OYO Rooms Complaints & Reviews

In oyo rooms I have booked room for 3 days for check in on[protected] with booking ID- O3E20792 after confirmed by calling customer care; when I called to hotel directly; they are denying to give room for the price mentioned in oyo which I paid; They are asking extra 1000 rupees; when I called to customer care of oyo they are keeping my phone call on hold for almost half an hour saying that we will looking into your problem; and after half...

I have cancelled oyo room through booking ID P96T1102; after confirming that I will get 100% refund 2481 rupees; but in their website refund status is showing is sucessful; but money not credited to my account

I booked a hotel in Agra a week ago for 11 june-12 june stay.. It is a prepaid booking with
booking id - VXWO1690. I have been told now to change hotel as they are saying hotel is over crowded.. How's that possible.. I booked d hotel a week ago and my booking was confirmed both from oyo and the hotel concerned. This same experience I had to face in Haridwar also in 1 st week of April where my Hotel was changed then after arrival entry wqs denied.. That's why I'm compelled to complain here.. Very pathetic service from OYO.. @oyo is doing scam only...

I have booked an OYO Room at Townhouse OAK Hotel Radiant (Kolkata) from 25th April 2022. Upon arrival I was asked to pay more amount, I had called the customer care of OYO and they told me that I should pay the remaining amount of 1354/- which would be refunded back to me. Its been more than 1.5 months, and I have not received any refund for which I was promised a refund within 14 days. I had received a mail-in in which I had written my bank details for a refund on May 2nd, 2022 yet even today the refund had not been issued I have tried to contact Customer care but was unable.
My booking ID was: R0PQ3184
Ticket ID from mail: [protected]

Please look into this matter ASAP!

I had booked a room on June 4th 2022 using OYO application and paid in full (Booking ID: M7KG3448) but when I reach to the property, my checkin was denied and they gave me reason that ROOMS ARE FULL, NO AVAILABILITY.
The challenging was, I tried many times to contact OYO customer care but they kept disconnecting my calls.
I am still trying to reach them but I don’t know how?? I need help in my REFUND. Please help.

My booking ID is C7Y13942, i booked a room on Oyo app on the price given by Oyo, later when I reached the hotel, i was asked for additional 1100₹ or give up on my booking, when I compained about the same on Oyo need help section, they told me to report it on call, when I called customer care, they told me that due to high call volume, i should try need help on the app, i did this back and forth for 3-4 days, but i got no answer, i even have the billing receipt for the additional charges.

I booked 3 rooms in hotel nayapalli bhubaneswar(oyo room bani international)at evening 6:50 pm.the oyo representative took full payment online and i also recieved a confirmation message .
however on reaching to the hotel the hotel denied us check in and said they have informed the oyo headquarters .we did not recieve any message regarding any such instances.
hotel name : hotel nayapalli bubaneswar(bani international)
the hotel said they cannot cancell the booking from their side and we tried to cancel/relocate us from oyo help desk but they kept us on hold for 10-15 times but could not help us
we have been requesting for a refund but still they are disconnecting the calls or keeping us on long hold calls.

our booking id :
RGZJ9443
AND S4TX9917
name:KUNAL TANTY

Previously I have complaint against Oyo but I haven't received any refund yet . Oyo executive booked hotel 16 km far from said location.

Ticket ID: [protected]
Booking ID: WLS17245
Check-in26/05/22
Check-out29/05/22
OYO ID:NOD1431
Booking Creation Source:android app
Booking Status:cancelled
Property Name:OYO 87630 Akki Residency
Property Code:87630
Was the request raised within 48hrs (Yes/No):yes
Cancellation or modification date on which it was requested:26/05/22
Payment Mode:online
Amt. to be refunded:2384
Total Payment made by the Guest:2384
Reason for refund:cancelled booking pay at hotel
Dispute Id:819883
Was the validation done from the PM/Stock (Yes/No):yes
Refund Policy:as per policy
Refund Mode:neft/manual
Dispute Adjusted (Yes/No):yes
Approved by Designation:tl

I booked and paid on 7th june 2022 and on 8th June 2022 i requested for a refund amount of ₹1262. The oyo app showing the refund successful but the money is not credited to my account. I need my money back i want to book other hotel immediately.
Booking id - O31Q3725

I booked 2 rooms in From oyo app and they provided Ac rooms at the cost Rs.1057 but when I reached the hotel the person told that we don't have Ac rooms in 500 and you have to pay extra for that...is it ethical and the customers support also don't help when needed.

I paid Rs. 736 towards my booking using my credit card, but the payment is being shown as failure. The money has been deducted, the second time I tried using my UPI and it was successful.I wasnt to get refund for my first payment.

I Booked a Room in Tirupati using the Oyo Rooms app. I selected Oyo 82449 - Hotel Srinivasa Residency. Just after a few minutes of booking, I got a call from the Manager of Hotel Srinivasa Residency, that you can go to our second property which is 5-6 km away from the property you have booked, as we have no parking space, Wifi, and TV. I said, I will manage without these but I can't go to another property as I am new to Tirupati, I denied on call, that I will go to only that property for which I have booked the room. Then, when I reached Hotel Srinivasa Residency - Oyo 82449, the Manager forced me to go to his second property only, I didn't provide any ID proof to him and went from there to book any other hotel as I was completely frustrated with him and OYO. I then called the OYO customer service team about this whole issue, customer service representative from OYO told me that my booking has been marked as Checked in, I was surprised how the manager of the hotel can do this, without my ID proof, I told him to check the ID proof of mine if I have submitted to the hotel, they took the manager of the Hotel on a conference call and said why you are doing this, and show the ID proof, but the manager was not able to do so, and then the customer care representative promised me that I will receive the refund. I booked the property (Booking ID: SKGG9494) on 22nd May 2022 with Rs. 1506, and today is 9th June 2022, but I have not received any refund from OYO. I called them multiple times, but they are not responding, only sales persons can be connected there on IVR, no service persons are there to help, there is no email callback from OYO.

I had book a room through oyo apps and pay online 394 rs on 2 june 2022 and when i reached at hotel they ask me for how much amount i paid when i said 394 then they did not allowed me to check in and when i tell them that my booking is confirm through oyo then they said we have no link with oyo and these no rooms in 394 they ask 1000 rs for stay and when i disagree then they behave so much rudely . i had face so much problem in this hot summer with my partner and then i had book a room in 900 in other hotel that loss my money and time as well
my oyo hotel booking id is F8MK4015 `

I wrote a complaint against OYO Rooms on 3rd May since I was charged for a wrong booking, I was sent an SMS by the team and they took my account details yet the money has not been refunded yet even though it has been over a month.

I recently booked a hotel (OYO 12235 Hotel Bliss Continental) on Oyo and cancelled it the same day, well before the 100% refund deadline day. The refund status is showing as “Successful” but it is still not reflecting in my account. I made a payment of Rs. 1173 for booking and the amount has not credited yet.
Please help as I need to make another booking soon.
Booking id- Y0U81560
Booking date and cancellation date- 7th June 2022

I was desperate and in need of a room so I chose another location and booked a room from 31st May 2022 till 3rd June 2022 at
TOWNHOUSE 978 SHIVAM GUEST HOUSE
D-112, Josip broz Tito Marg, Hauz Khas Tehsil, South Delhi, Delhi
ID no….DBM21153
They again asked me to pay online for a good discount so I fell for it and paid 2265/- ( till then I was under the impression that my South extension cancellation would be completely refunded so I didn't hesitate to pay again).
This time before going there I chose to call them first, so on call they checked and confirmed the booking but refused to provide the room as they were not ok with the tariff Oyo app booked that room on.
They said it's half the money we charge so you have to pay another 2265/- at the time of checking in…
I was not ok with this so I told him to cancel the booking if he is not ok with the tariff.He promised he is going to cancel the booking right away.So I waited for a while but no action was been taken so I had to cancel it at my end and then guess what they kept entire 2265/- no money has been refunded….

I swear I would recommend everyone to BOYCOTT this app….pathetic seriously pathetic experience….

I booked the hotel while traveling through railway but due to network issue somehow payment got unsuccessful but amount from my slice credit card got deducted and my booking got on hold than i leave it as it is and file the dispute on my slice app they investigate the matter and come to the conclusion that amount has been settled with the merchant so contact to respected merchant but i couldn't find any booking id on oyo that is why no option left for me to file compliment so iam filing it here i need my money back haven't used the hotel devi residency's service so why i will pay please investigate the matter asap
Also i filed a complaint already still unable to process it as unable to share contact details
Contact: ruchi.[protected]@gmail.com

On 2nd june 2022 i booked hotel saffron inn new delhi via oyo app, booking id - GDK69349, amount - 476/- which i paid online. Then i went to hotel, their manager told that we won't accept this amount if you want to stay you have to pay extra 700/- . So i called oyo customer care and they told that you pay extra amount to hotel and send us receipt via email, we will refund your money ( i have call recording of this) . So i trusted her and paid extra money(700/-) to hotel and stayed. Later i emailed the receipt of extra payment to oyo support but after 4 days I didn't receive any reply from them. Then i tried calling customer care but everytime i call they will tell give us a minute we will look and then they put call on hold for hours and disconnect later. Many times i called but everytime same thing happens. Now i am struggling for refund

@oyorooms @riteshagar I have booked the hotel with Help Of agent. And he did a terrible mistake he booked a hotel Which is 16 km far away from the location I have requested And secondly again I booked a hotel the hotel no where available at the location provided I want refund

WJU28503