OYO Rooms Complaints & Reviews

Booking id-N73W3789. I made a payment through Paytm UPI of Rs.1016/- dt. 17-06-22 but due to some issue booking was not confirmed and canceled.
I call their customer care about the issue they assured me that refund will be credited to my account within 48 hrs, but the refund is not yet credited to my bank account. Their customer care team forwarded my call to the service department but no conversation is happened putting my call on...

Dear sir
My last booking is in hotel rockstar at kolkata. My booking is confarmed by oyo executive and my payment done by UPI . I sumbit screenshot of my payment done in oyo system after book i reach at hote. Hotel staff tall me all rooms are book right now i don't geving room now after i call to oyo but not respond....

Hi Team,
Dated June 20, 2022 I have cancelled an oyo booking as the Property Manager denied the checkin at around 8:53-8:57 am. I was in call with the oyo executive and asked to cancel the booking citing the same reason. I have paid 2242+99=2341 INR to Oyo, however the refund initiated was for 1554 INR. I called them multiple times, but the number gets disconnected, or the agent tries to transfer the call, or the agent disconnects...

20th June 2022

Capital O 38857 Apple Pie
A-3, Sector 20, Noida
[protected]

Booking ID: RDF05272

The booking was made for 20th June 2022 to 21st June 2022 and the payment had already been made through the OYO App. But the hotel staff denied giving a room inspite of showing them the booking and asked to either change the booking for some other hotel or pay more to get a room. They asked...

My booking ID : H0XH6647
I booked on 17th June for 17th June only and after reaching at the hotel they denied check in and said they don't take bookings from Oyo, I talked to Oyo people for 2 hours on call and they said they're initiating refund of the 501rs i paid. I still have not got a single penny and have been trying to contact Oyo but they decline my call.
Please help me.
[protected]...

I booked a hotel through booking.com, which redirected the booking to Oyo. At the time of booking it showed amount of Rs.849 but when I checked in at hotel they told me that they do not book in less than Rs.1000 as it was against hotel rules and they made me talk to Oyo representative and they charged me extra Rs.150 stated as it will get refunded to my account within 24 hrs. It has not been refunded yet. And I cannot contact to Oyo customer...

My booking ID is ORDI1284

I Booked a room on OYO 8685 Sagar residency on 20th June 2022 and I paid the amount of 1192 rupees on OYO app through Phonepay. The hotel manager denied check-in. I called OYO customer care and cancelled the hotel. I paid1290 rupees online but didn't get any refund in my bank account after cancellation. It shows 100% cancellation charges deducted. I want a full refund of 1192 rupees as it is not my...

My ID is ORDI1284

I Booked room on OYO 8685 at Sagar residency on 20th June 2022 and I paid amount on OYO app through Phonepay. That hotel manager denied check in. I called OYO customer care and cancelled the hotel. I paid 1290 rupees online but didn't get any refund in my bank account after cancellation. It shows you will get refund of amount 129 rupees only. I want full refund of 1290 rupees as it is not my mistake because...

Sir I am continuously trying for refund of my money but your company is not responding well to my any of the questions, sir plz try to refund my money I am very hopeless that I will not get it or not .
My booking I'd is V9WZ8906...

I have booked hotel on OYO app. But unfortunately jad to cancel this booking on June 8, 2022.
Booking ID : L01C6019
The refund amount to be received is Rs5907.2/-. This amount is not yet credited to my bank account. I tried contacting bank account. They informed that there is no such transaction happened in these days. There is no response from company regarding refund. This has been a long time.
Could you help and check...

I would like to receive full refund as we had booked 5 OYO Rooms (14 Adults) (Booking ID: TENP6351 at OYO 18421 Uphill Courtyard Loc: Shimla, HP) dated 21 June (Checkin) 23 June (Checkout) if we cancel it.

When I booked from Oyo's Official site, it said that there will be 100% refund on cancellation till 14 June but when we booked and further canceled it before 14 june, the mail which I received said that you will receive 100%...

I was travelling to Nashik and wanted to book a hotel for stay with Family on 5th June 2022 . I tried numerous hotel but then no OYO alloweds early checking . So I called OYO to check the early check in option and they gave me details of this property . So i decided let me first go there and ask then I can do booking on app as booking several times and cancelling was taking lot of time. So I went to this hotel specially which as 5 kms away...

I did a booking with OYO App on 5th June and when I tried to checkin the hotel denied stating that there is electricity cutdown and hotel is not operational . I immediately called OYO customer care and they said complete refund will be received in 24-72 hours. I paid 2426 however only 300 has been received. Since then I called OYO numerous time almost like 20-30 times but the customer care centre disconnects my call or keeps it on long hold....

I have stayed in two Oyo hotels from 19 May 2022 to 23 May 2022 and 23 May 2022 to 25 May 2022 respectively. The Booking ID'S for both hotels are C9R10438 and L7334605 . I have called Oyo helpline number[protected] multiple times however no one was able to give me GST bills and all they provide is payment receipt which is of no use for me. I have also mailed [protected]@oyorooms.com and [protected]@oyosupport.com but I have not received any reply...

I had called to make a booking at GR Hospitality(OYO 14778) in Baguihati, Kolkata on 29th April and the receiver made a wrong booking. He made a booking in Hotel Royal Inn (OYO 9275) in Faridabad (Booking ID: NDSN8254) for which I was charged as well. He said that he made a mistake and the booking was cancelled and I would get the money refunded to my bank account within 2-3 working days. I checked the "Previous bookings" section in the app...

I had booked Hotel Capital O 84240 Hotel Galaxy at Thane West Mumbai, from OYO app.. Where I was shown that I will get discount on booking if I pay online money.. So I paid Rs 3904 amount after discount and my booking was confirmed in the morning at 7am and at the same time I entered the hotel at 7am and the hotel people said that they will take more amount from me.. As total amount will be Rs5000 and not Rs 3904. So I got shocked because...

I had booked hotel in Kanpur OYO Collection O 45853 SR Inn Awas Vikas from 17 June to 22 June, 2022. I paid Rs. 3470 for the booking. Before I could go to the hotel, I got to know that I had been checked out on 18th June and the booking was over. I got this information from the OYO app as well as received a mail from OYO. I tried contacting the hotel using the phone number provided, but there was no response from the hotel. After that for...

On 12th June2022 I called the oyo customer support and got the 2 triple bedrooms booked around 04:30 pm in OYO Flagship 28658 the Swarg residence, the support person confirmed the booking after I made the online payment and gave the booking id as ABEJ1681 but when I reached the hotel they denied check- in stating they don't accept online payment booking as they are not getting payment from Oyo people and rooms are booked at low cost so he...

Hi,

I am Ishan Bikash Nayak have booked a room in my nearest hotel OYO 48449 Khandai Palace with the Booking ID J3Z72854 on 18th June'22.

When i came to the Hotel for checkin the property manager directly denied for room where the booking was already been confirmed and already paid money through online...

Called 2 time to customer care and talked with Shyam and Imam where no resolution received...

I booked Oyo townhouse 893 The circle Rajapark on 18/06/2022. At 01:54 PM Booking ID: V0XT2065 and reached the location within 5 minutes. But I was unable to find the hotel at the specified location. I also tried to ask vendors around the location about the hotel but was informed that there is no such hotel present. So, I tried to contact the property owner on the number available on the application but the number was invalid. After that...