OYO Rooms Complaints & Reviews

I had booked a stay on may 18th through cus care agent of oyo. he said the amt of 1552 and had sent me the link to pay. upon making the payment my stay was confirmed he said. while at check in, i was denied entry at the hotel stating i have to pay more 1500 again. i was given a fake promise and information and through so much pain i had to contact cus care of oyo again and they made me do a fresh booking. and said i would get a refund within 4 days. till now no response yet and their cus care ppl are so rude and cutting the call without proper information.

booking id: Cx5y8167

Hotel Booking for Collection O 30067 Hotel Palmtree

Date of Booking: Apr 8, 2022
Booking id: DVXN9402
Stay dates: May 15 to May 28 (13 nights)

Canceled on : May 11, 2022

Email received saying refund initiated. Since then no refund came. The chat with Oyo customer service is maintaining "Refund in process". But no conclusive remark as to why it is taking so long.

Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource ID: ZPCC5349 | Resource: Booking this is the information regarding my booking the hotle manager denied the chack in as according to him i booked the room online in very cheap price which was not what he charge ofline so the costomer care girl of oyo talked to him and she told me to give him the extra amount that is is asking oyo will refund you your money back 2000 which you are giving extra in cash and ye emailed me the same thats why i paid him the money and after checkout i confirmed with the oyo costomer care the emailed me the same that they will give me the extra money thait i have paid but i still havent got any refund i was promissed to get the refund its been 1 month and i still havent got my refund yet and i have been calling on [protected] but they are not responding properly they hang up all the time or cut the call when ever i ask for redund the room on thet hotle was horable when it comes to hygiene there was used condoms and condoms packet around the bed.

Booking Information :

Booking ID - LZEF3089
Hotel Name - Capital O 60740 Silver Key
Address - 001, #70, RJ Garden, Next to Dominos building near CCD, Marathahalli, Bangalore
Check in Date - 07 May 2022
Check out Date - 09 May 2022
Room Type - Classic
Amount Paid - Rs. 1973

Booking Date - 01 May 2022
Cancellation Date - 04 May 2022

Payment Type - Google Pay Services.

Issue - As per OYO the refund has been initiated and they are asking to check with the bank. But I see credit transaction either on Google Pay or my bank account. It has already been more than 14 days, on calling OYO it says " Wait for 7 days, if amount is not credited, check with your bank". How can i check with my bank when i have no transactional details from OYO.

Hi Customercomplaints,

I have tried to book a room for the amount of 4045rs on May 20, 2022. The payment has been deducted and the booking was not done. Now, all I want is the refund for the deducted amount. Booking mobile number is [protected].

I booked a hotel from oyo website on 22/05/2022. When i tried paying through debit card, my transaction failed and oyo put my booking on hold so i tried again and this time through netbanking, the payment was successful. The next day i got a message that **** amount have been deducted from your account so technically i paid twice for the same booking and i want my refund. I tried talking to the hotl but they are not cooperating. Kindly refund the deducted amount

Hi
My booking ID is MVD40287. OYO charged me twice for my stay. I'm attaching the two payment receipts for the same booking paid via Paytm along with the email that says that I've already paid the amount.
We want our additional money refunded.

On 22nd may 2022 @3:28 pm i called the customer care no. of oyo [protected] and made a payment of 1196₹ by phonepe to oyo for a hotel room booking. Phonepe is showing payment successful and received by oyo. But oyo executives are denying of any payment received.

Phonepe details:
Collect i.d - ICI8fa20c9d5aed4258a78ba9d05f495d1e

Transaction i.d - T2205221529407458924623

Utr:[protected]

Payment made to : oyorooms.[protected]@icici

Booking i.d of oyo : SQSV3788

Tried calling customer care of oyo 3-4 times, every time they ask the details and then ask me to wait for 20-30 mins. Before disconnecting the call. Worst customer care team ever. Wasted my 4-5 hours and gave me a headache... I want a full refund of 1196₹ and a compensation of 5000₹ for giving me mental tension and wasting my time. I want the issue to be resolved asap

Payment was done from Paytm of 851 rupees and Amex cc of 873 rupees. Money got deducted but didn't received any booking, due to urgency of my stay I repeated the payment 3 times out of 1 got successful.
I was totally frustrated that time, being regular customer I trusted the Oyo app on refund related issues.
Please initiate my refund of other two failed booking.
Attaching the paid amount bill

Complaining again as I didn't receive any response on previous complain

I have faced many time check in problem with oyo property if I book room at low cost then property manager ask for extra amount. I book a room on 20th may for 21th may 2022 to 26th may my booking id is CL9Y3392 Or i checked in to hotel after calling my time to oyo customer service or when I come back hotel in evening then my property shifted by oyo without any information. Or I paid offline booking amount too. I'm not getting any proper resolution.

Respected Sir,

I have to file a complaint for the online fraud (through upi) that I suffered on 21st my, 2022 by a mobile number [protected]. The details of the case are as follows :

I had booked a hotel through Oyo Rooms and had paid an amount of Rs.1057 online in advance. I received a call from this number [protected], mentioning all of my booking details including my booking id (T44H1964), hotel name and date of check-in(22nd May, 2022) and check-out (25th May, 2022).
He asked me to pay the remaining amount via a google pay id ([protected]@axisbank) on 21st May 2022 at 5:31 pm, giving the reason behind this to be a shortage of rooms and more no. of customers already waiting for check-ins.

Since I was already in train, and this was a medical visit (I have to see a doctor at CMC, Vellore on 23rd May), therefore I couldn't afford to get my booking cancelled and hence paid the remaining amount of Rs. 3172 to the upi id [protected]@axisbank. I called again to verify the payment made but he said the payment is stucked in his payment gateway and he made me to pay Rs. 3173 and Rs. 6345 (screenshot attached) and then realised that it was a fraud when the phone number was found switched off immediately after the later transaction. I searched the number on truecaller and it showed Oyo Rooms Fraud (screenshot attached).

So I humbly request the authority to kindly register my complaint and take suitable actions and refund my money back.
With hope and regards
Ujjwal Kumar Singh

Refund of 853 was promised over mail in max 14 days, refund still pending after 30 days. Mails ain't being reverted

Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource ID: J35R1035 | Resource: Booking

I booked the hotel while traveling through railway but due to network issue somehow payment got unsuccessful but amount from my slice credit card got deducted and my booking got on hold than i leave it as it is and file the dispute on my slice app they investigate the matter and come to the conclusion that amount has been settled with the merchant so contact to respected merchant but i couldn't find any booking id on oyo that is why no option left for me to file compliment so iam filing it here i need my money back haven't used the hotel devi residency's service so why i will pay please investigate the matter asap

I have booked a room with Oyo with ID YOZX4127
Due to some personal reason i have to cancelled that booking after 15 minutes.
I have paid to them VIA credit card
Total amount was 447 but they refund only Rs 40 and rest 407 is still pending.
There customer service persons are big fraud they keep your call on hold for half n hour & then cut it without resolution.
They keep harssiing people knowingly even they have booked a fake hotel room in Amritsar with my ID.
Need help immediately

Jitin Garg
# [protected]

Date- 21/05/2022.
I booked an oyo room around 10 AM and my money is deducted but on oyo app it shows "Bookin on hold", and message is showing under my booking details "Payment is unsuccessful kindly pay again in 30 mins". Then I contacted customer support they told me that the payment is not processed due to server issue, you will get your money back within 7 to 14 days. That time I need a room so I booked again (Same hotel). When I reached hotel, hotel staff told me that we are not accepting any booking from oyo. They told me you should contact oyo for refund. They were saying that they unlisted their property from oyo app, but it still showing on app and they also complained about this issue. Due to this problem I paid twice (949rs x 2). How can I get my money back. Kindly help me. I diidn't get any room but I paid twice. Help me please. Kindly reply I will provide all necessary documnets.

Hi
I was just booking a hotel in noida from May 21, 2022 to May 23, 2022 in OYO 75488. My payment is completed and the money is deducted from the bank but the booking is not reflecting on the app.
How will I get the refund and how will I book the hotel again?

I booked an oyo and made the payment online by upi but I didn’t got any confirmation regarding the same. The money has been debited but i have not received any confirmation from the oyo site.

Oyo Team,

I attempted to make a booking on 12th May at 10:36 pm through the OYO app. I executed the transaction through PayTM for the amount of Rs. 1870. After the transaction, the booking ID was not generated and I lost my money.

I have the transaction ID of PayTM. I would like to have a refund of the entire money earliest.

Your customer care centre is absolutely pathetic. Customer care executives are clueless and helpless. They leave the customers on hold for a long duration and simply disconnect the calls.

Details of the booking are as follows-
Name: Tanay Shah
Booking Contact Number: [protected]
PayTM Transaction Details are as under:

Order Id: hdqadjmpg8xe6hbk1dysj2io

Worst Company in Hotel industry

I have been mailing them since 29th april. I booked a hotel from their mobile application and paid the whole amount for my 2 days stay in Mumbai. But i when i reach to the place, manager denied for the checkin and ask me to contact help center. I called and wasted nearly 2 hour in the afternoon. The Oyo care tried for shifting my booking into another hotel but they failed to orovide the same and lastly process for refund.

But till date as on 20th May, 2022; i haven't received my money back.

They said 7-14 working days ?

They are big liars.

Pay my Money oyo

Booking ID : A5TJ7587

Sir/mam i had booked my room on Ankita guest house, checkin date was 21 may but i cancelled on 19 may but after that i didn't receive my rehund amount, my booking id is = B2718025. Also there is no support from oyo customer care