OYO Rooms Complaints & Reviews

I booked Oyo townhouse 893 The circle Rajapark on 18/06/2022. At 01:54 PM Booking ID: V0XT2065 and reached the location within 5 minutes. But I was unable to find the hotel at the specified location. I also tried to ask vendors around the location about the hotel but was informed that there is no such hotel present. So, I tried to contact the property owner on the number available on the application but the number was invalid. After that I contacted the oyo chat support and informed about the about situation and was presented with two option to either shift or cancel the booking at 2:18 PM. I choose to cancel the booking. As soon as the cancellation was initiated, I got a message that the refunded amount will be ₹0 (I had already paid the charges for hotel while booking via app). I then contacted the customer care for refunding the amount as The hotel does not exist at the location and hence I did stay there and therefore I should not be charged for the same. But I did not get proper respite from support team. They are just disconnecting the call again again after listening to the issue.
I am requesting a proper response for my complaint and refund of my hard earned money as it got completely wasted. I never expected such service from Oyo Hotels.

I have booked a hotel in pondichery OYO HOMES 78551 Seashore Residency on 19/06/2022 to 20/06/2022. My booking jas been automatically cancelled and my entire booking amount of Rs.1539/- has been charged as cancelltion charges. I have not made any cancellation and also try to reach customer care they put call on hold for more than 30 minutes and disconnect the call.

On 16th May 2022 NIGHT I BOOKED THE A.C ROOM FROM FROM OY APP AFTER PAYING RS 742, I CALLED HOTEL AND HE SAID WE HAVE ONLY NON AC ROOM I TOLD I BOOKED THE AC ROOM THEN HE SAID YOU CANCEL THE BOOKING. BUT MY MONEY DIDN, T COME BACK AND I AM UNABLE TO CONTACT OYO . I WANT MY MONEY BACK. IT'S BIG HARRASMENT I AM FACING FROM OYO. RESOLVE MY QUERY FAST AND DO REFUND. I have called the customer care no. more than 100 times still not able to contact its a harrasment from oyo. I want my money back.
BOOKING ID - AUO78964. REGISTERED MOBILE NUMBER - [protected].

Sir m Oyo m booking ki thi or EXGN0548 booking I'd ye h meri booking amount 490 tha or jab m Oyo hotel a-one hotel m pocha to mujhse extra pay karaya gya ye bol kar ki sir hum aapko rs 1200 se kam me room nhi de sakte kiuki ye hotel ka rule h aapko 700 amount or pay karna padega jb check in hoga or jb mane customer care m call Kiya to kuch bhi response nhi mila mujhe please action this problem

I had raised complaint about the recent booking to oyo and also sent pictures of the issue through email to the support to which i was assured that I will receive thr refund.. but i hvnt received it yet.. here is the ticket ID : [protected] .

I had been shifted to another hotel by OYO after the original hotel I had booked denied entries from OYO. They asked me to pay an extra Rs.3050/- and told me it will be refunded after I finish my check out . I checked out and called them and they made Me mail them the bills. I was told that within 14 days my money will sent but now it’s 1 and a half month. The customer representatives they have are very uncivilised people. Every time I call the helpline now they hang up on me . OYO booking ID - YWWJ2600

I booked Oyo room and even before reaching the hotel it was showing i checked out of the hotel. I paid the amount through app and now the customer care is now replying accordingly and not giving any refund.

Hi Team,

I was book a room through Oyo app on date 16June2022. When i went to Hotel for check-in, then Hotel Representative denied to give me as AC Room. They have not that time AC room. So he denied me Then I have call to Oyo Customer Care number -
[protected] many time but customer care Representative didn't respond me and call disconnected again and again. Then I have to book another Hotel room as walk in. Now my booking has been cancelled in Oyo app but refund didn't receive me till now. Now i have seen that Oyo customer care are given very very poor Services. Customer care didn't respond me even i tried to 5 hour continuously in Oyo customer care number. It's not my fault because i went to hotel for check-in but they have not that time AC room. So amount should be refund asap. Even a was also call Oyo customer care number but they didn't respond me so please refund my amount asap.

Warm Regards, Punit Kumar (Advocate) Contact No-[protected]

Hi OYO
I have booked "OYO 10218 Hotel Berry's"

From 26 May to June 1 2022
Booking Details are:
ID: AJ5X0834
ID: OU2R0002

I have made the partial payment of the Booking which after coupon discount in OYO app amounting to rs 2398 for each booking with is total coming down to Rs 6853

Now when I reached the Hotel, they are saying the you need to pay more. I said the room charges which were shown in the App is what I have paid partially and rest i will be paying at counter. The hotel is saying rooms charges displayed in the App is not accurate and you need to pay more for the Rooms. I paid Rs.9094 extra than what i was supposed to pay.. You ppl said that you will be refunding my amount post discussion, bt I haven't received a single rs. in my account till now.. I have even shared the bank details via email to your team..

OYO there is no way to contact your customer care as your chat service is very pathetic, I cannot even talk to representative.

All i can say OYO along with Hotels is cheating the customers in displaying Inaccurate information in the App and After booking they are causing inconvenience to the customer with the inability for the customer to reach the Customer Care

I booked an hotel for 642 rupees and paid the same amount they took extra money saying it’s not profitable
Twice I’ve faced the same issue
Fraud

Tldr:
hostel staff did not checked me in, even though I had completely paid the checkin price online via Oyo customer care. At-last after 2-3 hrs of discussions with staff && Oyo customer care,
had to pay complete charge && book the same room offline in the same hotel

Expected Resolution:
100% refund which I had paid to OYO (1080) + extra charges which I had to paid to hotel because I had to book same room offline[protected] = 120) + Appeasements for waste of time && discomfort. (800)
- Total expectation: 2000 Rs

Full description:

Booked a room on 17th June 2022, booking id (I97b0772):

At 10:37 AM 17th June : paid 108 rs to Oyo via customer care
Around 11:15 AM: reached hotel, checked availability of rooms && conditions. Rooms were available
Around 11:30: paid 872 rs payment to Oyo via customer care

After that, hotel staff, mentioned, they will not allow us. to. check in, even though everything was there, && mentioned rooms as sold out to OYO to mislead them.
Called customer care multiple times(explained for 2hr && talked with 10+ agents), as every. time, agent was different, but the option provided was:
- different hotel( more than 8 km away from the place I wanted && at almost 3x price) - so not a viable option
- cancellation was there 100% cancellation charge - which is a joke
- 100% refund guarantee by few customer care agents - they put me on hold for 20 mins, && than disconnected calls. - happened multiple times - please check clip shared below..

They talked with hotel reception, talked about talking to property manager, tried oyo 1393... help number but nothing worked

received oyo messages && tranasaction time are captured in: https://drive.google.com/drive/folders/1xe63zmr1xcdm484eh2Bu2zwvfYH3AAJa?usp=sha...⇄

Booking ID XNBS6644

Made a booking for a particular day and immediately requested a change in date since wrong date was picked. Only BOTs responding to all my queries in chat support. Called hotel to check if they can reschedule to which they said oyo had not transferred them any money. They have kept all the money with them. Now they’re not giving me option to reschedule. On refund option they are giving me Rs 130 which is less than 10% amount of the booking amount I paid (1.5k). There’s no way I can reach them. Have msged on social media handles as well but no resolution. My money is stuck and I can’t even make another booking.

Made payment through UPI for a booking on Oyo rooms. Amount deducted but not confirmed on Oyo side. Highly disappointment. I need my money back.

Booking ID: HNB63567
UPI : [protected]@upi
Transaction ID :[protected]
Amount : 5494.00
Time of payment : 17 June 2:24 PM...

I have booked hotel for 2 nights from 10th June to 12th June by Oyo customer executive. I also asked for the GST bill on my company GST number, he told me that I will get the invoice after checkout. But till now I have not got the same . I taken several followup with customer executive, but they didn't assist me ......

I would like to share with you that incident happen with me when I reached hotel dated 16 june 2022. Before check in I paid amount, when I reached in hotel and ask for room then the receptionist said that IN OUR HOTEL NO ROOM IS VACANT ONLY ONE ROOM IS VACANT THAT IS UNDER MAINTENANCE. I saw the room no 106 ( under maintenance) air conditioning were not working as well as hotel staf[censored]sing the room. As per the receptionist no Payment were received from my side and he told me you have to contact OYO ROOM CUSTOMER CARE
I call customer care but no response when I checked in oyo mobile application it's show Amount 104 will be credit in your account.
Team members when room not allotted to me so my refund amount will we full.

Respected sir,
Oyo has provided me with a room in a hotel divine residency in Mumbai for 2 nights for just rs 2322 but the owner of the hotel is denying to check in because the rates of the hotel are 3000 per night. When i called Oyo rooms they are not responding and some of them responding are putting call on hold for 15-30 minutes.
I am giving my booking details in a photo please do something as soon as possible.

Hi,

I have been duped using the information leaked either from hotel staff (more likely) or by oyo internal staff.

I had to checkin to hotel palace inn, gorai naka, Borivalli, Mumbai

I had paid 1/3 rd amount & rest i was planning to pay on checkin.

At 4 pm i recieved a call from person, saying he has room shortage & i need to pay up to confirm the booking else it will be cancelled.br...

Dear team,

After booking confirmation and advance payment at oyo, booked hotel not offered room. Oyo closed its Ticket without any settlement...due to Oyo believe I canceled my tickets and at last travelled with huge loss.

After approx hr discussion no support and further below ticket closed without conclusion.

Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource ID: K9DI2869 |

Pathetic response at all level, so many mail send but no update from them!!

Value and time loss images enclosed for your reference.

Regards,

Hi I have booked OYO in Ooty some emergency family problems canceled hotel but i didn’t receive refund form OYO calling customer-care not responding pls help hotel name: collection O8855 Orchid In
Booking ID : XX5I7740 Booking date:1st June to 3rd. It’s almost 16 days are done pls refund

Hello team,

I have an active booking under my name in Ahmedabad. The hotel's name is - Townhouse 1025 Hotel Kia Residency. My booking ID is - NFWC4476

I have my booking from 7th June to 22nd June.

Over the time of my visits to the city, I had earned INR 5273 in OYO Rupee which is a completely usable token on the application.
So, my hotel was costing me around INR 17912/- But since I had INR 5273/- In my OYO rupee wallet, the cost calculation came down to this -

[protected] = INR 12, 639/-

So, I selected the option of paying with OYO rupee and I paid INR 12, 639/-

When I reached my hotel, I was told that I need to pay INR 5273/- the exact same amount as I have in my OYO rupee as they were not able to select it.

I am a working individual and they asked me to pay the same money, despite me having the same money in my account.

I have screenshots and screen recordings of every little detail that is required.

When I tried to make a booking on the application using the option of OYO rupee, they don't let the payment through. They don't let me book the hotel. That, I have in video proof. Apart from that, the moment I unselect the option o[censored]sing OYO rupee, they process the payment across.

I am a working individual and I have time and again tried getting in touch with them to help me here and find a solution for this because I might have another booking coming up. But they just keep tossing me around. It has been 7 days please help me find justice.

This is mental harassment.

Please note that the same data has been sent across to them over mail.
My Ticket ID is - [protected]

Other data I could not upload because of the size.

Hoping for justice.

Regards,
Om Bhojani.