OYO Rooms Complaints & Reviews

I have made a booking on Oyo app for Oyo townhouse 311 prithvi resort lucknow total amount was 5491 rs in the Oyo app . In the app there was an option of paying partially amount of 1955 rs and the rest of the amount to be paid at hotel . I have paid Oyo 1955 through phonepay amount was debited and it's showing on Phonepay the receipt. But there was no booking showing on Oyo app . Kindly refund the amount or solve the query. I have a screenshot of the confirmation

From
Himanshu
[protected]

I have booked a hotel OYO 23302 New Delhi Guest House, Haridwar, Old National Highway 58, Uttarakhand, Haridwar on 14th April 2022, I got assurance from OYO executive that the Hotel is 4 start property. When, I visited the Hotel the rooms were stinky and Toilets were dirty and some of the guest were drunk also. So, for the safety of my family I cancelled the booking. I received that the refund has been initiated Approx. 890 Rs, However, I have made the payment to OYO is 3204 Rs and I have not idea why OYO is deducting the huge amount for cancellation even-though the I have not made any mistake. please resolve this issue.

So i booked a hotel 3 days in advance and oyo kept changing my hotel and on the day of arrival i was given a very cheap hotel with really bad room condition. in the amenities it was mentioned AC room but there was no AC, the bathroom taps were leaking, I spoke to customer support and they said they have spoken to the hotel manager about not providing us with an AC room and that they will initiate a 50% refund after checkout. after checkout i spoke to the agent to initiate refund and now the twist is they won't give refund to the original payment method, they will add it to oyo rupee which was not told to me before. and about that 50% refund, all i received is an amount of 250 rupee added to "oyo rupee". this is so sick and disturbing. oyo is not providing the room you booked in the first place and now not even initiating a 50% refund as promissed. all I want is the refund in the original payment method.

I had booked one room for two days trough OYO app in OYO 87176 Hotel Anurag. My booking was confirmed. But when I was about to proceed to this hotel, a message came that my booking has been cancelled and will be shifted to another one. I was very much annoyed and tried to contact customer support. Then I saw two options whether I want to shift to another hotel or to cancel the earlier one. I choose to cancel thinking that since the agreement has been breached from OYO, I will not be charged. But after I cancelled I found that my money will not be refunded. Even there is no option to call any one in OYO to redress grievance except some pre set messages. This is clearly cheating.

As per Oyo there is ongoing offer ti get a room at ₹0 which seems as a clickbate only. After some time i got a booking at " OYO FLAGSHIP 24051 " and first when i called the hotel to confirm they clearly denied check-in and giving room. After which i CHATTED with a guy via panel of oyo help and then they told me they are taking us on conference which was mute call for 3 mins. I called the hotel again from my end to confirm which they said that they will give me the room with rude tone as if their mother used to live in that room and now they are giving it to us as a FAVOUR or what and then they started threatening that Police will come to verify documents to show pressure and harrase and now either Oyo or the property both are not responding.

Great experience with fraud.

Booking ID- NESK0245
Total Paid- INR 2033
Refunded- INR 1016.5

I Need a Full Refund As I Canceled My Booking within 2 hrs without even checking in.
The hotel Receptionist refused to take on-call bookings from customer care.

Kindly look into this issue as soon as possible.

OYO has given us the written mail for a refund of 7 days due to poor service no washroom and no wifi. The booking ID is D3ZZ8162. OYO took all the bank details it is more than 14 days still there is no refund. OYO is basically doing a fraud. Kindly look into this matter and resolve our issue.

I booked a oyo room on 15th April and paid the amount through phonepe and that too twice. My money got debited but the receptionist said they didn't get any payment. So I had to pay them again and in the third time it was successful for both the side. So when can I expect my refund for my 1st two transactions which were successful yet merchant didn't receive any. The customer service of Oyo is also not helping me in this matter.

Room booked via slice money debited no message and no information about room please refund debited money

I did payment for a booked oyo room via upi and payment failed two times and money got deducted in both cases to Oyo from upi account.

Please help me in receiving back the money from failed transaction
Booking id: LYEA4518

Regarding the booking ID CSSU1644, we have been charged Rs 2136 by Oyo for one night's stay, whereas the hotel is charging only Rs 1100 for the same room.

This is plain daylight robbery by Oyo. Oyo thinks it can charge whatever amount it pleases.

Hotel GS Comforts in Mysore.

I made a transaction for booking a hotel via oyo rooms on 7 april 2022with transaction amount of 1071 via gpay app but when i reach the hotel, the hotel refused my entry so I cancelled the booking on the same time it has been more than 14 working days since oyo is telling me that they have initiated the refund and that i will receive the amount within 14 working days. Then whenever u try to contact Oyo customer support they didn't respond and they still not processed my money so kindly refund my money and solve my issue.
Booking id-Z2372529

To the concerned,

I have booked a hotel OYO 85914 Welcome Hotel, Unamed Road, Uttarakhand 246172, India, Landsdowne.

Booking Details
Name - Anup Kumar Prasad
Booking ID: XCQP4441
Deluxe (3X) X 1
Check-In: 14th April 2022 and Check-Out: 15th April 2022

I trusted the OYO app for the first time and took my family. I was confused about the location so we contacted customer care at [protected].

Through the message (attached below), I received the hotel location.
Kindly find the location of the hotel using the following link https://bit.ly/3ljXWlZ

Once, I reached the venue at around 7 pm. We landed in between the forest on a kaccha road. There was no sign of a hotel, no buildings, no houses, and no street light. I contacted again through customer care to get the hotel manager's number. I have been provided with the number [protected], which was the wrong number. I tried again the customer care and plead for help, but didn't receive any.

With my family in the car, we searched next four hours in the surrounding area and found a pathetic room at midnight to safeguard us and have shelter.

It was the worse experience of my life for trusting OYO. A complete Fraud act and poorly managed supporting system harass common people like me.

On top of that, I am getting messages showing, that I didn't show up at the hotel. I contacted customer care multiple times but it's just an endless loop with no solutions. Now my profile is not even showing that I ever booked a hotel. But I got the invoice for the same booking. Calling customer care doesn't help either. They conveniently disconnected my calls without providing any solution at all.

It's a complete fraud act from the OYO side. Need justification on such irresponsible act from OYO side ASAP

Regards
Anup Kumar Prasad
+[protected]

To the concerned,

I have booked a hotel OYO 85914 Welcome Hotel, Unamed Road, Uttarakhand 246172, India, Landsdowne.

Booking Details
Name - Anup Kumar Prasad
Booking ID: XCP4441
Deluxe (3X) X 1
Check-In: 14th April 2022 and Check-Out: 15th April 2022

I trusted the OYO app for the first time and took my family. I was confused about the location so we contacted customer care at [protected].

Through the message (attached below), I received the hotel location.
Kindly find the location of the hotel using the following link https://bit.ly/3ljXWlZ

Once, I reached the venue at around 7 pm. We landed in between the forest on a kaccha road. There was no sign of a hotel, no buildings, no houses, and no street light. I contacted again through customer care to get the hotel manager's number. I have been provided with the number [protected], which was the wrong number. I tried again the customer care and plead for help, but didn't receive any.

With my family in the car, we searched next four hours in the surrounding area and found a pathetic room at midnight to safeguard us and have shelter.

It was the worse experience of my life for trusting OYO. A complete Fraud act and poorly managed supporting system harass common people like me.

On top of that, I am getting messages showing, that I didn't show up at the hotel. I contacted customer care multiple times but it's just an endless loop with no solutions. Now my profile is not even showing that I ever booked a hotel. But I got the invoice for the same booking. Calling customer care doesn't help either. They conveniently disconnected my calls without providing any solution at all.

It's a complete fraud act from the OYO side. Need justification on such irresponsible act from OYO side ASAP

Regards
Anup Kumar Prasad
+[protected]

I booked hotel for 15th-16th April 2022. So when I went for checkin there was no concerned person present. I had been waiting for him around 1:30 hours. Finally when I got call he was asking adhaar details in call without being physically present. So then I cancelled booking in the hope that OYO would ask reason and then I might get full refund. But OYO cancelled directly and refund 27 rs. The total amount was 750. When I complaint about this to the support team of OYO, they are disconnecting my call and not giving me resolution to the problem.

Booking id K6UJ6477
BOOKING DATE: 14 AUG, 2022; 7PM
CANCELLATION DATE: 14 AUG, 2022; 8PM

SINCE I booked the room in the evening itself there is no point of cancelling it before 9am which is said in the company policy
I want to claim my refund
Even after continuous requests to the customer care executives, there was no response or help of any kind.

Some technical error rest payment of ₹ 2366 rs deducted from my bank twice. Here are my booing details.
Booking id: Q7F07209
Venue: Hotel green view palace, sector 62, noida.
Booked on: 01/04/2022
Check in date: 03/04/2022
Check out date: 07/04/2022
Advance payment amount: ₹1274
Advanve payment UTR number[protected]
Rest payment- ₹2366
Rest payment UTR number[protected]

I PAID TWICE FOR ₹ 2366 & the 2nd amount deducted has not been refunded to me yet, here are details of double transaction made to oyo.
Transaction amount: 2366
UTR number:[protected]

Kindly refund my amount of rs 2366 with UTR number[protected] as soon as possible.

Regards
Nitish aggarwal
[protected], [protected]

We have booked 4 rooms for 2 days at Hotel Nerupum Gangtok for 11060Rs. But the Hotel pekple are saying they are not on OYO and dening Check in. How can I get my money back. OYO is not responding to me.

On april 12 2022, i made a booking through slice app, money got debited but booking did not happen.i did nkt recieve the refund

For booking ID AXMP5905 with hotel awesome, Meerut my account has been debited for rs 2813 vide UPI REFERENCE NO.[protected] on 14/04/2022 but
On booking page it is not reflecting. Urgently require assistance.
As no reply was received to sms sent on 14/04/2022 to complete the payment, I have paid Rs 2813 vide UPI REF no. [protected] Hence the amount Rs 2813 paid vide UPI REFERENCE NO.[protected] on 14/04/2022 has to be refunded.