OYO Rooms Complaints & Reviews

Hii
I had made a booking via oyo app for a hotel in mumbai. As soon as i completed the payment through debit card the money was deducted from bank account but the app showed that payment was failed and to tey again. The money did not reflected back in the back acc. Fir which i tried contacting the customer support helpline but it was only connecting to the sales team and for almost 3 hours either my call was disconnected or it was held on hold. No proper response was provided to me by oyo customer support team. They told to opt for option 2 which said to provide my no. Followed by last 4 digits of my resignation no. But it mentioned no such booking was found.

It's highly unpleasant experience which such huge amount is in grey area. I don't when it will be reflected back. My precious time is been wasted over such issues. And no regret was seen by oyo team. I once had a minor issue with AIRBNB but their customer support team is far better i didn't had to wait on a phone for 3 hours. Within minutes exicutive had all the details.
It's my humble request please assist me with the same.

I have made reservation for 3 rooms (for May 5-6 2 rooms and May 9-10 1 room )in Oyo 85529 Rishishikesh Pride by Crazy door . I was told that this particluar hotel has been removed from OYO list. So today I tried to call customer care service and their service number is not working for an existing booking and only working for a new booking. So again they made new reservation for same dates with me and denied information about cancellation of my previous booking. They are just interested in taking peoples money and not bothered about solving issue. Not even ready tolisten to my issu at all. Irresponsible and I dont think any one had any idea about anything there. All they know is just making booking and their attitude on existing booking is like just let them go to hell we rae not concerened. Luckily I am able to cancel one of my booking now.
My booking ID still to be cancelled are :
LUF79544
XPY08473

Booked a hotel prime grand through oyo a week back... Travelled to mumbai and reached around 9.30 pm in the night - hotel denied the check in due to the policy.. I was standing on the road without any help.. Being from South india, I have language issues too.. But oyo customer care saying simply, we will cancel and refund... Pl imagine if any female at this situation.. I have recorded the complete conversation with oyo representative.. Pl suggest the way of taking action against this

I booked Oyo hotel Mumbai residency in kurla mumbai from 4th April to 6th April. Booking id: HBUG1855. Hotel denied my check in by giving reason of all rooms occupied. Even though hotel denied booking Oyo deducted cancellation charges from me. I had paid 2285 rs and Oyo refunded only 1202 rs. Why customer has to suffer due to hotels negligence. Pre payment is causing very loss now.

I booked oyo room at 699 rs but they take 1200 rs from me bcz i want to chekin before 12 but i reached till 10.30 but as per oyo policies that the room will be provided to the customer if there is any vacant room after 10am but they dint provide even though the parking was free but they take cahrge of that too.

I bokked a Hotel (Hotel tejas) in Haridwar, near Patanjali university.. I was requested to transfer booking to another nearby hotel, HOTEL SHIVAY INTERNATIONAL.. When I reached I was denied to checked in by Manager.. When I talked to customer executive, he without resolving issue cut my call.. Now they are not reachable.. I am having my exams (UK PCS) tomorrow...Please help
Contact no.[protected]
Booking I'd F58D6360

I made a booking today in hotel airside from oyo app through my debit card of 3062 rupees Although the money was debited from my account but the booking didn't complete and my money isn't refunded yet

While making booking, Booking ID is K94K2315, my money is deducted twice and there is some technical glitch with oyo. I want refund for money deducted twice. I tried contacting oyo but the helpline number is not getting redirected to any customer care associate and chat support is only with the virtual assistant.

I had booked a room for today. I tried paying through phonepe and the transaction was successful but when it directed back to the oyo page, the transaction failed. I tried again using google pay and my got debited twice.

I finally completed the transaction in person.
Below I've attached a screenshot of the transaction for reference.

Please do the needful and get back to me on the refund.

Mobile number - [protected]
Booking ID - M5PK3248

I paid money to oyo for booking today on 1st April 2022. My booking was not confirmed and the money is not even being credited back. Please refer to the screenshot. Highly unacceptable behavior from oyo

This is regarding the booking ID: JZI23913

The payment of Rs 5373 was made via UPI method. However even after cancellation I have not received the amount credited to my account yet.
Till date whenever I have made any cancellation to bookings which have been made via UPI it has been immediately credited back to my account in no time. However This time my money is stuck even though I have cancelled within the OYO policy. I am a regular user of OYO and this kind of transaction is not accepted.

I want my refund immediately. The cancellation was made as per OYO policy and the payment was done via UPI. Ideally the money should have been credited to my account by now. Till date I have never faced such issues. Please respond immediately and credit back my amount. I want the transaction ID and Reference number of my refund. Else i will be forced to contact consumer court. I have been asking repeatedly

I booked room in this hotel through Oyo for 27th March 2022 Night stay and they denied check-in. Oyo people have played a game to receive my money. Hotel people said OYO was not tied up.
I called customer care Oyo on the same day on 27th March 2022 to cancel and initiate the refund. Oyo said they'll refund money but when I spoke with chat team they're denying refund.

I paid twice in this hotel for 1 night stay.

I don't whether Oyo is playing a game here or Hotel people are playing a game. I paid Oyo online Rs.1, 311 and also paid Tourist Palace in cash Rs.1, 800.

It's all fraud games playing with Srinagar tourists.

The company not providing me my refund under booking id N5PK0467, I booked the room in name of Vishiv Raj Singh and cancelled on 16 march 2022 and by policy my amount of 2762.00 will be refund in account with 7 days its almost 14 days and ther is no response. I call in booking centre again and again for almost 7 days but all they do that they pick call and hold for 8 to 10 minute and then disconnect automatically

I have booked a room at OYO(ID : JOMN9042) and was given a completely different room which was reeking o[censored]rine smell, alcohol and cigarettes. I was not offered a different property and was charged 50% despite the promise of a full refund.

I had made a booking in OYO rooms on 10th march worth 2106/-. The payment did not reflect on the website but the amount was debited from mt account. I subsequently received a msg from OYO saying that the refund is initiated. It has been 19 days since then and no refund has been credited in my account. Oyo customer executive also failed to tell the reason for refund failure. Booking id : UOPH8493

Booking id LE530540.

The booking id I cancelled on 11th March, they said tha amount will be refunded within 72 hours but I haven't received any amount till now.

When i call the costumer service number they are simply keeping me in hold and cut my call everytime .they are not giving any proper response.

I am attaching the mail I received on the I cancelled the booking .
I need the refund as soon as possible.

While making booking, my money is deducted twice and there is some technical glitch with oyo. I want refund for money deducted twice. I tried contacting oyo but the helpline number is not getting redirected to any customer care associate and chat support is only with the virtual assistant.

I would like to inform you that I booked OYO home 87558 Ri Lum homestay around 16.00hrs on dated 18.03.22 by OYO customer care service and my booking reference number is - YEYP2369. After confirmation of booking, I call to homestay manager/owner for proper address but he told me he had fever, so he can't take any booking. I informed to customer care immediately to cancel the booking and full refund.
Please take the necessary action to refund the total amount Rs.7236.00 as soon as possible.

I have done the payment through OYO and payment was successful. The amount was deducted and now we cannot see the booking and I did not recieve any booking ID also .
I have my UPI reference ID from which yhe booking was done .

I booked an oyo and later cancelled since date needed to be modified. When I contacted Oyo, they mentioned refund can be done, I have been told to make a new booking and and I can get refund for once I checkout the new hotel. When I contacted again I got the reply that I did not connect within 48 hours and refund can not be claimed

I want to ask oyo why this was not mentioned earlier that after 48 hours you can not get your refund and why you were waiting to get it escalated again from a customer, u could have just processed it directly in when the ticket was raised

Now the customer care has asked to make a new booking again, to get the refund for older booking.

Booking id: T0YB7797
Ticket raised: [protected]