OYO Rooms Complaints & Reviews

I had booked an oyo through phonepe on 2nd June 2022. I had cancelled the booking due to some unavoidable circumstances. Booking ID- FS0F5901

As per OYO refund policy I am eligible for a 100% refund. OYO team informed me they have initiated the refund, and from their end refund is successful. But it is not reflecting in my account.

Please look into the matter and do the needful at the earliest

Thanking You
Yours Sincerely
Chahat Pandey

Hotel name- Diamond plaza, Kolkata
Booking id- UJSO7451
Check in date- 15th may, 2022
Check out date -16th may, 2022
I, Soumen Datta, booked two rooms for the date 15th may, when I booked this hotel, i paid Rs. 1098 . But in the time of check in there was shown pending amount rs.2585 in the Oyo app.. I have to pay the extra amount rs. 2585 to the hotel via their QR code forcefully otherwise they didn't provide any rooms. After check out, i contacted with Oyo with this extra payment amount. Oyo customer service said that I want two delux room during check in time, that's why they charged extra amount. But, that is property managers excuse, that is totally false., I never demand that rooms in the check in time.. Rather the extra pending amount was shown before the check in time around 11:00 am in 15th may. After two hours long conversation with Oyo customer services, the problem was resolved and they said they will refund the extra amount within 7-14 working days and they sent a email regarding this.
But it was almost 18 days, I have not received my refund amount.
More interestingly, there is no record found in my account in Oyo app's.
I contacted so many times with Oyo customer services but no one responses.
Name- Soumen Datta
Email- [protected]@gmail.com

Hotel name- Diamond plaza, Kolkata
Booking id- UJSO7451
Check in date- 15th may, 2022
Check out date -16th may, 2022
I, Soumen Datta, booked two rooms for the date 15th may, when I booked this hotel, i paid Rs. 1098 . But in the time of check in there was shown pending amount rs.2585 in the Oyo app.. I have to pay the extra amount rs. 2585 to the hotel via their QR code forcefully otherwise they didn't provide any rooms. After check out, i contacted with Oyo with this extra payment amount. Oyo customer service said that I want two delux room during check in time, that's why they charged extra amount. But, that is property managers excuse, that is totally false., I never demand that rooms in the check in time.. Rather the extra pending amount was shown before the check in time around 11:00 am in 15th may. After two hours long conversation with Oyo customer services, the problem was resolved and they said they will refund the extra amount within 7-14 working days and they sent a email regarding this.
But it was almost 18 days, I have not received my refund amount.
More interestingly, there is no record found in my account in Oyo app's.
I contacted so many times with Oyo customer services but no one responses.
Name- Soumen Datta
Mob- [protected]
Email- [protected]@gmail.com

I have booked the room in OYO application and I choose the near by hotel - OYO 80158 MTS Guest house. In the application the rate for the room is just 549Rs and I paid the amount too. When I try to checkin the hotel manager asking me to pay 500Rs extra. I asked why and he said that is how they are running the hotel and all the customer has to pay 500 RS extra or ask me to cancel the booking. I immediately try to reach OYO customer care and there is no response or unable to connect in call. I try to reach through OYO chat and it asking me to cancel the booking and I done that.
Here I am forcing to cancel the booking and the OYO company return only 63Rs. Now theyre enjoying my money without even single service. This is one of the cheapest behaviour of company like OYO. I have almost spend 3000RS to reach the hotel and I stand like a jocker in front of my family.

I need the my money back and whatever I spend because of this OYO company.

I did a booking (ID: S8CD1546) on the OYO app for June 2nd at Collection O 24815. When I reached the hotel they told me that they were full and OYO had given them extra bookings which they could not meet at the time and asked me to call the service line and ask for a relocation. I called them up and everytime I was told that since I've dailed the Reservation helpdesk, they will transfer me to the Service helpdesk and would promptly cut the call, this happened multiple times. The booking was prepaid and I would like a refund.

I booked OYO 29692 hotel kalpataru on 2nd June around 4:20 pm. I was asked to make the payment online via OYO app to confirm the booking and I did so to confirm my booking. But when I reached the hotel, the receptionist told me they're not taking online booking from Oyo due to price issues and when I said that I've already made the payment, he told me to talk with customer care. So I denied check-in and it was a very bad experience. After all when I reached the "need help" section on OYO app, I was asked either to shift my booking to a new place or to cancel the booking. I chose to cancel the booking as I decided not to book any hotel right then. But after that, they showed the refund amount as 0 and took whole money as cancellation fees, though I was bound to cancel my booking after paying the price since I denied check-in at the hotel. Basically it was thier negligence and I suffered a lot and even they are not refunding my amount. I tried to talk with their customer care many times, but I couldn't reach.

So please help me in getting the right service after knowing all these.

Worst experience ever. Oyo said that payment is complete as my booking was done based on Oyo's on-call payment. But still it shows pending payment to the hotel when I arrive there. The hotel doesn't listen anything nor there is communication between Oyo and the hotel. The customer suffers and has to pay extra. Oyo randomly adds breakfast, lunch, dinner to increase the price. Oyo hotels don't even provide soaps these days. Oyo customer care service is a harassing experience. The breakfast amount which was added, was also not refunded to me.

I padi via credit card for Oyo Townhouse 049 HSR layout but the booking is on hold and the money has been debited. What the hell is this? Booking ID: RJH41580

Hi i am siddharth singh. my oyo registered mobile No is [protected]. i have made a Booking AT oyo hotel Townhouse 713 oasis yellow courtyard hotel bhopal Booking ID -LMT16015 on 18th may 2022. for this booking I made pre payment Of 3335.00 through UPI transaction ID[protected]. which was successful immediately but In oyo App Booking was not confirmed rather showing processing status which eventually got declined from OYO App . Still money has been debited from my A/C & later on i visited my Bank i.e axis bank they raised a complain Regarding Issue & few Days later Bank replied that Debited money has been credited to merchant Company i.e OYO hotel so its my request to look Into
matter as soon as possible Since its been 15 days from 18/05/22, My money has been debited & as a brand Known For It's ethical Business Practices & Quality Goverance Model Plz take swift measure & credit a refund amount 3335.00 ASAP Into My Bank A/C . for reference Trasaction slip image is attached.

I have booked a room today through OYO & paid full amount(Rs.611) online. While reached hotel for check in the hotel rejected my booking. They says the booking amount is very less & they ask to cancel the booking & to pay more than double rates.
When I tried to cancel it shows the refundable amount is ZERO.I've called the OYO customer care throgh [protected], but didn't get any support. I booked new room for Rs.1200/- in cash & lost the paid amount Rs.611.
I need the amount back.
The hotel details are as follows.
OYO 37164 Hotel Kalpavruksha
Dahisar Mori opp Gousia market post Dahisar on mumbra panvel Road NH _ 04, Mumbai - 400612

I, Prasenjit Dey, Mobile No. [protected], booked a room at "OYO 80299 Fantasy Stay Fusion, Maa Sarada Nursing Home, Kazi Nazrul Islam Avenue, North, Rajarhat, Kolkata, West Bengal 700136" from 2nd January to 3rd January, 2022 with booking ID LBML9414. For the purpose, I have paid the amount Rs. 389 via Paytm app(Document provided). However, when visiting the aforementioned location, two receptionist in there said that they can not allow any room with this price to me and asked me to pay "Rs. 1100" hundred rupees to stay in that hotel, charges illegal money. Then, I said, that I have already paid for a room in that hotel and not going to pay any extra money and they can not deny me a room. Then, they said that they will not give me any room and canceled my booking from their end. They did not even refund me any money (Though the OYO app showing Rs 72 refund).
I called OYO customer care (+91 [protected]) and complaint but did not get any positive response. I humbly request you to kindly look into the matter as it is related to the harassment, security and safety of a person. I want full refund of Rs. 389. Furthermore, I would also like to lodge a harassment case against them.

I tried booking a room for 12th-13th of May and for some reason the transaction failed the amount was deducted and the amount wasn't refunded i tried contacting them but all the support employees just kept me on hold for hours this happened more than 5 times then i tried the help button but no reply for the same. It has been almost a month now and the amount still hasn't been refunded. Booking ID - K4FZ4047.

I had booked two rooms on 28th May for the same day and the booking id is KD3U2180. I'm new to the place and wanted to utilize Oyo help there. Oyo app showed the price around 1650* INR and showed a message like pay now and reduce 300* INR. Then I felt its an offer from Oyo and paid the amount via app.

But when I reached the hotel, receptionist mentioned that they don't accept bookings from Oyo. I said then why you listed in Oyo, they said we told them to remove but oyo is not removing. I asked the reason for not allowing me to check in, they said Oyo is giving very low price at which they cannot maintain the hotel, all the discussion is okay.

But I was new to the place and hotel people made me to stand outside for a long of this discussion. I tried to reach oyo service team support multiple times on the same day and the next day but no luck. Call was just playing music(hold) for a long and got disconnected.

I felt this is a pathetic service from Oyo and I lost all the trust because you made me stand on road in unknown city. And no support team helped, they didn't even connected for the discussion.

I just need my money back and the reason why the hotel listed in app not acceped the checkin. Hope you got a feedback for the service resillency.

I have asked for June 5, 6, 7 accommodation in town house 942 pallegeo in vizag. They only booked for 6, 7. I told that day i need booking for 5, 6 as well. They said they are modifying the booking and it will take 48 hrs to reflect in bookings. They told me I can pay on that day at accomodation for 5, 6. Now I checked my status and it was not done. And when I called them, they booked me another hotel which is not really nice. I need booking for two days in same hotel which is town house 942 pallegeo. Thank you

Refund for booking id- UUDC8931 has not been received by me. In app it's showing its successfully transferred however I haven't received it. Kindly do the need ful

Is company responsible for mischievous act no help from customer care and communication with senior is denied when manger refuse check in and forcing to talk with customer care. My booking is cancelled and but suffered inconvenience. Earlier I called customer care not receiving communication from property and mobile number of property is not reachable or switched off. Manger said the number is not in use.
My question
1. Why property accept the booking
2. Why checking in denied
3. Asking additional money
4. No provision of food but booking accepted.

When I tried to check in then demand more money. My booking is pre paid they demand more 2000 rupees. Booking id KBLM3699.

Refund for booking id- DOOQ4473 has not been received by me. In app it's showing its successfully transferred however I haven't received it. Please share utr and rrn number for the said transaction

Hello Oyo Support Team,

Yet not received any update from your side. I am proud to be part of Oyo rooms. I have been associated with Oyo for 6 years. However, the first time I am facing big challenges with Oyo for a refund amount which is only R/s 4649. So, I am requesting you to please refund the amount on my account. I booked the hotel for the 10th of June 2022 at Sri Nagar for one night with 4 adults. The second booking is from 12th June 2022 to 14th June 2022 at Leh Ladakh. And the third booking is on the 17th of June 2022 for one night with 4 adults at Leh Ladakh. However, I am facing all places for staying due to oyo services being suspended with the hotel. No one ready to provide the hotel at that time. So I am requesting you to please refund my amount so that I can book another hotel. If you are not raising any complaints after this email I will escalate to the consumer forum for this issue. Your service is very poor. I never book any hotel from Oyo. I am facing very trouble with Oyo. It is one kind of fraud. Payment is deducted but hotel not book and no one ready to provide the hotel.

My Booking confirmation ID DQ8P8459, My travel date 4th June - 6th June. I just happened to call the hotel to reconfirm the booking, When he saw my online amount paid confirmation, he said "sorry Mam, We cant allow you for checkin when you come on 4th June, the reason is the discounted price that you paid online.

Booking details (ID: DQ8P8459)
Hotel address
Townhouse OAK Xen Suites
Rajarhat Road, Rajarhat, North 24 Parganas, West Bengal Kolkata West Bengal, India ., Kolkata Get directions

For queries related to hotel amenities, early check-in & special requests Call [protected]

No. of guests
1 Adult Add guests

No. of rooms
1 Deluxe
Upgrade room

Meal
Not Selected Add meal


Payment summary

Room Charges Room price for 2 Nights X 1 Guest ₹4452.0
Coupon Discount - ₹1558
Prepaid Discount - ₹537
OYO Money - ₹233
Total ₹2124
Advance paid ₹2124
Balance amount ₹0

The hotel staff asked me to contact Oyo CC and tell them the same, but when I called Oyo customer care number, they directly asking me to cancel the booking or look for other property..

Man! Why will I cancel or look out for other options?
What was my fault?
I paid what I was asked to pay to do the booking ..
If OYO gives the customers discounted price and aske us to pay online, They should communicate the same to the hotel.
Why should the customer suffer ?
I am not going to pay anything extra, nor I'm going to face any kind of drama the hotel staff will create while my arrival for check-in on 4th June.

I am getting this issue to your notice in advance to avoid anything kind of glitches while my check in..
Please look into this at the earliest!