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OYO Rooms Complaints & Reviews

3.7
Updated: Dec 31, 2025
Complaints 6603
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OYO Rooms reviews & complaints page 70

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A
Anshul1222
Jul 1, 2022
Resolved
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Address: P-36/13 TYPE 3 RAKSHA

I would like to inform you that i booked oyo room on 18 June 2022 Booking Id QLUO3185 But Hotel is totally locked from outside i try so many call to hotel staff and oyo team but nobody answer my call also informed you that i already informed hotel staff that i will arrive at 2:30 am on 19 june 2022 still face that kind problem so kindly refund my full amount asap
Aug 2, 2022
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jul 01, 2022
OYO Rooms Customer Care's response
Hi Anshul, thank you for sharing the relevant details with us. We have raised your concern with the right team. We would request you to kindly allow us some time to get back to you.~Dia
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    A
    amit gahlotttt
    Jul 1, 2022
    Resolved
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    Resolved

    I Akshay booked a room on 2 June from OYO app. When I reached there they denied to give me a room on that price and said contact to OYO .. from that day to till now I am not able to get in contact with customer care I tried many times and mail them for which I never get a single reply ..
    pls help me out for my refund . They completely harassing me from last one month
    Aug 1, 2022
    Complaint marked as Resolved 
    OYO Rooms customer support has been notified about the posted complaint.
    Jul 01, 2022
    Updated by amit gahlotttt
    [protected] I try to call them from last one month . But they didn’t pick
    Verified Support
    Jul 01, 2022
    OYO Rooms Customer Care's response
    Hi, we always strive to go above and beyond for our customers and deliver delight with the best possible experience. We request you to kindly allow us some time to get it checked.

    Team OYO
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      M
      from Delhi, Delhi
      Jul 1, 2022
      Resolved
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      Resolved

      Hi team,
      I tried to check in OYO Townhouse 573 BROSTAY Patel Nagar
      NU8L5610, but they denied and said can't give that room in that same amount that asked for more money, still you are not processing full payment yet that was 511, i called customer care they said full refund will be there but in app it's showing partial not the full payment and because i was denied from first hotel, customer care suggested me another hotel in 793, i said what if they again deny he said it's our property so it can't be denied, you can call us, from first hotel to second hotel distance was about 2km i went to 2nd and as i suspected, hey said "hamara 1200 ka hota hai, oyo wala to kuchh bhi bhej deta h" what? I was again denied on that rate that was booked on the calll with the help of your customer care. Now again its showing partial payment or no amount too refund.
      Booking id -VY9D5613
      In this whole process your customer care diverted my call to service team for 3 team 15 min each, mute and thn call droped.
      So i request you to refund my whole amount ASAP, for both two bookings plus compensation for all this hassle.
      Because after all this oyo was unable to get me the hotel, and took my payment, in advance but no room to stay, my whole day was ruined because of you guys.
      NU8L5610
      VY9D5613
      Aug 1, 2022
      Complaint marked as Resolved 
      OYO Rooms customer support has been notified about the posted complaint.
      Verified Support
      Jul 01, 2022
      OYO Rooms Customer Care's response
      Hi, this is certainly not the experience we want you to have with us. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO
      Verified Support
      Jul 01, 2022
      OYO Rooms Customer Care's response
      As checked, our team has connected with you for your assistance and addressed your issue. Please do write us back for any further assistance. ~Team OYO
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        A
        Anjit6294
        Jul 1, 2022
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        Regarding my booking id ZROR4580, I have cancelled the booking the very next minute I made it on 18th June 2022. I am supposed to get a refund of INR 2598. I have tried to connect with their service desk executive via calls (more than 100+ times) and emails (more than 15 times) but no response. Really tired of their service They don't care about the customer. I haven't got my refund. One of their booking desk executive Aditi informed me that they have refunded me
        as OYO-MONEY Wallet. How absurd is this. I have made the payment via UPI. In refund ticket it's mentioned that they have approved refund to original source of payment i.e. UPI but didn't get ny refund. They neither take phone nor reply on emails.
        OYO Rooms customer support has been notified about the posted complaint.
        Jul 01, 2022
        Updated by Anjit6294
        I'm attaching the refund ticket for reference. It's been mentioned there that amount has been refunded to original source but didn't get my money neither their is any UTR number.
        Jul 01, 2022
        Updated by Anjit6294
        PFA Snap of refund ticket.

        Also they create a ticket for "Status of refund" and marked them resolved don't know why. They haven't given the refund neither any UTR number. I need my refund at the earliest.

        Verified Support
        Jul 01, 2022
        OYO Rooms Customer Care's response
        Hi, we would like to inform you that refund has been done from our end and that to back to your payment source. Also, the BRN[protected]. Please check with your bank once for further assistance.~Dia
        Jul 01, 2022
        Updated by Anjit6294
        I have contacted my bank today only, updated my Passbook as well. Money hasn't been received in the account. If needed I could mail you the account summary/ passbook as well. From 18th June 2022 itself refund ticket is showing that amount has been refunded but I haven't received the money yet.
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          R
          Rajnikant Modgekar
          Jul 1, 2022
          Resolved
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          Resolved

          I had stayed in a hotel booked on Oyo app on 17/06/2022 on booking Id T7729360. I asked the hotel counter for my bill after payment. They told that I will receive after online. But till date not received on my email. I checked with customer service but they disconnect after hearing the complaint. This is the worst experience from Oyo I have ever faced. Simple bill payment receipt cannot be available on app or email. What is the purpose of online booking. If I am not receiving my receipt I am raising this issue in consumer court. Call on [protected]
          Aug 8, 2022
          Complaint marked as Resolved 
          OYO Rooms customer support has been notified about the posted complaint.
          Verified Support
          Jul 01, 2022
          OYO Rooms Customer Care's response
          Hi Rajnikant, thank you for sharing the relevant details with us. We have raised your concern with the right team. We would request you to kindly allow us some time to get back to you.~Team Oyo
          Verified Support
          Jul 07, 2022
          OYO Rooms Customer Care's response
          As checked, our team has sent you an email on the registered email address. We would request you to check the same. For any further assistance, please feel free to write to us. ~Team OYO
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            V
            Vinod_Kumar920
            Jun 30, 2022
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            Address: OYO 90277 Delight Residency ,, AD 200, AD Block, 1st avenue, Saltlake, Kolkata, Kolkata
            Website: www.oyorooms.com/183705

            I booked an Hotel using oyo rooms mobile app The hotel name was OYO 90277 Delight Residency, Kolkata and paid the money online i.e prepaid. But when I reached the hotel. The hotel says it is not accepting OYO bookings
            OYO Rooms customer support has been notified about the posted complaint.
            Hi Vinod,

            We truly empathize with the concern raised by you, please provide us with your booking ID/ contact details to help us navigate through a complete investigation further.

            Thanks
            TEAM OYO
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              V
              vmsivak
              Jun 30, 2022
              Resolved
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              Resolved

              Website: Oyo rooms

              I have booked a room using Oyo app and I made a payment using upi and then I called the hotel to make confirmation of my booking and then he asked me the price which is shown in Oyo app and I said it then amount then he said that amount is very less so he wouldn't accept it and said us to cancel the room then I cancelled room in Oyo app .when I check my refund status it is shown that the amount is successfully transferred to my upi id but when I check the payment it is not reflected to my account
              Jul 1, 2022
              Complaint marked as Resolved 
              Thank you received my amount
              OYO Rooms customer support has been notified about the posted complaint.
              Verified Support
              Jul 01, 2022
              OYO Rooms Customer Care's response
              Hi, as checked, we have processed your request for a refund from our end. It takes 7-14 working days for it to reflect in your account. In case of any queries please feel free to reach out to us.

              Team OYO
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                M
                Maheshpandhikunta
                from Chittoor, Andhra Pradesh
                Jun 30, 2022
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                Booked a hotel in oyo 1 month back, during check in time the denied by giving reason like under maintenance, I was stuck for whole to find hotel and entire day got spoiled.

                My expenses got increased and family also faced lot of challenge in travel.

                I booked same 4 room for around 14k, and trip plan got spoiled due to last minute surprises.

                For oyo it's prepaid payment, connected with area head, even he is not able to help us in the situation.

                I am expecting complete travell and hotel compensation from oyo. I can share all the bills.

                Registered mobile no +[protected]

                Nearly 20k loss because oyo room cancelation, and family also struggled
                OYO Rooms customer support has been notified about the posted complaint.
                Hi Mahesh, we truly empathize with the concern raised by you, please provide us with your booking ID/ contact details to help us navigate through a complete investigation further.~Team Oyo
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                  C
                  chakri238
                  Jun 30, 2022
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                  I canceled my oyo booking but my received my money
                  OYO Rooms customer support has been notified about the posted complaint.
                  Hi, we acknowledge your concern. Please share your booking ID or contact details with us so that our concern team can connect with you at the earliest.

                  Thanks
                  TEAM OYO
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                    J
                    Jaya kishore 45
                    from Chennai, Tamil Nadu
                    Jun 30, 2022
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                    I booked a room for 5 nights in oyo townhouse in t nagar chennai with partial payment od rs. 1701. The booking ID was WI3X4811. But due to sudden change of plans, i cancelled the booking, and it was shown in app that my refund was processed and successfully completed. But i haven't recieved my amount in my bank account. Please help me out with this. This is very urgent. I need it to book another room in oyo for the different date.
                    OYO Rooms customer support has been notified about the posted complaint.
                    I have added a screenshot for the reference. Please help me out as soon as possible
                    I have added a screenshot, please refer it and complete my refund process as soon as possible
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                      R
                      Regal0001
                      from Gondia, Maharashtra
                      Jun 30, 2022
                      Resolved
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                      Resolved

                      On june 11, i was told that refund has been initiated for the extra amount of money that was charged to me by hotel owner, and the mail said i will get my refund within 7-14 days, as of today, it's been 19 days, i followed up with the oyo help mail about the situation but, all they told me was, it will be credited soon . i practically have to beg for my own money. here's the mail from oyo from june 11
                      Aug 6, 2022
                      Complaint marked as Resolved 
                      OYO Rooms customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 30, 2022
                      OYO Rooms Customer Care's response
                      Hi, as checked, we have processed your request for a refund from our end. We apologize for the delay due to some technical issue. It takes 7-14 working days for it to reflect in your account. In case of any queries please feel free to reach out to us.

                      Team OYO
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                        S
                        Sushil sangra
                        from jammu, Jammu and Kashmir
                        Jun 30, 2022
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                        Name: Sushil
                        Booking id:AYGZ2742
                        Booking Mobile no. [protected]

                        I had booked the room and then canceled but the money was not refunded.
                        I have repeatedly called customer care but no one is responding to my problem
                        A customer care asked for 151 rupees then the money will be refunded
                        I have a no option now that's why I am complaining now
                        OYO Rooms customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 30, 2022
                        OYO Rooms Customer Care's response
                        Hi Sushil, thank you for sharing the details. We have raised your concern with the right team, and they are looking into the matter. We would request you to kindly allow us some time to get back to you.~Team OYO
                        Verified Support
                        Jun 30, 2022
                        OYO Rooms Customer Care's response
                        Hi, as checked our team has communicated the needful over email. Request you to go through the same. For any further assistance feel free to write to us. ~Team OYO
                        Jul 01, 2022
                        Updated by Sushil sangra
                        my money is not refunded yet
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                          B
                          bhushank59109
                          Jun 30, 2022
                          Resolved
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                          Resolved

                          This the the Oyo service. Oyo is working only for new reservation. They don't want to solve the customer's problems. I have complained twice, called to Oyo hundreds of times but there is no any response from Oyo. This is how Oyo provides services to customers. Amount 1045, they fraudsters want to grab without giving service.
                          Jul 7, 2022
                          Complaint marked as Resolved 
                          OYO Rooms customer support has been notified about the posted complaint.
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                            A
                            Aravinthan A
                            Jun 30, 2022
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                            I have been calling Oyo for atleast 50 times . Everytime I have been put on hold and disconnected. Oyo is fraud company.
                            Bookid : ODCM1659
                            OYO Rooms customer support has been notified about the posted complaint.
                            Dear Guest,

                            We understand your concern regarding the refund. This is not an experience we want our guests to have with us. Rest assured, we'll get this checked and connect with you soon with an update.

                            Regards,
                            Team OYO
                            Hi, we worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know of any other assistance.

                            Team OYO
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                              P
                              Prakhar2110
                              from Jabalpur, Madhya Pradesh
                              Jun 30, 2022
                              Resolved
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                              Resolved

                              Hi booked hotel from 29th June to 30th June 2022 with Oyo, when I reached hotel they denied entry, OYO shifted me to another Oyo, They also denied entry due to tariff issues (which is already paid to Oyo in advance)

                              I wasted my 2 hours on road between 12 pm to 2 pm - Is this justified ??

                              Oyo is keeping me on hold for 30 minutes and finally cancelled my booking.

                              Now I have to take room on urgent basis as I was standing on road, hotel charged approximately 3 times of what I paid to Oyo and in that they not even included breakfast

                              Where is OYO NOW, when there customers are struggling for their rights!

                              Booking id - OITR2539
                              Aug 4, 2022
                              Complaint marked as Resolved 
                              OYO Rooms customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 30, 2022
                              OYO Rooms Customer Care's response
                              Hi, we always strive to go above and beyond for our customers and deliver delight with the best possible experience. We request you to kindly allow us some time to get it checked.

                              Team OYO
                              Verified Support
                              Jun 30, 2022
                              OYO Rooms Customer Care's response
                              Hi, We worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know of any other assistance.~Team OYO
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                                S
                                Savage927
                                Jun 30, 2022
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                                Address: 4641 i 55 Jackson ms

                                The manager won't let me check in because I booked online and the oyo booking app can't see my booking
                                I'm too tired to argue.
                                OYO Rooms customer support has been notified about the posted complaint.
                                Dear Guest,

                                We completely understand the inconvenience you had to go through. This is not an experience we want our guests to have with us. Kindly share your booking details so that we can get this checked and assist you further.

                                Regards,
                                Team OYO
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                                  A
                                  aashish nair
                                  Jun 30, 2022
                                  Resolved
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                                  Resolved

                                  I had booked a OYO Townhouse 279 and my booking had confirmed when I called the hotel for the check they simply said say they will not provide me with a room at this price they will charge more price for the room and the Oyo customer care team will not support you in this matter. So I had canceled the booking.
                                  Aug 11, 2022
                                  Complaint marked as Resolved 
                                  OYO Rooms customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 30, 2022
                                  OYO Rooms Customer Care's response
                                  Hi Aashish, we truly empathize with the concern raised by you, please provide us with your booking ID/ contact details to help us navigate through a complete investigation further.~Team OYO
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                                    Pratikshanath
                                    from Guwahati, Assam
                                    Jun 30, 2022
                                    Resolved
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                                    Resolved

                                    Address: Guwahati, Assam

                                    I'm facing a problem regarding payment for wizard membership on OYO. Whenever i tried to pay through Gpay it shows invalid payment data. I want the membership so please help me to resolve my issue asap. And i have attached the screenshot of the payment failure. Have a watch
                                    Aug 6, 2022
                                    Complaint marked as Resolved 
                                    OYO Rooms customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jun 30, 2022
                                    OYO Rooms Customer Care's response
                                    Hi Pratikshanath, we acknowledge your concern. Please share your contact details with us so that our concern team can connect with you at the earliest.~Team OYO
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                                      Vishaltripathii
                                      from Lucknow, Uttar Pradesh
                                      Jun 29, 2022
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                                      Address: Kanpur
                                      Website: www.oyorooms.com

                                      Hello Sir/ma'am
                                      My name is Vishal Tripathi, i booked Hotel through OYO (Hotel Shiv nath) and my booking ID is E7DY5285 but when I reach out there they didn't allow me to Check-in because I paid online, they were charging me extra money to Check-in and told me not to cancel the booking tomorrow we will deny from here and you will get your money back, it's 26th of June and i didn't get any response.

                                      Please resolve this problem as soon as possible.
                                      OYO Rooms customer support has been notified about the posted complaint.
                                      Hey Vishal, we regret the inconvenience caused to you. Our concerned team will look into the matter and get back to you asap. ~Team OYO
                                      Hi, we worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know of any other assistance.

                                      Team OYO
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                                        Latika12
                                        Jun 29, 2022
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                                        Website: www.oyorooms.com

                                        Check in:[protected]
                                        Check out:[protected] night stay)
                                        Oyo employees are sending bluff mails.
                                        Oyo employees are telling their system does not show that I have paid the bill even if bill attached has been sent at the day of check out. After confirmation of requested refund they are making excuses and mailing bluffs.
                                        Its been 10 days and refund is not initiated. Total amount I have paid 1500 from which 616 should be refunded to me as they were taken as contemporary charges.
                                        OYO Rooms customer support has been notified about the posted complaint.
                                        Dear Guest,

                                        We are grieved to learn about the experience you had at OYO rooms. Please share your booking details so that we can get this checked and assist you further.

                                        Regards,
                                        Team OYO
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