Panasonic India Complaints & Reviews

I have purchased a new led smart tv (Brand: sanyo-panasonic// model xt-43a170f) from amazon.com. Initial few weeks the tv was working fine but soon there were problems with the start-up of the tv set and also there were some blue color smudges on the tv screen while in operation. A service agent attended the problem and was unable to resolve this matter and reported that he could not identify the problem as the same did not show up during his 20 minute visit. All that he did was he reset the tv settings and left; later he closed the case saying that if the problem continues we must report it again. They would change some internal parts in the tv. We made it very clear that we need a replacement of the tv as we cannot accept such a problem with a brand new tv (Only couple of months old).
Again we started facing the issue and complained to the brand and they redirected the complaint to same service team. This time the service center wants us to record the tv screen when the problem occurs and provide this as proof to them. It is very inconvenient for us to go through such a painful process whereas we have purchased this tv in good faith. Now the service center has closed our complaint saying that there is no issue and has been rectified. However no visit was made and no solution was given to us.
We have been asking continuously for replacement but we are being made to tasks like recording the blue smudge and take pictures, etc of the tv. We have also been asked to leave the tv at the service center. For them to check if there is really any problem with the tv unit. We are certain that the tv unit is either a faulty one or a refurbished one and the service center wants to change the internal components to resolve the matter.
However we do not think is right as we cannot accept that a brand new tv would require any immediate component replacement to be done in less than 6 months.

55 inch tv, product is not good defective product its keep on getting repaired... After purchasing the same year the tv display got replaced now it is not at all switching on and the service centre.. They are asking 2500 and 18%off gst for labour itself.. I purchased the tv for 70000 indian rupees.. I’m very much disappointed with the company. The worst brand have ever seen. Waste of money. If the problem is not sorted out il complain about this to consumer court.. Il inform all not to buy any products from panasonic.. Totally waste of money.. Fraud company.. Fraud branding..

I complaint before two months back regarding my washing machine, & one guy has come & the motherboard of machine is damage, he took motherboard himself & 1000 rs in advance & said after few days back i call to him but he said u have to install new motherboard & that part is not available in market so i said please give mi back my old part & 1000 rs back so after that he is not picking a phone calls so i want my old part & 1000 rs
Please help mi

The water purifier may be ok but customer care services are pathetically bad. Even after calling the technician was not ready to clean the membrane in warranty period. The membrane could be reused after cleaning but no information was given. Instead it was told to change the membrane after every six months. The original membrane was replaced by local one and was charged equal to original one. This time technician is not turning up even after making repeated calls to customers care. The technician was added independently the service and membrane rates and were answered with great amount of inflation.

I am using panasonic water purifier which is not working from past 4 days. When called multiple time to the customer care, the call is disconnecting in the middle of the conversation every time and is busy most of the time. I had raised the complaint 2 days back but no acknowledgement or details about the complaint was received. I had even requested a call back from them but no response still.

We bought a 123cm backlit led TV, that was not working after only a year, its screen is not working anymore, now the company is not possing any responsibility to get this correct and workable. I am rid and quite tensed and questionable as well that how a company's big product got spoil only after its warranty month, even it cost 47, 000, therefore I am worried about my money, it is not satisfactory at all to put such big amount for that big product by a middle-class person, it is not acceptable by me at least, so I want my product to be good or needed to be replaced with the new product as I have given full price for the product. Specific details of the product PANASONIC 49FS630D LED SET GT[protected] 185 ppnbfrc00153.

I bought a double doorpanasonic fridge on october 2017 from great eastern stores, dalhousie, sl no 7vsi01095). The same is not cooling. I calked toll free no ofpanasonic call centre and they promised to send: thank you for calling panasonic. Please provide code a205 for r[protected] to engineer if you are satisfied with our service.
The man came and said two parts hv to be replaced. Then there came acall askng to approve the charges and i approved. Nobody called so iagai called and i was told one of the two parts is unavailable and ho (Panasonic) likes to exchange

I had logged complaint to your customer care on 3 rd nov (R[protected]. Till todate the complaint is not attended.

Meanwhile the calls were received from service center. They had given quotation. I said this has been replaced 3 times in a period of 18 months or so. There must be some other reason like poor workmanship or poor quality of material. They said they will check and come back. Also asked me to send the last copy of servicing but thereafter didn't send their mobile number to what's app the copy. Not attending the complaint for such a long time is not expected from brand like panasonic. This is spoiling the image of brand, causing dissatisfaction to family.

I have submitted my panasonic mobile model - panasonic eluga ray max 32gb (Imei-[protected]), to panasonic service centre hardoi (U. P) to solve charging problem in my mobile and paid 1000/- as mobile repairing charge on 07 may 2019.
But after few months panasonic service center was closed forever.
I tried my best to contact each and every person belongingto the panasonic company but found no reply.

My mobile was in good condition only it had charging problem.
But now company is refused to pay back my submitted mobile and payment.
Plz find the attachment of mobile purchase reciept and panasonic service center moblie submit reciept.
It had 4 gb ram.
Fast charging function.
And good batary backup. Etc

I have bought led tv

Model no. Th-43fx670dx
Sl. No.: 195pstbqds00577
Rs. 46, 900/-

On dt. 20th august 2019 from m/s. Samvat enterprises, ashram road, ahmedabad, gujarat

I would like to inform you that the product is suddenly reflecting half screen blinking from last night.

Its a shocking experience for me, that in span of less then 03 months branded and expensive product like this became faulty and defective.

I have experienced samsung before for 08 years throughout and not faced single fault and though i have tried with your product for some new experience but i went wrong.

Meanwhile i have registered my complaint r[protected] but i will must share my bad experience and will now never suggest any of my circle to go for panasonic!!!

I had bought PANASONIC Air conditioner from RELIANCE DIGITAL which stopped cooling withing 18 months of purchase we already have 2 acs working from past 5-6 years never such a problem encountered with other brand of ac's we taught of buying a PANASONIC Ac and it started leaking water spoiled the wall the service person from reliance digital had come he serviced it after that the cooling stopped permanently. that was a bit fishy cause the cooling was fine before he fiddled with the ac and then the service guy said there was no gas in the ac and said it would cost me Rs-3400 ac costed me RS-42000 if the gas was leaking whos fault was that it was the service teams fault that it had not been installed correctly so the company is supposed to fill the gas and solve the issue on its own cost .. the fun part starts here when i call reliance digital customer care i said i had paid rs 470 for servicing they say we have no such records so i said i have the employee number so customer care says go talk to him WAY TO GO RELIANCE DIGITAL EMPLOYEES you truly are the best
NOW WHOM SHOULD I COMPLAIN THIS ABOUT RELIANCE OR PANASONIC SO CONFUSED FYI: AC GAS NEVER RUNS OUT BEFORE 8 - 10 YEARS
WE HAVE NUMEROUS PRODUCTS FROM PANASONIC
IF AT ALL PANASONIC IS READING THIS WAKE UP !! BEFORE ITS TOO LATE!

Dear friends,

Avoid buying panasonic tv and that to from vijay sales due to poor service.

Kindly note self purchased panasonic smart led th43fs600d dated 6th april 2019 cost 36500 rs from vijay sales.

While we were watching the tv suddenly one small spot was noticed at the center of the screen, same kept increasing after some time.

This problem was reported panasonic representative.

Their representative reported after 4 days and after several follow up.

After having a look he said the display panel is gone and will need to be replaced costing 23000rs. And payable by me.

This is totally unacceptable as there is no sign of any scratch or damage on the screen, which was shown to your service engineer also it is under warranty.

To which he said agreed no damage from outside but says their is no problem from inside also so we are not responsible.

Please avoid buying panasonic tv.

I have offered them to take the 3 month old tv back free of cost in written, still no reply from last 30 days to all in mail.

Best regards

Dear sir/madam

When i got an ac from the panasonic company coming to the house, the occupant closed me upside down and closed a lighted donation window, broke all the pipes out of it and when it was going to go through the wall, when i said this if you take it out of the wall then they refuse me the spast that if they come out of the wall then the whole wall will be broken. When that pipe comes out, it is needed from the wall. And secondly, one of your ac servicing officers comes home without informing you, and it starts to sound more first, then i call your officer 4 times, yet he does not give the correct answer. I have become more upset with the officials of this company, please get it rectified.

My introduction
Rawal singh
Barmer rajasthan
Pin no. 344001
Mo no.[protected]
[protected]

Respected sir,
I am srinivas reddy from banglore. I like your products and had used many of your products. We brought a air conditioner and water purifier before 7 months. We wanted to change the water purifier's cartridge so we called you customer care number and booked a request and a service person come to our house he had no uniform no identity card he said that company will not give and then he brought a filter which is duplicate and i have photos of it those filters cost 200 in market i even have the proof and he says that it is 1200 then we spoke with the area manager but there was no proper response from them and there is an issue in the air conditioner to there was mist smell coming through the air conditioner so we called the customer care number and booked a request then a person came to the house and saw that and said that there is a problem in the whole condenser so we need to replace it. Then we said ok then he left and went to the office and made a call that we won't replace it then we asked a other air conditioner expert of lg he said that if it is not replaced and repaired then it will work good for 4-6months then it will again start to give the same smell so we want a replace of it. The service in banglore is not good that's why your sales percents are low in banglore.in every electric shop that i went they say that the service of panasonic is not good and they prefer lg, samsung, etc. Please take action on this and keep up the brand name it is one of the best brands in the world but in banglore it's sinking because of the service please look into it. My contact number is [protected]
Your faithfully

Don't waste your money to buy any of panasonic products. What ever the product may be, but they have the worst service ever in india.

If your machine showing any faults, they are taking too many days to send the engineer/technicians to check and then will serve if you have warranty. Otherwise they will identify some damaged parts and you need to pay for that.

Even if you are agree with them, they will make your service pending for days-months and never let you update regarding your service. Rather they will create stories that the parts still not reached at their service center.

How a big international brand like panasonic doing this type of cheap service?

Better check both the quality and service of the brand / product before buying any products.

For me. A big no to panasonic brand in india.

The worst service of panasonic.

I ordered 49 inch tv from panasonic india pvt ltd, wagholi branch pune to be delivered to delhi at my home. After unboxing it tv remote was missing. I called customer service and their technician but they cant help in providing a tv remote. Also, i am unable to contact panasonic wagholi branch. One of the customer executive told me to visit branch even though letting him know that from delhi i cant visit pune branch. Again we are on same page with no solution.

Purchased 49 inch 4k panasonic led tv (Fx730) on 19.9.2019. Technician came on 20.9.2019 but installation was not fully done. The very next day call him but he did not attend. Called to customer care on 21.9.2019 and a malayalam speaking executive told everything will be ok within 24 hrs irrespective of sunday. But nothing happened. On 23.9.2019 again complaint registerd. Asked to give a contact number of an responsible person. Told from customer care that the person will contact you soon.

Actually fed up with the panasonic. Bad behaviour from technicians. Waiting for 5 days with a newly purchased tv without proper functioning.

Bad service.

We purchased a washing machine of panasonic india dated 26/09/2017. It was 8 kg semi automatic variant with model number wmmaw80h2arb and serial number - 150dmsh00597 in the name of mrs malti tiwari from retailer ruchika music & electronic palace with gst no.- 23aqgpp8934j1zf.
After its purchase within 7 days it was stopped automatically. That time a technician came who was not aware about the repairing processes. Thus he visited and took 4 days to repair that machine reporting its timer is not working. And also said not to complaint to superior as he is new and also assured that it will not stop in between.
After 1 year it again started the same problem. He came again and repaired it. Later in the year of 2019 from month of june the same thing is troubling us. For this we informed him but this time he was unresponsive. So after failing communication we lodge a complaint to panasonic india through tollfree number on 4th of august. And after complaining one man came on 8th of august and reported timer got failed and asked to book for the timer and that will take 3 to 5 days to bring a new timer from the company. We trusted him. But after 15 days of continue communication we found no timer has been arrived yet and about one month of complaint after several phones they came between 1st and 3rd september and repaired the machine by replacing timer. But they were found confused regarding the connection of wires. Once they left the home and were downstairs we checked the machine it was not stopping through timer. And machine again shows error we called them back they again checked something and said send it to their private sort of workshop they will repair it.
And from that day we are just getting assurances that they will repair it. Still no work has been done and machine is switched off from that day only. Now this type of intolerance and lack of knowledge of technicians just deteriorate the reputation and service of the company.

Dear sir,

This is to inform you that we have purchased split ac - 1.5 ton, model no. Lc18vky, purchased dated 04.07.19 (Sales invoice no. Mt-1421/2019-20) from vg sales, ghaziabad (U. P).

At the time of purchased vg sales owner did not guide us whether to installed ac from panasonic or vg sales.

They said that our man will come to you for installation and you give him the payment of the installation.

After the installation the person who came for the same, he did not give any
Receipt of the ac installation.

Also when we locked the complaint on 10.09.19 for 1st service panasonic person was came and said the ac gas was finished in it.

Now, panasonic staff said that instatllation is not did from our side so we cannot filled the gas in free of cost.

And the other side vg sales (Mr. Mohit) not receiving the calls

This ac is only 2 -3 months old what we do in this case.

Thanks & regards,
Rashmi
[protected]

Dear team,

Complaint id : r[protected] selling defective products through distributors

This is to bring you high level fraud happening through distribution by panasonic india. Where hidden defective products are sold to the customers and post no actions being taken either by panasonic india team or distributor.

This is my first and worst experience buying an air-conditioner from brand panasonic.

Nobody is ready to take the ownership and replacement.

Why a customer allow to repair if he/she have bought a new product and paid for a new one.

This is complete customer harassment.

Do needful.

Looking forward, before i share customer harassment to consumer court and social media.

Thanks & regards,
Rahul tripathi
Ph : [protected]