Panasonic India Complaints & Reviews

I had purchased a panasonic refrigerator in 2012. Yesterday suddenly its stop working after a noise. I complained to panasonic they send a technician and checked the refrigerator. He said its compressor is not working its must be change. He told me the estimate rs 6000. When i asked him about warranty, he said no warranty for any spare part.
I would like to know how it is possible that a multinational company does not give warranty for spare parts and its not a small part its a compressor..
I would like to mention here that a local technician giving one year warranty for compressor and his job work...
My second objection is that they dont take cheque payment for job.
Please look at the case

Thanks

Thanks

Hello panasonic, we have bought panasonic ac on jan 1st, 2018. We are residing in perungudi, chennai. We had done only 2 general free service so far. For 3rd service we registered in customer care on jan 11th, 2019. Today 12th jan, the technician came and said the coil has rust and there are several leakage inside the indoor unit, and would charge rs 4000/. Just because our warranty has ended on jan 1st 2019 which is 10days before. When we escalated to customer care, since rusting wouldn't have caused in last 10days and to cover it under warranty they are deviating the reason. Now they are saying its not rusting, but leakage at several places. Panasonic technician (Arunachalam) and the manager (Bala senthil) and murthy (Service centre proprietor owner) all were in conference call and blindly and rudely speaking that since it has passed warranty period we have to pay huge amount. They are falsely giving reasons that it has affected due to sewage water and many cheap reasons. Our neighbors are using samsung and og for several years without issues and we just a year old facing so many issues. When said the same they are agreeing that in perungudi area all panasonic ac having same issues. Is that panasonic so cheap products that it doesn't withstand what samsung and og qualities? Or is that the entire service representatives are looting us since it has crossed the warranty period? We have asked for general service, the last 2 service they did not report any issues but this time just because it's crossed warranty period are they reporting so many issues? How unstructured and illiterate people do panasonic has for customer service? Dec month has been colder in chennai and who would use ac at that time? And they saying since we didn't used for a month it has got problem... What the heck of reasons are these? Do you guys think us to be illiterate? Or do you guys have filled up your company will such people? They themselves saying that panasonic company will not agree since our ac has crossed warranty, when we asked to engage regional manager.. It is just a year and this panasonic product has ruined.. Are we given a faulty product? What solution are you going to give us panasonic? I would never recommended this cheap low quality products of panasonic to any one.

We had purchased a commercial plasma display panel (Tv) for our office about a 1-2 months back. About 20 days back, the display panel stopped working and we put up a service request. And, come to think of it - this is a commercial product that is supposed to run almost 24 x 7

Whilst the service guys were prompt in coming to the office to checkout, the tv is yet to be repaired. The reason they give is that the mother board has gone bad and needs replacement, but the part is not available.

I am very surprised, being such a big company and that too japanese, how come they do not have stock of such parts.

Moreover, the service manager - one mr. Shashikant keeps on saying we will repair in 2-3 days time every time we call. Looks like there is no difference between the tv repair shop next door and panasonic

The most hilarious part is - there is one mr. Virendra singh bisht (Voc - customer service), who, look like, has kept his emails on a auto-response mode. You write to him anything and his response is the same!!

This is now becoming a joke - not sure why these guys are so unprofessional. Don't they realise that customers have paid money for the product?

I went to guntur authorized service center to fix double lock safety mixture jar handle set. They collected total payment for handle set. But 2 days later when i went for collect it they fixed old parts like lock sets, base plate etc. Event they didn't inform the customers they fixing the remaining old parts. Without customer intimation how could they approach to fix remaining old parts, when they collection full payment for the set?

We had purchased panasonic th-32es500d on 16th july 2017 from vijay sales, but almost when our warranty was getting over we started facing issue where intermittently sound goes off. Hence we had launched complaint and technician had visited and post checking he informed that it is cable issue and informed us to change the code used to connect setup box and tv. Hence we bought new cable but issue persisted. Also we have other tv at our home we interchanged the code same works fine in other tv but in panasonic tv we face issue.

Panasonic never bother about customer after sales service, they very much interested to pullout money from customer. Once you paid they never turn back and not even here your words. One person virendra singh bisht, voc - customer service - the name only available in mail, but never share any phone or contact details, just that mail says to advice to contact local area manager. What he will say, he never get any feedback from his office or ask ourselves to contact who written mail - person.
Very worst network and worst service, total net network. They simply move the ball to another, but we never find any solution.
Totally worst product service/ customer care call center people are also not having any data, and those who put the call in music till we disconnect. Never give any solution/support.
If you make call for paid service, they ready to attent immediately

I purchased a panasonic washing machine model: na-127vb3w01 bearing serial # 460654 on 11.2.2015

Last year, the machine broke down and it required replacement of the pcb. I paid over inr 12, 000.00 to get the pcb replaced. I was not returned the old pcb which was replaced and i did not receive any documentation that proved that the pcb was actually replaced.

The machine again broke down early this year and the repair engineer from the panasonic authorized service center again cited the same issue and mentioned that the pcb had to be replaced.

This was shocking as i would be again spending inr 12, 000.00 to get the pcb replaced. When i asked for the documents to prove that the pcb was actually replaced in the first instance, i was told that they could not do so.

I was then offered a discounted price for pcb replacement. I am wondering how can an authorized service center offer me such a heavy discount.

I am open to getting the machine repaired as long as i receive the documents to established that it was replaced in the first place.

I had purchased above 6.8 kg washing machine on 25.01.2017.
This Panasonic product is under warranty for a period of 2 years from date of purchase. On 26th Nov this year I lodged a compliant for non functioning of spinning unit. Their technician came on 27th Nov and after checking he issued call report that spinning motor needs to be replaced. But even after 12 days, the same is not done. Their service desk in Kolkata has offered verbally to me that if I deposit RS. 3500/- they will give another washing machine, as the defective parts is not available with them. Service request id with customer care is R[protected].
I would request the Panasonic people through your popular zee channel that they should recall unrepairable washing machine and purchase price to me.
Regards
Sushanta Paul
[protected]@gmail.com
Cell[protected]
9B Omda Raja Lane
Kolkata -700015

Mene flipkart second 43 inch panasonic led to 43ex480dx purchase kiya that flipkart near defective piece bheja or me bar bar iske regarding phone krti hu brand ko bhi or flipkart ko bhi na to yeh log ise return kr the hai or na hi replace. Bar bar daily phone krke preshan krte hai mere paas flipkart ki sari phone details or panasonic ki phone details or message hai. Order id od[protected].

We bought panasonic led television in 2016 (Model no th32cs510d) from darling digital world at, vellore, tamilnadu, and now it got repaired and checked its motherboard, we have to change the motherboard but is not available, anywhere else what is the solution for that please provide any service center details so that we will buy motherboard from there...

Store product display). But suddenly it's not working. Whenever we turn on the hdmi it'd power light is glowing continuously with deem red color. So we want your executive visit at our shop.

Our correspondence address: shop no. 221, aashirwad balak 2nd floor crystal court malviya nagar jaipur - 302017.

Cont #: [protected] or [protected].

Please provide your executive as soon as possible.

Thank you very much

Dear team,

I had log the complaint on dated 29th sep 2018 about my panasonic led 32” tv power supply issue. And 2nd day your engineer mr. Gyanendra (Mobile no [protected]) come to my home, after checking he says major issue in led & he is tacken led with him and left the home. (Service center name – harsh enterprises navi mumbai)

After i had tacken follow up on every alternate day but no any response from engineer & service center also. Now 2 month completed for this case but still no any confirmation about my tv what is exact issue with him.

Now i am very disappointed in your service. Hence we will not recommend to my friends & family also for no purchase any panasonic product.

On monday dated 26th nov 2018 i am going to consumer court with attached document.

Bill copy & service center details copy attached for your information.

My details as below –
Sandeep b misal,
[protected]/[protected]

I have purchased panasonic tv through online on 23/10/2017.
Now itself its screen black lines in visual.in service center informed this is major issues.
Date of incident - 29/10/2018
Incident - corner to corner black lines (Four lines)
Resolution - repair the product or replace the product
Order id: od[protected]
Panasonic 100cm (40 inch) full hd led tv
. [imei/serial no: ] i7keu02331

Purchased a fully automatic washing machine from panasonic around 8 years back. At the time of purchase (From reliance digital) we were assured of the service from panasonic. However, on 5th november we lodged a complaint with panasonic service centre and the technician visited the same day. We were informed that the pulsator has to be changed and would cost 1760/-. We agreed to the cost. After dozen calls to various persons in their service organisation, finally, the technician came with the pulsator on 16th nov only to tell us that the pulsator he has will not fit the model we have. When the service head for ncr mr. Jitender singh was called, he could offer no explanation for the lapse and when requested for the contact details of national service head, refused to provide the same.
We spent close to 30, 000/- on this purchase. There is no misuse of the machine and we have maintained it in excellent condition. Such lack of service from an international company doing billions worth of business in india is not acceptable and they should be taken to task.

I purchased a panasonic microwave oven in 2016. Then it stopped working a month ago. I gave it for repair in a panasonic service center, then they came back with a quote of 3500 for transformer, 2000 for magnetron and 2700 for taxes and charges. As per panasonic website, the product with serial number nnct353b carries 3 years warranty on magnetron. The service executives withheld this information until i discovered it myself and now are refusing to cover it under warranty even when evidence has been produced. The link and photo snap of the product page are attached.

I purchased led on 13jun2017 in 45, 500/-, in just one year 6aug2018, that led board is damaged as per service person. On 14sep2018 board is replaced by panasonic technician. After that on 25aug2018 we faced same problem as per panasonic technician.. After that on 29oct2018, led again damaged..
I called many times on service centre n talked with ayushi for the same, she was doing mis behaved with me.. N sending the estimate letter. I only just sayed to her that please replaced the led.. Please help me.. N replaced the led other wise i will go to the consumer court.. Very poor quality of panasonic product..

I had submitted a Panasonic Trimmer Model ER-gy10 on 22nd of October 2018 in Panasonic authorized service center Venture Electronic, Market Jn., Thevally, Kollam, Kerala . Its Blade was not working properly, no other problem was there for the trimmer. I have been enquiring about the product for more than 5 times, when i phone them and enquire about that product, they use to tell me that we will call you tomorrow or day after tomorrow. but till this date 8th of Nov 2018 not even a single call came from them. Can you enquire about the product and let me know whats the progress?

I bought panasonic washing machine on 28 may 2016, this may i faced some issue with its dryer so i complained and problem solved. My warranty was about to expire so that serviceman (Mr. Yogesh verma, [protected]) suggested me to extend the warranty for 1200rs for the next 2 years, so i did. And he told me that documents of extending warranty would be provided in few days through mail or by himself. I waited for few days but i didn't receive any document. I tried to contact him so many times. Now few days back dryer of my washing machine stopped working again. This time a different serviceman came he told me that motor of the dryer is not working. He asked for bill to know if my washing machine is in warranty or not. So told him everything. He said he will not repair without documents. So i contact mr. Yogesh than i came to know that he didn't submit the money i gave him and kept that money to himself.
Now this this other serviceman saying that he will not repair my machine unless i pay him rs 3000 as his service charge.
This is the worst service i have ever seen. I request you to resolve my matter as fast as possible.

5 month our washing machine complaint. We register complaint the service centre lady says techquition he will come. One day he give and he tell timer is complaint.2 week later no reply from company. After he call and says a new washing machine company give. Then after 2 week later no reply. Later 2 month the technition come and he said the timer is not our washing machine... What can we do the stupid thing 2 month we could not wash our dresss... I saw the worst thing in our life panasonic

I have purchased sanyo (Sanyo 80 cm (32 inches) nxt hd ready ips led tv xt-32s7200h) tv from amazon i book my order at date of[protected]Order#[protected] and product delivered from amazon at[protected]. But engineer is still not come for installation and demo. I received sms form panasonic india, detail of service request is raise at date[protected]. 52am for installation and demo request no :- l[protected]
From date of[protected] i called many time the given numbers sanyo and panasonic customer care india of service toll free but have not received positive feedback.
I also call (Mr. Lalit [protected]) at same day mention received sms form panasonic india but he said that another person will come for installation.
After i received a call [protected] 8.45 at same day, he said that your call has been forward to mr. Ganesh and he attend a call tomorrow before 2pm. But still i am waiting for a call. Totally disappointed with sanyo, panasonic and amazon