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3.7
Updated: Dec 31, 2025
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OYO Rooms reviews & complaints page 89

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P
Prashant Chakravarti
May 9, 2022
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Address: Gorakhpur

After reaching hotel they did not alLow to check in. They bn need more money
OYO Rooms customer support has been notified about the posted complaint.
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Hi Prashant, this is certainly not the experience we want you to have with us. Please share your booking details to get it checked and assist you further. ~Team OYO
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    Kaushik Doley
    May 9, 2022
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    I have not been refunded the promised amount by OYO even after 7-14 working days of raising the ticket. No help from customer care either
    OYO Rooms customer support has been notified about the posted complaint.
    May 09, 2022
    Updated by Kaushik Doley     15+ mins of waiting in the customer care number and irresponsive Yo chat of OYO

    May 09, 2022
    Updated by Kaushik Doley     Update: it has been 25min of waiting in the Wonderful State of the Art -OYO Customer Service Support.

    May 09, 2022
    Updated by Kaushik Doley     Update: 34 min

    May 09, 2022
    Updated by Kaushik Doley     Punctual customer service executives too

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      Rakesh.Bhardwaj
      from Noida, Uttar Pradesh
      May 9, 2022
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      I booked OYO Room under booking no. UFWL6404. On visiting OYO Owner denied the availability of Room as there all the Rooms already booked till 11 due to marriage function, I keep on calling OYO but no response call kept of waiting of long then disconnected, finally i have cancelled booking after sufreing for more then 2 hours outside of the OYO. OYO refunded only half of the amount why ? is this my mistake that OYO dont have vacant room for guest ?? Poorest service Oyo is taking booking without knowing the actual status of the avialablity of the Rooms then rachning Oyo Customer care is one of the major challange and 3rd without listing to guest refund was raised. Can you please arrange to resolve my query,
      My contact no. is [protected]
      OYO Rooms customer support has been notified about the posted complaint.
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        S
        Shirshendu Modak
        from Jalpaiguri, West Bengal
        May 9, 2022
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        On 21.04.2022 I had booked an oyoroom of Booking id - KDQ58273 and the payment for it was prepaid. Due to some issue I had to cancel it on 22.04.2022 at 8:45am. It has been 15 days till now I have not received the refund of that following prepaid transaction. Kindly look into these matter to initiate the refund.
        OYO Rooms customer support has been notified about the posted complaint.
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          S
          Shirshendu Modak
          from Jalpaiguri, West Bengal
          May 9, 2022
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          Address: OYO Rooms, 325, Spaze Tech Park Tower B, Sohna Road, Gurgaon, Haryana, India, Pin Code – 122001.
          Website: www.oyorooms.com

          Poor Service policy
          Called it for help..put me in hold for more than 15minutes and automically the call ended.I didnot get my refund and my problem wasnot solved.And they didnot respond to my problem
          OYO Rooms customer support has been notified about the posted complaint.
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            S
            Sandali Singh
            May 9, 2022
            Resolved
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            Resolved

            I have paid Rs1618 to Oyo through Paytm on[protected]. They said that I'll be getting a call and after pressing 1 my booking will get confirmed but that didn't happen. And now when I called the customer care and asked them about my booking they are saying that no booking is there on the particular no.
            Jun 10, 2022
            Complaint marked as Resolved 
            OYO Rooms customer support has been notified about the posted complaint.
            Verified Support
            May 10, 2022
            OYO Rooms Customer Care's response             Hi, please share the transaction screen shot and your registered contact details to enable us to assist you. ~Team OYO
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              A
              Ani k Cherian
              from Kottayam, Kerala
              May 9, 2022
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              Address: Kochi, near lulu mall, edapally, Kottayam, Kerala

              I have booked 2 suites for may 7th check in at Oyo flagship 77876 amigo suites. I have paid the booking amount on 7th morning through oyo app. As we have reached the hotel by 7th may afternoon, the hotel authorities just denied our check in stating that they are not accepting bookings through oyo. It caused such great inconvenience for us and loss of money. I request for refund of Rs 2318 which I completely lost for booking
              OYO Rooms customer support has been notified about the posted complaint.
              View replies
              Hi Ani, we are unhappy to hear the discomfort you faced with us. We are dedicated to our guest's contentment and happiness and hence we would bring you the same. Kindly share your booking ID to help us in assisting you better.~Team OYO
              Reply
              Ani k Cherian's [Complaint's author] reply, May 11, 2022
              Booking ID: R6DY7177
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                D
                Deepak At
                May 9, 2022
                Resolved
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                Resolved

                Address: OYO Hotels and Homes, Gurgaon, Haryana, India
                Website: www.oyorooms.com

                Hi @OYO
                I done a payment for booking rooms for the date of 14/05/2022 to 16/05/2022. The payment was done through google pay in the date of 8/05/2022 and time is 8:21 pm
                I have the payment details from google pay. I called for CUSTOMER support so mANY TIMEs but nobody cares. I have all call recordings, thats just to show everyone how ignorant and rude this guys are, just for self satisfaction.I need the booking ID, atleast a respectful reply,
                till when should i wait for a confirmation?,
                should i book for another room?
                I will get the room or refund?
                Will you guys ever give a ### about another persons time and money?
                Jun 10, 2022
                Complaint marked as Resolved 
                OYO Rooms customer support has been notified about the posted complaint.
                Verified Support
                May 10, 2022
                OYO Rooms Customer Care's response                 Hi Deepak, please share the transaction screen shot and your registered contact details to enable us to assist you. ~Team OYO
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                  K
                  Kamal Mangtani
                  from Adipur, Gujarat
                  May 9, 2022
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                  My money got deducted from my google pay and not showing any booking and any booking id plz help us to resolve the problem my money got lost in it 😭😭 plz help us to get my refund money back 😭
                  OYO Rooms customer support has been notified about the posted complaint.
                  View replies
                  Hi Kamal,

                  We are disheartened to come across how you feel. This is not how we wish to service our guests at Oyo. Please help us with your booking details so we can make it up for you.

                  Thanks
                  TEAM OYO
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                    K
                    Kamal Mangtani
                    from Adipur, Gujarat
                    May 9, 2022
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                    I booked my oyo room then payment was deducted but booking was not done please help us and there is not showing any booking my money has deducted and there is not showing any booking I'd 😭.plz help.
                    My number is [protected]
                    OYO Rooms customer support has been notified about the posted complaint.
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                      G
                      Gauthamkarippayil
                      from Kottayam, Kerala
                      May 8, 2022
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                      Address: Karippayil
                      Website: www.oyo.com

                      I had booked a hotel in Kerala for my brothers marriage in March due to some issues from the hotel side i had cancelled the booking and after two months still i haven't received the refund
                      OYO Rooms customer support has been notified about the posted complaint.
                      View replies
                      Hi Gautham, we completely understand your concern. Kindly help us with the booking id/contact number so we can look into it and assist you further. ~Team OYO
                      Reply
                      Hi Gautham, we completely understand your concern. Kindly help us with the booking id/contact number so we can look into it and assist you further. ~Team OYO
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                        S
                        sonu1234554321
                        May 8, 2022
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                        Resolved

                        I booked in the OYO app and payed via PhonePe Rs 911. Money also got deducted from my bank account.
                        Booking id : RK2Y2221

                        But this was not reflected on the app. My friend later paid on spot for the booking. I want my refund because you have a faulty application. I paid DOUBLE !!!
                        Jun 12, 2022
                        Complaint marked as Resolved 
                        OYO Rooms customer support has been notified about the posted complaint.
                        May 08, 2022
                        Updated by sonu1234554321                         I made several phone calls to customer care but no response. Even your chat box is not helpful.

                        911 rupees is a huge amount and if this is happening to a lot of people, there is definitely something big happening behind. See bank statement attached

                        Don’t scam innocent people who believe in your product. Please refund.

                        Verified Support
                        May 10, 2022
                        OYO Rooms Customer Care's response                         Hi, this is certainly not the experience we want you to have with us. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO
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                          S
                          Sravs10
                          from Hyderabad, Andhra Pradesh
                          May 8, 2022
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                          Website: Oyorooms

                          Money is deducted but room booking is bit confirmed. I need refund
                          OYO Rooms customer support has been notified about the posted complaint.
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                          Money deducted but room not booked
                          Reply
                          Hi Sravs, we are unhappy to hear about the technical glitch you faced with us. We are dedicated to our guest's contentment and happiness and hence we would bring you the same. Kindly share your contact details or email id to help us in assisting you better.~team OYO
                          Reply
                          Sravs10's [Complaint's author] reply, May 16, 2022
                          [email protected]
                          Sravs10's [Complaint's author] reply, May 17, 2022
                          8340833575
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                            P
                            Praveen Kumar Gopal
                            from Chennai, Tamil Nadu
                            May 8, 2022
                            Resolved
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                            Resolved

                            Website: www.oyorooms.com

                            The refund status of the booking id OUDG4316 shows that the amount has been refunded.
                            However it is been more than 15 working days and I have not still got the refund.
                            Everytime I contact the support, I keep getting the same answer that the refund is successful and the amount will be credited in 7-14 working days

                            If you claim the refund is successful from your end, then could you please share the following details to check at my end, because my bank require the following details to initiate an investigation

                            1) The last 4 digits of the source account from where the transfer was initiated

                            2) The last 4 digits of the target account to which the amount was credited

                            2) Unique Transaction Reference (UTR) number

                            3) Date of transaction
                            Jun 24, 2022
                            Complaint marked as Resolved 
                            OYO Rooms customer support has been notified about the posted complaint.
                            Verified Support
                            May 10, 2022
                            OYO Rooms Customer Care's response                             Hi Praveen, this is certainly not the experience we want you to have with us. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO
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                              S
                              Sk Kiran raj
                              from Hyderabad, Telangana
                              May 8, 2022
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                              Address: Mvp, street 3 vizag
                              Website: Oyo

                              I booked oyo room “mvp checkin” vizag.
                              They promised to offer complementary refund but now they are not accepting it.
                              OYO Rooms customer support has been notified about the posted complaint.
                              View replies
                              Hi Kiran, we believe in keeping our customers as our first priority, therefore would request you to kindly help us with your Booking ID/ Contact Details over so we can transit your experience with us. ~Team Oyo
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                                M
                                melvin r
                                May 8, 2022
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                                Resolved

                                I had booked an hotel on 19th April and had canceled my booking on the same day because the hotel had denied us check-in.
                                Booking ID: UZ7X1006. It has been over 14 working days and I haven’t received the refund yet. There are no issues from the banks side. The customer support haven’t been taking any action. They keep telling that it will take more time for the refund to reflect. Very disappointed of Oyo and the service provided. Kindly look into this issue.
                                Jun 17, 2022
                                Complaint marked as Resolved 
                                OYO Rooms customer support has been notified about the posted complaint.
                                Verified Support
                                May 09, 2022
                                OYO Rooms Customer Care's response                                 Hi Melvin, we regret the delay in processing your refund. At OYO, we are dedicated to our guest's contentment and happiness. We've escalated the issue internally to get it investigated for you. Our team will soon reach out to you to share an update. Your patience in the interim is appreciated.~Team OYO
                                Verified Support
                                May 11, 2022
                                OYO Rooms Customer Care's response                                 Hi Melvin, as checked, our team has connected and assisted you with your concern. Please feel free to connect for any other assistance.~Team OYO
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                                  W
                                  Washim Firoz
                                  May 8, 2022
                                  Resolved
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                                  Resolved

                                  Address: Kolkata

                                  I booked an AC room via OYO in Cuttack. On the day of check-in I see that my hotel has been changed to a cheap Non-AC Hotel. This must be illegal. I called customer care but they just disconnect my call after a while. I am thinking about going to consumer forum with this.
                                  Jun 11, 2022
                                  Complaint marked as Resolved 
                                  OYO Rooms customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 09, 2022
                                  OYO Rooms Customer Care's response                                   Hi Washim, thank you for bringing this to our attention. We understand that nothing we say can make up for this unpleasant experience. Please give us an opportunity to get this resolved on priority. We will quickly check the details and help you. ~Team OYO
                                  Verified Support
                                  May 10, 2022
                                  OYO Rooms Customer Care's response                                   Hi, as checked, our team has connected with you for your assistance and addressed your issue. For any further assistance feel free to contact us. ~Team OYO
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                                    S
                                    Satti1999
                                    May 8, 2022
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                                    I tried to login in oyo app after reinstall.
                                    First i verify my mobile number but after that when i fill my email and name, i only get a sign-up button when i click on it, it just show me "cannot have two signup from one device. I try with different mail id but same response.
                                    OYO Rooms customer support has been notified about the posted complaint.
                                    View replies
                                    Hi Satti, you can log in with only one number from your phone in the OYO app. In case you want to log in through your other number please use a different phone or log in through the web browser. ~Team OYO
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                                      S
                                      Swpnl.vrma
                                      May 8, 2022
                                      Resolved
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                                      Resolved

                                      Address: Noida

                                      I had booked OYO twice this week and both the times property manager denied our check in and I didn't get any refund for my any booking. I had to pay again to book hotel which is a complete rip off. I've spent around 3k and got a stay in such a ### hotel.
                                      Jun 12, 2022
                                      Complaint marked as Resolved 
                                      OYO Rooms customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 09, 2022
                                      OYO Rooms Customer Care's response                                       Hi S, we are dejected to learn about your disheartening experience with us. We always strive to extend beautiful stays and services to our guests and we certainly believed to extend the same to you. We request you to please share your stay details to help us in improving your experience.~Team OYO
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                                        K
                                        Kousikdas02
                                        May 8, 2022
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                                        Resolved

                                        I have brought wizard membership of 399 and paid using my debit card. Money is deducted from bank account but oyo app showing that payment failed. Attaching screenshot.
                                        Jun 19, 2022
                                        Complaint marked as Resolved 
                                        OYO Rooms customer support has been notified about the posted complaint.
                                        Verified Support
                                        May 11, 2022
                                        OYO Rooms Customer Care's response                                         Hi Koushik, we regret the technical inconvenience you faced with us. OYO is dedicated to extending the best of stays and services to its dear guest and hence we would serve you the same. We request you to please share your registered contact number to help us in assisting you better.~Team OYO
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