OYO Rooms Complaints & Reviews

I booked an hotel for 1 day at 449 via Oyo app.
When I reached their they asked me to pay 1000. Initially they denied entry because I had already paid 449 but then they asked me to pay 551.

My booking id is

SS0B3365

I was staying with Oyo life property in Saligramam CHN 1028 property .Oyo has sent a mail and massage to all tenants on May 31 st 2022 that they have raised that move out request without our knowledge that we should move immediately.The suggestions Oyo given were not convenient to move .When we enquire with the property manager regarding this.He replied us like the tie up between oyo and owner has been ended up..We are not responsible for the deposit amount and they are not ready tlet us live there for a month and deduct that deposit amount..So again we paid this month rent ..Till now the deposit amount has not been credited in my account.tEven after constant communication with oyo customer support the deposit is not received in my account.Oyo sent mail and no response from their side. .I want to complaint against Oyo for the inhuman behaviour to female customer, irresponsible way of functioning by not refunding the amount. Causing troubles, mental pressure and wasting my valuable time on this refund process

My name is Harinarayan.For my new job, I went to Gurgaon for one day on 22.06.2022.Through Oyo app, i had booked a hotel Tipsyy Inn Suits, DLF city, Phase 3, Gurgaon.I checked in Hotel at 11.45 am.That time they didnt tell me about early check in charges.When i entered the room, i saw it was not cleaned and it bathroom was so dirty.It was totally different from the pics as it was showing in apps.Room was not in a usable condition.So i asked them to clean but after cleaning also it was so dirty and a bad smell was coming from the room.I left for office.When i returned at around 10 pm for checked out, they forced me to give 5 star rating otherwise they would not allowed me to checked out.When i disagreed with them he told me then give me 500 rupees.I asked the reason so he told me u checked in before 15 min.As i was alone there and also getting late and scared so u gave him Rs.500/-They were threatening me alot .Really very bad experience .Oyo service is degrading day by day.The CEO belongs to our state afterthat also we are getting such type of service.So request you to please close this type of hotel otherwise someone like will suffer mentally and also financially.

I jad booked oyo room on 22nd June 2022 that time i did 748 rupees payment as showing in app money was debited from my account but it was again showing to pay i paid again for same booking i paid twice ..and when i was doing booking it was showing complete payement 748 but while at the day of check in it was showing pending amount 715 and even i had paid 715 extra at hotel and in case oyo custome care also not supporting to me ... i have attached the proof of double payement and bill at the time of paid and in oyo app

I have booked a Oyo hotel in Chennai for 11 days from 13.6.22 to 24.6.22. Because some personal reasons I checked out earlier on 18.6.22 after 2pm and called the customer care and requested for refund. They say that call us again after 24.6.22, then they will initiate refund. But I have contacted customer service for 2 days, there is no proper reply and no refund is initiated.

Refund not receie amount rs. 2636

when ever called oyo help line get a IVR but o one response on the call

booking id G40W3272

AMOUT 2636

APPROACHED HOTEL DESPITE OF BOOKING ON THE APP, HOTEL DENOED CHECK IN SINCE NO ROOM WAS THERE.
SHIFTED TO OTER OYO HOTEL AND THEY ALSO DENIED CHECKIN AND HE BOOKING WE CANCELLED.

I Booked room on 22 jun 22.Details as following Jun 23, 2022 - Jun 24, 2022 for check in with booking id M98F0478. Amount for booking time was 431.But property owner was not give entry without paying money 906.So i was unable to lost my room & return back to my home. I am not expecting this type of trouble in future. Please donot treat customers like this. I called 5 times customer care but issue was not resolved. this will affect your credibility

I had booked a room through Oyo on[protected] and make the full payment through the app. My booking Id is DNN64708.But durning my check in, the hotel staff said if i need to stay i need to pay an additional amount of 657. I report this issue with oyo customer service and they said to pay the additional amount and they will definitely refund that extra payment. This is the ticket Id for the issue [protected]. I had send the extra payment copy and the bank details through that mail. They promised to refund the amont with in 7 to 14 days, but still now no refund. And also not any proper response from the customer service.

I work for ouo and my boss is always following me to my rooms until I had my boyfriend. Come too me after he pushed me on the bed and I told him no multiple times I was scared he kept forcing. Me on the bed and I don't wanna lose my job but it scares me to go to work he tried to touch my private area. And tried to make me do as well I said. No multiple girls have quit because of this...

I had booked a hotel OYO 28191 Indra Comforts on Wed, 8 Jun 2022BOOKING ID - QCXN1649
check in date - [protected], 12:00 PM
for 3 nights stay the payment was 2097 on oyo app,
but the hotel manager and staff said that they are having only suite rooms and the booking shown in oyo app is classic rooms.
They are complaining that it is due to oyo app error and they demanded an extrafee 2100 Rs from us.

On reaching the hotel we had seen same issues faced by others, me and my friends were forced to give extra payment as we had railway examination next day and we were tired after long 18 hours of travel,
It was indeed a bad experience from oyo, we regret choosing this app for booking. we would change our minds and refer "OYO support " in our reviews if you kindly look into this matter and allow us our refund.

THANKYOU
yours faithfully
NANDAKUMAR KM
ph: [protected]

I didn't receive my refund until now.Quiery was raised on 2 June .My booking id is JQ120828.I need immediate assistance It has been 20 days since I raised this issue.
Help me with this issue.
Reason :Chekin denied by manager.

I have cancelled the booking as the hotel manager denies to give room. Status of refund shows refund transferred but no UTR number is showing and no money is credited to my account. I am attaching he screenshot for reference purposes.

I had booked a hotel in Ooty from Oyo and paid the entire amount in advance. After reaching the hotel I realized that the hotel is not how it appeared on Oyo website. No electricity backup, no food facility, no clean rooms and bathrooms. So I decided to exist after staying one night their. Spoke to Oyo helpdesk who assured me of refund for the remaining days and asked me to vacate the room before 11 am .. I did vacate the room at 9:30 ... now after raising several tickets and follows ups I am not getting any response from Oyo ...

Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource ID: IN8J3484 | Resource: Booking

I have booked Oyo rooms on 01June 2022 of booking id-GOJH6437. But due to any reason I cancelled that booking on the same day by calling Oyo customer care . They told the amount will be reflected within 7 -14 working hours. It's 24 days past but amount not refunded. They gave a reference no. to check the bank for refund transaction but bank says not a valid reference no. I called to Oyo again and again but they are not refunding the amount not initiating the refund.

Booked my hotel through Oyo app and paid online for that
When i reached the oyo hotel they said they are not accepting booking from oyo.

I didn't my money refunded.

My booking id : WS1U2031

I have booked Oyo rooms on 01June 2022 of booking id-GOJH6437. But due to any reason I cancelled that booking on the same day by calling Oyo customer care . They told the amount will be reflected within 7 -14 working hours. It's 24 days past but amount not refunded. They gave a reference no. to check the bank for refund transaction but bank says not a valid reference no. I called to Oyo again and again but they are not refunding the amount not initiating the refund. Please help...

I had made a booking of 8 rooms for 3 days in OYO 78185 Harma Residency, Chennai. Booking ID V7BM0796. The total payable amount at the time of booking was Rs. 25834/-. I paid advance booking charge of Rs. 9181/-. But few hours before we had to check-in I checked the rate and it showed total of more than Rs. 60000/-. We were shocked and had to cancel the booking since, it went out of our budget.

It has been more than 10 days, but we have not received the refund yet. We had lot of trouble finding alternate arrangement for our guest and on top of that we are forced to beg for our refund. The customer care is always keeping my call on hold for more than 30 min. And then it will get automatically cut. Please help.

Booked hotel on 11 july but during the check in the hotel denied the check in and made me paid extra amount. I had paid amount of 740rs extra. After complaining on oyo customer care they assured me that I will get refund of the amount. For that I have given the bill of the hotel. In the response of the complaint they have sent me the confirmation mail stating that i will get my refund amount within 7 to 14 days and still haven't received it. I have attached the bill here also mentioned that I have paid 740rs in cash. And I have also attached the confirmation mail the oyo support also.

I booked hotel on 11 july but during the check in the hotel denied the check in and made me paid extra amount. I had paid amount of 740rs extra. After complaining on oyo customer care they assured me that I will get refund of the amount. For that I have given the bill of the hotel. In the response of the complaint they have sent me the confirmation mail stating that i will get my refund amount within 7 to 14 days and still haven't received it. I have attached the bill here also mentioned that I have paid 740rs in cash. And I have also attached the confirmation mail the oyo support also.

Respected sir,
On 25th may i have booked the oyo room, My booking id is P3U39673. While booking the room at the time of payment i did the payment of 2090 and also my money got debited from my account but at that time it shows that payment was unsuccessful either my room also not booked . After that on 20th june i received a message from oyo that my refundable amount is 2090 and it is initiated but two days later it showing status failed . Please check my status and refund it as soon as possible.

Thanks!