OYO Rooms Complaints & Reviews

Dear Sir / Madam,

I am writing to you to raise an issue about: Oyo Room Bookings

The issue that I have experienced was: My dreamland Hotel mumbai was booked, but the hotel said no booking was shown to them by oyo, but I got confirmed mesg from oyo, already prepaid.
Now hotel is again asking for money,
...

Some answers for your understanding---

Who did you speak to?
Customer care

What phone number did you call them on?
[protected]

When did you speak to them?
24/04/2022

What did they promise?
They will transfer call to service teams . But I was on line for about 2 hrs, talked with 5 customer care, but no one answered.
It occurred on: 23/04/2022

Yes, I need refund for my online transaction

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Pinturaj Sahu

Booking reference: LZ9P4691

:
Accommodation booking was not shown at hotel

The hotel I prebooked and prepaid 738 rs .booking was not there with dreamland Hotel mumbai. They asked to pay again at the hotel where leaving out. So I had to pay amount two times 738 in online prepaid transaction to oyo and at the hotel during checkout. Now, I need refund from oyo for online transaction but they are not responding. Neither customer care is providing any solution. He kept forwarding calls for 2-3 hrs with no-one to provide solution for my genuine problem. Please do needful sothat I can get refund for my online transaction from oyo. You can contact me for further details on [protected].MY name is PINTURAJ.

Address of hotel where it happened

Mumbai dreamland Hotel. My living address is reliance greens jamnagar gujarat. I did a booking with oyo for mumbai oyo dreamland Hotel for which I have attached proofs.

Date of booking 15 april 2022
Plot no-95, White House, Plot
No: 95, White House, Opp. Central Park
Metro Station, Sector-20, Kharghar, Navi
Mumbai., but we had cancelled that booking prior 24 hours due to personal issues my Advance payment was deducted 2764 INR which i didnt received till now if you want i can show you my bank statement for the same.

Booking id:- B35A6752
Transaction ID for payment. CICAgOCDyY7DJw

I havent received any refund after cancellation request. please find the attached images for the same.on the app its showing that 2764 INR has been successfully transferred, but i haven't received so. There Customer Care is not responding on the call.Am trying to reach customer support from 15th april.

I have booked a room at a hotel in varanasi yesterday[protected]
Payment is happen by google pe but after payment detection room is not booked.
Plz chek this out.
Return my money back.

I has booked room by oyo app but at the time of check in hotel manager denied for it so they transferred my booking so when I reached the property they ask for more money then booking amount cause of their terrif so I canceled my booking and got mail from oyo thay booking is canceled and money will refund but still not received money or the hotel manager mark as check in/out …
And oyo team is not responding me.

I booked my hotel through OYO for[protected] to[protected]. They cancelled my booking as per my concern because hotel room is not good as per COVID guidelines or hotel staff abusing towards consumer. On the[protected] when I raised an complain they said full refund is processed but 13 days were passed and still I am not getting my refund. When I try to calling Oyo they talk abusive language and say we are not initiating your refund you can do whatever you want. Now they show like robbers. Please resolve this issue. This thing doing many times by Oyo.

An error with payment made booking on OYO happen twice.
booking ID ZNJW5045

Hotel name : OYO 81182 Collection O Comfy Stay Hotels
Check-in : 22 Apr, 12:00 PM onwards
Check-out : 23 Apr till 11:00 AM

While making booking through gpay, I was shown a payment error and an option to try again. When I tried again the payment went through twice and double the money was deducted from my account. My bookings tab still shows one booking only, so I don't have a booking number to report a problem with on the app.

Money got deducted but room not booked. could you please process refund

I booked OYO Room for 9days through OYO Application. My cash is deducted and didnt get any other information from OYO and not get the booking id. Only i have paytm transaction id. I called several times in OYO customer care they respond bad and my problem not resolved. Do the necessary as soon as possible.

I paid the booking using gcash I have the receipt but the payment is not appeared on the app. i paid but the booking doesn't reflect as already paid

I am writing to you to raise an issue about: Oyo Room Bookings

The issue that I have experienced was: My name is Akash Tilwani, mobile number [protected]
I had booked my booking in hotel Clove Boutique Hotel Rajajinagar
The hotel was changed in the last minute to a nearby OYO
Which wad very low quality than Hotel Clove Boutique
The improper OYO that is OYO mathrushree residency was terrible
BOOKING ID KFW26510
It occurred on: 22/04/2022

I want complete refund and the entire booking was changed inconveiently without my permission
The rates of the new OYO was cheaper than the new one too

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

I did book a hotel, and the booking is confirmed (booking ID:DL609986). The money got deducted twice. First time it said that the payment cannot be processed so try again. I again the did the payment, this time the payment was successful. Hence the money got deducted two times. kindly, please refund the amount.

I have booked room for 23/04/2022 in Oyo app. The money deducted twice for single booking.

Today on 21/4/22 I booked an OYO property OYO 84830 Jaiswal Dhaba in Raipur Chhattisgarh for stay but when I reached there the property was closed but I had in advance paid the full booking amount of Rs 527. I want a full refund because I have not used the property that was promised to me and even OYO failed to provide me alternate accommodation

Worst experience by customer care of OYO and OYO itself. Oyo assigned one room and the room was unhygienic, when reported to customer care they transferred our booking to another hotel.
The payment to earlier hotel was already paid and when went to Hotel White Castel, the hotel receptionist said their oyo app reflects 1020 amount to be paid, whereas the we already received an email through oyohelp that we do not need to pay anything also no customer care were attending us and it was late night to sick any help so we paid the amount. Later on when we reached to assigned room, the receptionist again called us as in their app updated amount was showing 2007 and asked us either pay this or vacant the room, so helplessly paid the amount when customer care said this will be refunded after leaving the hotel.
Now its already been 15 days we continuously calling customer care for seeking help through calls through emails, no response on emails. They send us email that the refund has initiated so again waited for 7 days, When again contacting them they said the bills are not in proper format, they provided the hotel contact number. The white castel ower/receptionist said they cannot help with refund withing listening me, and now they are also not receiving calls. Oyo shall not approve such hotel who cannot provide proper bills, the hotel provide us paytm receipt after asking proper bill.

I made a booking for 7 days in an oyo hotel and made partial payment. I just have a message of getting amount deducted from my bank and no intimation by oyo.

I had booked a room with Oyo and selected the pay now amount instead of going to the hotel and paying as I trusted the OYO service and felt it would be okay, however upon reaching the premises, the property did not match the photos uploaded, and the maintenance and cleanliness was extremely poor, seeing this I cancelled the booking as a matter of hygiene, however the paid amount was taken as cancellation charge and I didn’t get any refund, this seems particularly unfair considering that had I not paid it prior to arriving I would not have lost my money upon cancellation however since i did pay online, now I’ve lost my money? Very confusing policies, and not helpful towards the customer, please help

I was booking a room and done the payment as well but the room didn’t get booked. Attaching screenshot of both the things. Deducted amount and booking not visible.

I booked a room in oyo app! But the hotel manager denied oyo bookings so the oyo customer care executive asked me to cancel the booking. I have canceled the booking. But still I didn’t get the refund back. I have done the payment through phonepe upi. When I asked the oyo customer care they said refund has been done successfully from oyo side. They have given me a reference number as[protected]. When I asked the same with ICiCi bank, they are telling its a wrong one. Oyo customer care executives are not helping and they are so lathargic about the customers money. Some executives don’t even have the basic knowledge of answering the customers questions. They either put you in hold or cut the call if we ask something to them. I wonder Oyo is monitoring their customer care executives or not! Very very poor service! Someone from oyo, please get me the corrrect RRN.

I made a booking with oyo @ OYO 9009 Labella Guest House for Rs 799, after checking-in @5.30 PM, i foun\d out that AC is not working and washroom has no toilet seat on it, the TV was kept on a table, the washroom was not clean, i told same to the manager and asked him to provide a refund and check me out of the hotel as i could not stay in the same property, he asked me to check-out @6.15 PM in very rude manner, so i did... i called oyo for a refund, instead of providing my hard earned money into my account, oyo provided me with 50% OYO MONEY i.e 479 Credits worth oyo money which i'm unable to use at one time. Infact some hotels do not take oyo money on oyorooms.com, i want my money back in my source account. i dont want oyo money which i cant use. please forward it to concerned teams.

BOOKING ID: WBEG0127
date: 19th april
place: bhubaneswar

I have booked a room for 654rs and paid the amount through phonepe. The transaction was successful and the amount was debited. But the app shows payment pending. Please resolve this problem as soon as possible.

Transaction ID: T2204191932030725206526