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3.7
Updated: Dec 31, 2025
Complaints 6603
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4546
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OYO Rooms reviews & complaints page 91

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A
Akarshak1998
May 4, 2022
Resolved
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I have paid the amount 2424 to book my room. The amount got deducted but the room was not booked. I tried calling them several tikes but I was redirected back to the app. I cancelled the booking but still the amount is not credited.
Jun 5, 2022
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
May 05, 2022
OYO Rooms Customer Care's response Hi, thank you for bringing this to our attention. We understand that nothing that we say can make up for this unpleasant experience. Please share your contact details so that we can transit your experience with us. ~Team OYO
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    A
    Anusha Mudiraj
    May 4, 2022
    Resolved
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    Website: Oyo

    I made booking on oyo app on 03.05.2922 and the booking id is WNU56710... I paid through Google pay app and the transaction was successful imy app but it showed transaction failed in oyo app. Kindly refund the amount deducted.
    Booking id : WNU56710
    Account number : [protected]
    Ifsc code: SBIN0015780
    UPI ID : anu.[protected]@okaxis
    UPI transaction id :[protected]
    Google pay transaction id : CICAgODz0OWkbA
    Jun 10, 2022
    Complaint marked as Resolved 
    OYO Rooms customer support has been notified about the posted complaint.
    Verified Support
    May 06, 2022
    OYO Rooms Customer Care's response     Hi Anusha, it’s never our intention to cause any disruption to our customers and regret the inconvenience caused. Please be assured that we have escalated the issue. ~Team OYO
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      M
      manijanislam
      May 4, 2022
      Resolved
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      Resolved

      So I book A hotel through oyo I make payment via phonepe
      After I call the hotel they refused to give me room they told me cancel your booking on oyo and came offline then I will provide you room otherwise there is no room for you
      Than I call customer service they cancel the booking and I got refund immediately within 5 minutes
      And they told me to book again the same hotel and told me now there is no issue you can go so he told me to book again And I do that but after some minutes, hotel manager call me and said to me you again booked on app I’m sorry I can’t give you room and his behaviour was aggressive so rude
      Than I again canceled the booking and i got 0 refund
      I call customer service they just harassing me I made around 50 calls they just saying Wait I’ll check and cut the call
      I need my money back on my bank account ASAP
      Jun 6, 2022
      Complaint marked as Resolved 
      OYO Rooms customer support has been notified about the posted complaint.
      Verified Support
      May 05, 2022
      OYO Rooms Customer Care's response       Hi Manijan, we are dejected to learn about your disheartening experience with us. We always strive to extend beautiful stays and services to our guests and we certainly believed to extend the same to you. We request you to please share your stay details to help us in improving your experience.~Team OYO
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        D
        Deepud
        from Thiruvalla, Kerala
        May 3, 2022
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        Address: OYO 30456 Amare Holidays Kommady, Kommady, national highway, Alapuzha, Alappuzha

        I booked one room 2adults for[protected] to[protected] in oyo property 30456 booking id
        G1019571 through online payment
        I trusted oyo. But when i reached the property there is no oyo and the building like abandoned one like ghost house. I paid 604rs for the room so i want the refund of the booking but now its showing refund amount 18rs only. Why is that? There is no problem with my side its your problem so i want the correct refund pls consider this message
        OYO Rooms customer support has been notified about the posted complaint.
        View replies
        Hi, this is certainly not the experience we want you to have with us. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO
        Reply
        OYO Rooms Customer Care's response, May 6, 2022
        Verified Support
        Hi, we have processed your request for a refund from our end. It takes 7-14 working days for it to reflect in your account. In case of any queries please feel free to reach out to us. ~Team Oyo
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          A
          Anand911
          from Kochi, Kerala
          May 3, 2022
          Resolved
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          Resolved

          I had initially booked 5 rooms for which I paid INR 5815 then modified to 1 room with booking ID KCRX2142. When I contacted customer support they said I would receive the refund of INR 4182 as soon as I check out from the hotel within 48hrs, but it is still not received and there is no response from Oyo. After checkout, I tried to contact customer support but couldn't connect to the call due to the high call volume every time I call, Even if I tried with help support through the chat in their app there is no response. Kindly Look into the issue and initiate the refund as soon as possible.

          Anand Ajith
          [protected]
          Jun 7, 2022
          Complaint marked as Resolved 
          OYO Rooms customer support has been notified about the posted complaint.
          Verified Support
          May 05, 2022
          OYO Rooms Customer Care's response           Hi Anand, we have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO
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            S
            Shaima1
            from Avinashi, Tamil Nadu
            May 3, 2022
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            Address: Electronic city phase 2, Bangalore

            I booked oyo room from may 2nd to may 8th. Due to some reason, I needed an early checkout i.e on may 3rd and my checkout time is 5pm. The hotel staff was unable to process my checkout request through the app and I'm unable to process my refund.
            Kindly look into this issue and address it asap.
            OYO Rooms customer support has been notified about the posted complaint.
            View replies
            Hello, we are sad to hear about your experience. We would want the absolute best experience for our guests. Kindly share your booking details with us so that we can make up for your aggravation. ~Team OYO
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              S
              Sameer788
              May 3, 2022
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              Resolved

              I hava made a booking via Oyo but amount deducted through Paytm although no booking is shown . What is going on ?? Worst service
              Jun 7, 2022
              Complaint marked as Resolved 
              OYO Rooms customer support has been notified about the posted complaint.
              Verified Support
              May 06, 2022
              OYO Rooms Customer Care's response               Hello, we are sad to hear about your experience. We would want the absolute best experience for our guests. Kindly share your booking details with us so that we can make up for your aggravation. ~Team OYO
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                A
                aryang07
                May 3, 2022
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                I had called to make a booking at GR Hospitality(OYO 14778) in Baguihati, Kolkata on 29th April and the receiver made a wrong booking. He made a booking in Hotel Royal Inn (OYO 9275) in Faridabad (Booking ID: NDSN8254) for which I was charged as well. He said that he made a mistake and the booking was cancelled and I would get the money refunded to my bank account within 2-3 working days. I checked the "Previous bookings" section in the app and it labelled that booking as a "No-Show" even though it was supposed to be cancelled and the money refunded.
                OYO Rooms customer support has been notified about the posted complaint.
                View replies
                Hi Aryang, we regret the discomfort you faced with us. We do not intend to extend any inch of inconvenience to our beloved guests. We have raised your concern with our team and they will assist you at the earliest.~Team OYO
                Reply
                aryang07's [Complaint's author] reply, Jun 2, 2022
                Hey OYO Team, I got an SMS asking for my bank details and I provided the same, its been almost a month but the money has not been refunded yet.
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                  V
                  vivekv13
                  May 3, 2022
                  Resolved
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                  Resolved

                  OYO data breach and fraudulent payment issue

                  Address: OYO Rooms, 325, Spaze Tech Park Tower B, Sohna Road, Gurgaon, Haryana, India, Pin Code – 122001.

                  Booking Id: K15F7613
                  I had booked an Oyo room from 30th April 2022 to 11th May 2022 at. I did initial payment of Rs.7k and got a call from OYO consultant on 30th April to complete the payment with a discounted amount of ₹11, 555.
                  After call he contacted me in whatsapp with my booking Id, my place of stay, duration of stay and even gave me account details of a bank account with beneficiary name "OYO Rooms" (that is why it...
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                  N
                  nitishkaushik
                  May 3, 2022
                  Resolved
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                  Resolved

                  Address: Dedhradun uttarkhand

                  Hi,

                  I have made a payment of Rs.688 to oyorooms.[protected]@axisbank on 03-05-22. The UPI transaction reference number is[protected]. But booking not showing in mobile app.
                  I made my booking in hotel paras dehradun uttarakhand.
                  I am adding screenshots of balance deduction below.
                  My registered mobile number is [protected]

                  Please help me in refunding the amount at earliest.
                  Jun 10, 2022
                  Complaint marked as Resolved 
                  OYO Rooms customer support has been notified about the posted complaint.
                  Verified Support
                  May 04, 2022
                  OYO Rooms Customer Care's response                   Hi Nitish, we have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO
                  Verified Support
                  May 06, 2022
                  OYO Rooms Customer Care's response                   Hi, we have processed your request for a refund from our end. It takes 7-14 working days for it to reflect in your account. In case of any queries please feel free to reach out to us .~Team Oyo
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                    B
                    Balaji Poluru
                    May 3, 2022
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                    I have tried to book a room from Oyo but it got sold out but I have not received any refund till now please help me i want to book another room now I am out of money I don't have any place to go now please help me asap

                    My Transaction ID:T2205031215077361296631
                    OYO Rooms customer support has been notified about the posted complaint.
                    View replies
                    Hello, we are sad to hear about your experience. We would want the absolute best experience for our guests. Kindly share your booking details with us so that we can make up for your aggravation. ~Team OYO
                    Reply
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                      S
                      Smegha
                      from Chennai, Tamil Nadu
                      May 3, 2022
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                      Address: Chennai,ECR ,shollinganellur, townhouse 1005 Gsilver hotels and resorts

                      I have booked room in Oyo in Chennai ECR Townhouse.my money was deducted from my bank account but i haven't received any booking Id and massage or mail..and the hotel refused to give room for that payment
                      OYO Rooms customer support has been notified about the posted complaint.
                      May 03, 2022
                      Updated by Smegha                       Please refund my money as soon as possible
                      May 04, 2022
                      Updated by Smegha                       Can you make this transaction as soon as possible and refund my money?
                      Verified Support
                      May 04, 2022
                      OYO Rooms Customer Care's response                       Hi Smegha, we regret the discomfort you faced with us. We do not intend to extend any inch of inconvenience to our beloved guests. We have raised your concern with our team and they will assist you at the earliest.~Team OYO
                      Verified Support
                      May 04, 2022
                      OYO Rooms Customer Care's response                       Please share your registered contact details or email address to help us in assisting you asap.~Team OYO
                      May 04, 2022
                      Updated by Smegha                       Thankyou please do as soon as
                      May 05, 2022
                      Updated by Smegha                       I have registered with my mobile number;([protected]) and my email id is ([protected]@gmail.com)
                      May 06, 2022
                      Updated by Smegha                       Why is it taking so long.. kindly please make it as soon as
                      Verified Support
                      May 06, 2022
                      OYO Rooms Customer Care's response                       Hi Smegha, we regret the inconvenience you faced with us. OYO is dedicated to extending the best of stays and services to its dear guest and hence we would serve you the same. We have raised your concern with our team and they will assist you soon.~Team OYO
                      May 08, 2022
                      Updated by Smegha                       How it will take to make this checking process..why it is taking so long
                      Verified Support
                      May 09, 2022
                      OYO Rooms Customer Care's response                       We've escalated the issue internally to get it investigated for you. Our team will soon reach out to you to share an update. Your patience in the interim is appreciated.~Team OYO
                      May 12, 2022
                      Updated by Smegha                       Why is it taking this much time to verify..this is very bad attitude
                      May 15, 2022
                      Updated by Smegha                       Oyo rooms are very worst ..not at all responding. this is not a right manner.. please return the money as soon as possible
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                        B
                        Balaji Poluru
                        May 3, 2022
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                        I have booked a room from Oyo but it got sold out i haven't received any refund please help!!!
                        OYO Rooms customer support has been notified about the posted complaint.
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                          P
                          pankajdalvi
                          May 3, 2022
                          Resolved
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                          Resolved

                          I had booked a room in White house resort for the date 16/04/2022 to 18/04/2022, Nagaon, Alibaug booking ID-Y0820495. The Booking confirmed the same message received from OYO rooms.

                          On the day of check-in hotels another message came from Oyo that booking is shifted to another cottage,
                          How can Oyo cancel the hotel or resort booking without any intimation and provide booking to the cottages with the same price and that cottage was not good also they charge extra amount.

                          Instead of providing cottages Oyo should provide another hotel or resort which is similar to booked hotels.

                          We have called oyo customer service no. but nobody answered properly and they disconnected the call without given proper answer.
                          Jun 7, 2022
                          Complaint marked as Resolved 
                          OYO Rooms customer support has been notified about the posted complaint.
                          Verified Support
                          May 04, 2022
                          OYO Rooms Customer Care's response                           Hi Pankaj, it’s never our intention to cause any disruption to our customers and regret the inconvenience caused. Please be assured that we have escalated the issue.~Team Oyo
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                            R
                            RajeshDharmakkan
                            from Chennai, Tamil Nadu
                            May 3, 2022
                            Resolved
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                            Resolved

                            Address: oyorooms
                            Website: www.oyorooms.com/booking/entu2491/?phone=8608880111

                            I made a booking for Z6I58630 at OYO 10950 Hotel Hills Palace Booking got confirmed and I made a payment of Rs. 4160. But I tried to change the checkin data. But not able to . I reached customer care. He suggest to make a new booking with the required date and they will refund the amount of Rs. 4160.

                            I made an another booking ENTU2491 at OYO Flagship 83082 Angel Nivas. and paid the amount Rs 3614.

                            When I enter the hotel Angel Nivas. Manage not allowing us to checkin.
                            I reached customer care, not able to reach for support. after multiple attempts too. So I cancelled the booking.

                            Not i lost Rs.4160 + 3614.

                            I need the refund amount for Rs.4160 + Rs.3614.

                            My contact details : [protected].
                            Rajesh.[protected]@gmail.com
                            May 7, 2022
                            Complaint marked as Resolved 
                            Refund Amount got credited to my account
                            OYO Rooms customer support has been notified about the posted complaint.
                            May 03, 2022
                            Updated by RajeshDharmakkan                             I tried multiple times to reach customer care. Not able to reach any one in chart or customer care number,
                            Verified Support
                            May 04, 2022
                            OYO Rooms Customer Care's response                             Hi Rajesh, this is certainly not the experience we want you to have with us. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO
                            Verified Support
                            May 04, 2022
                            OYO Rooms Customer Care's response                             Hi, as checked, our team has assisted you with your concern and provided a needful resolution. For any other assistance, please feel free to contact us.

                            Team OYO
                            May 07, 2022
                            Updated by RajeshDharmakkan                             Refund got credited to my account
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                              S
                              Sneha Das01
                              May 3, 2022
                              Resolved
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                              Resolved

                              I have paid rs.380 through amazon pay to oyo app on 03.05.2022 to book hotel in kolkata. My money got deducted but booking not confirmed by oyo app
                              What should I Do now?
                              Jun 6, 2022
                              Complaint marked as Resolved 
                              OYO Rooms customer support has been notified about the posted complaint.
                              Verified Support
                              May 04, 2022
                              OYO Rooms Customer Care's response                               Hi Sneha, we regret the discomfort you faced with us. We do not intend to extend any inch of inconvenience to our beloved guests. We request you to please share your registered contact details/ email ID to help us in assisting you better.~Team OYO
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                                O
                                omkar muni
                                May 2, 2022
                                Resolved
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                                Resolved

                                Hi Team, I tried to book the room in tirupathi and details went to phonepe where i paid the amount of 479 Rs/-. But to my surprise, the booking wasn't successful and i dont know where to reach to talk about this issue. They dont have customer care number and customer care email to talk about it.

                                Transaction details : T2205021724479444771873
                                Date : 2 May 2022
                                Mobile Number : [protected]
                                May 7, 2022
                                Complaint marked as Resolved 
                                It should be prompt response..you shouldnt let your customers to come here in this portal to talk about the issue.. I must say you failed in customer support at the first instance.
                                OYO Rooms customer support has been notified about the posted complaint.
                                Verified Support
                                May 04, 2022
                                OYO Rooms Customer Care's response                                 Hi Omkar, we have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO
                                Verified Support
                                May 04, 2022
                                OYO Rooms Customer Care's response                                 We believe our concerned team contacted and communicated the needful. Let us know if you need any further assistance. ~Team OYO
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                                  S
                                  Siddartha Chougoni
                                  May 2, 2022
                                  Resolved
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                                  Resolved

                                  I have booked a room for 3 people in pondicherry for 1066/- through OYO customer care reservation service.

                                  but when i checked in to hotel, receptionist asked for extra 500 since we are 3 people & asked us to reach OYO customer care for any concerns. That is where we got cheated, wwe are not able to reach None of OYO customer executives & ended up paying extra for time being. but still later also we were not able to reach them
                                  Jun 15, 2022
                                  Complaint marked as Resolved 
                                  OYO Rooms customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 05, 2022
                                  OYO Rooms Customer Care's response                                   Hello, we are sad to hear about your experience. We would want the absolute best experience for our guests. Kindly share your booking details with us so that we can make up for your aggravation. ~Team OYO
                                  View replies
                                  Refund has been intiated but yet to get amount or refund details
                                  Reply
                                  OYO Rooms Customer Care's response, May 6, 2022
                                  Verified Support
                                  Hey Siddhartha please share your booking ID so we can get this checked. ~PSR
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                                    S
                                    spgokul7
                                    from Ramanathapuram, Tamil Nadu
                                    May 2, 2022
                                    Resolved
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                                    Resolved

                                    Address: Ernakulam kochi
                                    Website: Oyo rooms

                                    I have booked 8 rooms as 16 guest in oyo and i payed the amount and the amount deducted from my account but from oyo app no such information like booking is confirmed or any other booking id is given and there is no responce from the custemer care please me this
                                    Jun 6, 2022
                                    Complaint marked as Resolved 
                                    OYO Rooms customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 04, 2022
                                    OYO Rooms Customer Care's response                                     Hi, we believe in keeping our customers as our first priority, therefore would request you to kindly help us with your Booking ID/ Contact Details so we can transit your experience with us. ~Team Oyo
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                                      R
                                      Rahul@2022
                                      from Delhi, Delhi
                                      May 1, 2022
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                                      Address: New Delhi, Delhi

                                      Dear Oyo Team,

                                      As already mentioned booking was not confirmed by oyo app hence no booking id got generated on 30 april 2022 but today is 1 may 2022 now i can see my booking id but amount 499 rupees already paid on 30 april by Google pay upi. My registered number is [protected]. please resolve the issue at the earliest.
                                      OYO Rooms customer support has been notified about the posted complaint.
                                      View replies
                                      Hi Rahul, we at OYO are here for you. Please share your contact details so that we can get in touch with you at the earliest.

                                      Team OYO
                                      Reply
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