OYO Rooms Complaints & Reviews

Hi,
I book a hotel on 10th of jun, the hotel name is hotel lake side 87943 id (DBVB0723)

While the check in time the hotel was very bad the room are very unhygienic bed was stinky even washroom condition was very bad even not clean also, after saw room immediately i left room i talk with 1 agent mr sourav he said he will give refund he talk with hotel manager also but still not get the refund..but in the oyo application the hotel room was far different and in reality it was very bad no one can saty there,
Today again talking with assistant manager he said you cannot get the refund this is the service they are providing the guest, which is not good and 20% refund why i need my 100% refund i dnt care because this is not my fault the fault is in oyo application, this guys are making fool taking money after that if the guest doesnt like the rooms they will say we cannot give refund...

12/6/22 ko maine oyo hotel book kiya tha lekin mujhe room nahi mili nahi mere paise rifund huye aap kuch action lete hoo ya mai upper complent karu

Booking id-LGVF9240
Please refer this booking id and resolve the refund issue as soon as possible i am trying to contact the service department from last 24 hours but no contact happened after trying several times please look on this matter asap

I had a booking of one of the oyo hotel in Jaipur named hotel ps heritage on 16th June 2022. But without my consent, they changed it to a cheap guest house.

Booking id-LGVF9240
I have done the booking for 20 june but due to some reasons i had to cancel it
But the refund amount is not yet credited to my bank account i am trying to call oyo service department but there is no response from their side they are not picking up the call putting my call on hold for 15-20 minutes but no conversation is happened after waiting for that much time please resolve this issue as soon as possible

Hi,

I'm Akshay Kumaar M. I recently booked my stay at Elite Stays JP Nagar on OYO (Booking ID: IJKE1982) and canceled the booking on May 21 (2 days prior to my check-in date). I had contacted customer support for the refund and the support agent said he has raised a ticket regarding this (Ticket ID: [protected]) and that the amount would be refunded in 7-14 days. It has been more than 2 weeks now and I still haven't received the refund amount. I even contacted my bank to check if any transaction from OYO regarding the refund was made to my account and the answer was no. I contacted the customer helpline thrice this morning and they're putting me on hold after listening to my issue and then disconnecting the call. This is highly unprofessional and I don't know how anyone can run a business this bad. I'd like the refund as soon as possible, or else I will be escalating this issue further. I have attached the screenshots of my booking, cancellation, and ticket email with this complaint.

I booked a room from 18th june to 21 june with rupees 3985 but due to some reasons i had to cancel my booking on 13th june, ... i was hoping to get my refund money within few hours as i am in urgent need of that amount as i have to book another hotel before 15th ...but i didn't get till now...the only msg i got from was that refund was successfully processed

BOOKING ID:- LJY61414

I booked a room from 18th june to 21 june with rupees 3985 but due to some reasons i had to cancel my booking on 13th june, ... i was hoping to get my refund money within few hours as i am in urgent need of that amount as i have to book another hotel before 15th ...but i didn't get till now...the only msg i got from was that refund was successfully processed

I complaint against OYO Booking i booked a room on 13/06/2022 in ibrahimpur village OYO 63634 ROYALE REVENUE booking I'd - XQ5E1108
I paid full online payment when i reached today on hotel they denied for stay and told that go and talk to oyo customer care we don't provide any room that's not the manner of talking too and overcharged extra money 800 rs for room how this shameful. I am with my family i booked booking with oyo app with full payment and when i call oyo customer care they also no response and i had to pay exra charges i need to take action against this fraud from OYO side.

#Fourth_complain

Hi,
I had done multiple tries for Oyo booking due to my urgent stay.
I tried paying from Paytm UPI and amex credit card as well.
I received refund for Paytm but not on amex cc of 891 rupees.
I need my remaining amount as well.
Since booking ID wasn't generated hence I have only payment bill as a proof, attaching with the complaint.
Please contact me on +91 [protected] for any discussion.

Thanks
Sanjay Soni

I cancelled my booking on may 31 after few hours of booking. Refund of Rs. 910 was processed on june 2 and it has been 9 days since then. It is showing refund successful in the app but it is still not reflecting in my account. I paid through UPI.
Booking id is : FTOB6580
please resolve this query quickly

I had booked a OYO room on Thursday 9/June/2022 by paying online payment of Rs 296 ( After using 45% coupan and 168 Oyo money). My booking was confirmed, but when i visited the hotel. Hotel manager asked for 1500 rs extra for room and i contacted the OYO helpdesk and they booked a another room 5KM away for RS750.which i paid via my ICICI debit card amount deducted but not showing in OYO Application. After reaching that hotel. Hotel people told Rooms are full.

After that i got disappointed with OYO and stayed in some local Hotel.

I really wish if there are no rooms available, then you should make some mechanism to not confirm booking.

At End of the day, I lost 296+750= 1046 rupies for OYO without getting room and simply roaming for 10km extra in search of OYO rooms.

Haven't got the Money back yet..Please refund the Amount.
booking ID_1( lost Rs.296) : IRP68258
Booking ID_2(lost Rs.750) : CLAV2403

Amount deducted Payment ID from bank via ICICI credit card: IIN/PAYTM /[protected]/[protected]/.

Last month 20 may I booked oyo room
Pay online payment 479
Then I go to hotel
Receptionist said room not available
Same day I register my complaint for refund
Customer care said refund will be credit to your account with in 7-14 days
But till now I not received my amount
And oyo support call not connect to refund process plss help

Booking id UYN60020
UPI Transaction id[protected]

Sir
I complaint against OYO Booking i booked a room in ibrahimpur village OYO 63634 ROYALE REVENUE booking I'd - XQ5E1108
I paid full online payment when i reached today on hotel they denied for stay and told that go and talk to oyo customer care we don't provide any room that's not the manner of talking too and overcharged extra money 800 rs for room how this shameful. I am with my family i booked booking with oyo app with full payment and when i call oyo customer care they also no response and i had to pay exra charges i need to take action against this fraud from OYO side.

Sir
I complaint against OYO Booking i booked a room in ibrahimpur village OYO 63634 ROYALE REVENUE booking I'd - XQ5E1108
I paid full online payment when i reached today on hotel they denied for stay and overcharged extra money 800 rs for room how this shameful. I am with my family i booked booking with oyo app with full payment and when i call oyo customer care they also no response and i had to pay exra charges i need to take action against this fraud from OYO side.

I had booked stay in Oyo townhouse 373 and made payment online but I when I reached the hotel, then manager asked me to pay extra 500 more. I told him that I already made the payment but he denied.

I told him that I'll raise complaint but he said that you can raise any complaint.

They are fraud and Oyo customer service doesn't help in this situation.

Dear All,
My story starts with a pre-paid Booking (QLC68036) for myself for a hassle-free outstation stay from OYO mobile application but that was my biggest mistake. When I reached the Hotel after 10 hrs of travel, they said that no room is available now you need to contact OYO. I have called OYO numerous times for a replacement but they put the call on hold & after few minutes the call gets dropped (As I remember it happened 10 times and you can check with history from my no. [protected]) out of frustration I contacted OYO in all possible way (FB, Mailer, LinkedIn, Play Store) but no action taken for next 2 days. After 2 days I received partial amount in my original source pay mode.
After that I contact to need help option in Oyo mobile application and chat with your executives. After getting no positive response from last 3 days, they disable my chat option with executive and now, when I click on need help option one reply is coming contact to our support team.
When I call to your customer care no. provided by your mobile application only. There are two options-
1-Press 1 for creating a new booking: - after so many calls, they are not ready to take up my query neither ready to transfer my call to your support team, many times they transfer my call they put the call on hold & after few minutes the call gets dropped.
2-Press 2 for existing booking: - in this option they only give me the status of my partial refund and cut the call.

After so many efforts I am not able to connect with you. Tell me, Is this is the right way of customer support, The booking is cancelled because of Hotel. This is the last effort I am putting on this concern, after this I’ll go in Consumer court to raise my query.
I want my complete payment in source pay mode.
Payment Done:- Rs. 2146
Amount refunded:- Rs. 1075
Booking ID:_- QLC68036
Booking Date- 08/06/2022
Name:- Rishabh Jain

Have returned from bhimtal to room around 18:00 HRS but A/C and other basic facilities were suspended due to electricity issue
Around 20:00 HRS their alternative electricity resource I.e inverter battery also got exhausted...there was no other back up
No response was given by HOTEL MANAGER ON SPOT
Even response from OYO EXECUTIVE WAS DISGUSTING...5 calls were not enough to entertain our issue...this may not be serious concern for OYO & 88981 WHITE HOUSE HOTEL...But it is a grave situation for us...
MY BOOKING ID : T6IS7355

When I booked a hotel, the website show 606 rupees after promocode and oyo money reduction. But when the payment request is raised to my upi app it is asking 5454 rupees. This is a scam and cheating.

I have booked a room against the booking id-CS8W4093 at OYO 84560 Oxy Hotel Jagdamba today i.e. 13 june, 2022.I got a confirmation for the same today and i have done a pre paid of Rs 584 amount against the UPI ref no:[protected] for my stay. After some time i got a message that due to unavoidable circumstances your booking has been changed to OYO 62712 Hotel Holiday Inn. Upon arrival at OYO 62712 Hotel Holiday Inn, the manager told that we don't have any room available right now and your booking status is in waiting list. He asked me to cancel the booking as he will not be able to provide me with any room today and he assured me that your money will be refunded by OYO. I tried contacting OYO customer care but i did not received any positive response from their side. So trusting him i cancelled my booking but i have been charged cancellation fee for no reason. I was badly stuck for 2 hours in this searing heat wave. I have been harassed a lot. Please kindly refund my Rs 584 as it was not my fault for the cancellation of the booking. it was totally the fault from OYO side. Kindly please do the needful for my refund.

Regards