarding your refund. Which they never do. Or theyll just cut the call on the face. If anyone from the OYO corporate office is reading this, you an approach me on [protected], I have voice recordings of me begging and yelling at them. while they just cut the call.
DO SOMETHING. Ritesh Agarwal. And your real time chat is a joke.

I booked a hotel on 15th june 2022, when i pay from my amazon wallet my money deducted but hotel not confirmed as successful so that i try again to pay. Again money deducted from my amazon account but booking still shows not confirmed. My money deducted 2 times, after that i contacted oyo customer service they told me my money will refund to me, but they just refund my money 1 time but i paid 2 times.
When i contacted oyo customer service again they told me that i checked in that hotel which is hotel manager fault. Hotel is fraud.i don't go there and stay cause after 2 times unsuccessful Booking i booked another hotel on oyo to stay on same day. Hotel number is not reachable cause they are fooling us. Oyo also fooling me.
Please help me

My booking id - X9RQ7510

Please refund my money

I have been charged 399 for oyo gold subscription...i was using a promocode and in payment page it was showing 1 rs...when i saw in my account 399 was deducted from my account...

Hi I had a refund process request for Month of May, It was promised over an email that the refund will be processed within 7-14 days of time, still they did not process the refund, now I'm trying to call OYO for refund every minute and they disconnect the call as soon as they hear the word refund.
This is harrasment from OYO to return my own money, and no followup or reply over the emails. this is highly unprofessional step.
Booking ID: J6I33016
SIG Escalation Ticket: [protected]