OYO Rooms Complaints & Reviews

I made the booking, and paid the amount. The money was deducted but the booking wasnt confirmed. Your customer care support is very poor. They dont even know how to handle such a situation. Please make the arrangements for my refund. I am attatching the payment proof.

I was charged extra at the hotel more than the booking amount i.e. ₹600 extra. Although my booking was confirmed but when i reached hotel they asked me to pay more ₹600 so intotal i had to pay ₹1500 and the amount in which the booking was confirmed was ₹899. I reached out to oyo help service and they asked me to pay the extra amount and claimed that they will refund the extra amount paid by me on sharing the receipt and bank details after the checkout. After the check out i called their executive and asked for refund, shared my receipt and bank details, they assured me that the refund has been initiated but days passed and i didn't get any amount. I called them again and the executive said that no refund has not been initiated and said that he is currently doing it and assured again that yes it has been initiated. But still again I didn't receive any amount. Everytime im calling the Oyo customer care they do the same. They are not refunding my money nor working towards it they just give assurance to the customer that yes it's being processed. They are making a fool out of a customer. This is very disturbing.

Booking id is RF431105

I was charged extra at the hotel more than the booking amount i.e. ₹600 extra. Although my booking was confirmed but when i reached hotel they asked me to pay more ₹600 so intotal i had to pay ₹1500 and the amount in which the booking was confirmed was ₹899. I reached out to oyo help service and they asked me to pay the extra amount and claimed that they will refund the extra amount paid by me on sharing the receipt and bank details after the checkout. After the check out i called their executive and asked for refund, shared my receipt and bank details, they assured me that the refund has been initiated but days passed and i didn't get any amount. I called them again and the executive said that no refund has not been initiated and said that he is currently doing it and assured again that yes it has been initiated. But still again I didn't receive any amount. Everytime im calling the Oyo customer care they do the same. They are not refunding my money nor working towards it they just give assurance to the customer that yes it's being processed. They are making a fool out of a customer. This is very disturbing. They are saying that the issue has been resolved but they are not doing it. I have tried connecting with the customer service but everytime they make a fool out of me by saying that the previous executive might have not placed a refund request therefore I'm doing it. But they don't do anything.

OYO Townhouse RCC Elite 265 Begumpet - Booking was made here. The townhouse owner did not allow folks to check in saying it's a mix of boys and girls despite the policy not mentioning anything like that. Oyo didn't help! The customer care prolonged this for days and then ased for account details and didn't get back despite sharing them. At the end said it's too late.

Owner of the hotel denied hotel due to prepaid to oyo for booking and Oyo executive said refund will done in 10 mins but its been days no refund received but website showing successful refund but unable to contact customer service for complaints- Booking id T3AM9071

I booked a room through the app and not 10-15 minutes later I tried to check in and they're demanding a deposit for $50 that I was not aware of so I couldn't check into the room and then when I try to get my money back it said no refund and that's BS I read the policy it says 10 minutes or 24 hours and I was there within 10 minutes trying to check into my room I want my money back

OYO: Hello Kasey Elder,
Your booking with reference ID JYXN5944 at OYO Hotel Texarkana Trinity AR Hwy I-30 has been confirmed.
Directions: https://www.google.com/maps/search/?api=1&query=33.[protected], -94.[protected]
Reception: [protected]

For assistance, please visit our Help section by clicking at https://oyo.ac/e2iMNfO
-OYO

I never got to check in and I'm not currently there so I want my money back I feel like I have been robbed

Booking ID-DQGA7660
I booked an oyo room through oyo app, I had to cancel the booking for some reasons and I applied for refund, it shows that refund has been initiated and transfered to my bank account but my bank account have not recieved the refund yet. It was within oyo’s refund policy. The refund status is showing confirm, but it is not reflecting in my account.
Kindly resolve this issue and give me my refund ASAP

I booked a room through OYO on 25 may 2022 with booking ID XFNK3548 in OYO 64839 SS guest 002, AS bearing company, Dera bassi, Chandigarh for 28 to 29 may (one day) by paying full payment of rs.444 in advance through BHIM app ( Transaction ID[protected].
I reached the hotel at around 12:30pm on 28 may and talked to the hotel manager. The manager denied to give the booked room as he said there is no room available . It should'nt be happened as my booking was already confirmed by OYO . Then the manager said, claim your refund from OYO. I went to search another hotel but i faced much difficulty in finding it . Then I found a Hotel and booked a room that cost me very high price and my time also wasted due to all this as I have to study for my exam (ECGC PO ) which was going to conducted on 29 may .
I complained to OYO regarding this they said we are giving you the refund and they had initiated the process of refund . Refund status showing the the transfer of amount successful but I have'nt received any refunded amount in my BHIM app ( original source of transaction) till date . Now I am trying to contact them again but not able to contact them . Please do get resolved the issue at earliest and get indemnified my loss as all this matter affected adversely my performance of exam also, thank you .

I have booked room through oyo from 15.05.2022 to 16.02.2022 and my booking Id- L2M44588, actually i had paid twice through postpe my money was deducted and booking was not confirmed they have gave me timeline to pay again and i have paid again through gpay means they charged me twice for the same booking and i am trying to contact them continously but they are not treating me rightly, they have misbehaved with me and still i didn't get my refund. I want refund of one payment that i had paid because i had paid twice.

I have booked a Room on OYO 18954 Varun Residency on Thu, 26 May 2022 for Check In[protected] & Check Out[protected].
I want to do early check in & early check out, so I called the hotel. Hotel person told me to come & they have more properties near by.
So they can accommodate anywhere near by.

I reached the property on 28 May 2022 @ 7.00 AM. When I asked about my check in they told they don't have any rooms with low amount.
(Please note that I have booked room through OYO for Rs. 515 Only). The minimum room amount is Rs. 1200 as per them.

Then I called OYO Customer Care & informed them all. They in turn call the Hotel Manager & then something fishy happened.
After Some time the OYO customer care executive told that since I told have any original ID card they will not provide any rooms.
But actually I have laminated copy of my AADHAR CARD (which is acceptable all over India).
Even with the same Laminated copy I stayed in a room in Chennai before.

So OYO customer care executive told he will not refund any amount & also he will not help me out to find any other rooms.

Then I talked directly to the Varun Residency Person & got the room with same AADHAR Laminated copy.
I have paid Rs. 700 extra for the rooms. Since I came for official purpose I didn't tell much & paid the amount.
Now what am telling here was the OYO are doing some fraud & if hotel person are not accepting low amount then why they shown
this in booking.

I have booked oyo rooms 3 days ago and When I reached to the location the property was not existing. So I called the customer executive of OYO and he said that he has initiated the refund process. But I haven't got any refund amount till now.
The amount is Rs. 2494

I am wrongly charged at oyo rooms.when i complain about that in oyo customer care they initate refund and say in 14 days they credit money back in bank account no but it's 20 day approx still I didn't get money I n my account
And they didn't pick up call and after 30min wait pick up call they tell they working on that and cut the phn give me solution from fraud oyo

I, Kamal kumar, had placed a booking with Oyo, booking ID D32A4752. Initially, I was allocated a room at Hotel Collection O 8682 6 hotel imperial Arjun from 30th May to 31st may . Upon reaching the hotel, I was denied a room by Oyo, despite the manager of the hotel stating that the room was available.
So I called up the customer care for help, the representatives are just stupid and don't understand anything both on call and live chat. The executive hold the call for more than 40 min and disconnected.
Finally, I arranged a hotel on my own and stayed there.
The payment method was prepaid and now there are not will to refund the money.
I want refund ASAP

There is no contact between the Hotels and the OYO staff. And hence the guest has to suffer as the hotel does not check-in the guest due a lack of communication from OYO . And the guest has to call the OYO numbers and the customer care to get this resolved.
OYO staff is well trained to say only these sentences like a robot
" We are extremely sorry";
"We understand your situation";
" We will transfer you to a hotel nearby";
"We will refund your amount"

You plan a trip and go to your hotel, and you have to deal with all these

I statyed in a OYO from May 17 to May 27 for 10 nights stay. My booking id is UFNK7680. I have not got a proper payment invoice for my stay. Totally I have paid Rs.8068 plus an additional Rs.300 for early check in on May 17. I am in need of the payment receipt for the same.

I am very disappointed by the service in all sectors. Your customer care handles are unprofessional and convinced me into making a payment for providing the contact information of the hotel booking i tried making.

After the payment was made the handler didn't provide me with the hotel number and hung my call after they couldn't reach out the hotel.

I was down near the hotel and the it was closed and no one responsed after the call handler made my booking and coned me into making the payment.

Later, when i called again, three times the different handlers hung up on me and poorly responsed.

I have no booking ID, no hotel number and later my money wasn't even refunded.

I want my full money back right away.

[protected] ( this is my number from which the booking was made at sahare hotel indore (86385)

Its been two days and i haven't received any response and i am trying every day. I have all thr call records

Thank you
Sameer

Oyo reprenstative suggested room if not good they agreed to arrange another room or refund by cancel (full amount)
But it seems they dealing customer with fake or forgery manner and only money minded with no quality, no service orient, no proper guidance.

so Govt should stop or remove these kind third party or broker company to continue in service industry as example:

payment : 991 rs paid after offer while checking rooms it was cancelled and refund was provided only 250rs after several follow-up call or escalation
Issue: Rooms are not hygiene, like dungeon, nothing ambience and overall worst/waste for family to stay

I had done OYO Rooms Booking for the Site Visit at Suart dated Feb 14, 2022 to Feg 14, 2022.
Booking ID :- TO2L6882

As per mentioned in oyo online portal under booking but they have not provide me invoice Continuously trying to talk with oyo customer care but there is no option available to talk to an executive (BPO). People from hotel refuse to give me invoice because we are not walkin customers and payment/booking done through OYO App. So, my company now not reimburse the above amount as oyo have mentioned in payment receipt invoice collect from hotel at time of checkout. Very frustrating situation to me... please resolve my problem asap.

On Wednesday 18/05/2022 morning I opened Oyo app for book hotel Orient confirm, Nagpur. When I proceed app shows pay now for booking soo I pay 703/ ammount via my debit card. Payment is done, ammount debited from my account but when I goes back to Oyo there nothing show any booking. After that on 22 may this booking is shown on upcoming booking, and I want to cancel with respect to cancellation policy but it's show cancellation charges is applicable. I request you to refund my amount as soon an possible Thank You
Booking mobile no :- [protected]
Booking date :- 18/05/2022 Wednesday
Booking hotel :- Oyo 44919 Orient confirm
Booking I'd - On Wednesday 18/05/2022 morning I went to Oyo app for book hotel yuvaan, Nagpur. When I proceed app shows pay now for booking soo I pay 703/ ammount via my debit card. Payment is done, ammount debited from my account but when I goes back to Oyo there nothing show any booking. I call Oyo service centre but they all just fooling people and wasting time of customers Soo I request you to refund my amount as soon as possible otherwise I action against you to file a case for money laundering... It's my 1st and last humble request to you.. Thank You
Booking mobile no :- [protected]
Booking date :- 18/05/2022 Wednesday
Booking hotel :- Oyo 48917 Yuvaan
BOOKING ID :- W0BC2862
Debit card holder name :- Himanshu Raut

Booking id : Z1W96795
Chrged extra money for the room