OYO Rooms Complaints & Reviews

I booked a hotel in oyo and paid full amount on 22nd June. I booked for the dates 25th to 28th June. After paying the full amount I got msg the next that due to unavoidable circumstances your oyo room has to change please select new hotel.what is this without any proper reason or contacting me how can they shift room then what's the point in select the hotel by looking area and hotel amenities.i booked hotel oyo townhouse ameerpet 1033.now oyo has sent that msg I am not sure where to go there or not this so ridiculous that they are doing this

My amount deducted, but refunded yet..i paid amount via ICICI bank.
Bank people told clearly amount is paid to Oyo so service disk raised ti ket and told they will resolve.its been 2 weeks not refunded yet.. i want my 750 rupees refund soon.

I've booked a hotel at oyo for june 22, 2022 and june 23, 2022 two days prior. At the day of check-in i was informed that my booking was changed to another hotel(without my consent and permission). I can't do anything about that also i was in hurry so, i went for the hotel which I've shifted by oyo. There they denied my check-in saying to cancel and directly book a room. Then I've contacted customer support and spoke to the person for nearly an hour and gave me a choice of 3 low standard hotel for the price I've paid and i chose one property and went there to check-in, there they demanded extra 200rs as i was in hurry for an appointment i did paid 200 extra other than the payment I've done while booking a higher standard hotel.
My choice of booking: oyo silverkey 77698 kings court near rela balaji hospital
The hotel they shifted me to without my concern: oyo flagship 1246 raaj residency
Hotel finally i got and asked 200rs extra for checking in: oyo 78431 flagship belle vagues - chrompet.

All these hotels has minimum distance of 1km between them, i had to walk to each hotel to get diverted. Pathetic service.

On 21/6/2022 i made a booking through https://www.oyorooms.com/ for 2 adults ( 23/6/2022 to 26/6/2022 ) for Collection O 84531 Auro Castle Residency at Rs 3009 . I received the message from oyo about the confirmation of my hotel. BOOKING ID - AOLQ3229

Then later on 22/6/2022 i called the hotel to tell them my check-in time. The hotel manager responded by saying that their hotel is not available for a price range of 3009 and demanded a total of 5400 and asked me to cancel my booking .

I called Oyo customer service, they just gave me two choices that was either to cancel my booking and ask for a refund or to book a very low rated hotel for the same price, i tried to explain my situation that i cannot cancel the booking and can't afford to pay more, since the mistake was from their end, they should take care of it . They said either cancel and get the refund or pay the extra amount .

I got very frustrated and asked them to cancel my booking and asked for a refund . They promised that i would receive my refund in 10 hours, but it has been more than 20 hours and i don't have any money left to book another hotel .

ON THE APPLICATION IT IS SHOWING THAT MY REFUND HAS BEEN SUCCESSFULLY TRANSFERRED, I HAVE NOT RECEIVED THE REFUND!

Please help me to get my refund as soon as possible

my phone number - [protected]

My booking for oyo 11601 Hotel Karishma in Pune is from 22nd June to 23rd June. The booking price is 659. But the hotel manager and the owner forcibly took extra Rs.1000 from me. My hotel booking ID is VQMO4996 and Also the UPI transaction ID of the Rs.1000 they took from me is[protected]

I have booked oyo hotel room via app and paid for it yesterday night, and today at the time of check-in the hotel staff denied for the room by excusing maintanence work is going on, and said to cancel the booking at 11.18 Am 22.06.2022, Hotel SJ Pride, Kalinga Vihar, Bhubaneswar, Odisha.
Oyo didn't refunded full amount because it doesn't goes with their cancellation policy.

Please refund my 601/- Full money

Booking id - v8bh5345
booking cancel after 19 days . Refund not revive.
Booking date 3.6.2022
contrect no-[protected]
refand clim 3.6.2022

Hi,

I am Ayush Jain and I have booked Oyo Room from OYO App on 1 June 2022. My booking Id is Z5EQ0369. I was charged an extra amount for availing of the room and I paid the same in case of emergency. I contacted the support team and they assured me that I will be getting the refund for the amount of Rs 730 within 7-14 working days from 2 June. I shared all the proofs of the payment with them and my bank details for receiving the refund. It is now 20 days and I haven't received the refund yet.

The tickets which have been raised by my side are [protected], [protected], and [protected], They haven't been resolved and I haven't received the refund but still, they have been closed by your teams.

I am attaching the bills and my bank details in this email for your reference.
Bank Details
1. Beneficiary Name - AYUSH JAIN
2. Account Number - [protected]
3. Name of the Bank - Axis Bank
4. IFSC Code of the Branch - UTIB0000626

I request you to please look into this matter as soon as possible. It is not the right way to disturb the customers regularly. OYO assures great customer service but I am unable to contact any service team through customer care. Even after so much time the refund is not yet processed. It is totally unethical.

I want you to process my refund as soon as possible otherwise I won't have any option other than raising the same in Indias Consumer Complaint Forum.

Thank you
Ayush Jain
Mo: [protected]

I booked Oyo last week KZHM3192 and went to the hotel but i was denied checkin saying that they dont accept bookings from OYO. i payed 978 Rs online and my money is still not refunded.
i called the OYO customer care multiple times and was told that they are transferring my call to service team and the call never gets connected.

Please resolve my issue else i will raise an FIR with police for this issue of fraud

Hello sir/mam,

I want GSTIN invoice against my hotel booking in jaisalmer & jodhpur. I tried calling you for 3 times. But there is no proper response from your side. I am mentioning my booking id and GSTIN details below. Please share GSTIN invoice as early as possible. And if you cant provide me GSTIN invoice then refund my amount.

Jaisalmer booking order id- OY6H2036
Jodhpur booking order id- XFXU6003

My GSTIN details are as follows-

Legal Entity Name: poshakh
GST Number: 27AAXFP3641H1ZR
GST Address: JALGAON
GST Contact Number: [protected]
GST Email: ankit.[protected]@gmail.com

Thanks & Regards.!!

I made a booking through the OYO App for 6th June 2022 under the booking ID YJBT4346 in the hotel OYO TOWNHOUSE 143 HOTEL ROYAL GARDEN. The information mentioned in the policies of the hotel was just to misguide the customers. It was mentioned there that the customer can check in with any local id card but still we were not allowed to check in by the hotel manager. Then I called the customer care and made a complaint regarding the same and in the end they admit that it was their fault and initiated me the full refund of 1706 INR. I received the same regarding the full refund on the same day where it was mentioned that it would be refunded in the next 7-14 days. Also when I checked the app, I noticed that they have initiated a refund of 43 INR. They basically are running scams by providing wrong information in the hotel policies and not allowing the customers to check in. This is the last thing that I could have done.

I booked (AEEC6518) the hotel through reservation team of oyo and paid the entire amount through oyo app. Next day when I arrived at the hotel, the hotel guy asked me to pay Rs.8000/- more. I immediately called oyo and they spoke to the hotel guy but the hotel guy still refused to allow us without paying the extra amount. So oyo tried to offer us an alternative hotel but as there are no vacancies they told us that they will cancel the booking and refund us the entire amount. But its been 21 days and I still didn't get my refund of Rs.8042/-.

I like to get my refund back as soon as possible.

I went to the hotel and the hotel manager said there is no such booking and they denied my check in. There was no cashback provided by the oyo and I lost my money paid online. The app asked the option to cancel my booking. So I do so and it seems like they looted my money and no refund.
Booking I'd:: HKRY1594

Booking id ULL04053
Booked the room at park palace mumbai for 1408rs. But the hotel manager asked me 600rs extra if i wanted to stay.
Hence i cancelled the booking after speaking with the oyo agent.
Refund initiated by the agent and the app says its successfully refunded but i have not received at my end.

Booking id ULL04053
Refund initiated and the app says its successfully refunded but i have not received at my end

Booking id-N73W3789. I made a payment through Paytm UPI of Rs.1016/- dt. 17-06-22 but due to some issue booking was not confirmed and canceled.
I call their customer care about the issue they assured me that refund will be credited to my account within 48 hrs, but the refund is not yet credited to my bank account. Their customer care team forwarded my call to the service department but no conversation is happened putting my call on call for a half-hour no response from their side please resolve this asap.

Dear sir
My last booking is in hotel rockstar at kolkata. My booking is confarmed by oyo executive and my payment done by UPI . I sumbit screenshot of my payment done in oyo system after book i reach at hote. Hotel staff tall me all rooms are book right now i don't geving room now after i call to oyo but not respond.

Hi Team,
Dated June 20, 2022 I have cancelled an oyo booking as the Property Manager denied the checkin at around 8:53-8:57 am. I was in call with the oyo executive and asked to cancel the booking citing the same reason. I have paid 2242+99=2341 INR to Oyo, however the refund initiated was for 1554 INR. I called them multiple times, but the number gets disconnected, or the agent tries to transfer the call, or the agent disconnects the call. There is no way I could get help via app as there is no such feature. Property Manager denied check in as he is not taking any requests from Oyo, and he requested Oyo to remove his property from the Oyo site, to which Oyo denied.

Hence, I request team to help me in getting my full refund of 2341 INR.

20th June 2022

Capital O 38857 Apple Pie
A-3, Sector 20, Noida
[protected]

Booking ID: RDF05272

The booking was made for 20th June 2022 to 21st June 2022 and the payment had already been made through the OYO App. But the hotel staff denied giving a room inspite of showing them the booking and asked to either change the booking for some other hotel or pay more to get a room. They asked us to not book through OYO in the future. The booking amount was off Rs. 915. The hotel manager said he will apply for "Not showed up" option for us to get a refund. On using the OYO chat support only refund of Rs. 177 was initiated. The customer care number was not helpful as it only tells the details of the refund status but not for any other issues.

My booking ID : H0XH6647
I booked on 17th June for 17th June only and after reaching at the hotel they denied check in and said they don't take bookings from Oyo, I talked to Oyo people for 2 hours on call and they said they're initiating refund of the 501rs i paid. I still have not got a single penny and have been trying to contact Oyo but they decline my call.
Please help me.
[protected]