Claimed

OYO Rooms Complaints & Reviews

3.7
Last updated Mar 26, 2024
Complaints 6582
Resolved
4541
Unresolved
2041
Quick Links
Statistics
Share
Contacts

File a complaint to OYO Rooms

Having problems with OYO Rooms?

File a complaint and get it resolved by OYO Rooms customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
OYO Rooms
Customer Service Contacts

OYO Rooms Phone Numbers

Phone
+91 93 1393 1393
575
737

OYO Rooms Website

OYO Rooms Head Office Address

325, Spaze I Park, Tower B, Sohna Road, Gurgaon
NA
India
122002

OYO Rooms reviews & complaints page 69

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
amit gahlotttt
Jul 1, 2022
Jul 1, 2022
This thread was updated on Jul 1, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

No check in given by hotel and now no refund

I Akshay booked a room on 2 June from OYO app. When I reached there they denied to give me a room on that price and said contact to OYO .. from that day to till now I am not able to get in contact with customer care I tried many times and mail them for which I never get a single reply ..
pls help me out for my refund . They completely harassing me from last one month...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
from Delhi, Delhi
Jul 1, 2022
Jul 1, 2022
This thread was updated on Jul 1, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Checked in denied, refund issue

Hi team,
I tried to check in OYO Townhouse 573 BROSTAY Patel Nagar
NU8L5610, but they denied and said can't give that room in that same amount that asked for more money, still you are not processing full payment yet that was 511, i called customer care they said full refund will be there but in app it's showing partial not the full payment and because i was denied from first hotel, customer care suggested me another hotel in...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Anjit6294
Jul 1, 2022
Jul 1, 2022
This thread was updated on Jul 1, 2022
Report
Copy

Refund on Booking ZROR4580

Regarding my booking id ZROR4580, I have cancelled the booking the very next minute I made it on 18th June 2022. I am supposed to get a refund of INR 2598. I have tried to connect with their service desk executive via calls (more than 100+ times) and emails (more than 15 times) but no response. Really tired of their service They don't care about the customer. I haven't got my refund. One of their booking desk executive Aditi informed me that...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Rajnikant Modgekar
Jul 1, 2022
Jul 7, 2022
This thread was updated on Jul 7, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not received the payment receipt

I had stayed in a hotel booked on Oyo app on 17/06/2022 on booking Id T7729360. I asked the hotel counter for my bill after payment. They told that I will receive after online. But till date not received on my email. I checked with customer service but they disconnect after hearing the complaint. This is the worst experience from Oyo I have ever faced. Simple bill payment receipt cannot be available on app or email. What is the purpose of...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
Vinod_Kumar920
Jun 30, 2022
Jul 5, 2022
This thread was updated on Jul 5, 2022
Report
Copy

Denied Check In

Address:OYO 90277 Delight Residency ,, AD 200, AD Block, 1st avenue, Saltlake, Kolkata, Kolkata
Website:www.oyorooms.com/183705

I booked an Hotel using oyo rooms mobile app The hotel name was OYO 90277 Delight Residency, Kolkata and paid the money online i.e prepaid. But when I reached the hotel. The hotel says it is not accepting OYO bookings...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
V
vmsivak
Jun 30, 2022
Jul 1, 2022
This thread was updated on Jul 1, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Amount not credited to my bank account

Website:Oyo rooms

I have booked a room using Oyo app and I made a payment using upi and then I called the hotel to make confirmation of my booking and then he asked me the price which is shown in Oyo app and I said it then amount then he said that amount is very less so he wouldn't accept it and said us to cancel the room then I cancelled room in Oyo app .when I check my refund status it is shown that the amount is successfully transferred to my upi id but...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Maheshpandhikunta
from Chittoor, Andhra Pradesh
Jun 30, 2022
Jul 1, 2022
This thread was updated on Jul 1, 2022
Report
Copy

Not able to provide hotel room during check in

Booked a hotel in oyo 1 month back, during check in time the denied by giving reason like under maintenance, I was stuck for whole to find hotel and entire day got spoiled.

My expenses got increased and family also faced lot of challenge in travel.

I booked same 4 room for around 14k, and trip plan got spoiled due to last minute surprises.

For oyo it's prepaid payment, connected with area head,...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
C
chakri238
Jun 30, 2022
Jul 8, 2022
This thread was updated on Jul 8, 2022
Report
Copy

Oyo refund money

I canceled my oyo booking but my received my money...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
J
Jaya kishore 45
from Chennai, Tamil Nadu
Jun 30, 2022
Jun 30, 2022
This thread was updated on Jun 30, 2022
Report
Copy

Urgent refund required for further booking.

I booked a room for 5 nights in oyo townhouse in t nagar chennai with partial payment od rs. 1701. The booking ID was WI3X4811. But due to sudden change of plans, i cancelled the booking, and it was shown in app that my refund was processed and successfully completed. But i haven't recieved my amount in my bank account. Please help me out with this. This is very urgent. I need it to book another room in oyo for the different date....
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
R
Regal0001
from Gondia, Maharashtra
Jun 30, 2022
Jun 30, 2022
This thread was updated on Jun 30, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

I was told that I'd get a refund on june 11 , and I still haven't received it.

On june 11, i was told that refund has been initiated for the extra amount of money that was charged to me by hotel owner, and the mail said i will get my refund within 7-14 days, as of today, it's been 19 days, i followed up with the oyo help mail about the situation but, all they told me was, it will be credited soon . i practically have to beg for my own money. here's the mail from oyo from june 11...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Sushil sangra
from jammu, Jammu and Kashmir
Jun 30, 2022
Jul 1, 2022
This thread was updated on Jul 1, 2022
Report
Copy

Money refund problem

Name: Sushil
Booking id:AYGZ2742
Booking Mobile no. [protected]

I had booked the room and then canceled but the money was not refunded.
I have repeatedly called customer care but no one is responding to my problem
A customer care asked for 151 rupees then the money will be refunded
I have a no option now that's why I am complaining now...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
bhushank59109
Jun 30, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not refunding amount nor contacting for the issue

This the the Oyo service. Oyo is working only for new reservation. They don't want to solve the customer's problems. I have complained twice, called to Oyo hundreds of times but there is no any response from Oyo. This is how Oyo provides services to customers. Amount 1045, they fraudsters want to grab without giving service....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Aravinthan A
Jun 30, 2022
Jun 30, 2022
This thread was updated on Jun 30, 2022
Report
Copy

Refund fraud - ODCM1659

I have been calling Oyo for atleast 50 times . Everytime I have been put on hold and disconnected. Oyo is fraud company.
Bookid : ODCM1659...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
P
Prakhar2110
from Jabalpur, Madhya Pradesh
Jun 30, 2022
Jun 30, 2022
This thread was updated on Jun 30, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Cancelled booking midway

Hi booked hotel from 29th June to 30th June 2022 with Oyo, when I reached hotel they denied entry, OYO shifted me to another Oyo, They also denied entry due to tariff issues (which is already paid to Oyo in advance)

I wasted my 2 hours on road between 12 pm to 2 pm - Is this justified ??

Oyo is keeping me on hold for 30 minutes and finally cancelled my booking.

Now I have to take room on urgent...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Savage927
Jun 30, 2022
Jun 30, 2022
This thread was updated on Jun 30, 2022
Report
Copy

Won't let me check in

Address:4641 i 55 Jackson ms

The manager won't let me check in because I booked online and the oyo booking app can't see my booking
I'm too tired to argue....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
aashish nair
Jun 30, 2022
Jun 30, 2022
This thread was updated on Jun 30, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not Providing Room at the mentioned and confirmed price

I had booked a OYO Townhouse 279 and my booking had confirmed when I called the hotel for the check they simply said say they will not provide me with a room at this price they will charge more price for the room and the Oyo customer care team will not support you in this matter. So I had canceled the booking....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Pratikshanath
from Guwahati, Assam
Jun 30, 2022
Jun 30, 2022
This thread was updated on Jun 30, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Pending Payment

Address:Guwahati, Assam

I'm facing a problem regarding payment for wizard membership on OYO. Whenever i tried to pay through Gpay it shows invalid payment data. I want the membership so please help me to resolve my issue asap. And i have attached the screenshot of the payment failure. Have a watch...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
Vishaltripathii
from Lucknow, Uttar Pradesh
Jun 29, 2022
Jul 2, 2022
This thread was updated on Jul 2, 2022
Report
Copy

Regarding Refund

Address:Kanpur
Website:www.oyorooms.com

Hello Sir/ma'am
My name is Vishal Tripathi, i booked Hotel through OYO (Hotel Shiv nath) and my booking ID is E7DY5285 but when I reach out there they didn't allow me to Check-in because I paid online, they were charging me extra money to Check-in and told me not to cancel the booking tomorrow we will deny from here and you will get your money back, it's 26th of June and i didn't get any response.

Please resolve this...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
L
Latika12
Jun 29, 2022
Jun 30, 2022
This thread was updated on Jun 30, 2022
Report
Copy

Bluff mails of refund initiated

Website:www.oyorooms.com

Check in:[protected]
Check out:[protected] night stay)
Oyo employees are sending bluff mails.
Oyo employees are telling their system does not show that I have paid the bill even if bill attached has been sent at the day of check out. After confirmation of requested refund they are making excuses and mailing bluffs.
Its been 10 days and refund is not initiated. Total amount I have paid 1500 from which 616 should...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
C
Charan Gowda C R
Jun 29, 2022
Report
Copy

Charging extra money at the property

Address:Townhouse 810 Royal Palms Hotel - Daisy Collection 1, Royal Palms Villa Road, Royal Palms Estate, Aarey Colony, Goregaon, Mumbai

I have book two rooms through OYO rooms, and the total price for both the room was 2486/- and I have paid it through GPAY. But when I went to check in the property manger charged me extra rupees of 1200/-
My booking details ID- MW811770
Property details- Townhouse 810 Royal Palms Hotel, Daisy Collection
And for the further reference I’ll upload the photos.

The first photo which I have uploaded is the...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy