OYO Rooms Complaints & Reviews

There is no contact between the Hotels and the OYO staff. And hence the guest has to suffer as the hotel does not check-in the guest due a lack of communication from OYO . And the guest has to call the OYO numbers and the customer care to get this resolved.
OYO staff is well trained to say only these sentences like a robot
" We are extremely sorry";
"We understand your situation";
" We will transfer you to...

I statyed in a OYO from May 17 to May 27 for 10 nights stay. My booking id is UFNK7680. I have not got a proper payment invoice for my stay. Totally I have paid Rs.8068 plus an additional Rs.300 for early check in on May 17. I am in need of the payment receipt for the same....

I am very disappointed by the service in all sectors. Your customer care handles are unprofessional and convinced me into making a payment for providing the contact information of the hotel booking i tried making.

After the payment was made the handler didn't provide me with the hotel number and hung my call after they couldn't reach out the hotel.

I was down near the hotel and the it was closed and no one...

Oyo reprenstative suggested room if not good they agreed to arrange another room or refund by cancel (full amount)
But it seems they dealing customer with fake or forgery manner and only money minded with no quality, no service orient, no proper guidance.

so Govt should stop or remove these kind third party or broker company to continue in service industry as example:

payment : 991 rs paid after offer...

I had done OYO Rooms Booking for the Site Visit at Suart dated Feb 14, 2022 to Feg 14, 2022.
Booking ID :- TO2L6882

As per mentioned in oyo online portal under booking but they have not provide me invoice Continuously trying to talk with oyo customer care but there is no option available to talk to an executive (BPO). People from hotel refuse to give me invoice because we are not walkin customers and payment/booking...

On Wednesday 18/05/2022 morning I opened Oyo app for book hotel Orient confirm, Nagpur. When I proceed app shows pay now for booking soo I pay 703/ ammount via my debit card. Payment is done, ammount debited from my account but when I goes back to Oyo there nothing show any booking. After that on 22 may this booking is shown on upcoming booking, and I want to cancel with respect to cancellation policy but it's show cancellation charges is...

Booking id : Z1W96795
Chrged extra money for the room...

Property owner declined my booking due to paid booking. Then i contact to Oyo helpdesk they also support to property owner. Property owner shows check-in without provide me room then i book another room. Please refund my money....

#Third_complaint

Hi,
I had done multiple tries for Oyo booking due to my urgent stay.
I tried paying from Paytm UPI and amex credit card as well.
I received refund for Paytm but not amex cc of 891 rupees.
Please refund the remaining amount as well.
Since booking ID wasn't generated hence I have only payment bill as a proof, attaching with the complaint.
Please contact me on +91 [protected]...

Dear SIR/MADAM
I am Ponamala writing this regarding my pre-paid Booking (SRNR6648)on[protected] to[protected] where I did payment twice. When we did pre-paid booking through OYO app where we got discount for immediate pay we booked it for Rs. 891 after reaching the Hotel they said that no payment was received/booking is not confirmed yet pay the amount. But we showed our booking and payment done through OYO app, we found due some...

I checked in oyo townhouse 878, khar west on 19 may 2022 booking id- DHB33783.
I had paid 2200 on oyo. while checking in I was charged 1000 more they said the price of the hotel is changed. I paid them and immediatelly after checking in I contacted the oyo helpline no I was said that I'll get the extra amount paid as refund once I submit the invoice. after checking out and getting the invoice I have reached oyo helpline no half a dozen...

I booked a hotel in Mumbai around 12:30 pm 27 may 2022( Collection O 88371 The Gulf ) from oyo application and my booking was confirmed for 12pm 28 may to 29 may 11 am.

The booking ID is UL7H1391.[The same is attached in photos]

I called Hotel at 2pm 27 May 2022 for early check in request for next day booking but the person denied the booking and told me to cancel the ticket and said I will get the refund.br...

Booked an oyo room at Hotel Shri Samarth, Osmanabad, After paying amount before hand and getting the confirmation. Propert owner denied checkin as they have some payment issues with Oyo. We have a 11 month kid and at night 12 am after travelling for 350kms. we were stranded on road and no support from OYO...

Hello,
My name is akbar pasha, i have a complaint which is not getting resolved after making many attempts to oyo customer care.im vexed up with the response of oyo.
My complaint is i have booked 2 classic rooms in oyo poojith residency, tirupati. While doing the transaction, error came and asked for another transaction.later i noticed amount was deducted twice but didn't received by the hotel staff. I checked with the hotel...

OYO 48233 Hotel Seven Seas, i booked this hotel through oyo and did online prepayment when i went to the hotel they denied us check in they said oyo didnt tell them about booking they don't have any rooms i tried to contact customer care for 1.5 hr that day only now mail comes to me saying I didn't show up and charging me cancellation charges i want my money back refund me initiate it check into it

Booking id - F8AX9264...

Hello, I has booked the Oyo room on 14 may 2022, and made payment of rs 4622 through the credit card my money has been debited from my card but the payment got failed, and money has not been refunded back till now. will you please help me out of this and refund my money from Oyo rooms. I had attach my transaction ID details along with ....

We had booked with Oyo and paid Rs. 1700 & Rs. 3000 toward our stay in march 2022. Upon arrival, we were told that the hotel is under renovation and hence they canceled the booking and agreed to refund the amount. A mail from OYO was also received by us on 28th March 2022. Since then we have been chasing them with all the required details, but now OYO is claiming that the amount was Rs. 1700 and hence they need more time to do an internal...

It is my utmost displeasure to inform what i have faced when i booked using OYO app.

I booked a hotel in Bangalore namely OYO 62949 Regal Suites, Jayanagar for 2 rooms for 2 nights on 21st Saturday. I paid the initial booking amount of Rs 1440 from the total amount of Rs 4500 and travelled to Bangalore thinking everything is fine and i have the well trusted OYO to back me up with the booking. After hours of driving, we were...

As soon as we reached the OYO 7926 Hotel Fort View, Pazhavangadi, Trivandrum, Kerala, there was already an argument between the hotel staff and someone staying in the same hotel at the reception. We then informed the hotel staff about the booking of our hotel room, then he asked us to sit. Then they said that you will have to pay the air conditioner money separately at this time, then only we will be able to give you the room.
But...

Hi OYO
I have booked "OYO 10218 Hotel Berry's"

From 26 May to June 1 2022
Booking Details are:
ID: AJ5X0834
ID: OU2R0002

I have made the partial payment of the Booking which after coupon discount in OYO app amounting to rs 2398 for each booking with is total coming down to Rs 6853

Now when I reached the Hotel, they are saying the you need to pay more. I said the room...