OYO Rooms Complaints & Reviews

Hi Team.
Please confirm when I will receive my Final Settlement amount which was paid 5249 as Advance as already moveout on 1st June 2022 Need immediately Revert on this.
Regards.
Mirza
[protected]

Oyo hotel address-OYO Townhouse 229 Hotel Mannat International
81-1, Gulshan Hall, Near Bypass connector, Kolkata-700046. We had a booking for today in this hotel. We already pre-booked a room through OYO application for 508/-(offer price after card apply). When we arrived on check in time the receptionist said that in this rupees she could not give us a room which is already prepaid. So after that showing her our booking id she said 'We don't allow Local Id's'. But in the application there is nothing mention in terms and condition that they don't accept local id's. The behaviour of the receptionist was very rude, she threatened us that 'do whatever to do, will see you' like this which is so unprofessional behaviour. The behaviour of other staffs also very unprofessional and rude. They guided us a wrong OYO customer support number. Today we faced so much harrasment for these people. We trust OYO. They helped us to arrange an another hotel room instantly, but I request the OYO authority please take an action to that Mannat Hotel.

I have made a booking on 24th June for a room, unfortunately one of our guests did not have a physical id card. So we were'nt allowed.
And after that day, till date I have been trying to get a refund but the customer service is so horrible, they keep asking us to contact the service department. Which is basically a automated voice asking us to type in our registered mobile no. followed by the last 4 digits of our booking ID.
When I type that in, it just keeps repeating itself. And when I call the customer service back they are so rude they just make you wait for 25min by putting your call on hold or theyll lie straight to your face saying theyll send a formal mail regarding your refund. Which they never do. Or theyll just cut the call on the face. If anyone from the OYO corporate office is reading this, you an approach me on [protected], I have voice recordings of me begging and yelling at them. while they just cut the call.
DO SOMETHING. Ritesh Agarwal. And your real time chat is a joke.

I booked a hotel on 15th june 2022, when i pay from my amazon wallet my money deducted but hotel not confirmed as successful so that i try again to pay. Again money deducted from my amazon account but booking still shows not confirmed. My money deducted 2 times, after that i contacted oyo customer service they told me my money will refund to me, but they just refund my money 1 time but i paid 2 times.
When i contacted oyo customer service again they told me that i checked in that hotel which is hotel manager fault. Hotel is fraud.i don't go there and stay cause after 2 times unsuccessful Booking i booked another hotel on oyo to stay on same day. Hotel number is not reachable cause they are fooling us. Oyo also fooling me.
Please help me

My booking id - X9RQ7510

Please refund my money

I have been charged 399 for oyo gold subscription...i was using a promocode and in payment page it was showing 1 rs...when i saw in my account 399 was deducted from my account...

Hi I had a refund process request for Month of May, It was promised over an email that the refund will be processed within 7-14 days of time, still they did not process the refund, now I'm trying to call OYO for refund every minute and they disconnect the call as soon as they hear the word refund.
This is harrasment from OYO to return my own money, and no followup or reply over the emails. this is highly unprofessional step.
Booking ID: J6I33016
SIG Escalation Ticket: [protected]

Please find the following items attached :

1. Booking confirmation with the total booking amount.
2. Room charges deducted for 1 Night.
2. Refund confirmation from payment partner

The booking made under ID 'TNZ16785', was for 7 Nights and of the total booking amount of INR 10, 352, INR 3, 650 was paid in advance at the time of booking and the remaining amount of INR 6, 702 was paid subsequently (Ref. Attachment-1)

Since OYO support had initiated cancellation due to the extremely poor condition of the rooms (Grievance submitted with photo proofs, Ref :Ticket [protected]), the booking was cancelled for 6 Nights and the respective amount was said to be refunded soon.

However upon receiving the refund, I have noticed certain discrepancies in the amount. To let you understand the same easily, please refer to the breakdown below :

Room charges Paid (Incl. Taxes) : INR 8, 462/-
Additional Meal Paid : INR 1, 890/- (INR 270 for 7 Nights)
Total Paid : INR 10, 352/- (INR 3, 650/- Advance and INR 6, 702/- Final) (Ref. Attachment -1)

Room charges deducted for 1 Night per bill: INR 1, 208/- (Ref Attachment-2)

Actual Amount to be refunded : INR 9, 144/- (INR 10, 352 - INR 1, 208)

Amount refunded : INR 7, 644/- (INR 6, 702 + INR 962) (Ref. Attachment -3)

There refund is short of INR 1, 500/-.

I had booked property OYO 64311 hotel Sonali on 3rd July 2022 from OYO App.

My money Rs 761 is deducted from my Paytm wallet but no booking id generated .

My registered mobile number [protected]

Tried calling service desk many times but no use.
Please help me with the refund

I had booked property OYO 64311 hotel Sonali on 3rd July 2022 from OYO App.

My money Rs 761 is deducted from my Paytm wallet but no booking id generated .

My registered mobile number [protected]

Tried calling service desk many times but no use.
Please help me with the refund

I booked a Hotel room on 16 June by OYO room app and paid in advance 866/- When I reached the hotel he said your booking is showing but payment is not indicated in my system. I waited there for half an hour but no response. Then they advised me to call customer care. I tried to call OYO room customer care for an hour but no response. In the end, they did not give me room and on the app "it is indicating checked out" despite my checkout was of 17 June. Kindly help me to get a full refund.
Hotel contact number - [protected]
Place - Kanpur

I have booked a room in trivandrum for my wife, kid and me. I have made all the payments upfront. But as soon as I reached the the hotel, the owner said that he can't accept the booking and turned us away.

Then, I tried to make another booking with oyo and the same thing happened all over again.

I tried calling oyo about this, but nobody is taking charge of the situation and everybody disconnected the line telling me to reach the service team. But there is no service team present there actually. My money has not been refunded yet.

I have paid the whole amount for both the bookings and they haven't initiated refund, while they couldn't provide the service as per the commitment.

They are cheating people in the name of cancellation as well. They are quoting a value in the application and we once reach the hotel, they are asking for more money. Then if we try to cancel the booking, they take half the money as cancellation fee as part of their policy. So, they are making money only by this way, while they don't provide any proper service.

Booking id,
SZB84956
MPLL1190

I have booked oyo room on 21st June which was cancelled and refund was initiated which is yet to be credited it's been 7 working days there is no update on the same

I booked oyo for 2 days at rs 1400 bt after reaching there, the hotel manager charged me extra rs 1000 by saying that, its impossible for us to give room on that price. Plz kindly talk to oyo customer care and when i tried to talk to oyo no response and that customer care number is provided jst to fool us... oyo and hotel manager both played well and looted me...

Sir,
On 30/06/2022 (Monday) i book 2 room and make full payment but due to some reasons i cancelled the room and request for refund option on that time i got an mail that the amount is refund to my account but in my account no amount is credited .Can you please follow up it and give me a feed back.I try several time to connect your customer care today but i can't connect.
I request you to refund the amount at earliest .Please call me.
Resource ID- P7XS6158
Mobile No- [protected]
Regards

ARUN V

I had tried to a book a room on May 1st evening around 4.30PM in wayanad through Oyo rooms website and not mobile app.
During the booking the amount got debited from Amazon UPI, but the oyo site showed the status as payment failed .
We didn't get any confirmation of either booking happened or got cancelled.Couldnt find the booking in the app as well.
We waited on hopes of call/booking from OYO for few hours .Didn't get any update .
Finally struggled to find a room through other third party apps.
Around 11.15PM got a mail from OYO about booking upgrade.
Does OYO expect people to be on roads waiting for confirmation on midnight's???

Had called customer care multiple times post this incident.None in the customer service works for customer service, Instead they made me stay on call for 10min and finally call gets disconnected.This repeated forever.

Please refund the money as soon as possible.
Attaching the booking confirmation for your reference.

On 30th June i booked a hotel from OYO app and when I reached hotel for check-in they denied for check-in and demanded extra 400 rs. If I want to check-in and they said without paying this amount we can't give you room and after that they said u can cancel your booking as I we are not providing u check-in. So I cancelled the booking and OYO charged Me whole booking Amount and Didn't provide refund of my booking and that's really bad Thing...

I booked hotel on 17th June 2022. I reached hotel 11 am on same day ...hotel construction is good condition...there was no Oyo logo ...also no person available on reception... reception hall totally darkness ...hotel owner demanded me 2000rs for hotel booking... buliding construction is horrible...i cancelled my booking we are feered...I think they are also doing illegal activities on hotel ... please do the inspection of the hotel ...and I want my refund amount...this was very horrible situation happened in my life. ..this was my first booking on another number...but iam old customer from 2017 ...I never experienced this type of horrible situation in my life ... please refund my amount

I had done a booking from 1st July to 3rd July through Oyo customer care. The full payment was done at the time of booking. We were 7 members with two small kids . At the time of reporting the hotel the manager refused the booking and we were stranded on the road for nearly two hours with our luggage and children. There was no response from Oyo. I called the customer care 8 times but they just sang their own song. In return I got my amount refunded but I had to pay for double the cost of rooms when I manually booked. I want this to be compensated. My booking I'd is TIBY3640

vijay [protected]

Booking I'd: UFC61218
My booking was cancelled by OYO customer care representative itself because the hotel denied me check in on 14/06/2022.
Refund for RS 557/- was initiated on that day itself. It's been 18 days, i haven't received the refund.
I have tried to talk with customer care executive regarding the same so many times but they haven't helped me yet with the issue.

Saurabh Chaturvedi
Booking id- D0HA0506
Hotel- Townhouse OAK The golf
Date - 26/06/2022

Sir,
I booked my oyo room from oyo reservations help desk and i paid full money through online method but when i go to hotel for checkin Hotel say he cannot get room booked from oyo. Hotel denied the oyo room service. He says hotel not accept booking from oyo and say for cancel the booking. When i cancel the booking my whole money were deducted and no amount refund me back. I can try for complaints in oyo customer care number about 140-150 time but it didn’t connect in help desk.

Sir, please help me for my money refund back.
Thank you