OYO Rooms Complaints & Reviews

Hotel denied check in against booking id- MUMM7752 (oyo rooms) dated 28/06/2022. booking amount got deducted from my account for the same.
reaason given by hotel mnager was - we are not accepting any bookings from OYO from last 01 month and OYO ROOMS already informed by hotel regarding the same. when tried to contact customer care service...no response received and call was droped everytime tried to contact.

Hey i booked a room with you guys and i paid successfully via UPI but the app showed timed out request and to retry payment.
I called the customer care and they said they are transferring my call to the support team but the call kept disconnecting.
Please look into the issue ASAP.
My contact number is [protected]
The UPI reference number is[protected]

I have done booking for a room on 26th June 2022 and after the payment is done the room hasn't booked but money Rs.1447/- got deducted from my account.
And I tried again to book the room and tried paying again with same amount Rs.1447/- so again the same scenario repeated. I haven't received any refund still after two days.
I have attached my transaction screenshots below.
Kindly look into it at the earliest.
Ph. [protected]
SriHarsha.

I have booked a room in oyo townhouse with a partial payment of rs. 1701 and due to some other change of plans, i cancelled my booking. My booking id is wi3x4811. When i cancelled, the app shown me that refund progress will be completed within 10 minutes, and i waited. After 10 minutes, when i saw it showed that my refund was successful in my respective bank account, but i didn't recieved refund. When i tried to contact customer support executive, they said my call will be transferred to service department, and after 2 minutes my call will be cut by them. I felt soo bad for booking with oyo rooms. Please help me to successfully get my refund amount.

I have contacted customer care executive for around 15 20 times nd everytime they assured that refund has been initiated but now its been 20 days I didn't got any refund from them. Nd now I can't even contact them from given no. As the call menu option doesn't have talk to customer executive option. Is this the kind of service you guys promise to provide ?? I got confirmation mail that refund has been initiated but even after that no refund amt. Reflected in my account. Contacted bank they said its not been initiated that's why it's not reflected in your account.

Booked OYO 78659 for 12 guest(4 room: Booking ID: BZGV5812), 3 people(1 room: AAOO8617), 2 people(1 room: RMZC7019) and after reaching, the hotel person has denied check in. They are saying the booking is below usual rate. Although my booking was done by executive through OYO app and paid online through the link shared by OYO executive. We have booked total 6 room for 17 people. We are waiting at hotel since last 4 hours but neither OYO customer service is answering call nor any response through mail. We have spent around INR 33000 for this 6 room booking and we don't know what to do. We travelled from far and we are tired and do not have enough money to book any other room. Kindly assist and help us.

Date: 28/04/2022, My OYO room booking confirmation for three days Check in 30/04/2022 and Check out date is 03/05/2022 and booking number: 81715, for Vesta Villa hotel, address: CC-108, MIG-1, Street No: 229, Action Area 1C, New Town, Kolkata, reception phone no:[protected], I received.
My Booking amount was 1465/- for three days.
But at the time of Check-in, hotel owner told me I will have to pay INR 2997/- for three days, Next I spoke with OYO Room representative, they told me to do the check-in and at the time of check-out they will refund my extra amount I paid will refund at my account.
Accordingly at the time of Check-out I called the OYO representative and I mail to OYO email address scan copy of invoice and my Account no and IFSC details, OYO representative told me to submit.
Sir, its about two months still I did not get my extra amount and they did not reply my mail and also they did not pick up the call.
OYO Room phone no: [protected] and email address: guestsupport.[protected]@oyorooms.com.
Thank you

Hello My name is Aman singh.Yesterday i booked a hotel room in oyo rooms but due to some reasons i had to cancel it but refund is not yet received in my account.

Booking id:- M3449774
Hotel name:- spot on 82365 Red rose hotel
Hotel address :- Red rose hotel restaurant lalbangla govindpur road opp of sripuram, dhanbad.
Refundable amount:- ₹354
Booking date :- 2july 2022 to 3july 2022.

I have made a payment of Rs. 1246 to oyorooms.(oyorrooms.[protected]@axisbank) on 24/06/2022 the UPI transaction reference number is[protected] but not showing in mobile app.

Please help me in refunding the amount at earliest.

On 21 June 2022 at 7:30 pm i booked a room with Oyo 10016 hotel golden Inn my check in was from 21 June 12:00 pm to 22 June 11 am, when I reached into the hotel at 1:15 am staff said that the whole hotel is booked even after I did booking from Oyo app and the staff said me to book another hotel but i paid total amount of 1014 Rs through phonepe payment and it was already showing checked out before check in.
I am requesting you to refund all the amount that is being done by me of Rs 1014

I booked OYO 80879 Townhouse on 24th June 2022 for a guest and for a night and paid in advance
Booking ID - NQTJ6954
Check in date - 25 June 2022
Check out date - 26 June 2022

But when i called the hotel manager, he refused to give me room and said we don't take booking from OYO so i tried calling OYO customer care for the issue and to get the refund but the OYO customer care number says all lines are busy call again later and I am not able to contact OYO in any way for my booking's refund.

Need help.

I booked oyo at 25 June 2022.
My booking is showing as VOID BOOKING..BUT amount has been deducted on my wallet.
REFUND status showing partial successll...

Amount :- Rs.1807
Booking id :-D3TV1151_void booking at hotel

Find the attachment for TRASACTION

I booked oyo at 25 June 2022.
My booking is showing as VOID BOOKING..BUT amount has been deducted on my wallet.
REFUND status showing partial successll...

Amount :- Rs.1807
Transaction id :[protected]

Hello -

I cancelled my booking with oyo rooms and have a refund pending in the amount of rs 531/-

The status on oyo says that the refund is successful but i haven’t received any money in my bank account. Tried calling their customer service but the ivr machine simply hangs up after saying your refund is complete.

My booking details are -

Booking id: TZKV6087
Check-in[protected]
Check-out[protected]
Booking status - cancelled

Please help.

I booked an hotel for 1 day at 449 via Oyo app.
When I reached their they asked me to pay 1000. Initially they denied entry because I had already paid 449 but then they asked me to pay 551.

My booking id is

SS0B3365

I was staying with Oyo life property in Saligramam CHN 1028 property .Oyo has sent a mail and massage to all tenants on May 31 st 2022 that they have raised that move out request without our knowledge that we should move immediately.The suggestions Oyo given were not convenient to move .When we enquire with the property manager regarding this.He replied us like the tie up between oyo and owner has been ended up..We are not responsible for the deposit amount and they are not ready tlet us live there for a month and deduct that deposit amount..So again we paid this month rent ..Till now the deposit amount has not been credited in my account.tEven after constant communication with oyo customer support the deposit is not received in my account.Oyo sent mail and no response from their side. .I want to complaint against Oyo for the inhuman behaviour to female customer, irresponsible way of functioning by not refunding the amount. Causing troubles, mental pressure and wasting my valuable time on this refund process

My name is Harinarayan.For my new job, I went to Gurgaon for one day on 22.06.2022.Through Oyo app, i had booked a hotel Tipsyy Inn Suits, DLF city, Phase 3, Gurgaon.I checked in Hotel at 11.45 am.That time they didnt tell me about early check in charges.When i entered the room, i saw it was not cleaned and it bathroom was so dirty.It was totally different from the pics as it was showing in apps.Room was not in a usable condition.So i asked them to clean but after cleaning also it was so dirty and a bad smell was coming from the room.I left for office.When i returned at around 10 pm for checked out, they forced me to give 5 star rating otherwise they would not allowed me to checked out.When i disagreed with them he told me then give me 500 rupees.I asked the reason so he told me u checked in before 15 min.As i was alone there and also getting late and scared so u gave him Rs.500/-They were threatening me alot .Really very bad experience .Oyo service is degrading day by day.The CEO belongs to our state afterthat also we are getting such type of service.So request you to please close this type of hotel otherwise someone like will suffer mentally and also financially.

I jad booked oyo room on 22nd June 2022 that time i did 748 rupees payment as showing in app money was debited from my account but it was again showing to pay i paid again for same booking i paid twice ..and when i was doing booking it was showing complete payement 748 but while at the day of check in it was showing pending amount 715 and even i had paid 715 extra at hotel and in case oyo custome care also not supporting to me ... i have attached the proof of double payement and bill at the time of paid and in oyo app

I have booked a Oyo hotel in Chennai for 11 days from 13.6.22 to 24.6.22. Because some personal reasons I checked out earlier on 18.6.22 after 2pm and called the customer care and requested for refund. They say that call us again after 24.6.22, then they will initiate refund. But I have contacted customer service for 2 days, there is no proper reply and no refund is initiated.

Refund not receie amount rs. 2636

when ever called oyo help line get a IVR but o one response on the call

booking id G40W3272

AMOUT 2636

APPROACHED HOTEL DESPITE OF BOOKING ON THE APP, HOTEL DENOED CHECK IN SINCE NO ROOM WAS THERE.
SHIFTED TO OTER OYO HOTEL AND THEY ALSO DENIED CHECKIN AND HE BOOKING WE CANCELLED.