OYO Rooms Complaints & Reviews

Hello,
the worst customer service I faced in my life here, I call 20 time but no resolution, entire day I spend outside in heavy rain and This in not 1st time i already faced the same issue, all staff are unprofessional, I written mail, call bit no call back, no refund,
I mailed them this one you can check and guide me wht should I do? q

It's Been 4 days I'm waiting for a resolution. but no response yet. every time I have to connect with you upfront and in return what I was getting was "nothing. worst customer service ever I'm facing from you people. whatever you mention in an email if you fulfill a single request of mine I'll be happy but no .. you people disconnect calls upfront without customer authorization. I will not leave you guys, I'll take every person in the corner who misses behaving. And it's not a single time whenever I'm booking I have to face the same issue. the person asking for more money on my booking price, because of you I have spent 3700 Rupees, as well as I, wanted my precious time, I have all the proof in return of what you people committed and what you people did, and I'm still waiting for the manager call. sure I will go to consumer court and will file a case against you. Still,
I wanted to talk to your Senior manager, Before taking any action.I survived on Sunday, long 5 hrs on a call with you and person told me you will get a call in 30n min, but no call, again I call and that person took 2 hrs and after 2 hrs he said what the issue you have, even he said you will get a call from a manager in 2-4 hrs and he disconnects my call while I was talking. and not a single call I receive from you that day, what mean, I Book the hotel, I paid the amount and still, I have to stay on the road without fault.

I booked a hotel from oyo website on 22/05/2022. When i tried paying through debit card, my transaction failed and oyo put my booking on hold so i tried again and this time through netbanking, the payment was successful. The next day i got a message that **** amount have been deducted from your account so technically i paid twice for the same booking and i want my refund. I tried talking to the hotl but they are not cooperating. Kindly refund the deducted amount.

contact number- [protected]
mail id- [protected]@gmail.com
booking id- WH5Y3492
please make sure I get my refund asap. It is my first experience with Oyo and I don't want it to be unpleasent.
I come from a very average family and this amount of money matters a lot to me. I hope your team will understand the issue and work to resolve it asap.
It's taking much more than expected. Kindly make a customer care executive talk to me about my issue over a phone or resolve the issue.

Om 21 April I have booked room at Gurugram in hotel Town house near Medanta The Medicity from 21 April to 24 April. For that booking I paid 2026 rs by online payment method. But when I reached for booking the owner of hotel refuses to provide any room to OYO customers.After which I tried Oyo helpline no for some help but no is not received by any one.
Than for help I mailed my problem to OYO email id from their also I didn't get any relief.
Then after word I have to cancel my booking for which Oyo deducted cancellation charge of rs 676 and only returned me amount of rs 1451. So please help me at that time I was totally disturbed and also feel mentally taurched

I have booked room vide booking no.
J2ZH9151 and deposited amount rs. 1414/- on[protected] reg mob no. [protected] Mohit Kant Gupta via phone pay.
After cancel booking amount not credited yet and dis not get customer support after making many calls

For OYO room booking, a receptionist has called and given entire details about my asked me to make payment of hotel and asked me I did it on the paytm Id he has shared with me as [protected]@paytm and later asked me to do the payment on another id since it is failed from his end asked me to make another payment. THen I tried to check the number he denied to receive the call. Kindly do the needful to either revert my payment.

I have made OYO booking at Capital O 70991 Prime Square, Bangalore for date 19th May2022 to 23rd May2022 with booking id's ZE6T9977 (Rs.2335), QHJ76513 (s.2173) and JSZR6964 (Rs.1199). As per mentioned in oyo online portal under booking but they have not provide me invoice for the same Rs5707/- same i have paid through oyo app. Continuously trying to talk with oyo customer care but there is no option available to talk to an executive (BPO). People from hotel refuse to give me invoice because we are not walkin customers and payment/booking done through OYO App. . So, my company now not reimburse the above amount as oyo have mentioned in payment receipt invoice collect from hotel at time of checkout. Very frustrating situation to me... please resolve my problem asap.

Email: [protected]@gmail.com / [protected]@gmail.com

I had booked a stay on may 18th through cus care agent of oyo. he said the amt of 1552 and had sent me the link to pay. upon making the payment my stay was confirmed he said. while at check in, i was denied entry at the hotel stating i have to pay more 1500 again. i was given a fake promise and information and through so much pain i had to contact cus care of oyo again and they made me do a fresh booking. and said i would get a refund within 4 days. till now no response yet and their cus care ppl are so rude and cutting the call without proper information.

booking id: Cx5y8167

Hotel Booking for Collection O 30067 Hotel Palmtree

Date of Booking: Apr 8, 2022
Booking id: DVXN9402
Stay dates: May 15 to May 28 (13 nights)

Canceled on : May 11, 2022

Email received saying refund initiated. Since then no refund came. The chat with Oyo customer service is maintaining "Refund in process". But no conclusive remark as to why it is taking so long.

Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource ID: ZPCC5349 | Resource: Booking this is the information regarding my booking the hotle manager denied the chack in as according to him i booked the room online in very cheap price which was not what he charge ofline so the costomer care girl of oyo talked to him and she told me to give him the extra amount that is is asking oyo will refund you your money back 2000 which you are giving extra in cash and ye emailed me the same thats why i paid him the money and after checkout i confirmed with the oyo costomer care the emailed me the same that they will give me the extra money thait i have paid but i still havent got any refund i was promissed to get the refund its been 1 month and i still havent got my refund yet and i have been calling on [protected] but they are not responding properly they hang up all the time or cut the call when ever i ask for redund the room on thet hotle was horable when it comes to hygiene there was used condoms and condoms packet around the bed.

Booking Information :

Booking ID - LZEF3089
Hotel Name - Capital O 60740 Silver Key
Address - 001, #70, RJ Garden, Next to Dominos building near CCD, Marathahalli, Bangalore
Check in Date - 07 May 2022
Check out Date - 09 May 2022
Room Type - Classic
Amount Paid - Rs. 1973

Booking Date - 01 May 2022
Cancellation Date - 04 May 2022

Payment Type - Google Pay Services.

Issue - As per OYO the refund has been initiated and they are asking to check with the bank. But I see credit transaction either on Google Pay or my bank account. It has already been more than 14 days, on calling OYO it says " Wait for 7 days, if amount is not credited, check with your bank". How can i check with my bank when i have no transactional details from OYO.

Hi Customercomplaints,

I have tried to book a room for the amount of 4045rs on May 20, 2022. The payment has been deducted and the booking was not done. Now, all I want is the refund for the deducted amount. Booking mobile number is [protected].

I booked a hotel from oyo website on 22/05/2022. When i tried paying through debit card, my transaction failed and oyo put my booking on hold so i tried again and this time through netbanking, the payment was successful. The next day i got a message that **** amount have been deducted from your account so technically i paid twice for the same booking and i want my refund. I tried talking to the hotl but they are not cooperating. Kindly refund the deducted amount

Hi
My booking ID is MVD40287. OYO charged me twice for my stay. I'm attaching the two payment receipts for the same booking paid via Paytm along with the email that says that I've already paid the amount.
We want our additional money refunded.

On 22nd may 2022 @3:28 pm i called the customer care no. of oyo [protected] and made a payment of 1196₹ by phonepe to oyo for a hotel room booking. Phonepe is showing payment successful and received by oyo. But oyo executives are denying of any payment received.

Phonepe details:
Collect i.d - ICI8fa20c9d5aed4258a78ba9d05f495d1e

Transaction i.d - T2205221529407458924623

Utr:[protected]

Payment made to : oyorooms.[protected]@icici

Booking i.d of oyo : SQSV3788

Tried calling customer care of oyo 3-4 times, every time they ask the details and then ask me to wait for 20-30 mins. Before disconnecting the call. Worst customer care team ever. Wasted my 4-5 hours and gave me a headache... I want a full refund of 1196₹ and a compensation of 5000₹ for giving me mental tension and wasting my time. I want the issue to be resolved asap

Payment was done from Paytm of 851 rupees and Amex cc of 873 rupees. Money got deducted but didn't received any booking, due to urgency of my stay I repeated the payment 3 times out of 1 got successful.
I was totally frustrated that time, being regular customer I trusted the Oyo app on refund related issues.
Please initiate my refund of other two failed booking.
Attaching the paid amount bill

Complaining again as I didn't receive any response on previous complain

I have faced many time check in problem with oyo property if I book room at low cost then property manager ask for extra amount. I book a room on 20th may for 21th may 2022 to 26th may my booking id is CL9Y3392 Or i checked in to hotel after calling my time to oyo customer service or when I come back hotel in evening then my property shifted by oyo without any information. Or I paid offline booking amount too. I'm not getting any proper resolution.

Respected Sir,

I have to file a complaint for the online fraud (through upi) that I suffered on 21st my, 2022 by a mobile number [protected]. The details of the case are as follows :

I had booked a hotel through Oyo Rooms and had paid an amount of Rs.1057 online in advance. I received a call from this number [protected], mentioning all of my booking details including my booking id (T44H1964), hotel name and date of check-in(22nd May, 2022) and check-out (25th May, 2022).
He asked me to pay the remaining amount via a google pay id ([protected]@axisbank) on 21st May 2022 at 5:31 pm, giving the reason behind this to be a shortage of rooms and more no. of customers already waiting for check-ins.

Since I was already in train, and this was a medical visit (I have to see a doctor at CMC, Vellore on 23rd May), therefore I couldn't afford to get my booking cancelled and hence paid the remaining amount of Rs. 3172 to the upi id [protected]@axisbank. I called again to verify the payment made but he said the payment is stucked in his payment gateway and he made me to pay Rs. 3173 and Rs. 6345 (screenshot attached) and then realised that it was a fraud when the phone number was found switched off immediately after the later transaction. I searched the number on truecaller and it showed Oyo Rooms Fraud (screenshot attached).

So I humbly request the authority to kindly register my complaint and take suitable actions and refund my money back.
With hope and regards
Ujjwal Kumar Singh

Refund of 853 was promised over mail in max 14 days, refund still pending after 30 days. Mails ain't being reverted

Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource ID: J35R1035 | Resource: Booking

I booked the hotel while traveling through railway but due to network issue somehow payment got unsuccessful but amount from my slice credit card got deducted and my booking got on hold than i leave it as it is and file the dispute on my slice app they investigate the matter and come to the conclusion that amount has been settled with the merchant so contact to respected merchant but i couldn't find any booking id on oyo that is why no option left for me to file compliment so iam filing it here i need my money back haven't used the hotel devi residency's service so why i will pay please investigate the matter asap

I have booked a room with Oyo with ID YOZX4127
Due to some personal reason i have to cancelled that booking after 15 minutes.
I have paid to them VIA credit card
Total amount was 447 but they refund only Rs 40 and rest 407 is still pending.
There customer service persons are big fraud they keep your call on hold for half n hour & then cut it without resolution.
They keep harssiing people knowingly even they have booked a fake hotel room in Amritsar with my ID.
Need help immediately

Jitin Garg
# [protected]