OYO Rooms Complaints & Reviews

Hi Team,
This is to inform you that I made a booking through Oyo App for Oyo Townhouse 749, Viman Nagar Pune and paid the amount as well.
However on reaching there, the app suddenly started showing amount paid partially and need to pay more. The staff of hotel "The upper room" also misbehaved. Later I cancelled the booking and they didnot pay me any refund.

OYO Rooms customer support has been notified about the posted complaint.

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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Jul 12, 2022

Verified Support

Hi, this is certainly not the experience we want you to have with us. Please share your booking Id or contact details so that we can transit your experience with us. ~Team OYO

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Website: oyo.com

Booking ID: QEA26077
I had made a booking of Rs. 1660 out of which Rs. 1329 was deducted from my bank account using UPI transfer and rest Rs. 331 from Oyo money, for July 3- July 5. Oyo sent a message that the booking has to be shifted to another Oyo hotel because of some unavoidable circumstances. So i shifted it to another Oyo, the money from first booking was only used. Later, i had to cancel this booking. The app shows that the refund (1329 rs via UPI) has been successfully transferred and will be reflected within 7-14 days but nothing of that sort has happened. However, the Oyo money Rs. 331 has been refunded. The customer care of Oyo doesn't seem to have options for queries of older bookings and refunds. I called my bank and they need a transfer ID to track any transaction refunded. There's no other helpline in Oyo too. I really need the money back.

Aug 26, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2022

OYO Rooms Customer Care's response Hi Anju,

We are grieved to learn about the experience you had at OYO rooms. Please be assured that the raised concern will be resolved at the earliest.

Thanks
TEAM OYO

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We had booked a room in Oyo Townhouse Hadapsar for 1 night with booking ID - RQLD9750. We were denied check-in once we reached the hotel stating that the amount we paid is not matching with the hotel base price. They asked to pay Rs. 500 as an additional cost to check in. We contacted customer care and there was no proper response from their end.
After some time they initiated a refund and levied cancellation charges. We were literally standing on the roads without a room. I tried to call and resolve this issue, but I could not reach customer service at all. There is no email address as well to contact Oyo rooms. This is such a disgusting experience for us, and I never intend to use OYO again. I need an immediate resolution for this and I need the entire amount to be refunded without any cancellation charges.

Aug 15, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2022

OYO Rooms Customer Care's response Hi, we always strive to go above and beyond for our customers and deliver delight with the best possible experience. We request you to kindly allow us some time to get it checked.

Team OYO

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Address: Manendragarh

Website: [email protected]

Not received Refund amnt of oyo..
My booking date is 16 july to 19 july at puri hotel name is Vitoria Royal..
My booking id is GLH95986
I m lots of call in customer care but he cant help me..

Aug 20, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2022

OYO Rooms Customer Care's response Hello Golu,

We are grieved to learn about the experience you had at OYO rooms. Please be assured that the raised concern will be resolved at the earliest.

Thanks
Team Oyo

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I had stayed in oyo Townhouse 719 at Greater Noida on an official work for 1 days, booked through oyo as per booking id: NOEA2670.

The manager initially agreed that he would arrange to provide me with an oyo tax invoice at the time of my check-out. But after i left, i got an email with payment details without any gst details. I also tried to contact oyo customer service via [protected], and they never answered my call.
br...

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I have been told to pay additional money by the representative and initiate the refund. And i have done and sent email with the invoice copy. Its been 14days and no response for emails and wantedly they are disconnecting the call. Morethan 50 times i would have called a d they are just hang up the call. This seriously the trick what the follow. I dont understand whats the escalation matrix. They dont refund the amount i know
They cheat the customers by not refunding the amount.

I will take this up to next level to escalate. This is unfair. My booking ID RU6O9923.

Caller says i did not book the room only for 24th. Funniest part is tht i stayed in the smae room by booking from OYO. When i told him. He booked one more hotel on my behalf for today. Such an unethical policies they follow. I think they have blocked my number. Let me see if i get any assistance.

Aug 18, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2022

OYO Rooms Customer Care's response Hello Raja,

We are grieved to learn about the experience you had at OYO rooms. Please be assured that the raised concern will be resolved at the earliest.

Thanks
TEAM OYO

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Booking id - C1IY2629 I made my booking through oyo application. On 1 st july 2022 for 3 days stay in pune of 3063rs. And canceled it on the same day because they increased the amount. I paid the money but now they are not refunding my amount of 3063 rs. Everday day i call oyo customer care they put me hold for hours and then say it is now processed my me and you will get fund in 2 hours or 24 hours bt everday my money is not geeting credited. I have urget need of my money please sir lookin into it and respond qulicky.

OYO Rooms customer support has been notified about the posted complaint.

Jul 13, 2022

Updated by Ayush nea They are listeing my problem and after that they disconnect my calls. Plz look into it sir..

Verified Support

Jul 14, 2022

OYO Rooms Customer Care's response Hi, we always strive to go above and beyond for our customers and deliver delight with the best possible experience. We request you to kindly allow us some time to get it checked.

Team OYO

Jul 15, 2022

Updated by Ayush nea Only half amount has been credited. I have paid 3063. But the refund that i got was off 1664. When will be my left amount credited? Booking id- C1IY2629

Jul 23, 2022

Updated by Ayush nea Any update #oyo

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Booking ID CRW63602
I was shown to pay 711/- at the oyo app, on reaching they asked to pay 1000/- extra and since there was zero refund policy, I couldn’t cancel and paid 1711/- in total.
This is customer exploitation and I will go to the ends of it with the hard copies and e-bills of the receipt until the cashback is received.

Aug 13, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2022

OYO Rooms Customer Care's response Hey Aastha, we regret the inconvenience caused to you. Our concerned team will look into the matter and get back to you asap. ~Team OYO

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I have booked room for 10 July 2022 to 12 July 2022 and paid all amount for booking, but when I m going to check in hotel management have created issue they told all rooms are sold out and u can take ur refund ur amt.

Aug 25, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2022

OYO Rooms Customer Care's response Hi, we always strive to go above and beyond for our customers and deliver delight with the best possible experience. We request you to kindly allow us some time to get it checked.

Team OYO

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Address: 111 Evans Drive

This was filled on Wednesday (06 July). Nothing has been heard from OYO.

On Friday (01 July) I informed the manager that they had skipped my room for service - again. This is happening often. See called me a liar to my face - TWICE. I told her that I would not pay for the room with NO service.

Again, on Wednesday (06 July) I had no room service. In the least, your manager owes me an apology and refund for two (2) nights ($120.00USD).

Should this not be addressed, I will have no alternative but to depart OYO which I do not wish to do.

I have been staying at this hotel for the last 17 plus years. I was the Clario, Rodeway, Rodeway under new management, and now OYO. Should I be forced to depart OYO, you will lose roughly $24000.00USD per year from me and my partner who will leave with me.

Jul 19, 2022

Complaint marked as Resolved

I complained several days ago about my room not being serviced to you and the manager. She called me a lair, twice, to my face. I should not pay for the two (2) days of NO SERVICE. On your web site, my complaint is marked as resolved - nothing has been resolved. I have heard NOTHING from OYO.

OYO Rooms customer support has been notified about the posted complaint.

Jul 27, 2022

Updated by Tborn The ball is in your court. It has now been three (3) weeks since my first complaint. My guess is that you people do NOT care about your guests! I demand an immediate answer to my complaint - either for or against me. Just ANSWER my complaint. That way I can decide to stay or say goodbye to over seventeen (17) years in the same hotel. This is NOT RESOLVED even if you keep marking it as such.

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I have done a booking in oyo rooms worth rupees 31864, which I immediately cancelled and now when I am trying to connect with customer support for refund status, they are keeping my call on hold and then no response.

Till now I have made more than 10 calls and still no response.

This is a clear fraud. They are not at all in intention to refund.

Please help

Aug 15, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2022

OYO Rooms Customer Care's response Hi Pooja,

Please provide us with your booking ID/ contact details to help us navigate through a complete investigation further.

Thanks
TEAM OYO

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Hi,
I have placed a booking for Collection O 8908 Pride Homes, Bangalore. Payment is Deducted but booking is not generated. Therefore there is no booking ID.
I have made a booking through Google pay.
I am done contacting all the customer care contact numbers/ support numbers. But got no response.

I am attaching the screenshot for your reference.
Please refund it ASAP.

Thanks and Regards
Nikhil Bhasin

Aug 13, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2022

OYO Rooms Customer Care's response Hi, this is certainly not the experience we want you to have with us. Please share your contact details so that we can transit your experience with us. ~Team OYO

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I book a room for 2 nights for Rs. 1376 and once I reached the hotel which was at 11.30 in the night I was told that I have to pay an amount of Rs.1624 or i cannot checkin...

I was asked to pay more than what I already paid...
Now where would I go in the middle of the night ???
I had no option but to pay..
I want my refund.

OYO Rooms customer support has been notified about the posted complaint.

Jul 10, 2022

Updated by amitamit93 Updating my booking confirmation after payment.

Verified Support

Jul 12, 2022

OYO Rooms Customer Care's response Hey Amit, we regret the inconvenience caused to you. We did not mean to disappoint you. Our concerned team will look into the matter and get back to you asap. ~Team OYO

Jul 30, 2022

Updated by amitamit93 They still haven't got back to me

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Website: www.oyorooms.com

I have escalated the issue regarding my booking. Oyo customer service initiated the refund of 4375/- INR and mentioned in mail that will receive the refund within 7-14 working days. It's been 1 month till now not received any refund. No response to the mail also when calling to customer care everytime they ask about the complaint then stating that transferring to refund team and after putting on hold for 20 min disconnecting the call. please help me to get my refund. Please find below details.

Ticket ID :- [protected]
Booking ID :- M0PT7367

Jul 24, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2022

OYO Rooms Customer Care's response Hi, we always strive to go above and beyond for our customers and deliver delight with the best possible experience. We request you to kindly allow us some time to get it checked.

Team OYO

Verified Support

Jul 18, 2022

OYO Rooms Customer Care's response Hi, we worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know of any other assistance.

Team OYO

Jul 22, 2022

Updated by Candy97 I'm not satisfied with the resolution because you again sent the same mail that I'll be getting my money within 7-14 working days. It's been more than month now. i request you to please process it as early as possible. I don't know what your refund & finance team is doing they require more than month to process just one refund.If i will not get my refund I need to take the last step against Oyo then i have recordings, trail mails, all agents names.

Jul 24, 2022

Updated by Candy97 Got my refund.
Thanks to consumer complaint team and Oyo team. Special thanks to Gunjan Goyal and Ashruti from guest experience team OYO. Please appreciate them they did great work Oyo should have more employees like this.

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Oyo services day by day going scam, i booked hotel 2 times one is from app and one is from customer care represtitive but she booked my hotel behalf of me and ask to pay the amount via online i done evrything and after reaching hotel, hotel ask me not to give any room because of online payment and denied for check in
Booking id is VOPB2711 & SG4M6267 I want my money refunded back asap

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2022

OYO Rooms Customer Care's response Hello Sanjay,

We are grieved to learn about the experience you had at OYO rooms. Please be assured that the raised concern will be resolved at the earliest.

Thanks
TEAM OYO

Jul 19, 2022

Updated by sanjaysanju Still not resolved my problem, this is now question mark of trust, ability,
You guys are stuck our money into your account day by day and earn interest, i am not the one customer like me there will huge, this is totaly now called cheating.. how many days it takes to solve this matter??you guys are think we common people are fool??

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I had tried to book oyo room from Oyo Mobile App and paid a amount of Rs 651/- and booking had not Confirmed I'm trying to explain Customer Care they not even responding properly to resolve my issue.
I need my amount to be refunded.

Aug 15, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2022

OYO Rooms Customer Care's response Hi Vamsi, we truly empathize with the concern raised by you, please provide us with your booking ID/ contact details to help us navigate through a complete investigation further.~Team Oyo

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Address: Bangalore

I booked all hotels rooms with help of you agent, specifically asked them to book the hotel with available rooms .

Booking id -RHM06492, RHV95462, OP602529,

Been talking to agent for 6 hours, No proper Resolution by oyo rooms,

Just taking money from customer saying pay online pay online and after paying, property doesn't have room .

This is so much mental pressure to customer .

Aug 25, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Jul 10, 2022

Updated by Harsh4mail More booking id - V0B18761, AAT45662.

You should take action on hotel as well as executive as i told them before booking to confirm with hotel before booking and they lied because when i called property they said we didn't received any call .

Verified Support

Jul 11, 2022

OYO Rooms Customer Care's response Hi, we worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know of any other assistance.

Team OYO

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Address: Hotel Midtown inn trimbakeshwar, Nashik

On 3rd July i booked a hotel from OYO app and when I reached hotel for check-in they denied for check-in and said couple restrictions issue. They said we can't give you room and after that they said u can cancel your booking as I we are not providing u check-in. So I cancelled the booking with the help of customer care and OYO customer said me whole booking amount refunded on my bank account within 7-14 days. That's really bad Thing that happened to me in my overall OYO experience as I'm loyal customer of Your company. I need my refund and i called 20 times on your helpline no. And they can't resolve my problem . So I need my money back and plz help me regarding this.
my booking I'd - UMLI1408
my mail - [protected]@gmail.com

Aug 29, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2022

OYO Rooms Customer Care's response Hi, it’s never our intention to cause any disruption to our customers and regret the inconvenience caused. Please be assured that we have escalated the issue.~Team Oyo

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Address: Chakkungal house, house No.1161C, kochi Kerala

It's very worst service I have ever seen Oyo rooms booked (paid ) confirm before 4-5 days
Checking day it's prize increase to 2000 more also asking there tip seperate in counter when check in

I need to refund the booking amount
Booking Ref.RFHJ5659/Prize increase after booking confirmed
Waiting for your reply and respond

Iqbal C M
[protected]

Aug 19, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2022

OYO Rooms Customer Care's response Hi, we always strive to go above and beyond for our customers and deliver delight with the best possible experience. We request you to kindly allow us some time to get it checked.

Team OYO

Verified Support

Jul 16, 2022

OYO Rooms Customer Care's response We tried to contact you over a call but could not connect. Please share any alternate number or a feasible time to contact you. ~Team OYO

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Address: Kolkata

I have booked a hotel via oyo room and make paymt at same instant bt when reaching hotel they refuse to allow us and while making call to oyo they totally ignore and don't help us to listen abt refund amt...keep call on hold for 20min without responding. Alot of call msges mails for this bt they don't listen or give reasonable response.

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2022

OYO Rooms Customer Care's response Hi Manisha, we acknowledge your concern. Please share your booking ID or contact details with us so that our concern team can connect with you at the earliest.~Team Oyo

Jul 15, 2022

Updated by Manishasinghshshsh I got my room cancel booking Amt of Rs 824 just within 48hrs of posting complain here. Thank u so much consumer complaints...thanks alot...it really works and very fastly . This is the best platform for post ur complains . Thanks alot.😊

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M

Manishasinghshshsh

from Kolkata, West Bengal

Jul 10, 2022

On 7th July at 9pm I booked a hotel in banglore via oyo rooms and paid total amt as after 20%discount at same time to oyo gpay account and they confirm my booking.but next day on 8th July I reached that booked hotel bt they denied because of some electricity issue then they shift us to nearby hotel bt when we talk to them they say no vacant room now.so then I call oyo service they recommend us to book a new hotel and cancel last hotel booking u get refund within 24hrs and ensure us that no prblm with next hotel so I booked that hotel and stay there.but after 2day now they didn't refund my paid amt.
My booking ID was EB6P9384
Hotel Victoria comfort banglore
Amt paid: Rs 824
Pls refund that amt and don't ignore our call of refunding. Totally irresponsible employees you have.

OYO Rooms Complaints & Reviews

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OYO Rooms reviews & complaints page 66

Over Charged

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Refund not received as claimed by the company

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Oyo Townhouse denied check-in

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Refund Amount

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Not giving GST Invoice

Additional amount taken and not refudding.

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They are not giving refund

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Charged Extra.

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Check in issue in booked room

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Room not serviced / manager called me a liar twice to my face

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I am complaining about the refund not processed by oyo rooms

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Payment Deducted but Booking Not Created

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NTOX0857 : Charged more than double or denied check in

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Refund delay

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The hotel reject the check in but oyo not refund the online payment through app

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Money deducted from Card but Booking not taken place

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Made booking in many hotels and all are denying

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Check-in Denied and Didn't refund money

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After booking confirmed increase charges and also asking money in hotel

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Didn't refund amt of canceled hotel bookings

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