OYO Rooms Complaints & Reviews

I had booked OYO rooms through call and paid with the provided link from phon pay but hotel people dint allow us to check in because they wanted RTPCR test. And while booking OYO rooms before paying the OYO executive dint tell us regarding that RTPC test is compulsory and we have not received any sort of this test report requirements while booking. If need proof please check the recording of this call while booking. I have told regarding this issue multiple times to OYO customer executive that we have not been informed regarding RTPCR test compulsory requirements while booking but still they are simply lying that they did inform but really not they not even told in call or in message about this. Please request you to refund the amount back as soon as possible for the booking LQ367714.

When I arrived at the OYO Regency Bristol on April 2nd they said the room had been double booked and my booking had been cancelled.

I never received an email about this cancellation, and instead continued to receive updates about my upcoming reservation on March 31st and April 1st when I was en route to the hostel.

Payment for this reservation of £105.57 was taken from my account on March 22nd.

OYO have said they cannot issue the refund as I booked through Hotels.com (owned by Expedia).

Hotels.com cannot process the refund until OYO confirm I did not stay at their property as they had cancelled my booking but did not inform me.

The receptionist at OYO Regency Bristol did not help me and suggested I find another hotel in the city myself - I spent my afternoon finding walking around to find alternative accommodation instead of enjoying my trip. I also had to spend another £140 on a different hotel, despite already being £105.57 out of pocket.

I could not find a contact number for Hotels.com but have spoken to 7 different Virtual Agents via the app but am not getting anywhere.

Hotels.com emailed me saying they have attempted to contact OYO Regency Bristol multiple times but have not been successful, even though I gave them the direct number for reception. They’ve suggested I contact OYO directly, but I have already tried this and have been told OYO cannot process my refund as Hotels.com deal with payments.

I’ve reached a dead end at both OYO and Hotels.com. I've attached evidence from OYO Bristol that they cancelled my booking not me. I feel that due to the error being on their part, and the fact this ruined my trip and cost me even more time and money, that OYO should refund me.

I've attached evidence from OYO that they cancelled my booking.

My booking id is ZFGE6590. Had booked on 2nd April 2022. When I arrived at the hotel the reception staff told me the air conditioning is not working for the whole building. I asked them to cancel but they denied and told me to cancel from my end. After some struggle with the help bot on the app i got a person to chat with me. He said he cannot cancel it from there. I tried to calling oyo support number [protected] but it was switched off. As a last resort I had to press cancel from my end which cost me a cancellation fee. I thought I can sort this out later as I was busy. I am struggling to get my money back since the past one week. The oyo support guys made me wait for an hour in total but nothing came out. They say technical issue and waste my time. Its not a small amount for me. I tried mailing them but no one replies. Pathetic support. I hope some one takes this seriously.

I have made a payment for a booking and even money has been deducted from my bank account but it was showing payment failed and booking was not successful, i need refund for my booking

I make a booking on 16 march 2022 and cancel it before time by which i get 100% refund but unfortunately i didn't get that its over 20 days but i can't get my money yet please i already mailed you many time but no one can even respond there please give my money back
Booking id - N5PKO467

I had booked a stay at OYO for the dates 28.02.2022 to 15.03.2022 at hotel Berry's Marathalli, Bangalore under booking no. WDXM8094
On the same day as my check-in i have put in a request to cancel my reservation on the grounds of safety and quality of stay.
The reasons for me trying to cancel my booking are as follows
1. I was allocated a room with a malfunctioning lock. This itself is a major safety hazard.
2. The room was dirty and unkept with leakages. ( photos attached)
3. Staff were unprofessional

As a solo woman traveller, these are reasons enough to fear for my safety and I wanted a prompt cancellation and a refund.

Upon requesting a refund I was initially promised that it would be processed after the checkout date (15.03.2022) date.

I also have email confirmation for the Agent Ms Suman giri who sent an email on 28.02.2022 with ticket number [protected] promising me my due refund of Rs 19997 as it was a MID STAY CANCELLATION DUE TO SAFETY ISSUE

Further, I also have email confirmation stating that my refund has been processed via NEFT after taking all my personal bank details.
This confirmation was given to me via email on 24.03.2022 by Pritish and Ticket ID: [protected]

In Spite of these promises, my refund has not been issued and I have been fed one false promise after another.

I got an email on 05.04.2022 that no refund will be processed ( What a joke !) .

Even the official OYO room policy dictates that I can cancel my stay mid-way and get a refund.
I'm not being allowed to speak to any agent on call, my phone is disconnected. I don't get replies to email anymore.
No one has bothered to get in touch with me.

This is my last resort before i file an FIR against this scam company

Hii
I had made a booking via oyo app for a hotel in mumbai. As soon as i completed the payment through debit card the money was deducted from bank account but the app showed that payment was failed and to tey again. The money did not reflected back in the back acc. Fir which i tried contacting the customer support helpline but it was only connecting to the sales team and for almost 3 hours either my call was disconnected or it was held on hold. No proper response was provided to me by oyo customer support team. They told to opt for option 2 which said to provide my no. Followed by last 4 digits of my resignation no. But it mentioned no such booking was found.

It's highly unpleasant experience which such huge amount is in grey area. I don't when it will be reflected back. My precious time is been wasted over such issues. And no regret was seen by oyo team. I once had a minor issue with AIRBNB but their customer support team is far better i didn't had to wait on a phone for 3 hours. Within minutes exicutive had all the details.
It's my humble request please assist me with the same.

I have made reservation for 3 rooms (for May 5-6 2 rooms and May 9-10 1 room )in Oyo 85529 Rishishikesh Pride by Crazy door . I was told that this particluar hotel has been removed from OYO list. So today I tried to call customer care service and their service number is not working for an existing booking and only working for a new booking. So again they made new reservation for same dates with me and denied information about cancellation of my previous booking. They are just interested in taking peoples money and not bothered about solving issue. Not even ready tolisten to my issu at all. Irresponsible and I dont think any one had any idea about anything there. All they know is just making booking and their attitude on existing booking is like just let them go to hell we rae not concerened. Luckily I am able to cancel one of my booking now.
My booking ID still to be cancelled are :
LUF79544
XPY08473

Booked a hotel prime grand through oyo a week back... Travelled to mumbai and reached around 9.30 pm in the night - hotel denied the check in due to the policy.. I was standing on the road without any help.. Being from South india, I have language issues too.. But oyo customer care saying simply, we will cancel and refund... Pl imagine if any female at this situation.. I have recorded the complete conversation with oyo representative.. Pl suggest the way of taking action against this

I booked Oyo hotel Mumbai residency in kurla mumbai from 4th April to 6th April. Booking id: HBUG1855. Hotel denied my check in by giving reason of all rooms occupied. Even though hotel denied booking Oyo deducted cancellation charges from me. I had paid 2285 rs and Oyo refunded only 1202 rs. Why customer has to suffer due to hotels negligence. Pre payment is causing very loss now.

I booked oyo room at 699 rs but they take 1200 rs from me bcz i want to chekin before 12 but i reached till 10.30 but as per oyo policies that the room will be provided to the customer if there is any vacant room after 10am but they dint provide even though the parking was free but they take cahrge of that too.

I bokked a Hotel (Hotel tejas) in Haridwar, near Patanjali university.. I was requested to transfer booking to another nearby hotel, HOTEL SHIVAY INTERNATIONAL.. When I reached I was denied to checked in by Manager.. When I talked to customer executive, he without resolving issue cut my call.. Now they are not reachable.. I am having my exams (UK PCS) tomorrow...Please help
Contact no.[protected]
Booking I'd F58D6360

I made a booking today in hotel airside from oyo app through my debit card of 3062 rupees Although the money was debited from my account but the booking didn't complete and my money isn't refunded yet

While making booking, Booking ID is K94K2315, my money is deducted twice and there is some technical glitch with oyo. I want refund for money deducted twice. I tried contacting oyo but the helpline number is not getting redirected to any customer care associate and chat support is only with the virtual assistant.

I had booked a room for today. I tried paying through phonepe and the transaction was successful but when it directed back to the oyo page, the transaction failed. I tried again using google pay and my got debited twice.

I finally completed the transaction in person.
Below I've attached a screenshot of the transaction for reference.

Please do the needful and get back to me on the refund.

Mobile number - [protected]
Booking ID - M5PK3248

I paid money to oyo for booking today on 1st April 2022. My booking was not confirmed and the money is not even being credited back. Please refer to the screenshot. Highly unacceptable behavior from oyo

This is regarding the booking ID: JZI23913

The payment of Rs 5373 was made via UPI method. However even after cancellation I have not received the amount credited to my account yet.
Till date whenever I have made any cancellation to bookings which have been made via UPI it has been immediately credited back to my account in no time. However This time my money is stuck even though I have cancelled within the OYO policy. I am a regular user of OYO and this kind of transaction is not accepted.

I want my refund immediately. The cancellation was made as per OYO policy and the payment was done via UPI. Ideally the money should have been credited to my account by now. Till date I have never faced such issues. Please respond immediately and credit back my amount. I want the transaction ID and Reference number of my refund. Else i will be forced to contact consumer court. I have been asking repeatedly

I booked room in this hotel through Oyo for 27th March 2022 Night stay and they denied check-in. Oyo people have played a game to receive my money. Hotel people said OYO was not tied up.
I called customer care Oyo on the same day on 27th March 2022 to cancel and initiate the refund. Oyo said they'll refund money but when I spoke with chat team they're denying refund.

I paid twice in this hotel for 1 night stay.

I don't whether Oyo is playing a game here or Hotel people are playing a game. I paid Oyo online Rs.1, 311 and also paid Tourist Palace in cash Rs.1, 800.

It's all fraud games playing with Srinagar tourists.

The company not providing me my refund under booking id N5PK0467, I booked the room in name of Vishiv Raj Singh and cancelled on 16 march 2022 and by policy my amount of 2762.00 will be refund in account with 7 days its almost 14 days and ther is no response. I call in booking centre again and again for almost 7 days but all they do that they pick call and hold for 8 to 10 minute and then disconnect automatically

I have booked a room at OYO(ID : JOMN9042) and was given a completely different room which was reeking o[censored]rine smell, alcohol and cigarettes. I was not offered a different property and was charged 50% despite the promise of a full refund.