OYO Rooms Complaints & Reviews

I have book an oyo on 19th june against the booking ID : UGB65353 . When i reached their, rooms were not available due to construction and they didn't allot the rooms. Your oyo executive tried to make another arrangement for the stay at that time but was unsuccessful so he initiated refund process. Now its been more than 14 days no refund was initiated. I am attaching down the mail provided by your executive for the redund he was to process. I tried calling to the customer care but they were repeatedly passing the calls to service care and after that also they didn't respond . Worst customer service . I want my refund soon please

My paid booking on OYO was cancelled 1 day before start date of booking as per OYO policy. The app says that cancellation is as per OYO refund policy and full refund has been initiated. It has been more that 14 days and the money has not been received yet. All attempts at contacting OYO have failed as the IVR doesn't provide any information and customer service always redirects to IVR . Bank says refund has not been initiated by merchant.
Status shown on App. Is FALSE!
...
Booking ID : K1UK0260
Refund Status:Success
Refund of INR 2302.0 successfully transferred
Refund Reason: Refund within OYO Policy

I booked OYO room on June 5th and Hotel asked for extra charges and I called OYO customer care and got guidelines asked to pay at the hotel then will get the refund in 48hrs after checkout. After 1 month also there is no reply. Please refer the attachment

I had paid extra cash amount to oyo property as property manager denied for check in he had some terrif isuue, for check in after asking by oyo agent I paid to property manager as agent said we will refund you that extra amount on checkout, even after 15 working days my refund is not received, I have call to service team so many times I have send them so many emails but still can't resolve my refund issue

I pre booked an oyo room on 23/06/2022 in Nagpur through oyo app, but when i reached the hotel they asked for extra money to stay. Immediately i called customer care of oyo and they told me to pay the extra bill for now and later i was assured by them that the extra amount will be refunded within 7-14 days. After checkout i raised a complaint by calling customer care. they initiated the refund process as i was told after sending them my bank...

This information isbregarding my booking the hotle manager denied the chack in as according to him i booked the room online in very cheap price which was not what he charge ofline so the costomer care girl of oyo talked to him and she told me to give him the extra amount that is is asking oyo will refund you your money back 1240 which you are giving extra in cash and ye emailed me the same thats why i paid him the money and after checkout i confirmed with the oyo costomer care the emailed me the same that they will give me the extra money thait i have paid but i still havent got any refund i was promissed to get the refund its been 1 month and i still havent got my refund yet and i have been calling but they are not responding properly they hang up all the time or cut the call when ever i ask for redund

Hi Murali Krishna, Due to unavoidable circumstances, we need to change* your booking Y1NU5465 to another hotel.
Click on https://oyo.ac/oKcbZfL to select new hotel. We're sorry for inconvenience caused.

For any concern, click https://oyo.ac/FQfbZgo.

Thanks for choosing OYO.

The above i received was on after 1 day of my booking . This how worst the oyo is .
I booked the hotel in Hyderabad on oyo for 1 day from 4 june to 5 june . But the hotel person not allowed me to get into the hotel so i went to nearby hotel after 1 day the oyo simply said that they unable to process and need to change the hotel on 5 june 2022 which is no use at all
Please help me with my refund .
Oyo is doing a big crime
You face the seviere issues in future mind it

We booked an OYO in Mumbai The Property manager denied us to give a room by asking amount extra to be paid by us . I called Customer care they said total refund will be initiated for 2445 they send 445 and remaining 2000 is pending till now i didnt get my refund they said we have initiated the refund but i didnt get today is 15th July and my refund was initiated on 18th june
Booking ID RLJH1014

I booked a room in Hyderabad for 1 week with cost 600 per day and in oyo they asked to pay an advance amount of 1300 and pay remaining 2900 at hotel with Booking Details (ID: P4KI6230) . When I reached the hotel the manager told to pay a amount of 8096Rs i was shocked and tried to call to oyo its not connected for 3 to 4 times after trying so many times i am able to reach them and they called my booking and said that advance payment will be in your account in 48 hours but till now no information about this and no one is picking up the call when i try to call them .
This is very bad part of the Oyo showning low price to hotels and getting the amount from people like me.
Please issue my refund

Sir,
I booked a room through oyo app in the month of May (24/05/2022). For which I paid Rs 549 on OYO APP itself.
But I was charged an additional 1000 rupees at the hotel, for which I lodged a complaint with the service team of oyo. And I provided all the details to them (include extra payment recipet) from which I was told that I will get my refund in 7 to 14 days, for which I have not received the response yet And today it is 52 days, I have not received your refund of 1000 rupees yet.
And now the customer care people do not listen to me and disconnect the phone immediately. Sir i'm so upset.
Booking ID; RUES9870
PHONE NO; [protected]

SIR,
I have got the same problem as the complaint I told you above in the month of June on 12/06/2022. I payed 1200 and in this I was charged 1200 extra. which I paid on the request of Oyo reservation deck. he told me Sir you make the extra 1200 payment OYO will refund you whose complaint I was asked to solve my complaint in 7 to 14 days time but today till 15/04/2022no solution for my problem.
BOOKING ID; MG578764
PHONE NO; [protected]

I request you to kindly look into my problems as soon as possible.
THANKYOU

Fist time i contacted the oyo rep for booking for hotel arun cottage on courtallam on check-in 15/07/22 and check out 17/07/22 time is wrong so i closed the booking by cancelled the booking i got the payment and second time booking rep said wait for 45 min then rep said please contact back again i made a call to oyo again they let me wait to 55 min then say technical issue come back again called to book again book but his time rep agree for the payment rs.1716 i said okay and paid on credit card so link send to mobile by 853 rupee i asked the rep why only for 853 i demand for full payment 1716 but rep said this is our rule but i made a previous payment full and informed the rep he said i dont know sir but for discount to apply you have to pay for like his so i agreed and then he demand 2036 rupees so i said to him about i agree for payment 1716 he said due to oyo policy they just increased the price again had conversation then send the link for minimum amount 350 i already paid 853

Dear Sir / Madam,

I am writing to you to raise an issue about: Oyo Room Bookings - QFQA4200

The issue that I have experienced was: I had booked OYO Hotel Noida Saffron International from the OYO app. My check in date was 1st July 2022 and check out date was 3rd July 2022. On arrival at the hotel I was told that the said booking is invalid as the hotel is not providing services/has shut down its services from OYO temporarily and we need to pay an extra amount to check in at the Hotel. On calling OYO customer care number, I was told to pay Rs. 2400 at the property (apart from what I paid while booking through the app) and the same would be refunded to me on checkout on 3rd July 2022 when I mail them the invoice. After confirming the same twice from the OYO representative, I paid them Rs. 2400 for a two days stay. On the day of checkout, I shared with them the invoice as provided to me by the hotel and to my horror, OYO earlier refused me to refund the amount and later claimed that the Invoice was showing the name as Hotel Noida International and not Hotel Noida Saffron International. This is a clear misrepresentation of facts as how would a customer know which brand is being operated by whom.

Then I personally visited the hotel the next day again to check with them and was told that Noida Saffron International is a name given to hotels operated under Noida International and they refused me to provide a revised invoice. By this time, I had suffered intense mental suffering and depression. Despite the fact, I called them daily for the next one week on their customer care number. And even they confirmed over the call that they have talked to the property owner and they would refund Rs. 2400 back to my account. But still I haven't received the refund and to add to my mental suffering these guys want the same confirmation from the hotel everytime I call. I have made them more than 20 calls since then asking them to refund Rs. 2400 but all in vain. I have three questions from the OYO team -

1. If the said property was not listed on OYO, how did you allow your customer to check in. Where is the safety protocol ?

2. If I was given the confirmation by OYO representative over call on that particular day of check in, where is that call recording ? It is on their confirmation that I paid them the extra amount and checked in the hotel. How is it not misrepresentation and suppression of facts ?

3. If on subsequent calls, I had received a mail confirming that they have talked to the property owner and have received the OYO ID and that my Rs. 2400 refund is under process, how can they later deny. Are they not true to their words ? On every subsequent call, they need to again confirm the same. They are just trying to fool around people with their tactics. There is no adequate response from their customer care dept.

Please initiate a refund of Rs. 2400 to my bank account as soon as possible.

Yours faithfully,
Rishul

On 12th July i placed an booking by calling customer service they asked me to pay 604 online i paid they also confirmed the booking. I went to hotel and showed the booking information. They said they never have this kind of booking id in their side and they have a different one in my name and payment also is not made in that booking if which the hotel has. I called the customer service and property manager talked in oyo app the status of the fake booking id is showing as check in but i never checked in i am standing in the reception and verifying this issue with customer support she also said some technical issues and marked my status as Guest not stayed and checked out. They initiated the refund but i have not received. Again i have no way i stayed in the other booking id which the hotel manager is having in my name and paid directly again 649 rupees.

Secondly i called today the customer service again and she asked me to pay 125 minimum amount to create a booking so that both bookings refund you will get and instantly within 5 minute she said. So i paid that also and not received the amount she created some fake booking in my profile.

So exixting boooking amount 604 + 125 my amounts need to be refunded from oyo side i am fed up with the services and i am facing lots of issues.

Fake booking id - FLM45526

Actual stay booking id and i paid 649 for the real booking id - N5Z08559

Today 14th july one customer agent she said to pay 125 to book one dummy booking and you will get both refund immediately she said. But i have not received that also.

I am in chennai why the customer agent again booked one fake check in Delhi with booking id: JSSY2445 and asked to pay 125 to get the instant refund of existing amount of 604 and this 125. I am very shocked even customer services are creating some abnormal services,

I pre booked a room on 23/06/22 in haridwar, but when i reach at the hotel they ask for extra money after that i call the customer service they told me to pay the extra amount and told me they will refund the amount . They raised a ticket regarding this but until today i didn't received any money, even when i called at Oyo, customer service they just put my call on hold for 15 mins for transferring the call to other department after that call get automatically cut .After 14 working days they told me that refund is not initiated due to their fault i.e. there executive forgot to upload bill hence due to no bill found in their data base refund team is unable to initiate refund . So now because of their fault i have to wait more 14 business days. Booking I'd - FUJG7238 Contact No.- [protected]
Booking contact number - [protected]

Tried to make a booking for Rooms on July 1st. Payment of Rs 1698/- was done on google pay. However, no Oyo booking id got generated. Called the Oyo customer service help. They either asked for a booking id which never was generated or told me that they would connect me to the service section or another department, and the connection never happened. It's been 14 days now and I would have called all the possible customer care numbers as many times as possible. I have been put on hold many times for around half an hour, only to be cut after that.

I raised this issue 5 days back and more than 72 hrs+ have passed already from last interaction, but still there is no update from oyo teams. I want to know the status of my ticket, Oyo rooms customer care is not picking up my number as well, I haven't got any call or response from oyo teams regarding my issue. Someone posed as oyo and scammed me for Rs 26000. It is the responsibility of OYO to maintain the integrity of customers.
It is Oyo's mistake. This is a security lapse from oyo side, they have leaked my details to frauds and let them scam me. How can my booking id, hotel details, customer details, phone numbers, and amount pending leaked to frauds and scammers?

I have shared the screenshot of the fraud as proof in previous mail. Kindly accept the responsibility and refund.me my amount.

Hi,
I had made a booking on 05-May 2022 for staying at Capital O 85404 Royal Splendid between May5 -May6 and made payment through Paytm wallet for Rs 679.
But I didn't get the booking accepted & booking ID didn't get generated but the amount had got debited. I re-booked for the same day through another payment mode and booking got confirmed.
To recover the amount made for first booking, I had contacted customer care and they provided me the booking ID ELPH2351 which had got generated.
I requested them to cancel the booking since I had made another booking which had been confirmed. But that booking had not been cancelled by them and its in No Show status.
Kindly requesting you to help me out in this regard & process the full refund amount.

I was charged higher than the booking amount after calling oyo customer care no. They said to pay the higher amount at the hotel and after checkout they will provide refund and as said after chechout i called to there customer care no. And they initiated my refund amount which is of 900 rs on[protected]. They said it will take 7-14 days but still no refund has provided by them even no one is answering on customer care no. They are disconnecting the calls.. mails are attached below which i have received from oyo for refund

On Mon, 27 Jun 2022 at 11:19 AM, wrote:
Hey there!
We have some good news and some great news.
Good news- We've resolved your concern regarding
Payment/Refund status issue Status of Refund
Customers are at the ❤️ of everything we do and as per telephonic conversation we initiate your full amount refund 900/= but it will proceed within 7 to 14 working days on your same source
Lastly, we have a (ok, 2) teeny tiny favour to ask of you. You'll soon receive another mail asking for your feedback and we humbly request you to let us know what you think. And we’d be absolutely thrilled if you
could share a few cool words on our page
Image Check https://www.facebook.com/oyorooms/reviews/
Please note that you can now easily modify your bookings, know hotel policies, get resolution for escalations and claim refund by clicking on 'Need Help' on the OYO app.
We look forward to welcoming you to our comfy, sanitized abode soon 🤗🏨.
Give us a follow and we promise to bring a smile to your day:
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Stay peachy, stay safe!

On Mon Jun 27 05:47:37 GMT 2022 wrote:
RCA FORMAT FOR REFUND/WAIVERS

Ticket ID: [protected]
Booking ID: HWMQ3830
Check-in (dd-mm-yyyy): 26/06/2022
Check-out (dd-mm-yyyy):27/06/2022
Booking Creation Source:IOS App
Booking Status:checked out
Property Name:

Capital O Noida Homestay 36

Property Code:15081
Was the request raised within 48hrs (Yes/No):yes
Cancellation or modification date on which it was requested 26/06/2022
Payment Mode:cash at hotel
Amt. to be refunded:900
Total Payment made by the Guest:1985
Reason for refund: extra payment cash at hotel
Dispute Id: 849779
Was the validation done from the PM/Stock (Yes/No):yes
Refund Policy:as per policy
Refund Mode:NEFT
Dispute Adjusted (Yes/No):YES
Beneficiary Name - Shana

2. Account Number - 4945*******

3. Name of the Bank - *********

4. IFSC Code of the Branch - KKB*******

Approved by Designation:tl
Approved by Name:nadeem ahmad

Regards,
ishita

I have Booked one Room at Lucknow as mentioned Below.
On reaching Hotel at 9 PM they told all on line booking are cancelled because of low price.
I tried to contact OYO / Booking b.com but not connected as 10 digit PNR number is not updated in Tele Logger.
i have paid one day charge as updated by link
The details are Below
Dear Davesh Sahay Srivastava

Here are your Booking Details
__________________________________________________________________

BOOKING ID: ESH28776
CHECK-IN - 6th Jul'22
CHECK-OUT - 8th Jul'22

Cheers,
Team OYO
Guest name:
Davesh Sahay Srivastava

Check-in:
Wed, Jul 6, 2022

Check-out:
Fri, Jul 8, 2022

Property Name:
OYO Townhouse 053 Patrakar Puram

Booking Number:
[protected]

Total guests:
1

Total rooms:
1
Davesh Sahay Srivastava
[protected]

I recently booked a hotel through OYO with booking id JQ6M1669 . I paid amount for my stay in advance before my check-in . But when I reached the hotel the property manager denied me check-in. He told me that your booking is not valid as you need to pay extra amount apart from the total amount that I have already paid.