OYO Rooms Complaints & Reviews

I try to book a hotel, and the booking is unsuccessful. The money got deducted twice. First time it said that the payment cannot be processed so try again. I again the did the payment, two time the payment was unsuccessful. Hence the money got deducted two times. kindly, please refund the amount.
My order id X9RQ7510

Amount took twice, customer care is fraud, disconnecting after 30 min, asking to wait for solution and put us on 30 mn hold and they will disconnect after that,

Very bad and fraud people,

One of the below orders was canceled and I have only used one booking, but payment is taken for both the bookings, both bookings in the same hotel but took double amount refund Rs. 2689/- which is taken extra.
Booking ID: CEGV5081, O9J87253

UPI Transaction numbers: transactions #:[protected] transactions #:[protected]

Dear sir,

This is to inform you that i booked hotel (booking id:JLAL0018) on[protected] with partial payment amount INR 8018.

On next day i received call from hotel management (mobile no:[protected].He informed me that you have to pay remaining amount to confirm booking. Please note that this person had all the information like partial payment detail which I made, remaining amount, location of hotel, Name of hotel, name of customer etc. Based on information i paid amount of 14892 INR through UPI (refer attached screenshot).

He then called me again and said the first payment got blocked and asked to pay again, I got suspicions and called the hotels front desk and then rudely told me that I was probably scammed and not to bother them ( The hotel).

So now I have paid the full money and don't have a place to stay for a month.

In either Case either the hotel or OYO themselves have scammed me through selling my data.
Please reach out to me so we can come up with a solution before I'm forced to take legal actions.

I was booking a room for some reason i cancelled the booking, after that in the app there is show refund was successfully refund but still i can't get my refund amount back!

I have booked hotels for two through Oyo but the two times when I reached the location they didn't provide me rooms. And I didn't get my refund as well. I am having trust issues with Oyo now. I will never try to book in Oyo. And if there is a problem they should respond immediately. But they are not responding properly and making us travelers suffer. I suggest you one thing to you- You Oyo people once please confirm with hotel that are there rooms available at the time and then you confirm it to the customers. Don't struggle us like this. We might have been faced several problems in mean time.

Hi,
I had prior booked two rooms for the dates, 20th, 21st and 22nd of may 2022. On reaching the booked property on the 20th i was denied check-in since they said, OYO had discounted our prices on the time of booking in order to attract customers with prices which the hotel won't accept. I contacted the "OYO Customer Executive" and requested for a refund which they accepted after many arguments. As per "OYO Refund Policy", refunds...

They are not refund my money as they had send me mail that they will refund my money

I had a booking LAZR8532 which I cancelled it few days ago and have been calling the customer care atleast a 100 times, but the ask me to go to IVR option 2 and the option2 in IVR gives me wrong info about the booking ID and then customer care says the refund is initiated but it has never reached my account. can you please check this ASAP??

Hi I have booked OYO in Ooty some emergency family problems canceled hote but i didn’t receive refund form OYO calling customer-care not responding pls help hotel name: collection O8855 Orchid In
Booking ID : XX5I7740 Booking date:1st June to 3rd

Dear team,

My self praveen I have booked hotel in kachiguda via Oyo and I paid 599 after payment I go to the hotel and asked for check-in but they refused with reason room is not available and we are not allotted to Oyo bookings and the same time I call to Oyo customer care and initated cancellation on booking so finally Oyo team has initated the cancle request for 599 room and suggesting that book another room so i booked hotel via Oyo customer care via phone call and I have paid 889 via Google pay
After that I visited the hotel the same issue we are not allotted rooms to Oyo bookings and they are telling that cancel Oyo booking and pay 1500 we will allocate the room

Finally I cancelled the booking in Oyo for 899 and I have taken room at another place and which is not linked to Oyo.

My question is about so many times I called customer care about my issue they are simply put my call on hold for 10 minutes and cut the call with out intimation

My request is that kindly refund my money my booking I'd is PVVS5390

Totally i experienced with Oyo is huge financial loss like booking via Oyo and call cab for pick up and drop and same was repeated 2nd time in same day that transport cost is 1000 rupees

And i block my amount at Oyo 599/-and 899/- in same day

And i am begging for my amount especially that is worrest thing

Any way pls look into this and resolve my problem and arrange Oyo bookings in genuine hotels not in mafia and so many people booked through Oyo on same day and those all persons getting same answers from hotel at kachiguda flagship 469 hotel

Thanks and regards

Kota praveen
[protected]

When I booked the room online and when I came here they said they didn't receive any booking and declined the service...and they asked me to book the room live
I lost 545 amount
Please refund me my money
The actual thing is all the hotel owners in knowledge park 3 greater Noida doing the same thing because they got to know about the RRB NTPC exam and as the hotels are very nearby so started charging exorbitantly
Please help me to get my money back

I had booked a room from my boyfriend's phone through customer care, after reaching to the property they denied to gave us room, due to that I have to do cancel my booking. After that I called customer care to do refund, they told me that your refund is in process, but it's been 2 days and more aur refund is not credited yet, my booking I'd is YG986317, Please do refund fast, the name by wich I booked is Yogendra Jadhav.

I was not received my refund after so many times i complaint to oyo customer care, after 30 days when i tried to call customer care they are keeping on holding 20 mins after that they cut my call

Hello Oyo Team,

As per our discussion, You told me that whatever extra amount I will pay, OYO will refund that, but now I got an email from Amazon Pay that only Rs 288 has been refunded to me. Why??

Your services are very poor. When I went to the property for check-in the property manager denied check-in through OYO and asked me to book his property directly and this is the first incident with me. Your guest experience manager also gave me assurance on the call that your extra paid amount will be refunded whose email and voice recording are also available with me.

I got a room after 3 hours of mental harassment and now you are initiating a refund of Rs 288 which I paid online for booking on OYO instead of the extra paid amount of Rs 800. This is really unbearable and if I have not received my refund of Rs 800 within 72 hours then I will take legal action against your company for which I have enough evidence. Pl don't force me to take action against you and your company.

OYO Victim,
Amit Tiwari,
amit.[protected]@outlook.com

I have booked a 1bhk room for 1 day in agoda application.

Booking ID:[protected]
Amount: Rs. 704
Date: 11th JUNE 2022
Property: OYO Home 78292 Comfortable 1bhk Near Rock Beach

The property owner denied entry and check-in due to some pricing issue with the Oyo team.
The owner was asking for additional Rs.600 for the same booking. Th property owner was very harsh.

The Oyo customer were also not supportive regarding the cancellation i requested and money refund was not performed.

Hi,
I book a hotel on 10th of jun, the hotel name is hotel lake side 87943 id (DBVB0723)

While the check in time the hotel was very bad the room are very unhygienic bed was stinky even washroom condition was very bad even not clean also, after saw room immediately i left room i talk with 1 agent mr sourav he said he will give refund he talk with hotel manager also but still not get the refund..but in the oyo application the hotel room was far different and in reality it was very bad no one can saty there,
Today again talking with assistant manager he said you cannot get the refund this is the service they are providing the guest, which is not good and 20% refund why i need my 100% refund i dnt care because this is not my fault the fault is in oyo application, this guys are making fool taking money after that if the guest doesnt like the rooms they will say we cannot give refund...

Booked a hotel room at OYO 44156 Hotel Ananya, New Digha. Booking ID FIDZ3475
Check-in June 10 2022, Check Out- June 14, 2022.
No. of Rooms: 1, Deluxe.
Total Charges : RS. 11838/-
Advance Paid: RS. 11838/-

I received a SMS from VM-OYORMS on 9th June at 22.30 HRS saying that Due to Unavoidable circumstances we need to change your Booking to another hotel. Please select your new Hotel .. a Link was...

12/6/22 ko maine oyo hotel book kiya tha lekin mujhe room nahi mili nahi mere paise rifund huye aap kuch action lete hoo ya mai upper complent karu

Booking id-LGVF9240
Please refer this booking id and resolve the refund issue as soon as possible i am trying to contact the service department from last 24 hours but no contact happened after trying several times please look on this matter asap

I had a booking of one of the oyo hotel in Jaipur named hotel ps heritage on 16th June 2022. But without my consent, they changed it to a cheap guest house.