Panasonic India Complaints & Reviews

Address: Ahmedabad, Gujarat

Dear Sir/Madam,
I had purchased a Panasonic Eluga Ray 700 smart phone on[protected]. During first 10 months for 3 months my phone was in you service center only due to problem in my phone.
First during june-2018 ending the problem raised Even if the phone is in Normal Profile & Ringer volume is high it doesn't ring when someone calls & even videos don't get played. They kept it in service center for 20 days yet after 1 week same problem raised & then after I had given it in service center but no results the problem remaied the same. I again given it to service center this way out of 10 months the phone was in service station for almost 3 months. During February 2019 again same problem occurred.
As a result they replaced the phone.
Although it taken 1.5 month in service station again. From 09th April to 22nd May. But the new handset got the same issues on 7th June-2019 !
Even on online platform where it is available 48% customers are not happy with the phone & most of them are facing quality related issues.

Please help me as I totally lost my money in this product.

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Address: FLAT NO. 24 NEELKANT APARTMENT LBSM COLLEGE ROAD, 831002

D/Sir,
I have lodged complain for repairing of above Window on 09.06.2019 at about 14.00 hrs. through customer contact No.[protected]. As per version of customer care representative the tech. will respond within the 24 hours. It is regret to inform your that more than 48 hrs has been passed till now no Tech./service engineer contacted.
It is requested to pls look into the matter immediately.

Thanking You
Emani Srinivas
[protected]
[protected]

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Address: 111 a Ashok nagar, Kanpur, Uttar Pradesh, 208001

To,

Manager Panasonic India

SUB:- URGENT AND CRUCIAL (DOCS. ATTACHED)

I have bought your product (1.5 ton) window AC as a known international and trusted brand but I really feel sorry and frustrated about the fact that its not at all working properly and trips in every 5-10 mins.

I already filed a complaint after the AC was fitted.
The service guys came and gave the excuse that it's fine and just the area is big.
So I decided the area with a wall and bow it's 10/10 feet room.
Still the AC trips.
It's is really ridiculous and sad that at this headache of 45+ degree of heat I and my students have to sit in hot burning room.

I am really annoyed and going to sue the company and file a complaint in consumer forum.

I am also from multinational company and an owner and my feedback and complaint can really effect the goodwill of the brand and users.

I have been wanting for engineer to come and fix it but no one turns.

Either fix this issue or take the AC back and refund me whole amount in next 24 hrs else I will take legal actions and will also defame the brand and service through my links.
I ALSO FEEL I HAVE BEEN GIVEN A FAULTY AIR CONDITIONER

Very serious issue
I want the manager to revert back on this and fix it but day end today.

It's giving me financial and mental loss everyday and no one is ready to hear.

Attached are the documents and no. Of the engineer.

Kindly fix it today else I will take serious and harzardious action on the brand and company and store too.

Refund, replace or fix it today..

Thanks and regards
Dilip shukla
VICE PRICEDENT (FOUNDER)
[protected]
[protected]
[protected]
Jlc Shapers academy
TDK BUILDING
111-A 20-B, second floor
Coca cola chauraha
KANPUR -208001
U. P. STD CODE : 0512
INDIA ±91

Panasonic India customer support has been notified about the posted complaint.

Jun 07, 2019

Updated by Dilip Sam To,

Manager Panasonic India

SUB:- URGENT AND CRUCIAL (DOCS. ATTACHED)

I have bought your product (1.5 ton) window AC as a known international and trusted brand but I really feel sorry and frustrated about the fact that its not at all working properly and trips in every 5-10 mins.

I already filed a complaint after the AC was fitted.
The service guys came and gave the excuse that it's fine and just the area is big.
So I decided the area with a wall and bow it's 10/10 feet room.
Still the AC trips.
It's is really ridiculous and sad that at this headache of 45+ degree of heat I and my students have to sit in hot burning room.

I am really annoyed and going to sue the company and file a complaint in consumer forum.

I am also from multinational company and an owner and my feedback and complaint can really effect the goodwill of the brand and users.

I have been wanting for engineer to come and fix it but no one turns.

Either fix this issue or take the AC back and refund me whole amount in next 24 hrs else I will take legal actions and will also defame the brand and service through my links.
I ALSO FEEL I HAVE BEEN GIVEN A FAULTY AIR CONDITIONER

Very serious issue
I want the manager to revert back on this and fix it but day end today.

It's giving me financial and mental loss everyday and no one is ready to hear.

Attached are the documents and no. Of the engineer.

Kindly fix it today else I will take serious and harzardious action on the brand and company and store too.

Refund, replace or fix it today..

Thanks and regards
Dilip shukla
VICE PRICEDENT (FOUNDER)
[protected]
[protected]
[protected]
Jlc Shapers academy
TDK BUILDING
111-A 20-B, second floor
Coca cola chauraha
KANPUR -208001
U. P. STD CODE : 0512
INDIA ±91

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Address: C-37, Street no. 1/3A, Thana Road, Bhajanpura, Delhi, New Delhi, Delhi, 110053

I have made several complaints about thumping sound of dry spin compartment which is regularly persisting even after giving repairing solution attended by your technical team 5 times since I bought. I purchased it on 21.08.2018 from "Hindustan Distributor, Hardev Puri Dellhi-110093". As the technical team is not able remove the fault permanently, I have asked the National Consumer Helpline to help me change this faulty product. Its complaint no. is 1362616 dated 06.06.2019. my email ID [protected]@yahoo.in

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Address: sco213, 2nd floor,hamilton court ,near hotel maya, www.clickandkatch.com, Jalandhar, Punjab, 144001

Hi everyone tarsem this side i had purchased new split ac of 1.5 t on 30th may, when the executive installing the ac same time we had checked but ac not giving proper cooling, when we had discuss with the executive he said this ac not having much cooling, same time we had contacted with the dealer where from we had purchased the ac and that dealer had register the complaint on same now 04 days has be gone but we didnt received any call and visit from panasonic, this is worst ever experience from one of good brand.

No one ready to listen even call center and all everyone saying we had raised the complaint but no one ready to resolve the complaint

Complaint no : r[protected]

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vijay Electronics

from Mumbai, Maharashtra

Jun 5, 2019

I sold a split act to a customer and the customer want to install it as early as it possible.

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Address: Vasundhara, Ghaziabad, Uttar Pradesh, 201012

Myself sanjeev tripathi purchased panasonic split inverter ac in june 2015. The day it was installed cooling was pathetic. Called upon the engineer., they checked for gas and refilled just after a day of installation. Some how it started working, but we were never satisfied with the cooling as compared to others. On 31st may 2019 our ac started tripping with both indoor and outdoor units stopped. We logged the complaint with panasonic customer care and complaint was attended by sterling aircon engineer. Without detecting the actual problem they straight away refilled the gas and charged inr 4100/- from us. After they left, problem in the ac still persisted. We again called up the engineer informing the issue. He visited again and confirmed that it is a voltage issue and we should call electrician and get the voltage checked. This did not convince us and we re-logged the complaint today on 2nd june. It was 3rd visit of an engineer in 24 hours and now he confirmed that the issue is with pcb card of outdoor unit and it needs to be changed costing us rs 10 to 12 thousand approx and cannot be repaired. Why this issue was not detected in 1st visit itself? Why gas was refilled which was actually not required and they charged rs 4100/- from us? They cheated us. Now i want my rs 4100 back. This is really very irresponsible working culture of panasonic. This should be looked upon that no other customer should be cheated.
I would never ever recommend any one to buy panasonic products.

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Dass Helendass

from Mumbai, Maharashtra

Jun 16, 2019

Sir my LED TV screen was broken pls register my complaint details as soon as possible and send me technician soon for sevice

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Dass Helendass's reply, Jun 7, 2019

LCD broken

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Address: 712136

I have purchased one panasonic air conditioner in the year 2016. The cooling was very good in the initial days but after 2 years it's performance started going down. Chilling capacity started going down. Last year also technician from panasonic visited my place but no proper resolution received. Today also i raised one complain but still they are not able to give any justified answer. The warranty of the compressor is 5 years and after 5 years i have to throw the same. I want the compressor to be changed as the problem is with the compressor only.
Please help me and get justice.
Regards,
Susanta banerjee
[protected]

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Address: 751020

Inspite of my repeated talsk with the customer care executive at Bhubaneswar & in your toll free no the installation of AC could not be possible. Even though the mechanic contacted me to come at 1 p.m. for installation but did not turn up.Again at 2 p.m. I contacted the mechanic who was on lunch and told me to come at 3 p.m. but did not turn up and even did not respond to my phone call.This sort of poorest customer service is not expected from a branded multinational company.

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rahul332405

from Anta, Rajasthan

Jun 13, 2019

I hv submitted a compaint 20 days back for service...and the tecnician has nit turned up. The service manager Mr. RAJENDRA (mobile [protected]) is very rude and every time he says some one will come and no one is coming. This is happening since last 20 days...

I recommend not to ...

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Address: S401 MONARCH SERENITY, THANISANDRA MAIN ROAD, 560077

I would like to bring to your notice that your service operations staff is not properly trained.

Jamun chandru called my wife 2 weeks ago and said that they would send someone for service of my water purifier. She mentioned that charges would be 350+750 (Service+filter). But when your technician came he said that the charges would be 4000 to fix the purifier. When i denied to pay he said that 350 rupees service charge is mandatory.

Jamuna who called us in the first place was (Banglore thanisandra) never mentioned anything about 4000 or a mandatory service charge if we denied service, if she would have informed us about this we would have said no instantly. When i called her back to explain the situation - forget an apology she insisted that i should pay 350 - which i did because i'm a gentleman unlike your company.

If you need more donation like this - let me know i will generously do some charity to you if your company is running short of cash.

What a shame.

Neither will i ever buy any panasonic product again nor will i recommend it to anyone.

Your service operations are nothing more than a joke just looting people of their hard earned money.

What more - your technician offered me a selling price, if i did not want to use the purifier anymore.

Please get your act right or your sales are sure to decline with operations like this.

Good luck from a very disappointed customer.
Ashwani
[protected]

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Address: No.2-79, Second Floor, Masilamani 2nd Street,Vanagaram, Chennai-600095, Tamil Nadu, 600095

We have printer panasonic model number: dp-8016p got some problem. So we have filed complaint through your customer care five times but no respond.
Complaint reference number:r[protected]on 26th april 2019. But till date no response to rectify the above said issue.

Kindly send ur technician to rectify the printer problem by immediate basis without furthry any delay.

Rajarajacholan g
Mobile:[protected]

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Munna Badsah

from Mumbai, Maharashtra

May 21, 2019

I buy a new panasonic tv on 27/04/2019 frim Zeon Digital, supaul.

But it does not installed(tv).
So i have a problem from this.

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Address: Sainipuri, 500094

I purchased 1ton Sanyo AC from Amazon and was delivered on 7th May but today is 14th of May and still not installed desipte many calls to Amazon and Sanyo. Amazon people are asking me to call Sanyo and Sanyo customer care person asking me to call local manager and that person doesn't answer his phone. when I tried to call Sanyo again it's asking me to pick a language and call getting disconnected. I am so I wonder if their service is like this for just installation how it will be once it is installed. Seems I Amy use this AC for 2020 summer.

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alakchakravarty

from Kolkata, West Bengal

May 16, 2019

I have purchased an AC on 29.04.2019 at Great Eastern, Dhakuria, Kolkata. Invoice No DHK/SA1920/00680 Inv.Dt 30/04/2019 But installation is delaying due to technician failed to come at scheduled time Please send technician tomorrow by 10:00 AM
Alak Kr Chakravarty
alak.[protected]@gmail.com

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Address: Devika Skypers, Raj Nagar Extension, Ghaziabad, Uttar Pradesh, 201017

I bought a panasonic inverter ac from reliance digital store in shipra mall, ghaziabad on may 6, 2019. It was installed by the technician gaurav on may 9, 2019 who also switched it on to show that it is in working condition, and despite the installation being free charged me inr 1740/- for wire, stand, and prime pipe of which no intimation or information was given to me by anyone.

On may 10, 2019 when i switched on the ac, it didn't cool the room. I booked a complaint on panasonic customer care number and a technician visited me on may 11, 2019 at around 7:20 pm. After checking, i was told that there is a gas leak in the appliance, and i asked the technician to replace the appliance with a new one.
May 12, 2019; i called panasonic customer care, talked to the team, the team lead vijay and even the area sales manager for ghaziabad, who confirmed that the replacement has to be done by the store where the purchase of the appliance was made.

I also talked to reliance digital store and they told me that the appliance will be replaced once panasonic technicians tell them that the appliance has a problem.

Both panasonic and reliance digital have been tossing the ball in each other's court and despite spending so much i haven't been able to use the ac. And all i have been doing is making calls and waiting for appropriate response from either panasonic or reliance digital.

This is a final direction to replace to appliance by tomorrow, failing which the matter will be taken up in consumer court to seek relief for not just selling a bad appliance but also the harassment and unprofessional post sales by both panasonic and reliance digital.

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Reliance Digital Customer Care

from Noida, Uttar Pradesh

May 13, 2019

Hi,
We regret the unpleasant experience you've had. Please call us on our toll-free number[protected]. You can also find out other customer relationship touch points using this link: https://bit.ly/2XbzWVB. Thank you.

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S

Shailesh kumar jaiswal

from Kannauj, Uttar Pradesh

May 15, 2019

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Address: 103, FF, Sivanta Appartment, BH Silver Cloud Hotel, Gandhi Ashram, Ahmedabad, Gujarat, 380027

Management,
Panasonic spit ac-indoor unit is not working well.ac give us water more than cool air. Water is dripping from ac vent as well as along with airflow it is sprinkling out.
I've registered a complaint 3 times and problem did not fix. Please send senior technician who has experience and who can fix this problem.
It took 7 hours to install this ac with one welding in copper pipe within 10 feet distance.

Panasonic India customer support has been notified about the posted complaint.

May 06, 2019

Updated by Jignesh Vaghela M Management,
Panasonic spit AC-Indoor Unit is not working well. AC give us water more than cool air. Water is dripping from Ac vent as well as along with airflow it is sprinkling out.
I've registered a complaint 3 times and problem did not fix. Please send Senior Technician who has experience and who can fix this problem.
It took 7 hours to install this AC with one welding in copper pipe within 10 feet distance.

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Address: shri ravi pratap-204-c-bhai randhir nagar,near d.a v public school, Ludhiana, Punjab, 141012

Our panasonic spit ac-indoor unit bought &installed a year back is not working. Please send a technician for its examination necessary rectification immediately. Indoor unit - model no-cu-kc-18bry-1, phase 1, voltage-230v, frequency-60hz, refrigerant-r22, serial no-[protected], production date-0616, plot no - bid-dadri, tehsil&district. Our address-shri ravi pratap-204-c-bhai randhir singh nagar, near d. A. V public school, ludhiana, punjab, pin 141012. Our mobile no is [protected].

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Shailesh kumar jaiswal

from Kannauj, Uttar Pradesh

May 15, 2019

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Address: Bulandshahr, Bulandshahr, Uttar Pradesh, 203001

Dear sir

On last 22july 2018 307 Ltr .we bought fridge but from last some days facing problem on fridger portion ice fridging on back side portion ..and when we call customer centre so they told cut off for one hour we complaint against this issue and local authorised Panasonic centre close one hour after you start again this is not a good solution on frost free fridge Panasonic . we not satisfy on this service by Panasonic ...

Dear management

This is not gud for Panasonic customer we are facing problem in my fridge but still pending my issue ... still not complete one year and we are facing problem in starting ... not receiving good maintenance from local Panasonic dealer ... BULANDSHAHR

I am sending my Mobile no [protected]

Bulandshahr Opposite Azad welding works near agrasen press
Hello management

From last few days I was not happy from Panasonic service .. still on my fridge problem has same but on today I receive message from Panasonic for my request no has already completed ... but our problem still have ... this like service we will get from Panasonic ... I am very unhappy from Panasonic company and maintenance service ...
This Pawan engineer from Bulandshahr has came for solve our problem but he also not able to solve my problem still they are not receive my phone call . When I doing phone call but he cutting my phone call ... if this service giving by company... so no one will go Panasonic
Thanks

May 5, 2019

Complaint marked as Resolved

Dear team & management This mail I already forwarded to helpline team but I am still awaiting for result ... I am not got any result ... I am sending my mail which was I send it to helpline team ... Dear sir On last 22july 2018 307 Ltr .we bought fridge but from last some days facing problem on fridger portion ice fridging on back side portion ..and when we call customer centre so they told cut off for one hour we complaint against this issue and local authorised Panasonic centre close one hour after you start again this is not a good solution on frost free fridge Panasonic . we not satisfy on this service by Panasonic ... Dear management This is not gud for Panasonic customer we are facing problem in my fridge but still pending my issue ... still not complete one year and we are facing problem in starting ... not receiving good maintenance from local Panasonic dealer ... BULANDSHAHR I am sending my Mobile no 9720120562 Bulandshahr Opposite Azad welding works near agrasen press

Panasonic India customer support has been notified about the posted complaint.

May 04, 2019

Updated by Devesh20 Bulandshahr Panasonic service is too bad still customer is waiting...

May 05, 2019

Updated by Devesh20 Still I am waiting for solve issue but Panasonic dealer has not taken responsibility for customer problems ...

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Address: Sonbhadra, Uttar Pradesh, 324007

We have been billed with this ac

Panasonic 2 ton inverter 3 star split ac (Lu24ukyrn)

It took 8 hours to install this ac by mr chitranjan

After installation the ac was not cooling at all, on which, the engineer told us it will take 24 hours to start cooling and not to use it before 24 hours.

The next day as it was not cooling so we again made a complaint.

The same executive mr chitranjan informed us that there was no gas inside it, so he refilled the gas and asked us not to use again for 24 hours.

It was working fine on testing next day, but due to cold weather we havn't used it thereafter.

Now almost 10 days back we were getting an error f91 and the cooling stops after 15 min o[censored]se automatically.

Mr chitranjan visited yesterday and claimed that there is no gas in ac.

Now i am irritated due to this product and service offered by panasonic and this is my last email to you regarding the complaint.

I believe there is some manufacturing defect or some problem during installation which is non of our concern but company concern.

If you are unable to get this problem resolved than i have no other option than taking some legal action.

All details are attached herewith the complaint.

Ankur gupta

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Address: Prem nagar, banar road, nandri, Jodhpur, Jodhpur, Rajasthan, 342015

I've registered a complaint regarding fault of my led tv on 21st april 2019 and since today ie. 29th april 2019 i've been fooled three times by the company's customer helpline number by saying that the new card (Replacement of damaged card) is arriving today with our engineer to fix your tv. So please be some responsible and fix it up so you don't have to loose a good customer and many more by reading this.
Necessary details :-
Complaint number-r[protected]
Registered phone number - [protected]
Customer name - shiv prasad sharma

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Address: 110077

I bought panasonic split ac on 31/05/2015. Little did i know that i have bought headache, a complete mental stress in the form of ac. Since 2015 i've emailed many complaints but team has failed to resolve the issue. The ac is not cooling at all. The engineers from panasonic checked and says the compressor is faulty and needs replacement. The compressor is under warranty for 5 year but panasonic asking me pay for the gas that will be leaking out in the process of replacement. The team (Jasmeet area manager) has threatened me to bear all the expenses or the ac lies non functional. I've sent so many emails since 2015 to replace the whole ac but so far i have received threats, fake promises but not the solution. The temperature is unbearably hot and i, even after paying high amount for ac, dying in heat. I want my money back immediately. I don't want to suffer for trusting the brand panasonic

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S

Subhashgoyal

from Mumbai, Maharashtra

Apr 29, 2019

Dear Sir,
I was purchase above subject TV on 1 Jan 2019. I can't see clear pictures in this tv . See pictures in black and color full in red.Please do the need full action.

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Subhashgoyal's reply, Apr 21, 2019

Dear Sir,
I was purchase above subject TV on 1 Jan 2019. I can't see clear pictures in this tv . See pictures in black and color full in red.Please do the need full action.

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Address: houseno. 14 , mukesh colony , ballabgarh, haryana, Faridabad, Haryana, 121004

I am dr. Gaurav dixit resident of faridabad haryana. I visited reliance retail limited, crown lnteriorz mall, mathura road, faridabad on 08/09/2018 for purchase of tv. There i meet arvind, salesperson. I told him about my requirements and type of tv i want. Reliance has numerous company so i didn't specify any company to him and my budget was not an issue. He showed me panasonic 43fs600d. He told me all applications are inbuilt and running properly and gave me false promise that amazon prime video application is going to launch in a week. I asked and confirmed numerous time about amazon prime because amazon prime requirement was priority.. Arvind also told me that live tv works on it. Then i bought this tv and got it installed after one week.
Its been more than 7 months i visited reliance many time enquiring about amazon prime update he always procastinate about this moreover inbuilt applications are also not working and live tv is not working.in short there is nothing in this tv and everything that was told about this tv to me ws wrong. Then i informed about my problem to digital deparment head (Sachin sharma). He registered complaint in panasonic and talked to rajeev asm in panasonic. An engineer visited my place but he also could not run the applications. Then mr. Satish (Service centre manager) called me and told me that these applications will not work in this tv. And there is no update for amazon prime sombody has misguided you. And i recieved message from panasonic on 20th april 2019 that your complaint has been cancelled. Please look into this matter and i dont want to keep this tv and i want some other brand tv.
Gaurav dixit
Mob.[protected], [protected]
Gmail:- [protected]@gmail.com

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Address: houseno. 14 , mukesh colony , ballabgarh, haryana, Faridabad, Haryana, 121004

I am dr. Gaurav dixit resident of faridabad haryana. I visited reliance retail limited, crown lnteriorz mall, mathura road, faridabad on 08/09/2018 for purchase of tv. There i meet arvind, salesperson. I told him about my requirements and type of tv i want. Reliance has numerous company so i didn't specify any company to him and my budget was not an issue. He showed me panasonic 43fs600d. He told me all applications are inbuilt and running properly and gave me false promise that amazon prime video application is going to launch in a week. I asked and confirmed numerous time about amazon prime because amazon prime requirement was priority.. Arvind also told me that live tv works on it. Then i bought this tv and got it installed after one week.
Its been more than 7 months i visited reliance many time enquiring about amazon prime update he always procastinate about this moreover inbuilt applications are also not working and live tv is not working.in short there is nothing in this tv and everything that was told about this tv to me ws wrong. Then i informed about my problem to digital deparment head (Sachin sharma). He registered complaint in panasonic and talked to rajeev asm in panasonic. An engineer visited my place but he also could not run the applications. Then mr. Satish (Service centre manager) called me and told me that these applications will not work in this tv. And there is no update for amazon prime sombody has misguided you. And i recieved message from panasonic on 20th april 2019 that your complaint has been cancelled. Please look into this matter and i dont want to keep this tv and i want some other brand tv.

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H

Himesh K.Doshi

from Mumbai, Maharashtra

Apr 24, 2019

I have purchased Panasonic AC from Shakti Electronics from Ahmadabad, Gujarat on 24th April, 2016.Its Fan is working but compressor is not blowing cool air. So please check it and do needful.I think their is some problems in compressor.so check compressor and solve my problems.

Panasonic India Complaints & Reviews

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Panasonic India reviews & complaints page 21

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