OYO Rooms Complaints & Reviews

We had booked a room in Oyo Townhouse Hadapsar for 1 night with booking ID - RQLD9750. We were denied check-in once we reached the hotel stating that the amount we paid is not matching with the hotel base price. They asked to pay Rs. 500 as an additional cost to check in. We contacted customer care and there was no proper response from their end.
After some time they initiated a refund and levied cancellation charges. We were literally standing on the roads without a room. I tried to call and resolve this issue, but I could not reach customer service at all. There is no email address as well to contact Oyo rooms. This is such a disgusting experience for us, and I never intend to use OYO again. I need an immediate resolution for this and I need the entire amount to be refunded without any cancellation charges.

Not received Refund amnt of oyo..
My booking date is 16 july to 19 july at puri hotel name is Vitoria Royal..
My booking id is GLH95986
I m lots of call in customer care but he cant help me..

I had stayed in oyo Townhouse 719 at Greater Noida on an official work for 1 days, booked through oyo as per booking id: NOEA2670.

The manager initially agreed that he would arrange to provide me with an oyo tax invoice at the time of my check-out. But after i left, i got an email with payment details without any gst details. I also tried to contact oyo customer service via [protected], and they never answered my call.
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I have been told to pay additional money by the representative and initiate the refund. And i have done and sent email with the invoice copy. Its been 14days and no response for emails and wantedly they are disconnecting the call. Morethan 50 times i would have called a d they are just hang up the call. This seriously the trick what the follow. I dont understand whats the escalation matrix. They dont refund the amount i know
They cheat the customers by not refunding the amount.

I will take this up to next level to escalate. This is unfair. My booking ID RU6O9923.

Caller says i did not book the room only for 24th. Funniest part is tht i stayed in the smae room by booking from OYO. When i told him. He booked one more hotel on my behalf for today. Such an unethical policies they follow. I think they have blocked my number. Let me see if i get any assistance.

Booking id - C1IY2629 I made my booking through oyo application. On 1 st july 2022 for 3 days stay in pune of 3063rs. And canceled it on the same day because they increased the amount. I paid the money but now they are not refunding my amount of 3063 rs. Everday day i call oyo customer care they put me hold for hours and then say it is now processed my me and you will get fund in 2 hours or 24 hours bt everday my money is not geeting credited. I have urget need of my money please sir lookin into it and respond qulicky.

Booking ID CRW63602
I was shown to pay 711/- at the oyo app, on reaching they asked to pay 1000/- extra and since there was zero refund policy, I couldn’t cancel and paid 1711/- in total.
This is customer exploitation and I will go to the ends of it with the hard copies and e-bills of the receipt until the cashback is received.

I have booked room for 10 July 2022 to 12 July 2022 and paid all amount for booking, but when I m going to check in hotel management have created issue they told all rooms are sold out and u can take ur refund ur amt.

This was filled on Wednesday (06 July). Nothing has been heard from OYO.

On Friday (01 July) I informed the manager that they had skipped my room for service - again. This is happening often. See called me a liar to my face - TWICE. I told her that I would not pay for the room with NO service.

Again, on Wednesday (06 July) I had no room service. In the least, your manager owes me an apology and refund for two (2) nights ($120.00USD).

Should this not be addressed, I will have no alternative but to depart OYO which I do not wish to do.

I have been staying at this hotel for the last 17 plus years. I was the Clario, Rodeway, Rodeway under new management, and now OYO. Should I be forced to depart OYO, you will lose roughly $24000.00USD per year from me and my partner who will leave with me.

I have done a booking in oyo rooms worth rupees 31864, which I immediately cancelled and now when I am trying to connect with customer support for refund status, they are keeping my call on hold and then no response.

Till now I have made more than 10 calls and still no response.

This is a clear fraud. They are not at all in intention to refund.

Please help

Hi,
I have placed a booking for Collection O 8908 Pride Homes, Bangalore. Payment is Deducted but booking is not generated. Therefore there is no booking ID.
I have made a booking through Google pay.
I am done contacting all the customer care contact numbers/ support numbers. But got no response.

I am attaching the screenshot for your reference.
Please refund it ASAP.

Thanks and Regards
Nikhil Bhasin

I book a room for 2 nights for Rs. 1376 and once I reached the hotel which was at 11.30 in the night I was told that I have to pay an amount of Rs.1624 or i cannot checkin...

I was asked to pay more than what I already paid...
Now where would I go in the middle of the night ???
I had no option but to pay..
I want my refund.

I have escalated the issue regarding my booking. Oyo customer service initiated the refund of 4375/- INR and mentioned in mail that will receive the refund within 7-14 working days. It's been 1 month till now not received any refund. No response to the mail also when calling to customer care everytime they ask about the complaint then stating that transferring to refund team and after putting on hold for 20 min disconnecting the call. please help me to get my refund. Please find below details.

Ticket ID :- [protected]
Booking ID :- M0PT7367

Oyo services day by day going scam, i booked hotel 2 times one is from app and one is from customer care represtitive but she booked my hotel behalf of me and ask to pay the amount via online i done evrything and after reaching hotel, hotel ask me not to give any room because of online payment and denied for check in
Booking id is VOPB2711 & SG4M6267 I want my money refunded back asap

I had tried to book oyo room from Oyo Mobile App and paid a amount of Rs 651/- and booking had not Confirmed I'm trying to explain Customer Care they not even responding properly to resolve my issue.
I need my amount to be refunded.

I booked all hotels rooms with help of you agent, specifically asked them to book the hotel with available rooms .

Booking id -RHM06492, RHV95462, OP602529,

Been talking to agent for 6 hours, No proper Resolution by oyo rooms,

Just taking money from customer saying pay online pay online and after paying, property doesn't have room .

This is so much mental pressure to customer .

On 3rd July i booked a hotel from OYO app and when I reached hotel for check-in they denied for check-in and said couple restrictions issue. They said we can't give you room and after that they said u can cancel your booking as I we are not providing u check-in. So I cancelled the booking with the help of customer care and OYO customer said me whole booking amount refunded on my bank account within 7-14 days. That's really bad Thing that happened to me in my overall OYO experience as I'm loyal customer of Your company. I need my refund and i called 20 times on your helpline no. And they can't resolve my problem . So I need my money back and plz help me regarding this.
my booking I'd - UMLI1408
my mail - [protected]@gmail.com

It's very worst service I have ever seen Oyo rooms booked (paid ) confirm before 4-5 days
Checking day it's prize increase to 2000 more also asking there tip seperate in counter when check in

I need to refund the booking amount
Booking Ref.RFHJ5659/Prize increase after booking confirmed
Waiting for your reply and respond

Iqbal C M
[protected]

I have booked a hotel via oyo room and make paymt at same instant bt when reaching hotel they refuse to allow us and while making call to oyo they totally ignore and don't help us to listen abt refund amt...keep call on hold for 20min without responding. Alot of call msges mails for this bt they don't listen or give reasonable response.

Yesterday I have booked an room from Oyo app. Then I have called to customer care for the details of early check-in, he said that firstly you have to pay an advance payment then we can arrange for early check-in. I have paid rs 788 with the provided link and then I have called to hotel owner (as guided by Oyo executive) that he will not consider that booking bcz the minimum hotel room charges is rs 1200.
Then i again called with customer care number, then he hold my call for 3 min and he talk with the hotel owners. After 5 min after call retrieved, he said that you have to pay extra charges to the hotel at the time of checkin. I agreed for that bcz they completely trapped by paid amount... Then i talked to the owner for the confirmation, then he said that the amount which has been paid will not be considered bcz Oyo is a fraud company, they have not released owner's previous payment of approx 2 lacs rupees .
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Then hotel owner suggested to raised a request for refund on the app. I have called on the number top-uped for cancellation process, but the Oyo executive has refused to initiate the refund. And my money got trapped by Oyo company.

Booking details are mentioned below
*OYO*. Your booking for OYO 7217 Hotel Asko International is confirmed.

*Booking Id*: ZF690644
*Check-in Date & Time*: 12 Jul, 12:00 PM onwards
*Checkout Date & Time*: 13 Jul till 11:00 AM
*No. of Rooms*: 1 Classic Room
*Number of Guests*: 2 guests
*Address*: 12, Saraswati Marg, Block 12A, WEA, Karol Bagh, Delhi
*Reception Contact*: [protected]

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Request you to plz help in this regards

I had booked a room at OYO townhouse 76100 hotel diamond in Vasundhara Ghaziabad. The price on the app while booking was 762 but the hotel on arrival said they won’t let me check in at anything less than 1300. This is extremely unprofessional of oyo. Had raised complaint about the same but their is no proper customer support from oyo. This is extremely unprofessional and unethical.