OYO Rooms Complaints & Reviews

On 12th May, 2022, I have booked a room in OYO room vide booking ID no. 193E6796. The booking is confirmed. Hotel name: Silverkey Executive Stays 26484, Majjid Nagar. Check in time 14 th May 12:00 PM. I have paid Rs. 146.00 for booking. The payment confirmation is attached.
On arriving to the location via OLA, Manager was contacted and he refused to provide any room. The receipt of the OLA cab is attached. I have spent Rs. 806 on reaching the spot.
After denial of the room by Manager, I have tried to contact the OYO customer care but could not connect.
Then, I have taken taxi to search a new hotel. I have taken a rooms in nearby hotel but I have spent around Rs. 2000 towards the cab hiring.
Over I spent around Rs. 4000 towards non response of the OYO Hotel.
This also created lot of physical and mental stress and loss of time. OYO is responsible for the refusal of the rooms which is booked in advance which is required to be compensated.

I book a hotel on oyo for 18th till 21st may. Check in on 18th and check out on 19th may at 9:00 pm due to the hotel service and few issues. I call the customer care four times for refund for the remaining days. The first one ask me to be on line ( it takes 20+minutes and they cut off). My next call was met with a rude customer service and told me not to call. I call the third time, the guy on the line ask me my detail, and let me hold on the line for 11 mins and the phone cut off!! My last call was met with a guy who told me to hold on..it goes on for 7 mins and told me he will call back on my number!!!
Nothing get resolves! What kind of a service is this. My booking I'd is WPJZ7145
I want my refund back ASAP

I tried booking a room using OYO app and tried to complete my payment using gpay on 19th may 2022.

Rupee 3102 got debited from my account but I didn't get a booking I'd as it was showing that the payment failed.

I tried raising a complaint using oyo app but as I had no booking I'd I was unable to do so.

Then j cancelled the booking with pending payment which got me a booking I'd WOUJ6163

However there's no refund showing in this particular booking

Account details

Email : Roshan.[protected]@gmail.com
Phone : [protected]

Kindly help me with the refund

For the booking made on 19th may the refund says successful but the amount has been refunded.
ID:NEZJ1694

Hi, i have canceled my booking and the app says refund successful but didn’t get any money.
Amount-1149
Booking ID-NEZJ1694

With this Escalation ID I was promised a refund within 7-14 days and I haven't received a refund yet..
If I send email or call them, they don't respond.. And haven't given me my refund....

Dear team
My oyo account number is [protected]
I had a stay at Hotel Rushank Inn townhouse on 14th May-15th May.
I booked it on 13th may as I was getting the best price that is 652 rs.
I had a few issues with the hotel like wifi was not working, the handle gate of the room was broken I asked them to fix but they didn't. at sharp 11 they started banging my door that you have to vacate the hotel and so on. and while I was vacating the hotel they forced me to give good reviews... but I gave my honest opinion and reviews about the hotel and about the problems I faced. after that they have been calling me again and again and threatening me that they will go to police and police is asking about my partners id and come I will take you to police station and what not... this is a very serious concern I have been a oyo rooms consumer for so long I have stayed in so many hotels but never faced such behaviour. this is privicy infringement.
I am attaching screen shot.
please call me I want to escalate this issue otherwise I will have to escalate this my way.
call me on this number-[protected]

I had to cancel a booking due to certain reasons and it was within oyo’s refund policy. The refund status is showing confirm, but it is not reflecting in my account.

The booking id is WK3M1340

Kindly look into this and provide resolution

I am still waiting for the refund of ₹985 which was deducted from the credit card but the booking was not successful. This was paid on 10 May 2022. I have also checked with my bank and they have confirmed that Oyo have taken the payment. Please refund my INR 985.

I have made payment for a hotel room. My money got deducted from my bank account but in Oyo app, its showing payment failed.
I tried reach customer care but its not even connecting with Agents anytime.
Please refund my amount.
Amount: 2261
Booking Id: DBDV2122
Payment mode: credit card

This is regarding my booking ref#CU884666 at Capital O 63727 Mythri Hotel booked from May 9th to May 11th. Payment was deducted 2 times, attached screen shot for reference. I tried to call customer care services but no use at all.

Today i have room booked by yono .room booking confirmation also got...when i reached at room property person told to me without RTPCR report not allowed room pls cancel it..about RTPCR report nobody told me either oyo team/mail also .after cancelation my deduct amount refund to my account. But nobody properly answer to me..only oyo help team 3 to 4 members by chat only but proper answer not give to me only give to me rating 5...how to give rating ??? Till my problem
not solved.my question is how to got refund deduct amount???...really service is not good...i have really unsatisfied.

Hotel name-Sree ram residency

My money got debited but I did not recived service from Oyo ...i book oyo 23461 In Bangalore from 24/04/22 to 27/04/22
And I did not got my booking id also ...please help me solve my issue and refund my 2631 which I paid.
Or else I am ready to put case on Oyo...and Oyo has crores of money which they have to return to there customers

I book Oyo in Bangalore from OYO 23461 in bangalor from 24/04/22 to 27/04/2022. I paid through UPI and my money got debited and I did not receive service also

I had booked a room in Oyo on[protected], and i had to cancel the booking due to personal reasons. For the refund i had contacted OYO and they initiated the refund on[protected] to my bank account. I haven’t received the cash yet and i contacted Oyo customer care, As they have already initiated the refund, their reply was like to contact the bank regarding this.

Need help regarding this.

I book my room in oyo from gpay payment is successful but my room is not booked please refund my amount

I still have not been given a refund. They have not tried calling or emailing me and have hung up on me multiple times. They state the reason as being I stayed over 2 hours which is a flat out lie. It was a terrible ordeal and I want this to be resolved ASAP. It should not take this long in order to receive the $33 that I am owed. Your company should be ashamed of itself for what you have put me through, for not only that night I was forced out by disgusting blood sucking bed bugs but for the communication between us. This is not right!

Hi, i had made a booking online, but due to an error in the website i was told by the helpline to make another booking and proceed with payment as the earlier transaction payment would be sent back. In 3-5 working days. When I made the other booking the account showed me that I had two booking and I have been charged both times, if i cancel i loose the full amount. I have tried to call the helpline and cancel but they are saying i have made two bookings and i will have to cancel and loose my full booking amount. Requesting you to please cancel my booking an initiate a refund

I booked two rooms at Hotel Banzara Dham, Mehandipur Rajasthan from Agoda on 13th May. I made the payment of half of the amount. When I was about to reach the hotel around midnight, I called the owner to let him know but to my surprise I was denied the booking saying that he doesn't accept bookings from Agoda or Oyo. I even contacted the oyo customer support but they turned out to be incompetent.
Now I want my refund.

Dear Team,

I have paid the full amount of my upcoming booking, but the still status shows pending. I am trying to reach your customer service since last night but I am not able to, please help me with this issue as the amount paid is a big amount, and also attaching the screenshot of goggle pay with transaction ID for your reference.

Booking ID:- VMGV9406

Regards,
shubham