OYO Rooms Complaints & Reviews

I have paid the amount 2424 to book my room. The amount got deducted but the room was not booked. I tried calling them several tikes but I was redirected back to the app. I cancelled the booking but still the amount is not credited.

I made booking on oyo app on 03.05.2922 and the booking id is WNU56710... I paid through Google pay app and the transaction was successful imy app but it showed transaction failed in oyo app. Kindly refund the amount deducted.
Booking id : WNU56710
Account number : [protected]
Ifsc code: SBIN0015780
UPI ID : anu.[protected]@okaxis
UPI transaction id :[protected]
Google pay transaction id : CICAgODz0OWkbA

So I book A hotel through oyo I make payment via phonepe
After I call the hotel they refused to give me room they told me cancel your booking on oyo and came offline then I will provide you room otherwise there is no room for you
Than I call customer service they cancel the booking and I got refund immediately within 5 minutes
And they told me to book again the same hotel and told me now there is no issue you can go so he told me to book again And I do that but after some minutes, hotel manager call me and said to me you again booked on app I’m sorry I can’t give you room and his behaviour was aggressive so rude
Than I again canceled the booking and i got 0 refund
I call customer service they just harassing me I made around 50 calls they just saying Wait I’ll check and cut the call
I need my money back on my bank account ASAP

I booked one room 2adults for[protected] to[protected] in oyo property 30456 booking id
G1019571 through online payment
I trusted oyo. But when i reached the property there is no oyo and the building like abandoned one like ghost house. I paid 604rs for the room so i want the refund of the booking but now its showing refund amount 18rs only. Why is that? There is no problem with my side its your problem so i want the correct refund pls consider this message

I had initially booked 5 rooms for which I paid INR 5815 then modified to 1 room with booking ID KCRX2142. When I contacted customer support they said I would receive the refund of INR 4182 as soon as I check out from the hotel within 48hrs, but it is still not received and there is no response from Oyo. After checkout, I tried to contact customer support but couldn't connect to the call due to the high call volume every time I call, Even if I tried with help support through the chat in their app there is no response. Kindly Look into the issue and initiate the refund as soon as possible.

Anand Ajith
[protected]

I booked oyo room from may 2nd to may 8th. Due to some reason, I needed an early checkout i.e on may 3rd and my checkout time is 5pm. The hotel staff was unable to process my checkout request through the app and I'm unable to process my refund.
Kindly look into this issue and address it asap.

I hava made a booking via Oyo but amount deducted through Paytm although no booking is shown . What is going on ?? Worst service

I had called to make a booking at GR Hospitality(OYO 14778) in Baguihati, Kolkata on 29th April and the receiver made a wrong booking. He made a booking in Hotel Royal Inn (OYO 9275) in Faridabad (Booking ID: NDSN8254) for which I was charged as well. He said that he made a mistake and the booking was cancelled and I would get the money refunded to my bank account within 2-3 working days. I checked the "Previous bookings" section in the app and it labelled that booking as a "No-Show" even though it was supposed to be cancelled and the money refunded.

Booking Id: K15F7613
I had booked an Oyo room from 30th April 2022 to 11th May 2022 at. I did initial payment of Rs.7k and got a call from OYO consultant on 30th April to complete the payment with a discounted amount of ₹11, 555.
After call he contacted me in whatsapp with my booking Id, my place of stay, duration of stay and even gave me account details of a bank account with beneficiary name "OYO Rooms" (that is why it didn't seem fraudulent) to which I sent the 11.5k and even had a OYO rooms business whatsapp account and DP.

I completed that, but when I reached hotel they are informing me that I have only paid initial ₹7k and rest 13k is pending. Customer care informed me that this was a case of fraudulent transaction and said I will get a callback from corresponding team and a refund. Which hasn't happened till now after 4 days.
This is a case of OYO rooms data breach which I will inform to media and police if I don't get proper response ASAP.

Hi,

I have made a payment of Rs.688 to oyorooms.[protected]@axisbank on 03-05-22. The UPI transaction reference number is[protected]. But booking not showing in mobile app.
I made my booking in hotel paras dehradun uttarakhand.
I am adding screenshots of balance deduction below.
My registered mobile number is [protected]

Please help me in refunding the amount at earliest.

I have tried to book a room from Oyo but it got sold out but I have not received any refund till now please help me i want to book another room now I am out of money I don't have any place to go now please help me asap

My Transaction ID:T2205031215077361296631

I have booked room in Oyo in Chennai ECR Townhouse.my money was deducted from my bank account but i haven't received any booking Id and massage or mail..and the hotel refused to give room for that payment

I have booked a room from Oyo but it got sold out i haven't received any refund please help!!!

I had booked a room in White house resort for the date 16/04/2022 to 18/04/2022, Nagaon, Alibaug booking ID-Y0820495. The Booking confirmed the same message received from OYO rooms.

On the day of check-in hotels another message came from Oyo that booking is shifted to another cottage,
How can Oyo cancel the hotel or resort booking without any intimation and provide booking to the cottages with the same price and that cottage was not good also they charge extra amount.

Instead of providing cottages Oyo should provide another hotel or resort which is similar to booked hotels.

We have called oyo customer service no. but nobody answered properly and they disconnected the call without given proper answer.

I made a booking for Z6I58630 at OYO 10950 Hotel Hills Palace Booking got confirmed and I made a payment of Rs. 4160. But I tried to change the checkin data. But not able to . I reached customer care. He suggest to make a new booking with the required date and they will refund the amount of Rs. 4160.

I made an another booking ENTU2491 at OYO Flagship 83082 Angel Nivas. and paid the amount Rs 3614.

When I enter the hotel Angel Nivas. Manage not allowing us to checkin.
I reached customer care, not able to reach for support. after multiple attempts too. So I cancelled the booking.

Not i lost Rs.4160 + 3614.

I need the refund amount for Rs.4160 + Rs.3614.

My contact details : [protected].
Rajesh.[protected]@gmail.com

I have paid rs.380 through amazon pay to oyo app on 03.05.2022 to book hotel in kolkata. My money got deducted but booking not confirmed by oyo app
What should I Do now?

Hi Team, I tried to book the room in tirupathi and details went to phonepe where i paid the amount of 479 Rs/-. But to my surprise, the booking wasn't successful and i dont know where to reach to talk about this issue. They dont have customer care number and customer care email to talk about it.

Transaction details : T2205021724479444771873
Date : 2 May 2022
Mobile Number : [protected]

I have booked a room for 3 people in pondicherry for 1066/- through OYO customer care reservation service.

but when i checked in to hotel, receptionist asked for extra 500 since we are 3 people & asked us to reach OYO customer care for any concerns. That is where we got cheated, wwe are not able to reach None of OYO customer executives & ended up paying extra for time being. but still later also we were not able to reach them

I have booked 8 rooms as 16 guest in oyo and i payed the amount and the amount deducted from my account but from oyo app no such information like booking is confirmed or any other booking id is given and there is no responce from the custemer care please me this

Dear Oyo Team,

As already mentioned booking was not confirmed by oyo app hence no booking id got generated on 30 april 2022 but today is 1 may 2022 now i can see my booking id but amount 499 rupees already paid on 30 april by Google pay upi. My registered number is [protected]. please resolve the issue at the earliest.