Panasonic India Complaints & Reviews

On March 31, 2024, I purchased a Panasonic 7-in-1 inverter AC on Flipkart from the seller. The product was delivered within two days and installed by the technician. However, the product stopped working the same day. I then filed a complaint with Flipkart via their customer support line. After a day, a technician came to check the product and informed me that the compressor of the AC was damaged. I was told that I should contact the seller for a replacement. I did the same and Flipkart asked me for the product picture and package box picture. I sent them all the details. After that, there was no response from either Flipkart or Panasonic. I asked for a refund, but they refused. I called multiple times, but they haven't taken any action. I spoke to Panasonic support and they said that our seniour would call me soon. After over 10 days, no one has taken any action. Please help me to resolve this problem as soon as possible. I paid 1450 rupees for the product and installation fees.

My name is Pritpal Singh, I bought this one on 06/04/2023 whose shop name is Sargam Electronic which is in Jharkhand Jamshedpur. Service has been done 10-12 times since 06/04/2023, I am still not satisfied with this service, my air conditioner is still not working and My air conditioner is not cooling and making strange noises.

My warranty is also about to end and no solution has been found till now. I have to change this air conditioner and get a new AC. Because if I do this service now then the problem will come after 2-3 days, so change my air conditioner. If I do not get any response to this mail or do not get any solution then I will file a police case against your company. I will also upload the review of your company on social media because I have complained many times both online and offline and this is my last complaint.

.

i am sending the shop bill.!

PRITPAL SINGH

+91-[protected]

(CUSTOMER)

JAMSHEDPUR, JHARKHAND

I bought a 6.5 kg fully automatic washing machine few months back.
Since yesterday the spin option is not working.

Panasonic team is unable to provide me with the EWC for the Panasonic Microwave Oven. Also they failed to provide me with an alert before the expiry of the first year warranty. Additionally, they refuse to consider my GST number for taxation purposes. They are not replying my calls for the correction in the address. Where do I purchase warranty

The mixer MX-AC-400 I bought is not working within 5 months. It was procured through Vasant & Co, Chennai, a dealer but warranty card is without the dealer seal. Though the serial number clearly indicates the manufacturing year as 2023 and the scan code clearly shows that the product is registered in their website, the mixer is not being serviced. I am being charged for spare part replacement. Ridiculous. First of all the product is bad and service terms are worse.

Invoice No: FS/RAP/12231
Invoice Date: 09/Jan/2023
StTE CODE:33

We have bought 43 inches Smart TV from the Girias, RA puram Chennai showroom in the month of January. Within one week we had issue in the audio. Service person came to fix the issue and the issue was not resolved but we have got the a line in the panel which is additional issue. Again we have raised the issue the service person changed the panel and no action has been taken against the audio. TV is not even one year old but we have raised the complaint several times. We have issue in the video as well now. The service person has changed the motherboard and promised that the issue will be resolved but it is not resolved yet.

We are asking for replacement. But the service person coming home every time saying that please give us one more chance to fix the issue. In few months our warranty is getting over. Tired of calling the showroom person. Everyday we are taking the video and sending to the showroom person but no action taken.

It is the worst decision we have taken to purchase the Panasonic brand. Had very bad experience.

I have purchased Panasonic Split AC 1.5 ton (HU18ZKFF5) on 22 june 2023 Invoice No - 729 from Unique Enterprises Malviya Nagar New Delhi -10017.
After the installation I have been facing the issue of Noises from the AC and have made many complaints regarding this issue to your service centre . After multiple visits from your service centre there has been no action taken till date. On the last visit I was told that the outer cover and two swing/ fan motors had to be replaced to sort this issue out.
Please note that this is a highest model of 2023 and i purchased it keeping the brand value in mind but my experience with panasonic has been pathetic and unsatisfactory and your service levels and quality of service engineers are of low calibre and since starting i have been complaining on this issue to Mr.ganpati aircon/Raghu service head vasant kunj phone no. ([protected]).From past 3.5 months he has been assuring that he will get this inner unit replaced as this issue has arised since starting after the purchase of this product.
Every time I have given a false assurance of getting the issue resolved but no action is taken by him till date. From past 1.5 months he has stopped responding to my calls
sir, please tell me after spending so much money i have been sold with a faulty unit and this should be replaced on an urgent basis and this issue has already been highlighted to unique enterprises earlier.
I request you to please get this issue resolved asap with a replacement of the product or the inner unit.
waiting to hear from you on a positive note.

We bought a Panasonic 2 Ton AC from Rathna Fan House, Tnagar last
April(Purchased on 23/4/22). After installation we had been facing so
many issues: water draining inside the room and noises more when we
reduce AC temperature

This complaint is with regards to the fraud and liars in Panasonic Call centre team. Specially Mr.Babloo Jaiswal and Mr.Devrath Mongia who denied help and cooperation and when asked to transfer the call to seniors, they lied that position of the senior is vacant, also told that other senior had left the job, which is utter lies and such annoying behavior in service industry is not at allacceptable.
Mr.Babloo Jaiswal and Mr.Devrath Mongia should be taken to task immediately for cheating customers. Such liars are a blackmark to the company and there is absolutely no response to any of my emails to the escalation desk. Please help.

I purchased a Panasonic Air conditioner from Diamond Electronics, Aishbagh road Lucknow showroomon March 2022. Here are all the basic details of the product and its purchase:

Date of purchase: 16 mar 2022
Model Number: CS-KU18WKYF1
Name of the Product: Panasonic 1.5 ton AC
Bill Number: 2198

I am facing problems with the product from starting, its started issue in its 1st year under warranty when its stopped cooling. The service center picked up the AC outdoor unit and updated that there was a manufacturing problem and they fixed it.

Now again in 2nd year its started issue with the cooling. I am very disappointing with the performance of the AC. I would either like to get the product checked thoroughly or replaced otherwise in future every year my duty will be to get AC repair. I have been using other brands of AC as well but never faced an issue like this.

Hi Team,

With regards to my Panasonic TV 43 inch which we bought on 18th Aug 2020. There was an issue in the tv display in the month of 28th Dec 2021. The TV was replaced because we had warranty till 18th Aug 2023.We are highly disappointed with the TV service and your customer support.
We requested an extended warranty but they denied.Your panasonic team had not updated the new serial number.We have raised case R[protected] on 1st August 2023 because again we are facing the issues in new television.We are taking follow up from last 15 days but we are not getting proper response from your team. There was a lot of miscommunication and lots of misguidance.We are highly disappointed with your pathetic services.
We are requesting you to extend our TV warranty and give proper service (free of cost ) for this new issue with the TV as the warranty period last date is 18th August 2023.

Please find attached documents for your reference.

1) Warranty Card Details
2) Replacment TV chalan Details. ( old serial number and new serial number )

Awaiting for your positive and quick response on above caption issue.

Regards,
Devendra Namule
Mob : [protected]

Hi Team,

With reference to above mail I want extended warranty period against replaced television as no one has intimated regarding warranty period.
The above issue should be resolved under warranty period only.Every six months there is always an issue of the panel who is responsible for this and every time who will bear these expenses.I kindly request you to extend my warranty and the panel should be replaced under that warranty period.
I look forward to hearing from you as soon as possible to resolve this problem otherwise I will file a complaint in consumer court.
I request the authorities to please help my product be replaced as this comes under warranty period and no more working for me.I am really unsatisfied with your service.
I am looking for a fast response.
Thank you so much.

Please find attached documents for your reference.

Regards,
Devendra Namule
Mob :- [protected]

Hi Team,

With regards to my Panasonic TV 43 inch which we bought on 18th Aug 2020. There was an issue in the tv display in the month of 28th Dec 2021. The TV was replaced because we had warranty till 18th Aug 2023.We are highly disappointed with the TV service and your customer support.
We requested an extended warranty but they denied.Your panasonic team had not updated the new serial number.We have raised case R[protected] on 1st August 2023 because again we are facing the issues in new television.We are taking follow up from last 15 days but we are not getting proper response from your team. There was a lot of miscommunication and lots of misguidance.We are highly disappointed with your pathetic services.
We are requesting you to extend our TV warranty and give proper service (free of cost ) for this new issue with the TV as the warranty period last date is 18th August 2023.

Please find attached documents for your reference.

1) Warranty Card Details
2) Replacment TV chalan Details. ( old serial number and new serial number )

Awaiting for your positive and quick response on above caption issue.

Regards,
Devendra Namule
Mob : [protected]

With reference to above mail I want extended warranty period against replaced television as no one has intimated regarding warranty period.
The above issue should be resolved under warranty period only.Every six months there is always an issue of the panel who is responsible for this and every time who will bear these expenses.I kindly request you to extend my warranty and the panel should be replaced under that warranty period.
I look forward to hearing from you as soon as possible to resolve this problem otherwise I will file a complaint in consumer court.
I request the authorities to please help my product be replaced as this comes under warranty period and no more working for me.I am really unsatisfied with your service.
I am looking for a fast response.
Thank you so much.

Please find attached documents for your reference.

Regards,
Devendra Namule
Mob :- [protected]

On 16th June i Purchase one Air Conditioneer from World Voice Raadio( Reg)
Pay Full in cash and 1500 Also for instalation fee but till not its not install properly no one is hear my complaint no dealer no panasonic

Dear i Buy an air conditioner with exchange from my old air conditioner plese see to it and resolve the same.

I Buy an Air conditioner on 16th june 2023 Panasonic with exchange of my voltas ac buy from 16th June to till date its not install properly panasonic person says this is work of dealer and dealer says its work of Panasonic
kindly resolve the issue

I purchased a MW Oven which was delivered on 24/Jul/23.

I called [protected] for a demo & they provided me request number D[protected].
Shortly a technician called me and informed me that the product is not under free demo, and of i need a demo they will charge for ₹300/-.
I agreed to pay the charge & asked for the chargeable demo.
Now I am receiving the feedback in the Panasonic Whatsapp Handle that my request number D[protected] is cancelled due to customer not available at home.

Please clarify where is the gap???
Why Panasonic replying that request cancelled due to customer not available whereas they completed the request with charging unethically???

Thanks & Regards
Somnath Bayen
[protected]

Very pathetic service waiting from last 10 days to get AC serviced no one comes even talked to the manager still nothing happened guess leadership has no control over field workers. Worst decision to buy Panasonic product, there is no after sale service altlest in assam.

It was horrible experience by purchasing Panasonic AC (Croma Order no. - SOA[protected] dt 29.05.2023).
Within 2 months o[censored]se, AC started repair work. Panasonic Engineers visited my home to check AC problem and went by saying PCB is damage. Since then more than a week now we are following up with Panasonic engineers and they are just telling us parts are not available.
Even I am sending email to Panasonic escalation email but not is responding.

I'm writing to urgently address the ongoing issue I'm facing with the Panasonic company for the gas refill for my fridge.

Despite my previous complaints with company and arranging for a gas refill as suggested by the technician, the cooling problem hasn't been resolved. It's been incredibly frustrating and inconvenient.

To recap the situation, I initially reported the issue to company and arranged for a gas refill as recommended by a Panasonic technician (Paid - 590 + 2148). However, the cooling efficiency did not resolved, indicating that the gas refill process was ineffective in resolving the problem. I understand that sometimes unforeseen circumstances can occur, but it is essential to rectify the situation promptly to ensure customer satisfaction. After 2 days, I have been informed that either the compressor or a specific plate needs replacement and for that, we will charge around 11000+ but currently parts are not available. I have already incurred expenses of 590 for the technician's visit for diagnosis and 2148 for the gas refill and few part replacement. Despite raising the issue immediately after payment, I have not received any commitment or solution from the company. We have been facing this problem for over 10 days now, causing significant inconvenience.

I am expecting full refund and resolution from the company. We are suffering because of their poor services and customer support.

Linear cracks appearing in freezer chamber and increasing day by day. Kindly look into