OYO Rooms Complaints & Reviews

I was overcharged at the hotel, as the hotel manager was saying that there's some tariff issue and you have to pay rs.911 more for check in, as it was a harsh summer day I decided to pay more rather than going out and finding another hotel. But after checking into the room I was shocked.. the hotel room was small and dirty, no chairs, walls were black and dirty, expensive and 3rd class food. Etc.
And after messaging OYO services about overcharge and room quality issue they asked me to call on this no.[protected] and oh boy! What a mess their service is. First they told me that I'm 100% eligible for the refund as there was nothing found like tariff issue or such then OYO sent me an email asking me for my bank details, after sharing so, they kept my issue aside and never responded and after calling them, my call gets transferred again and again and again and finally gets disconnected automatically but they never connected me to their technical team. I've called them for like 56 times and still got no luck . It's already been more than a month and I still haven't got my refund back.

My booking ID is- G1U23369
Date- 22 April 2022- 24 April 2022

Dear sir/mam,
My self Arvind Kumar Patel, I booked room by Oyo life on 1st May 2022.
Address:
Property Name : GRG1375
Address : CHR APPARTMENTS
ROOM NO. 003, S37/22, 23, DLF PHASE 3, SECTOR 24, GURGAON -122010

In booking time they asked one month rent and one month rent as a deposit which is total 20998 ( one month rent 10449 and deposit 10499). I paid on 1st May 2022 and shifted on the property.br...

I made a booking on the 20th May, 2022 through OYO app for Hotel Ambika Grand where i was denied check-in . Oyo Helpline offered me refund but it has now been more than 16 days and i have still not received the money. Oyo Customer Care is ignoring my queries and i am cheated and is clearly foul play from Oyo.

I booked 2 OYO Rooms on 4th June around 5:18pm. I called OYO customer support to book these rooms. Customer support asked me to pay Rs 1398 for the booking in advance. I paid the same. Later my plan got changed & decided to cancel the booking. As the booking was not getting shown in the app, I called customer care multiple time to cancel the booking or help me to cancel that, but I didn't get any help.

Please help me to get my refund.
Payment details in screen shot.

Thank you.

I had done OYO Rooms Booking for the Site Visit at Suart dated Feb 14, 2022 to Feg 14, 2022.
Booking ID :- TO2L6882

As per mentioned in oyo online portal under booking but they have not provide me invoice Continuously trying to talk with oyo customer care but there is no option available to talk to an executive (BPO). People from hotel refuse to give me invoice because we are not walkin customers and payment/booking done through OYO App. So, my company now not reimburse the above amount as oyo have mentioned in payment receipt invoice collect from hotel at time of checkout. Very frustrating situation to me... please resolve my problem asap.

I had booked OYO 16002 hotel shaan on 3 june 2022 (booking ID - DS7O4866). I paid total amount 811 rupee for it online. but due to emergency i cancelled booking before check in. I received 405 Rupee only. Remaining amount deducted in cancellation charges. But according to your company policy If I cancel booking before check in no cancellation amount will charge. when will i get my remaining refund. I called your customer care many times. but did not not get positive response from your side.

I had booked an OYO townhouse 023 CR park property. Firstly the location was incorrect in the app and neither the property owner nor customer service picked up the call for an hour. I was out on the streets at 10 PM in the night, when finally the place was located and I checked in with waiting of 10 mins.
The room provided was in a very unhygienic and horrible condition with stains all over the walls, broken Ac, dirty washroom and...

I have tried booking a hotel in lonavala, i choose the option to pay xxx amount and pay rest later. But i did the payment for the said amount but the hotel was not booked and saying booking on hold and asking me to pay again. I need the refund. I have trried calling ghe customer care and not getting.

Refund amount not deposited my account

I Booked a room for 2nd-3rd of june and when i went to the hotel they told they are not part of Oyo.I called customer support they cancelled the booking and the amount wasn't refunded i tried contacting them no help from the customer support .The amount still hasn't been refunded. Booking ID - TZOW8743

Money deducted but room is not booked..i raised complaints for my issue...but no one is responding. I want my. Refund back

I was denied check in st a hotel on 30th May with booking ID KGY7016 HOTEL LUXURY STAY NEAR COSMOPOLIS. And I have not been refunded the amount. I need it immediately. The customer care is not paying any attention to this.

My Booking ID - AA851362 and Ticket ID - [protected] and the amount was Rs. 985. I paid in full online and booked the room however Property Manager misbehaved and denied room stating they need cash, online payment will not work. The Booking was eventually canceled however my Refund still not credited, one month over. Every time I chat on Oyo app, it states we have to call on the number#[protected] but the call normally does not get connect to any representative and even if it gets connected, the Representative do not provide any resolution. They just put the call on Hold and disconnects the call...Is this customer service, you guys are providing ?

Just Refund my money that's it. Useless App

Booking.com and Oyo took my hotel bookings(4 rooms) for family stay in Ashirvad Residency, Shirdi and its confirmed. However hotel denied to onboard us as they already sold the rooms to other customers at higher rate.

Here is my booking reference - [protected]

Neither hotel nor oyo/booking.com responding to my complaint.

This way they are troubling customers. Here hotel/oyo/booking.com involved in lobby.

Request to look at this complaint and get us justice

I have booked oyo on 4th May'2022, booking ID AIBH9761 and X1I55789 but when i go for check-in reception guy said we don't have any bookings for you and not provide any room, my money also deducted from my account and this money not refunded yet. Please send my money back or give any solution. Call 15 times on you customer care call centre but thay guys are totally illiterate don't know how to deal with customer.
Regards,
Gulshan Sharma
[protected]

Hello,
I booked a room in OYO 49867 Hotel kalpana Residency on June 1st 2022 through OYO but after going to the hotel, they said no rooms were available and paid Rs 139/-.to OYO before visiting the hotel.
Again after calling OYO they booked me another hotel 19995 Hotel Grand Heritage, after going to hotel they said no rooms were available and paid Rs 2, 317 to OYO and booking I'D - cjq33778
I called the department nearly 10-15 times. They are just cutting the call or making me wait for 1 hour, I think disciplinary action should be taken. I wasted 2 hours of my time because of it and till now there is no progress from your end and even my travelling expenses are wasted. Please do consider this.
Whenever I call the service department there is just one chatbot replying and I followed all the steps it mentioned and after that call is getting disconnected and sometimes the call is disconnecting itself.
These bookings were done in Mumbai on June 1st 2022Phone number- [protected]

I was made a hotel booking on 16 may 2022 on oyorooms.com for some reason i cancel it and booked again when i reached at hotel, they didn't provide me room, and we are not accepting any booking from oyo, so why oyo booked room and charged me, i have a exam in early morning and no transport and room available there ( i reached there at 10.30 pm so that's reason public transport not available there) so i called customer service but they do nothing so i say please refund my amount but they say we refund only 50%, but why ? And the remaining 50% is not received yet what is this after a 20 days i am not received bhot refund yet
[protected] mobile number use for booking hotel

2 booking that was made by me for which was cancelled by oyo itself was not refunded . had stayed for 6 hours of call on may 3rd to get the refund and even after that multiple attempts to speak to an agent and get it done took more than another 8 hours . Everybody keeps the call and goes and the call gets disconnected after 20 minutes .

Please process my refund for the below 2 bookings,
Booking ID AJOW8864 and VI2V8583

I have booked hotel in oyo app for 04/06/22 at OYO 35788 Hotel sree saravana bhavan

Hotel management denied my booking. Management informed that 3 month before they left from oyo.

I had bad experience with oyo. no customer support from oyo and no response from service number

After lot of trouble customer number connected and cancel my booking .proceed for refund.

i have booked for rs.1430 but oyo giving refund rs.53

I need help from your side

I stayed at Capital O 83843 Sharan Guest House Esplanade from 28th May 2022 to 1st June 2022.

At the time of check out, hotel staff informed me that oyo will share tax invoice via email but I have not received any email from oyo regarding tax invoice.

I tried calling their helpline number but unable to connect there too.