OYO Rooms Complaints & Reviews

I would like to inform you that i booked oyo room on 18 June 2022 Booking Id QLUO3185 But Hotel is totally locked from outside i try so many call to hotel staff and oyo team but nobody answer my call also informed you that i already informed hotel staff that i will arrive at 2:30 am on 19 june 2022 still face that kind problem so kindly refund my full amount asap

I Akshay booked a room on 2 June from OYO app. When I reached there they denied to give me a room on that price and said contact to OYO .. from that day to till now I am not able to get in contact with customer care I tried many times and mail them for which I never get a single reply ..
pls help me out for my refund . They completely harassing me from last one month

Hi team,
I tried to check in OYO Townhouse 573 BROSTAY Patel Nagar
NU8L5610, but they denied and said can't give that room in that same amount that asked for more money, still you are not processing full payment yet that was 511, i called customer care they said full refund will be there but in app it's showing partial not the full payment and because i was denied from first hotel, customer care suggested me another hotel in 793, i said what if they again deny he said it's our property so it can't be denied, you can call us, from first hotel to second hotel distance was about 2km i went to 2nd and as i suspected, hey said "hamara 1200 ka hota hai, oyo wala to kuchh bhi bhej deta h" what? I was again denied on that rate that was booked on the calll with the help of your customer care. Now again its showing partial payment or no amount too refund.
Booking id -VY9D5613
In this whole process your customer care diverted my call to service team for 3 team 15 min each, mute and thn call droped.
So i request you to refund my whole amount ASAP, for both two bookings plus compensation for all this hassle.
Because after all this oyo was unable to get me the hotel, and took my payment, in advance but no room to stay, my whole day was ruined because of you guys.
NU8L5610
VY9D5613

Regarding my booking id ZROR4580, I have cancelled the booking the very next minute I made it on 18th June 2022. I am supposed to get a refund of INR 2598. I have tried to connect with their service desk executive via calls (more than 100+ times) and emails (more than 15 times) but no response. Really tired of their service They don't care about the customer. I haven't got my refund. One of their booking desk executive Aditi informed me that they have refunded me
as OYO-MONEY Wallet. How absurd is this. I have made the payment via UPI. In refund ticket it's mentioned that they have approved refund to original source of payment i.e. UPI but didn't get ny refund. They neither take phone nor reply on emails.

I had stayed in a hotel booked on Oyo app on 17/06/2022 on booking Id T7729360. I asked the hotel counter for my bill after payment. They told that I will receive after online. But till date not received on my email. I checked with customer service but they disconnect after hearing the complaint. This is the worst experience from Oyo I have ever faced. Simple bill payment receipt cannot be available on app or email. What is the purpose of online booking. If I am not receiving my receipt I am raising this issue in consumer court. Call on [protected]

I booked an Hotel using oyo rooms mobile app The hotel name was OYO 90277 Delight Residency, Kolkata and paid the money online i.e prepaid. But when I reached the hotel. The hotel says it is not accepting OYO bookings

I have booked a room using Oyo app and I made a payment using upi and then I called the hotel to make confirmation of my booking and then he asked me the price which is shown in Oyo app and I said it then amount then he said that amount is very less so he wouldn't accept it and said us to cancel the room then I cancelled room in Oyo app .when I check my refund status it is shown that the amount is successfully transferred to my upi id but when I check the payment it is not reflected to my account

Booked a hotel in oyo 1 month back, during check in time the denied by giving reason like under maintenance, I was stuck for whole to find hotel and entire day got spoiled.

My expenses got increased and family also faced lot of challenge in travel.

I booked same 4 room for around 14k, and trip plan got spoiled due to last minute surprises.

For oyo it's prepaid payment, connected with area head, even he is not able to help us in the situation.

I am expecting complete travell and hotel compensation from oyo. I can share all the bills.

Registered mobile no +[protected]

Nearly 20k loss because oyo room cancelation, and family also struggled

I canceled my oyo booking but my received my money

I booked a room for 5 nights in oyo townhouse in t nagar chennai with partial payment od rs. 1701. The booking ID was WI3X4811. But due to sudden change of plans, i cancelled the booking, and it was shown in app that my refund was processed and successfully completed. But i haven't recieved my amount in my bank account. Please help me out with this. This is very urgent. I need it to book another room in oyo for the different date.

On june 11, i was told that refund has been initiated for the extra amount of money that was charged to me by hotel owner, and the mail said i will get my refund within 7-14 days, as of today, it's been 19 days, i followed up with the oyo help mail about the situation but, all they told me was, it will be credited soon . i practically have to beg for my own money. here's the mail from oyo from june 11

Name: Sushil
Booking id:AYGZ2742
Booking Mobile no. [protected]

I had booked the room and then canceled but the money was not refunded.
I have repeatedly called customer care but no one is responding to my problem
A customer care asked for 151 rupees then the money will be refunded
I have a no option now that's why I am complaining now

This the the Oyo service. Oyo is working only for new reservation. They don't want to solve the customer's problems. I have complained twice, called to Oyo hundreds of times but there is no any response from Oyo. This is how Oyo provides services to customers. Amount 1045, they fraudsters want to grab without giving service.

I have been calling Oyo for atleast 50 times . Everytime I have been put on hold and disconnected. Oyo is fraud company.
Bookid : ODCM1659

Hi booked hotel from 29th June to 30th June 2022 with Oyo, when I reached hotel they denied entry, OYO shifted me to another Oyo, They also denied entry due to tariff issues (which is already paid to Oyo in advance)

I wasted my 2 hours on road between 12 pm to 2 pm - Is this justified ??

Oyo is keeping me on hold for 30 minutes and finally cancelled my booking.

Now I have to take room on urgent basis as I was standing on road, hotel charged approximately 3 times of what I paid to Oyo and in that they not even included breakfast

Where is OYO NOW, when there customers are struggling for their rights!

Booking id - OITR2539

The manager won't let me check in because I booked online and the oyo booking app can't see my booking
I'm too tired to argue.

I had booked a OYO Townhouse 279 and my booking had confirmed when I called the hotel for the check they simply said say they will not provide me with a room at this price they will charge more price for the room and the Oyo customer care team will not support you in this matter. So I had canceled the booking.

I'm facing a problem regarding payment for wizard membership on OYO. Whenever i tried to pay through Gpay it shows invalid payment data. I want the membership so please help me to resolve my issue asap. And i have attached the screenshot of the payment failure. Have a watch

Hello Sir/ma'am
My name is Vishal Tripathi, i booked Hotel through OYO (Hotel Shiv nath) and my booking ID is E7DY5285 but when I reach out there they didn't allow me to Check-in because I paid online, they were charging me extra money to Check-in and told me not to cancel the booking tomorrow we will deny from here and you will get your money back, it's 26th of June and i didn't get any response.

Please resolve this problem as soon as possible.

Check in:[protected]
Check out:[protected] night stay)
Oyo employees are sending bluff mails.
Oyo employees are telling their system does not show that I have paid the bill even if bill attached has been sent at the day of check out. After confirmation of requested refund they are making excuses and mailing bluffs.
Its been 10 days and refund is not initiated. Total amount I have paid 1500 from which 616 should be refunded to me as they were taken as contemporary charges.