OYO Rooms Complaints & Reviews

I had stayed at Oyo Hotel in Sarjapur, Bengaluru on 20th April, 2022. I needed a GST invoice for my stay as this was a business visit. I asked the frontdesk team for the same during checkin. They told me to contact OYO directly to get the same.

During my visit, I had entered my GST details in the app. After my visit, I had requested OYO for my GST invoice. However, despite repeated follow ups, they haven't replied to my emails. Nobody responds to my chat messages and the worst part is, OYO will say that they cannot provide me GST invoice after 4 days, when the month of April is over (since according to their policy, GST invoice needs to be claimed within the month of stay)

It is astonishing how far I have to go to get a GST invoice from Oyo. Please resolve the same at the earliest.

Ticket #: [protected]

Hi OYO
I have booked "Collection O 83897 Chennai Guest House"

From 26 april to 30 april 2022
Booking Details are:
ID: ATDG0897

I have made the full payment of the Booking which after coupon discount in OYO app its coming down to Rs 3563

Now when I am calling the Hotel, they are saying the you need to pay more. I said the room charges which were shown in the App is what I have paid and fully paid. The hotel is saying rooms charges displayed in the App is not accurate and you need to pay more for the Rooms.

OYO there is no way to contact your customer care as your chat service is very pathetic, I cannot even talk to representative.

All i can say OYO along with Hotels is cheating the customers in displaying Inaccurate information in the App and After booking they are causing inconvenience to the customer with the inability for the customer to reach the Customer Care.

Yesterday I booked a oyo room in kalkaji.
First it shows booked and I have paid full amount but after few hours it was cancelled automatic and partial refund was processed md 2 more bookings was created automatically from oyo's side and executive of oyo accepted that mess was created drom their side .
I have called multiple times in oyo but not a single executive helped me.
This is very unprofessional and not acceptable.
So I need a resolution ASAP. Otherwise i commit suicide share ll the details with police.
Because my whole day was exhausting just because of your poor service and unprofessional executives.

I booked oyo room through oyo app my booking id is B3YL3560 and paid 925 through app and when I entered the hotel they told our price is 2000 so you need to pay 1075 for checkin and 35 for water bottle, it was pathetic experience and even I can't reach Oyo customer care and there is no option in the app to complain this.
My mobile number - [protected]...

Hi,

This is to raise an issue while doing an booking in OYO. While doing the booking, the amount was deducted from my Amazon Pay account but order was failed due to some error in their portal and the booking ID was not created. Hence please let me know what is the status of my booking or when the amount will be refunded. Please find details of the transaction below.

OYO Rooms Id: fhpjh66tkcjp7xn8qwqrizhk

Transaction ID: P[protected]

Booked a OYO Room at Hyderabad vide Booking ID RY302489 and checked in on 19 April 2022. The Payment for the room ₹ 1014/- and additional amount for Breakfast ₹. 100/- was made by through Google pay in two separate payments.

Please provide me a TAX Invoice for the payment of ₹ 1114/- which I made. The Invoice downloaded from OYO App is for ₹ 20/- (Rupees TWENTY) only

Need tax invoice for my stay with booking ID:LRO65768

Even after paying online for the booking the hotel manager asked me for more money. I called oyo customer service for which they said they will compensate and they paid from their behalf to the manager and the oyo assistant said that they will give you check in now, NO extra amount is to be paid. But still the manager kept asking me for more money. I paid 870 while booking online, oyo paid the hotel 770rs extra for the compensation when they said that its "Low Rent". Even after that the manager was demanding 770rs more from me and denied checked in. Overall Oyo gave me no refund as well the hotel also gave me no refund. The hotel manager stole from me as well as oyo. This is the hotel detail. Capital O 26689 Grand Vista SCCO 19 Kalgidhar Enclave, Zirakpur-Panchkula-Kalka Hwy, Baltana, Zirakpur, Punjab 140603. I want to take an immediate action against the hotel as well OYO for the inconvience caused by them. This event took place on 24/04/2022.

I have booked an OYO room Collection O 75883 Hotel Galaxy Hospitality . Amount has been deducted but no booking confirmation received. I have attached the transaction SLIP.

I booked a hotel from Oyo and got paid twiced when i went to the location of the hotel, the hotel is not there it's just fake details provided in the Oyo app i lost my money.

I booked my hotel through OYO for[protected] to[protected]. They cancelled my booking as per my concern because hotel room is not good as per COVID guidelines or hotel staff abusing towards consumer. On the[protected] when I raised an complain they said full refund is processed but 13 days were passed and still I am not getting my refund. When I try to calling Oyo they talk abusive language and say we are not initiating your refund you can do whatever you want.

Booking ID-
LIG28625
L38A7110

I payed the full money on the website and it was deducted from my account but website still shows partial payment done.
Booking Id:
G0VL4631

I had made a booking at Oyo townhouse 597 Halcyon Tara Residency on 07/04/2022 at about 1 AM. We reached the property to checkin but the receptionist denied it saying the AC is unserviceable in the entire hotel and asked to cancel the booking. On asking about the refund, he said cancel it and then talk to the customer service regarding the same, they will provide it. Having no prior experience with using the app, I cancelled the booking and asked for a refund citing the reason. The agent denied it. On asking for escalation, he said the escalation team would call. But they never called. I had even written to [protected]@oyoroom.com multiple times but no one responds. Pathetic user interface, is non reliable for new customers and such irresponsible customer service agents. I want my refund because I didnt use the service as the hotel had asked to cancel it, none of hotel's money had gone waste.

This is in reference to the refund of amount Rs1175 initiated for the booking id FYZC0472. The refund was initiated on 2nd April 2022 and till 23rd April 2022, it hasn’t been reflected in my source account. This is very poor service from oyo. The refund status is being shown as a success with the ticket id 4349571. No one at oyo responds to such queries and they’re not even providing the invoice. I want a quick and effective solution to my problem.

Dear Sir / Madam,

I am writing to you to raise an issue about: Oyo Room Bookings

The issue that I have experienced was: My dreamland Hotel mumbai was booked, but the hotel said no booking was shown to them by oyo, but I got confirmed mesg from oyo, already prepaid.
Now hotel is again asking for money,
...

Some answers for your understanding---

Who did you speak to?
Customer care

What phone number did you call them on?
[protected]

When did you speak to them?
24/04/2022

What did they promise?
They will transfer call to service teams . But I was on line for about 2 hrs, talked with 5 customer care, but no one answered.
It occurred on: 23/04/2022

Yes, I need refund for my online transaction

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Pinturaj Sahu

Booking reference: LZ9P4691

:
Accommodation booking was not shown at hotel

The hotel I prebooked and prepaid 738 rs .booking was not there with dreamland Hotel mumbai. They asked to pay again at the hotel where leaving out. So I had to pay amount two times 738 in online prepaid transaction to oyo and at the hotel during checkout. Now, I need refund from oyo for online transaction but they are not responding. Neither customer care is providing any solution. He kept forwarding calls for 2-3 hrs with no-one to provide solution for my genuine problem. Please do needful sothat I can get refund for my online transaction from oyo. You can contact me for further details on [protected].MY name is PINTURAJ.

Address of hotel where it happened

Mumbai dreamland Hotel. My living address is reliance greens jamnagar gujarat. I did a booking with oyo for mumbai oyo dreamland Hotel for which I have attached proofs.

Date of booking 15 april 2022
Plot no-95, White House, Plot
No: 95, White House, Opp. Central Park
Metro Station, Sector-20, Kharghar, Navi
Mumbai., but we had cancelled that booking prior 24 hours due to personal issues my Advance payment was deducted 2764 INR which i didnt received till now if you want i can show you my bank statement for the same.

Booking id:- B35A6752
Transaction ID for payment. CICAgOCDyY7DJw

I havent received any refund after cancellation request. please find the attached images for the same.on the app its showing that 2764 INR has been successfully transferred, but i haven't received so. There Customer Care is not responding on the call.Am trying to reach customer support from 15th april.

I have booked a room at a hotel in varanasi yesterday[protected]
Payment is happen by google pe but after payment detection room is not booked.
Plz chek this out.
Return my money back.

I has booked room by oyo app but at the time of check in hotel manager denied for it so they transferred my booking so when I reached the property they ask for more money then booking amount cause of their terrif so I canceled my booking and got mail from oyo thay booking is canceled and money will refund but still not received money or the hotel manager mark as check in/out …
And oyo team is not responding me.

I booked my hotel through OYO for[protected] to[protected]. They cancelled my booking as per my concern because hotel room is not good as per COVID guidelines or hotel staff abusing towards consumer. On the[protected] when I raised an complain they said full refund is processed but 13 days were passed and still I am not getting my refund. When I try to calling Oyo they talk abusive language and say we are not initiating your refund you can do whatever you want. Now they show like robbers. Please resolve this issue. This thing doing many times by Oyo.

An error with payment made booking on OYO happen twice.
booking ID ZNJW5045

Hotel name : OYO 81182 Collection O Comfy Stay Hotels
Check-in : 22 Apr, 12:00 PM onwards
Check-out : 23 Apr till 11:00 AM

While making booking through gpay, I was shown a payment error and an option to try again. When I tried again the payment went through twice and double the money was deducted from my account. My bookings tab still shows one booking only, so I don't have a booking number to report a problem with on the app.