OYO Rooms Complaints & Reviews

I have booked 2 suites for may 7th check in at Oyo flagship 77876 amigo suites. I have paid the booking amount on 7th morning through oyo app. As we have reached the hotel by 7th may afternoon, the hotel authorities just denied our check in stating that they are not accepting bookings through oyo. It caused such great inconvenience for us and loss of money. I request for refund of Rs 2318 which I completely lost for booking

Hi @OYO
I done a payment for booking rooms for the date of 14/05/2022 to 16/05/2022. The payment was done through google pay in the date of 8/05/2022 and time is 8:21 pm
I have the payment details from google pay. I called for CUSTOMER support so mANY TIMEs but nobody cares. I have all call recordings, thats just to show everyone how ignorant and rude this guys are, just for self satisfaction.I need the booking ID, atleast a respectful reply,
till when should i wait for a confirmation?,
should i book for another room?
I will get the room or refund?
Will you guys ever give a ### about another persons time and money?

My money got deducted from my google pay and not showing any booking and any booking id plz help us to resolve the problem my money got lost in it 😭😭 plz help us to get my refund money back 😭

I booked my oyo room then payment was deducted but booking was not done please help us and there is not showing any booking my money has deducted and there is not showing any booking I'd 😭.plz help.
My number is [protected]

I had booked a hotel in Kerala for my brothers marriage in March due to some issues from the hotel side i had cancelled the booking and after two months still i haven't received the refund

I booked in the OYO app and payed via PhonePe Rs 911. Money also got deducted from my bank account.
Booking id : RK2Y2221

But this was not reflected on the app. My friend later paid on spot for the booking. I want my refund because you have a faulty application. I paid DOUBLE !!!

Money is deducted but room booking is bit confirmed. I need refund

The refund status of the booking id OUDG4316 shows that the amount has been refunded.
However it is been more than 15 working days and I have not still got the refund.
Everytime I contact the support, I keep getting the same answer that the refund is successful and the amount will be credited in 7-14 working days

If you claim the refund is successful from your end, then could you please share the following details to check at my end, because my bank require the following details to initiate an investigation

1) The last 4 digits of the source account from where the transfer was initiated

2) The last 4 digits of the target account to which the amount was credited

2) Unique Transaction Reference (UTR) number

3) Date of transaction

I booked oyo room “mvp checkin” vizag.
They promised to offer complementary refund but now they are not accepting it.

I had booked an hotel on 19th April and had canceled my booking on the same day because the hotel had denied us check-in.
Booking ID: UZ7X1006. It has been over 14 working days and I haven’t received the refund yet. There are no issues from the banks side. The customer support haven’t been taking any action. They keep telling that it will take more time for the refund to reflect. Very disappointed of Oyo and the service provided. Kindly look into this issue.

I booked an AC room via OYO in Cuttack. On the day of check-in I see that my hotel has been changed to a cheap Non-AC Hotel. This must be illegal. I called customer care but they just disconnect my call after a while. I am thinking about going to consumer forum with this.

I tried to login in oyo app after reinstall.
First i verify my mobile number but after that when i fill my email and name, i only get a sign-up button when i click on it, it just show me "cannot have two signup from one device. I try with different mail id but same response.

I had booked OYO twice this week and both the times property manager denied our check in and I didn't get any refund for my any booking. I had to pay again to book hotel which is a complete rip off. I've spent around 3k and got a stay in such a ### hotel.

I have brought wizard membership of 399 and paid using my debit card. Money is deducted from bank account but oyo app showing that payment failed. Attaching screenshot.

I have made the booking of OYO room via Booking.com for the below mentioned period. The hotel denied to provide the room even after the booking and I was forced to cancel the booking. I have discussed the matter with customer care and they approved the refund. The money is not yet received in my account. Please do the needful.

On Fri Apr 15 00:35:39 GMT 2022 wrote:
RCA FORMAT FOR REFUND/WAIVERS

Ticket ID: [protected]
Booking ID: AUE83886
Check-in (dd-mm-yyyy): ${14/04/2022}
Check-out (dd-mm-yyyy): ${16/04/2022}
OYO ID: ${oyoId} MYS441
Booking Creation Source: Online Travel Agent ( Booking.com)
Booking Status: Cancelled booking
Property Name:

OYO 86739 Hotel New Vinay Residency

Property Code: 86739
Was the request raised within 48hrs (Yes/No):
Cancellation or modification date on which it was requested: dd-mm-yyyy
Payment Mode: Paytm
Amt. to be refunded: 86739
Total Payment made by the Guest: 2030.0
Reason for refund: Check in denied
Dispute Id:
Was the validation done from the PM/Stock (Yes/No):
Refund Policy:
Refund Mode: bank
Dispute Adjusted (Yes/No):
Approved by Designation: Manager
Approved by Name: Vinod

Pathetic service by oyo debited my money from wallet and when I got option of cancelling my booking then I get zero refund without even checking in pathetic pathetic customer service I called them minimum 30 times and no one is ready to solve my problem
QFH66102 - BOOKING ID

I have paid rs. 1581 through slice card to oyo app on 07 may 2022 to book hotel in banglore at OYO 378 Aira Apartments . My money got deducted but booking not confirmed by oyo app and no booking ID generates. On calling customer care of oyo they have booked hotel again and said i will raise complaint for you for refund but no intimation received for that. Now i lost my money and no information i have where i have to go for my money, oyo has started good scam like that.

Please help me out.

I stayed at the Dovecote Hotel, UK 04/05/22 05/05/22. Booking Ref [protected]. It was booked through Hotels.com.

When I checked out of the hotel, I was for the VAT invoice but was told that I would need to ask OYO Room or Hotels.com.

I have asked both Oyo Rooms and Hotels.com for a VAT invoice and have been refused with both companies saying I should ask the other.

I need the VAT invoice for...

I booked 2 rooms and paid for it using UPI. My money got deducted but I haven't received any confirmation or booking ID. I cant use OYO chat because it asks for bookingID which I dont have. Contacted customer care and all they say is to wait.

We booked 11 rooms with Oyo Rooms at Hotel Karishma, Pune (OYO 11601) with booking Id XHXW7971 and paid the required advance. On the day of check in, the hotel called us to say that this rate is not acceptable to them and they will not allow check in. Calling the OYO helpline was of no use. In the middle of this, we got a call from an unidentified person claiming to be the Area Service Manager of OYO who said he will sort out the issue provided we pay the balance. Assuming this to be genuine, we went ahead and paid the balance amount which was a large sum. After this, the hotel allowed check in but on the checkout date, the hotel said they have not got any payment from OYO. Repeated calls to the Area Service Manager were of no use as the phone was switched off. This seems to be a big scam involving the hotel and OYO.

Calls to the Oyo customer care number were of no use … their employees excuse is that the system is not working and they are not able to check the details.

OYO in India should be shut down immediately for this kind of fraud and poor customer service