OYO Rooms Complaints & Reviews

Booking id - v8bh5345
booking cancel after 19 days . Refund not revive.
Booking date 3.6.2022
contrect no-[protected]
refand clim 3.6.2022

Hi,

I am Ayush Jain and I have booked Oyo Room from OYO App on 1 June 2022. My booking Id is Z5EQ0369. I was charged an extra amount for availing of the room and I paid the same in case of emergency. I contacted the support team and they assured me that I will be getting the refund for the amount of Rs 730 within 7-14 working days from 2 June. I shared all the proofs of the payment with them and my bank details for receiving the refund. It is now 20 days and I haven't received the refund yet.

The tickets which have been raised by my side are [protected], [protected], and [protected], They haven't been resolved and I haven't received the refund but still, they have been closed by your teams.

I am attaching the bills and my bank details in this email for your reference.
Bank Details
1. Beneficiary Name - AYUSH JAIN
2. Account Number - [protected]
3. Name of the Bank - Axis Bank
4. IFSC Code of the Branch - UTIB0000626

I request you to please look into this matter as soon as possible. It is not the right way to disturb the customers regularly. OYO assures great customer service but I am unable to contact any service team through customer care. Even after so much time the refund is not yet processed. It is totally unethical.

I want you to process my refund as soon as possible otherwise I won't have any option other than raising the same in Indias Consumer Complaint Forum.

Thank you
Ayush Jain
Mo: [protected]

I booked Oyo last week KZHM3192 and went to the hotel but i was denied checkin saying that they dont accept bookings from OYO. i payed 978 Rs online and my money is still not refunded.
i called the OYO customer care multiple times and was told that they are transferring my call to service team and the call never gets connected.

Please resolve my issue else i will raise an FIR with police for this issue of fraud

Hello sir/mam,

I want GSTIN invoice against my hotel booking in jaisalmer & jodhpur. I tried calling you for 3 times. But there is no proper response from your side. I am mentioning my booking id and GSTIN details below. Please share GSTIN invoice as early as possible. And if you cant provide me GSTIN invoice then refund my amount.

Jaisalmer booking order id- OY6H2036
Jodhpur booking order id- XFXU6003

My GSTIN details are as follows-

Legal Entity Name: poshakh
GST Number: 27AAXFP3641H1ZR
GST Address: JALGAON
GST Contact Number: [protected]
GST Email: ankit.[protected]@gmail.com

Thanks & Regards.!!

I made a booking through the OYO App for 6th June 2022 under the booking ID YJBT4346 in the hotel OYO TOWNHOUSE 143 HOTEL ROYAL GARDEN. The information mentioned in the policies of the hotel was just to misguide the customers. It was mentioned there that the customer can check in with any local id card but still we were not allowed to check in by the hotel manager. Then I called the customer care and made a complaint regarding the same and in the end they admit that it was their fault and initiated me the full refund of 1706 INR. I received the same regarding the full refund on the same day where it was mentioned that it would be refunded in the next 7-14 days. Also when I checked the app, I noticed that they have initiated a refund of 43 INR. They basically are running scams by providing wrong information in the hotel policies and not allowing the customers to check in. This is the last thing that I could have done.

I booked (AEEC6518) the hotel through reservation team of oyo and paid the entire amount through oyo app. Next day when I arrived at the hotel, the hotel guy asked me to pay Rs.8000/- more. I immediately called oyo and they spoke to the hotel guy but the hotel guy still refused to allow us without paying the extra amount. So oyo tried to offer us an alternative hotel but as there are no vacancies they told us that they will cancel the booking and refund us the entire amount. But its been 21 days and I still didn't get my refund of Rs.8042/-.

I like to get my refund back as soon as possible.

I went to the hotel and the hotel manager said there is no such booking and they denied my check in. There was no cashback provided by the oyo and I lost my money paid online. The app asked the option to cancel my booking. So I do so and it seems like they looted my money and no refund.
Booking I'd:: HKRY1594

Booking id ULL04053
Booked the room at park palace mumbai for 1408rs. But the hotel manager asked me 600rs extra if i wanted to stay.
Hence i cancelled the booking after speaking with the oyo agent.
Refund initiated by the agent and the app says its successfully refunded but i have not received at my end.

Booking id ULL04053
Refund initiated and the app says its successfully refunded but i have not received at my end

Booking id-N73W3789. I made a payment through Paytm UPI of Rs.1016/- dt. 17-06-22 but due to some issue booking was not confirmed and canceled.
I call their customer care about the issue they assured me that refund will be credited to my account within 48 hrs, but the refund is not yet credited to my bank account. Their customer care team forwarded my call to the service department but no conversation is happened putting my call on call for a half-hour no response from their side please resolve this asap.

Dear sir
My last booking is in hotel rockstar at kolkata. My booking is confarmed by oyo executive and my payment done by UPI . I sumbit screenshot of my payment done in oyo system after book i reach at hote. Hotel staff tall me all rooms are book right now i don't geving room now after i call to oyo but not respond.

Hi Team,
Dated June 20, 2022 I have cancelled an oyo booking as the Property Manager denied the checkin at around 8:53-8:57 am. I was in call with the oyo executive and asked to cancel the booking citing the same reason. I have paid 2242+99=2341 INR to Oyo, however the refund initiated was for 1554 INR. I called them multiple times, but the number gets disconnected, or the agent tries to transfer the call, or the agent disconnects the call. There is no way I could get help via app as there is no such feature. Property Manager denied check in as he is not taking any requests from Oyo, and he requested Oyo to remove his property from the Oyo site, to which Oyo denied.

Hence, I request team to help me in getting my full refund of 2341 INR.

20th June 2022

Capital O 38857 Apple Pie
A-3, Sector 20, Noida
[protected]

Booking ID: RDF05272

The booking was made for 20th June 2022 to 21st June 2022 and the payment had already been made through the OYO App. But the hotel staff denied giving a room inspite of showing them the booking and asked to either change the booking for some other hotel or pay more to get a room. They asked us to not book through OYO in the future. The booking amount was off Rs. 915. The hotel manager said he will apply for "Not showed up" option for us to get a refund. On using the OYO chat support only refund of Rs. 177 was initiated. The customer care number was not helpful as it only tells the details of the refund status but not for any other issues.

My booking ID : H0XH6647
I booked on 17th June for 17th June only and after reaching at the hotel they denied check in and said they don't take bookings from Oyo, I talked to Oyo people for 2 hours on call and they said they're initiating refund of the 501rs i paid. I still have not got a single penny and have been trying to contact Oyo but they decline my call.
Please help me.
[protected]

I booked a hotel through booking.com, which redirected the booking to Oyo. At the time of booking it showed amount of Rs.849 but when I checked in at hotel they told me that they do not book in less than Rs.1000 as it was against hotel rules and they made me talk to Oyo representative and they charged me extra Rs.150 stated as it will get refunded to my account within 24 hrs. It has not been refunded yet. And I cannot contact to Oyo customer care also because call is getting disconnected everytime.

My booking ID is ORDI1284

I Booked a room on OYO 8685 Sagar residency on 20th June 2022 and I paid the amount of 1192 rupees on OYO app through Phonepay. The hotel manager denied check-in. I called OYO customer care and cancelled the hotel. I paid1290 rupees online but didn't get any refund in my bank account after cancellation. It shows 100% cancellation charges deducted. I want a full refund of 1192 rupees as it is not my mistake because rooms were not available. Screenshots of the booking and refund status is attached herewith for your reference. Please refund my amount of 1192 rupees as soon as possible.

My ID is ORDI1284

I Booked room on OYO 8685 at Sagar residency on 20th June 2022 and I paid amount on OYO app through Phonepay. That hotel manager denied check in. I called OYO customer care and cancelled the hotel. I paid 1290 rupees online but didn't get any refund in my bank account after cancellation. It shows you will get refund of amount 129 rupees only. I want full refund of 1290 rupees as it is not my mistake because rooms were not available. I also have screenshots of the booking and refund status. Please refund my amount of rupees 1290 as soon as possible.

Sir I am continuously trying for refund of my money but your company is not responding well to my any of the questions, sir plz try to refund my money I am very hopeless that I will not get it or not .
My booking I'd is V9WZ8906

I have booked hotel on OYO app. But unfortunately jad to cancel this booking on June 8, 2022.
Booking ID : L01C6019
The refund amount to be received is Rs5907.2/-. This amount is not yet credited to my bank account. I tried contacting bank account. They informed that there is no such transaction happened in these days. There is no response from company regarding refund. This has been a long time.
Could you help and check this case with priority? Please support in receiving the refund amount.

I would like to receive full refund as we had booked 5 OYO Rooms (14 Adults) (Booking ID: TENP6351 at OYO 18421 Uphill Courtyard Loc: Shimla, HP) dated 21 June (Checkin) 23 June (Checkout) if we cancel it.

When I booked from Oyo's Official site, it said that there will be 100% refund on cancellation till 14 June but when we booked and further canceled it before 14 june, the mail which I received said that you will receive 100% refund if you cancel on 22 May 2019 which is not possible to cancel as we had booked on 2 June 2019. Approx 28k was lost due to this fraud