Panasonic India Complaints & Reviews

My led tv is not working. It is 32 inch in size. So please send engineer to my address. When he comes to palghar then come to manor.in manor come near zilla parishad school. After coming there please call on my mobile no [protected]. I will come there and pick up your engineer. From there i wll take engineer to my home. Please send engineer as soon as possible

My name is pratish chavan and want to inform you that, i have bought new led tv on 17th may 2018 as per below details.
Make – panasonic led
Model – th-43es480dx
Sr no – 182psd023s00162

I am staying in ambernath west and was searching to buy new tv. I had finalized the sony tv but one of my cousin suggested me to buy panasonic tv. I had searched many showrooms in kalyan, ulhasnagar and ambernath area but not found suitable retailer who deals with panasonic brand. As suggested by my cousin i have bought new led panasonic tv all the way from kurla (West). The only reason i bought this panasonic tv was my cousin always talks about great customer service experienced about the panasonic brand.

But my experience is totally different, within 3 months only i found that tv remote is not properly working. Even if i insert the new batteries it last only for couple of days. I tried to call panasonic customer service centre in the month of aug 2018 but original bills was not found at that time. Last week we suddenly found original bills of tv and immediately launch the complaint.

During last 7 days we are talking with various executives and technicians but no one is ready to provide proper solutions on the issue. Whenever i called to customer service executive they only promised to solve the problem but not tracking the end to end issue. One of your service executive has given the technician number also but whenever i called the technicians they provides the number of someone else. One of your technician was visited and saw the remote condition, he also agreed that there is some defect in the piece.

Just wanted to know have you outsourced your customer service team/technician team? They are not at all aware about your company’s vision, mission and ethics. As panasonic is one of the preeminent brand in the market, its responsibility of your every employee (Including outsource employee) to first understand the issue and then provide solutions on same. During last 7 days i have observed that everyone is just focusing on tat to close the call rather than understanding the exact issue.

I agree that there was delayed from my end to registered a complaint but this is because my original bills were at kurla and i was searching the same at ambernath. Last week only i had suddenly found these bills in my kurla home. Request you to kindly look into my complaint and provide the proper solutions. Also note that have experienced very poor service from your team.

Since the remote was found defective within 3 months only, its your responsibility to replace within warranty period. Kindly check and do the needful at earliest.

Also just wants to suggest that, i am also working in the service industry since last 18 years, sustain the brand image is difficult task and its responsibility of every employee (Including vendors) to aware about company's vision, mission and ethics. While talking to your technicians (I thought they are third party vendors) i found that they are least bother about company's image and don’t have etiquettes while dealing with customers.

Thanks in anticipation and hope you will provide the resolution very soon.

Yours unsatisfied customer,
Pratish chavan
[protected].

Refrigerator was not cooling properly, called customer care/ toll free no, they gave reference of s k enterprises in gurgaon saying these are authorised service agents of panasonic. These people came and said there is some pcb problem they took it and got it back the next day saying it's repaired, charged us rs 4430/-, next day itself the fridge was not cooling again. Again we call this sk enterprises they brought some other technician he did something and cooling seemed ok. It was winter time in delhi so generally temperatures were cold, now since one month we are noticing the cooling again is not happening. Upon calling this sk enterprises they are washing their hands of saying it's off warranty. This is so disappointing as this sk enterprises has been completely unprofessional they seem completely untrained and unethical from day one, they same to have no clue about the problem but just want to continue charge us. Request panasonic do not hire such unethical people who are bringing a bad name to such a big global company. And also request you to please send professional service man and get this fridge repaired immediately. Thanks. My details. Rahul - [protected], gurgaon

Sir /madam

We Purchased BEA Electronics salem they recommended very good product mixie 1000 w . but not proper quality and waste of time . Company called they send service man told this product already complaint and not buy back . i will change blade told. but Blade changed also same problem raised . more time taken for prepare grind but worst fine. kindly take this issue regarding after any body foolishness this product avoid only.

Thanks by

K.Sathish
[protected]

Dear sir

We are purchasing the panasonic t. V
Model no. Th-32c200dx, serial no 161pbos00078.

Date of purchase :05/04/16
Rs. 25, 500/-
Shop name : shree maruti electronic
Add: thx 55 ; shop no 4, maitri road, adipur - kutch

We are purchase the tv 05/04/16. And we are safring the lot the problem the shop shree maruti electronic give ne the demo tv sale me. And tv is already open it and 10/05/17. Tv is spoilage we are going to customer care but. No one responded me last 2 yaer we are safaring the problem and tv cost is rs 25, 500/- and repair charger is 12000/- the total tv cost : 37500/

We are say the 1 questions, what are your products quality. 3rd class you are make tv and no one responsible person reply me.
We are rise the complement no is r[protected] date 01/02/2019

And date : 07/2/2019 mr mehul pandiya sir is repels the tv and given me the new tv model th-32f200dx. Rs. 4590.30/- + 2 year ewc worriment rs. 5900/- total tv price rs.10490.30/-

And same model give me online rs 15, 284/-

Why are we paid the 10490/-

Regards.
Ashwin manwani
[protected]

4l i had broight 4k led 43ex600d panasonic tv. Within a year the tv is getting automatically off and on every two days in a week. I had given a xomplaing tkbthe customer care. They came and changed the board. But the problem coulndt solved again the tv is getting autimatically off and on every two days in a week i had again given a complaint to the service center. They took the tv since 10 days the authorized service centre is unable to find the defect. So please replace the tv immediately. Other wise i have to approach consumer court.

I have purchased the panasonic washing machine model na-w78h4rrb bearing serial # 173dmsr00010 on 5th of june 2017. The day i purchased the washing machine it started giving me trouble every 15-20 days. Every time i complaint about the same there mechanic comes and starts the machine then after 15-20 days washing machine brakes down. Now 20 months have passed and i am fed up with this problematic washing machine. I wrote to panasonic india that after so many repairs the problem of brake down is still there so requested them to replace the machine. For this they said that they will carry out the repairs but they can't replace the washing machine. This is absolutely breach of trust. I have paid rs. 12700 for buying washing machine and not for such faulty machine which doesn't work for a fortnight without trouble.
You are requested to please insure that i get the complete new replacement of the same.

Regards,
Gopal agrawal

I am to inform that i had purchased 4k 43 ex600d smart tv. Within one year the tv is automatically getting off for one or two days and then restarting after one or two days when switched on. The problem was i formed to the authorized service centre they had changed the panel but still the same problem is going on. Now the warranty has completed the service centre has informed that we have to bear the charges for repair i had agreed. I has been 10 days the service centre has took the tv but could not find the defect. I request the panasonic india please replace the tv immediately. From 10 days we are facing inconvenience and loss of many by getting costly tv. So i request the panasonic india to replace the tv

I team,

I bought my tv 7 months back, tv got mother board problem. I am requesting to replace the tv. Technical person visited and he said mother board problem, hence we are raising request to replace the tv. I was facing issues from panasonic side also. They will not responding for calls and complaints.

Thank you,
Venkatesulu ravuru.
[protected].

In december 2018, i had purchased a video door phone. About 10-15 days it works well when open the door with this phone but after it stops working properly. I had also complained on panasonic toll free number under complaint number r[protected] which doesn't attend by any service center till now. I regularly complained on toll free number they always said we raised your request on priority basis but doesn't attend by anyone.

I had purchased a panasonic refrigerator in 2012. Yesterday suddenly its stop working after a noise. I complained to panasonic they send a technician and checked the refrigerator. He said its compressor is not working its must be change. He told me the estimate rs 6000. When i asked him about warranty, he said no warranty for any spare part.
I would like to know how it is possible that a multinational company does not give warranty for spare parts and its not a small part its a compressor..
I would like to mention here that a local technician giving one year warranty for compressor and his job work...
My second objection is that they dont take cheque payment for job.
Please look at the case

Thanks

Thanks

Hello panasonic, we have bought panasonic ac on jan 1st, 2018. We are residing in perungudi, chennai. We had done only 2 general free service so far. For 3rd service we registered in customer care on jan 11th, 2019. Today 12th jan, the technician came and said the coil has rust and there are several leakage inside the indoor unit, and would charge rs 4000/. Just because our warranty has ended on jan 1st 2019 which is 10days before. When we...

We had purchased a commercial plasma display panel (Tv) for our office about a 1-2 months back. About 20 days back, the display panel stopped working and we put up a service request. And, come to think of it - this is a commercial product that is supposed to run almost 24 x 7

Whilst the service guys were prompt in coming to the office to checkout, the tv is yet to be repaired. The reason they give is that the mother board has gone bad and needs replacement, but the part is not available.

I am very surprised, being such a big company and that too japanese, how come they do not have stock of such parts.

Moreover, the service manager - one mr. Shashikant keeps on saying we will repair in 2-3 days time every time we call. Looks like there is no difference between the tv repair shop next door and panasonic

The most hilarious part is - there is one mr. Virendra singh bisht (Voc - customer service), who, look like, has kept his emails on a auto-response mode. You write to him anything and his response is the same!!

This is now becoming a joke - not sure why these guys are so unprofessional. Don't they realise that customers have paid money for the product?

I went to guntur authorized service center to fix double lock safety mixture jar handle set. They collected total payment for handle set. But 2 days later when i went for collect it they fixed old parts like lock sets, base plate etc. Event they didn't inform the customers they fixing the remaining old parts. Without customer intimation how could they approach to fix remaining old parts, when they collection full payment for the set?

We had purchased panasonic th-32es500d on 16th july 2017 from vijay sales, but almost when our warranty was getting over we started facing issue where intermittently sound goes off. Hence we had launched complaint and technician had visited and post checking he informed that it is cable issue and informed us to change the code used to connect setup box and tv. Hence we bought new cable but issue persisted. Also we have other tv at our home we interchanged the code same works fine in other tv but in panasonic tv we face issue.

Panasonic never bother about customer after sales service, they very much interested to pullout money from customer. Once you paid they never turn back and not even here your words. One person virendra singh bisht, voc - customer service - the name only available in mail, but never share any phone or contact details, just that mail says to advice to contact local area manager. What he will say, he never get any feedback from his office or ask ourselves to contact who written mail - person.
Very worst network and worst service, total net network. They simply move the ball to another, but we never find any solution.
Totally worst product service/ customer care call center people are also not having any data, and those who put the call in music till we disconnect. Never give any solution/support.
If you make call for paid service, they ready to attent immediately

I purchased a panasonic washing machine model: na-127vb3w01 bearing serial # 460654 on 11.2.2015

Last year, the machine broke down and it required replacement of the pcb. I paid over inr 12, 000.00 to get the pcb replaced. I was not returned the old pcb which was replaced and i did not receive any documentation that proved that the pcb was actually replaced.

The machine again broke down early this year and the repair engineer from the panasonic authorized service center again cited the same issue and mentioned that the pcb had to be replaced.

This was shocking as i would be again spending inr 12, 000.00 to get the pcb replaced. When i asked for the documents to prove that the pcb was actually replaced in the first instance, i was told that they could not do so.

I was then offered a discounted price for pcb replacement. I am wondering how can an authorized service center offer me such a heavy discount.

I am open to getting the machine repaired as long as i receive the documents to established that it was replaced in the first place.

I had purchased above 6.8 kg washing machine on 25.01.2017.
This Panasonic product is under warranty for a period of 2 years from date of purchase. On 26th Nov this year I lodged a compliant for non functioning of spinning unit. Their technician came on 27th Nov and after checking he issued call report that spinning motor needs to be replaced. But even after 12 days, the same is not done. Their service desk in Kolkata has offered verbally to me that if I deposit RS. 3500/- they will give another washing machine, as the defective parts is not available with them. Service request id with customer care is R[protected].
I would request the Panasonic people through your popular zee channel that they should recall unrepairable washing machine and purchase price to me.
Regards
Sushanta Paul
[protected]@gmail.com
Cell[protected]
9B Omda Raja Lane
Kolkata -700015

Mene flipkart second 43 inch panasonic led to 43ex480dx purchase kiya that flipkart near defective piece bheja or me bar bar iske regarding phone krti hu brand ko bhi or flipkart ko bhi na to yeh log ise return kr the hai or na hi replace. Bar bar daily phone krke preshan krte hai mere paas flipkart ki sari phone details or panasonic ki phone details or message hai. Order id od[protected].

We bought panasonic led television in 2016 (Model no th32cs510d) from darling digital world at, vellore, tamilnadu, and now it got repaired and checked its motherboard, we have to change the motherboard but is not available, anywhere else what is the solution for that please provide any service center details so that we will buy motherboard from there...