OYO Rooms Complaints & Reviews

Yesterday I have booked an room from Oyo app. Then I have called to customer care for the details of early check-in, he said that firstly you have to pay an advance payment then we can arrange for early check-in. I have paid rs 788 with the provided link and then I have called to hotel owner (as guided by Oyo executive) that he will not consider that booking bcz the minimum hotel room charges is rs 1200.
Then i again called with customer care number, then he hold my call for 3 min and he talk with the hotel owners. After 5 min after call retrieved, he said that you have to pay extra charges to the hotel at the time of checkin. I agreed for that bcz they completely trapped by paid amount... Then i talked to the owner for the confirmation, then he said that the amount which has been paid will not be considered bcz Oyo is a fraud company, they have not released owner's previous payment of approx 2 lacs rupees .
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Then hotel owner suggested to raised a request for refund on the app. I have called on the number top-uped for cancellation process, but the Oyo executive has refused to initiate the refund. And my money got trapped by Oyo company.

Booking details are mentioned below
*OYO*. Your booking for OYO 7217 Hotel Asko International is confirmed.

*Booking Id*: ZF690644
*Check-in Date & Time*: 12 Jul, 12:00 PM onwards
*Checkout Date & Time*: 13 Jul till 11:00 AM
*No. of Rooms*: 1 Classic Room
*Number of Guests*: 2 guests
*Address*: 12, Saraswati Marg, Block 12A, WEA, Karol Bagh, Delhi
*Reception Contact*: [protected]

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Request you to plz help in this regards

I had booked a room at OYO townhouse 76100 hotel diamond in Vasundhara Ghaziabad. The price on the app while booking was 762 but the hotel on arrival said they won’t let me check in at anything less than 1300. This is extremely unprofessional of oyo. Had raised complaint about the same but their is no proper customer support from oyo. This is extremely unprofessional and unethical.

Checkin denied by hotel … unable to teach OYO . Booked another hotel still not received the refund

I was charged INR 800 just for dirty bedsheets, and the room i was in didn't match the photos from the app, and it was suffocating amenities weren't working properly, washroom was unhygenic and damaged .

I choose OYO Wonder Bay resort at Mandarmani for 2nd July to 3rd July. I paid Rs. 576/- as half payment and (after a long hassle) I got payment confirmation. But when I reached that property with my family (having a one year old child) the boy at reception told me that there was no vacant room and he told OYO Room intentionally overbooked the hotel and he advised me to go to other hotels. Then I called OYO Room customer service and there one lady executive received my call, after hearing the case she put me on hold for talking with the hotel owner but after 12 mins of holding she cut the call, and at that time I had no time to make repetitive calls to the customer care and so I moved on to another hotel after more than 1 hour of active searching.

After returning back home I lodged a complaint and they just responded with a ticket ([protected]). That's it.

Now simply I need my money back ASAP and in this process, I’m not expecting any delay from your side.

OYO84750 / Hotel Sea Panorama,
Vihour, Murud, Maharashtra,

Booking ID N7UG4505
Date : May 28, 2022
3 Classic Room
Payment RS 4982

On 28 May we booked the above-mentioned hotel room through OYO Customer care no [protected]. and the payment has done through UPI. The payment was confirmed by OYO Support team,
When we reach OYO84750 / Hotel Sea Panorama, at 11.45 pm, we found that the hotel was shut and it was not operational for a long time.
At midnight we had to sleep in the car with 3 kids with no choice.

Now we asked for a refund the custom care was not able to give proper support, inspite of calling n number of time, Every time explaining the same incident to the new call support guy.

I booked my room through oyo townhouse
Below is the details
Hello[protected],
Your stay at OYO Townhouse 596 Hotel KG Estate has been updated.
Check-in:[protected], 12:00 PM onwards
Check-out:[protected] till 11:00 AM
Number of rooms: 2 Classic
Number of guests: 2
Address: 1, 2, H 1-2, SL Marg, Lal Bahadur Nagar Jaipur, Jaipur
Map link: https://bit.ly/33fS0D5
Reception: [protected]
For assistance, please visit our Help section by clicking at https://oyo.ac/jAj2gRJ
-OYO
Hello[protected],
Your stay at OYO Townhouse 596 Hotel KG Estate has been updated.
Check-in:[protected], 12:00 PM onwards
Check-out:[protected] till 11:00 AM
Number of rooms: 2 Classic
Number of guests: 3
Address: 1, 2, H 1-2, SL Marg, Lal Bahadur Nagar Jaipur, Jaipur
Map link: https://bit.ly/33fS0D5
Reception: [protected]
For assistance, please visit our Help section by clicking at https://oyo.ac/ta74k5v
-OYO
Booking was made at rs 883 per day per room for 3 days executive mr.prasahnt said I will make your booking in two parts as you will get benefit so I said ok I paid 1850 and 323 as advance. And during checkin i.paid 3343 total amount I thought this will be complete payment now but when I checked out they asked for 2900+714 Rs more they said that we have book hotel room at 1300 and not rs 883 and one extra bedding was also there .oyo is fraud as no.price of this kind we charge the hotel manager said.So I would like to kindly want my refund. As about which was to be paid was 6298 but I made of rs 1853+, 323+3343+2900+714 equals to 9134 there was a lot of difference which oyo said and which hotel has actually charged kindly take a look into this matter on urgent basis .
Oyo townhous 596 Hotel KG real estate

I have booked the room in amritsar on 8th July at 7.30 AM at GN pride hotel (booking ID - SCZC6346) where I paid the full amount of Rs.1708. but due to issue on property we cancelled the booking at 8.34 AM where we were eligible for 100% refund as per oyo cancellation policy. Since then, we are trying to trace oyo team for refund but no one is responding nor they are providing any resolution. Also, no update is show on APP. Please help to get my refund

I booked 3 rooms in oyo with 1400 and when i went to the property at 12:30AM they ask me to cancle the booking and and not accepting the online payments. And they don't let us to check-in, i waited there on road with my family and i didn't find any other room at that night. And when i cancel i only get 90rs instead of 1400 what i paid. Please provide my full Refund.
Booking Id: O5UU8572

I have booked a room in Oyo rooms/Agoda on[protected] in OYO Flagship 7558 in Bangalore city. I have already paid amount in prior to check-in. When i reached hotel after hectic 10 hours journey, hotel people rejected my check-in as they dont entertain online bookings. They asked me to pay extra amount instead i already paid the amount in oyo bookings. When i asked about it they said to complain oyo rooms customer care and talked very rudely. Finally, they did not allowed us to stay even we paid the amount.

Worst hotel there charges extra charges on visiti and if you are not gives extra charges then he say you can cancel your booking...
and he tell you come directly visit on my hotel. and he say do not use another reshources for booking hotle.
So here the risk of your privacy is high, I will not advise anyone to go here
My booking ID is J51W3458
Hotle shree Capital O Oyo 85681

Worst hotel there charges extra charges on visiti and if you are not gives extra charges then he say you can cancel your booking...
and he tell you come directly visit on my hotel. and he say do not use another reshources for booking hotle.
So here the risk of your privacy is high, I will not advise anyone to go here

I have booked a oyo in Kolkata for 1st -3rd july. Booking id - EHL66935.
Amount - 2420.
The booking got cancelled due to hotel issue.
Now It's already been 7 days.. Neither they provided me my refund. Nor they are accepting call in their so called helpline..
Oyo did not provide me refund reference number. So I can't contact my bank.
Please help me to get my refund.
Very very bad customer experience.
I will never book the Oyo again

I booked a hotel through Oyo app 16 days back but didn't got the room as the manager said that the rooms are full . I called your executive and he told me that the refund will be credited within 14 days(he even emailed me on my registered mail id ) .It's been more than 14 days now still my refund isn't initiated . I even tried to call your customer care number but got no help from their end.My booking id is J6xi6674.ticket id -5737811 Please do the needful .

I booked a hotel "Townhouse 237" and paid the amount 6045 INR through UPI (GPay) and when the amount deducted then the page reload and then I checked that in my dashboard there's no booking of that hotel.

Date : July 05, 2022
Time : 12:02 PM

Transaction ID :[protected]

I have booked OYO room on June 20th on OYO app with hotel "OYO Townhouse 040 Global Village Tech Park". Booking id " ATHK1696".

I have booked hotel room with 872 rupees on app. During the check in hotel staff not allowed me to check in and asked for extra payment of 1328 rupees.

After had discussion with OYO Manager, They asked me to pay 1328 rupees at hotel and raise for refund. As per their confirmation i have paid extra 1328 rupees at hotel.

I have raised refund request for 1328 rupees with bill on June 22nd and till now i have not received any money to my bank account.

Please help me to get my money back.

Me was booking in a hotel for 7days but hotel owner denied the order of room because they said that is amount is not suitable for hotel rooms and says you pay more amount to stay and me booking through the oyo website
its tooo shameless service by the oyo company
so please take any action on this feedback
hotel name = dwarika oyo hotel, jabalpur, madhya pradesh

I booked a hotel for two days on OYO through OYO APPLICATION. When i called the hotel during check in time the receptionist denied me to check in and said "sir please book another hotel we can't provide u hotel", even though it was pre booked and prepaid.
It has led to my loss of precious time and causing me mental as well as physical harrasment, along with my money loss. I had urgently booked other hotel at very high price on urgency.

OYO — Not able to provide hotel room during check in

Booking id PY5M1893

Booked a hotel in oyo 1 month back, during check in time the denied by giving reason like under maintenance, I was stuck for whole to find hotel and entire day got spoiled.

My expenses got increased and family also faced lot of challenge in travel.

I booked same 4 room for around 14k, and trip plan got spoiled due to last minute surprises.

For oyo it's prepaid payment, connected with area head, even he is not able to help us in the situation.

I am expecting complete travell and hotel compensation from oyo. I can share all the bills.

Nearly 20k loss because oyo room cancelation, and family also struggled

Booking Id: YTAY6105

date: 08/07/22

Booked a hotel through Oyo and while reaching the hotel to check-in, the hotel Manager decline us and asked for more money for rooms. and we are supposed to cancel that booking. and while contacting customer care there is no proper support from their side. they are continuously cutting the call or holding for long hours and there is also no refund from you. it's really a pathetic service from Oyo. It's a clear case of looting money