OYO Rooms Complaints & Reviews

My fiancé has paid rs.3000 through PhonePay app to Oyo app on 15th April 2022 to book a hotel room in Pune.

The money got deducted with the message that the payment is successful but when we reached at the venue the receptionist denied to allot a room stating that the booking is not confirmed as they have not received the payment from Oyo even after showing the booking details from our end on an app.

On calling...

I booked a room on April 18 at hotel benchmark. I made the payment of rupees 928 twice although I entered my UPI pin only once. But yet the merchant didn't recieved any confirmation from Oyo. Then I paid merchant on their personal QR and then I was able to check in.
Later got a refund message of one payment of 928 but didn't recieved the second refund of 928 rupees yet. The money debited from my account twice....

I booked a hotel from Oyo named hotel benchmark. I made the payment of rs 928 twice although inserted UPI pin just once. Despite of that the payment was not recieved by the merchant and at Oyo as well it was showing pending. After that i paid to the hotel Rs 977 over their personal QR then I was given the check in.
Few minutes late got a message from Oyo about refund of one payment of rs 928 but didn't recieved the second 928 rupees...

I have made a booking on oyo app, Payment deducted but booking not confirmed. Attaching my transaction id also...

I booked a room via the OYO rooms on 16th April 2022 and an amount of RS 999 has been debited from my account and the booking got failed. I have sent an email with the details to the company and they haven't responded yet....

I have made a booking on Oyo app for Oyo townhouse 311 prithvi resort lucknow total amount was 5491 rs in the Oyo app . In the app there was an option of paying partially amount of 1955 rs and the rest of the amount to be paid at hotel . I have paid Oyo 1955 through phonepay amount was debited and it's showing on Phonepay the receipt. But there was no booking showing on Oyo app . Kindly refund the amount or solve the query. I have a screenshot...

I have booked a hotel OYO 23302 New Delhi Guest House, Haridwar, Old National Highway 58, Uttarakhand, Haridwar on 14th April 2022, I got assurance from OYO executive that the Hotel is 4 start property. When, I visited the Hotel the rooms were stinky and Toilets were dirty and some of the guest were drunk also. So, for the safety of my family I cancelled the booking. I received that the refund has been initiated Approx. 890 Rs, However, I...

So i booked a hotel 3 days in advance and oyo kept changing my hotel and on the day of arrival i was given a very cheap hotel with really bad room condition. in the amenities it was mentioned AC room but there was no AC, the bathroom taps were leaking, I spoke to customer support and they said they have spoken to the hotel manager about not providing us with an AC room and that they will initiate a 50% refund after checkout. after checkout...

I had booked one room for two days trough OYO app in OYO 87176 Hotel Anurag. My booking was confirmed. But when I was about to proceed to this hotel, a message came that my booking has been cancelled and will be shifted to another one. I was very much annoyed and tried to contact customer support. Then I saw two options whether I want to shift to another hotel or to cancel the earlier one. I choose to cancel thinking that since the agreement...

As per Oyo there is ongoing offer ti get a room at ₹0 which seems as a clickbate only. After some time i got a booking at " OYO FLAGSHIP 24051 " and first when i called the hotel to confirm they clearly denied check-in and giving room. After which i CHATTED with a guy via panel of oyo help and then they told me they are taking us on conference which was mute call for 3 mins. I called the hotel again from my end to confirm which they said...

Booking ID- NESK0245
Total Paid- INR 2033
Refunded- INR 1016.5

I Need a Full Refund As I Canceled My Booking within 2 hrs without even checking in.
The hotel Receptionist refused to take on-call bookings from customer care.

Kindly look into this issue as soon as possible....

OYO has given us the written mail for a refund of 7 days due to poor service no washroom and no wifi. The booking ID is D3ZZ8162. OYO took all the bank details it is more than 14 days still there is no refund. OYO is basically doing a fraud. Kindly look into this matter and resolve our issue....

I booked a oyo room on 15th April and paid the amount through phonepe and that too twice. My money got debited but the receptionist said they didn't get any payment. So I had to pay them again and in the third time it was successful for both the side. So when can I expect my refund for my 1st two transactions which were successful yet merchant didn't receive any. The customer service of Oyo is also not helping me in this matter....

Room booked via slice money debited no message and no information about room please refund debited money...

I did payment for a booked oyo room via upi and payment failed two times and money got deducted in both cases to Oyo from upi account.

Please help me in receiving back the money from failed transaction
Booking id: LYEA4518...

Regarding the booking ID CSSU1644, we have been charged Rs 2136 by Oyo for one night's stay, whereas the hotel is charging only Rs 1100 for the same room.

This is plain daylight robbery by Oyo. Oyo thinks it can charge whatever amount it pleases.

Hotel GS Comforts in Mysore....

I made a transaction for booking a hotel via oyo rooms on 7 april 2022with transaction amount of 1071 via gpay app but when i reach the hotel, the hotel refused my entry so I cancelled the booking on the same time it has been more than 14 working days since oyo is telling me that they have initiated the refund and that i will receive the amount within 14 working days. Then whenever u try to contact Oyo customer support they didn't respond...

To the concerned,

I have booked a hotel OYO 85914 Welcome Hotel, Unamed Road, Uttarakhand 246172, India, Landsdowne.

Booking Details
Name - Anup Kumar Prasad
Booking ID: XCQP4441
Deluxe (3X) X 1
Check-In: 14th April 2022 and Check-Out: 15th April 2022

I trusted the OYO app for the first time and took my family. I was confused about the location so we contacted customer...

To the concerned,

I have booked a hotel OYO 85914 Welcome Hotel, Unamed Road, Uttarakhand 246172, India, Landsdowne.

Booking Details
Name - Anup Kumar Prasad
Booking ID: XCP4441
Deluxe (3X) X 1
Check-In: 14th April 2022 and Check-Out: 15th April 2022

I trusted the OYO app for the first time and took my family. I was confused about the location so we contacted customer...

I booked hotel for 15th-16th April 2022. So when I went for checkin there was no concerned person present. I had been waiting for him around 1:30 hours. Finally when I got call he was asking adhaar details in call without being physically present. So then I cancelled booking in the hope that OYO would ask reason and then I might get full refund. But OYO cancelled directly and refund 27 rs. The total amount was 750. When I complaint about...