Panasonic India Complaints & Reviews

Face a problem with Fan motor 2nd time in 3 years old Panasonic Air condition and parts not available in Cochin and Kannur. Waiting for last 10 days, still they are asking for 10 more days to bring the parts from Haryana and to fix it. I am an apartment owner and losing daily 800 Rs. as rent. Anybody can help on this urgently. Already lost cost of equivalent to a new Air condition and response from the customer service people is very poor or may be they are helpless due the mismanagement of the company

My complaint registered contact number is 0091 [protected]

I had purchased a New LED Tv 43 inch on 15th Aug 2022 on a EMI basis, We had did wall mounting for this tv. On the 20 th day we tired to change the TV direction - The glass started breaking from inside and 90 % of the display is gone. When i called the service team they are charging me Rs.21, 000 for display change when i have taken the warranty for 2 years. My TV is just 1 month old. Y should i pay money for the display - If the glass quality was worst.I need help regarding this, Please someone help me. I need replacement of Display change with no cost. I will not do any EMI payment till the issue is reoslved.

I had purchased a Panasonic LED TV on 15th Aug 2022 43 inch on a EMI basis. We had been advised to do wall mount so i paid 2k extra.On 30th Sep we tried to change the tv postion, when we touched the TV glass, it started breaking inside and 90% of the display was gone in a fraction of second .When we called the service person he asked us to change the display and said it will charge 21, 000 .We have taken 2 years warranty for the tv.Why should i pay when it was not our fault.I had called Girias person who sactioned the loan, He just said i can get u 10% discount on the display price.I had asked him for replacement of Small version of TV for the same EMI.They refused immediately.I need help from the consumer forum to please look into the issue.I am from Bangalore...

I had purchased Panasonic AC at 21 of April 2022 but after few days of working I stared issue like low cooling, compressor triping, increase in CO2 levels in my while running the ac . So after facing the problems i called service centre and they send a technician but he doesn't want to accept the fact that my ac have any problem without any checking .i tried again and again but nothing happened i even complain against them at Panasonic customer care but they can only book service request.
My phone number is [protected]

I need my ac duplicate bill for legal purposes so please send it to me asap

All employees of Panasonic subhankar deb, mudit gupta, indirapuram ghaziabad employees all are doing scam in a good way with peoples. They took money on behalf of service charge of warranty product to change panel after that they told me that panel has been coming from chennai and will be delivered on 7sep on 7sep again they told me that there is a delay panel will be replaced on 18sep. On 18sep again they told that panel will be changed by 28sep on 27sep again they give 10oct time. You all peoples think that consumer is fool and we are king of making fools. I have all the emails which and call recordings against this issue and now i am going to claiming this issue in consumer court against your fraud employees. You just making fool of consumers. Now 28 sep is over i dont want to listen any excuse. Even Panasonic customer care is also involved in this scam they even don't answer my email.

I'd purchased 'Panasonic 20 L Solo Microwave Oven (NN-SM25JBFDG, Black)' in Apr'22 from Amazon. In Aug, it started showing troubles - no heating, blasting sounds inside etc. Called up customer care and they assigned someone. He came and replaced the magnetron. 30 mins after he left, again there was a blast inside. Called him again, and he advised to operate at the highest power level. Next day it stopped working and after reporting again, a second guy came (31-Aug) and said the magnetron & cavity both are damaged and need to be replaced.
That's where the real harassments started. I was told it will take 3 days to get the parts as they need to come from Gurgaon to Bangalore. I called after 3 days - he said talk to the office. I called the office[protected] and they said another 3 days. Each time a different guy picks up the phone and says some story. Called their helpline[protected] again and every time they create a new ticket and then close it.
Finally managed to get the area sales manager - a Srinath Joshi[protected]. He promised another 3 days and then after 3 days said another 3 days. After that he stopped taking my calls. Tried escalating, but in vain. Finally got the regional manager's reference from their support center - a Bhupendra Singh ([protected]). He at least didnt give any assurances - he just doesnt take my calls and bother to listen to me. The regional manager has set an example of how badly to treat a customer and no wonder the entire team is so incompetent and a bunch of liars.
It's been more than a month now that I am trying to get my product repaired, but Panasonic has such low standards of customer service that I have lost hope. I strongly advise to not buy Panasonic products. It had a brand name indicating quality, but now is being managed by a bunch of liars.

I purchase Panasonic TV sep 2020 year & along this I purchase 3 year extended warranty Scheme From Sargam Electronics A-1 Kanti Nagar Extn, Delhi -110051. Due to Sargam Electronics company shut down from shahdara, their is no alternate option to contact with them and all contact no. of this company has been switch off. Plz help me to use my Extended warranty scheme from Panasonic company as he is denied for Service, they as asking for charges.
Kindly look and resolve.

Hi Team
We had registered complaint of our Led Tv on 7th September which is under warranty period (Purchased on Dec 2021). We are in Ernakulam, Kerala and we received job card number R[protected] as SMS . One technition came on 9th and confirmed that panel need to replace and it will done under warrranty with no additional cost. We are following up from that day onwards with our service center and getting an update that our pannel is under pre approved stage and it will need 2-3 weeks to reach our place.
Today is 25th September and its over 2 weeks and we are in doubt tgat what should we suppose to do to highlight it next level. We are not complaining service center as they said the panel will not stock there and it need to get from Chennai or Banglore, but why there is delay to sending a panel, even we are in warranty period and we are getting this kind of reponse for a spare parts then how we can trust on Panasonic after our warranty period.

Regards
Ramya

I purchased panasonic airconditioner in March, 2021. There has been issue with air conditioner recently which became very çlear when I received electricity bill of Rs.13000 this month ( September, 2022). I put up complaint to panasonic. Their mechanic ( Manoj Parmar) came on 12th September, 2022 and asked everything is fine. I paid him Rs 470 as visit charge too. Within 2 days, AC was shutdown completely. Obviously, he didn't take the complaint seriously. I called him, and he asked to arrange for a 15 feet ladder to check compressor. I lodged second complaint to panasonic. Compressor is under warranty and they are not attending it on pretext of not having ladder to inspect compressor. Privately, I learnt that if I pay Rs 1500 towards labour charge, AC could be shifted and compressor could be inspected. I protested it as AC was installed by their mechanic only, and they should arrange for ladder. I wrote to their area manager Chintan Trivedi apart from writing to their service head many times. When nothing happened, I arranged for ladder on rent yesterday ( 17.09.2022) and asked them to attend the issue. Now, their mechanic says that he would come on Monday as today ( 18.09.2022) is Sunday. There is no response from area manager. I wrote them about our urgency but there is no effect. They have no sensitivity towards the need of customer. They are not customer friendly too.

I feel it is game of money. If I pay them money privately, the job would be done immediately. As I am not doing, it is being delayed due to one or other reason.

Panasonic is not providing services even when the compressor is under warranty. It is matter of malpractice by their ground staff too on which they have hardly any control.

Panasonic management must take the matter seriously.

Panasonic refrigerator
Model: NR-BS60MSX1
Date of purchase:[protected]
Date of complaint:[protected]
Till Today[protected] days passed, problem not resolved yet. Customer care also don't know how many more days will they take to resolve the problem.Too much frustration created by Panasonic during summer season. kindly resolve the problem at the earliest or get my refrigerator exchanged or I will be forced to pursue for consumer justice.
Karamjit Singh
Hoshiarpur (Punjab)
Ph. [protected]

I had purchased Panasonic ac as on 11 April 2022, starting 2 months ac was working very good but june onwards my ac not proper working in terms of cooling, sound issues, display problem and anti bacterial filters not available in my ac . In August months i had complain to ur service incharge mr Tushar than ur technician visit and change ac coil and gas, in September month again arise gas problem, i really very disappointed this defected ac . I really mentaly disturb also . Request you to kindly change this defected ac. So that i can take smothly breathe.
Otherwise i will take legal action
Regards
Manoj KUMAR
Kanker khera MEERUT (u.p)
Pin 250001
Mob [protected]

Refrigerator purchased in January 2022. On 3rd during a voltage fluctuation it stopped working. Registered a complaint on 4th September and was promptly attended by the technician on 5th September. He said card failure and card to be replaced. Till date not replaced. On enquiry it was informed that order placed and will be coming from Chennai. But due to delay, called and the person responsible told that it will take around a weeks time additionally as it has to come from Delhi. 2 weeks without Refrigerator is a lot of time and difficult to manage. Who will take responsibility for this delay?

I had registered for ac repair complaint on 6th sep. 2022. Job id: R[protected]. I called up the customer service om 7th September 2022 around 11 am stating that nobody had called me regarding ac service. But the gentleman on the other end told me that I had registered the complaint on 6th September 2022 at 11.57 am so please wait for 24 hours. I waited for more than 48 hours and today I again called up the service center as well as the customer service. They gave me a phone no. of their Manager Mr. Francis Raja. But that person is not picking my call and I even sent him message for which there is no response.
Today it's 8th September 2022. 4. 10 pm and I'm still waiting for a call back..

My panasonic washing machine is not working well and product in under warranty I contacted panasonic customer care more then month ago first of all they delay in visit my home and then ones engineer visit he said we have to order a Spairpart and then I am still waiting for the spair part I didn't receive the part they don't contact me manager didn't answer and if I call they said you will the spair part please wait I'd wait more then month they don't give a good service to me I'd call them 100 times nobody take customer's problem seriously.

Sir i have purchased a Panasonic tv TH43fx600d model number At the time of purchase of tv from value plus store vasundhara Ghaziabad, Panasonic give me 4year panel warranty now my panel is creating issue after that i contacted to Panasonic customer care their service boy rajesh kumar +[protected] visit my home and said that your panel is under warranty and will be changed within 7 working days and take 1180 as a service charge and give receipt. After 7 working days i got a call from someone of Panasonic from mobile number +[protected] who told me that part is unavailable you can upgrade to next model by paying rs.17291 and give their asm mudit gupta(+[protected] contact number . When i call mudit gupta they told me that this is promotional warranty you have to pay the amount and give his senior subhankar deb ([protected]) contact number. I call subhankar yesterday he told me that he give solution on this by today morning dont worry but since morning i am calling subhankar deb he is not picking my ph and when i call Panasonic service center indirapuram employee on +[protected]. They told me that we cant do anything do whatever you want to do. Even Panasonic blocked my official email address. I belongs to middle class family purchased this tv by collecting money now i am suffering all this. This is a scam made by Panasonic. I requested you to shut down Panasonic indirapuram service center and solve my issue. I got a mail from Panasonic.
Pfa... Below

No solution by Panasonic on my previous complaint
Panasonic tv th43fx600d with product number 187ppnbfmc03089 has 4 year panel warranty. Around 20august2022 Mr rajesh kumar [protected] your executive visits take 1180 as service charge and told me that will replace part within 7 working days. Today i got call from [protected] who make a conference call to someone and told that we dont have part available in company. You can take new led from us by paying 17500. R u peoples doing scam with middle class families. There is a word law in india in consumer court and by today if my problem is not solved i file case today evening against Panasonic, Panasonic service centre and Panasonic employees. Dont cheat people by this methods.

JOB ID - R[protected] | Date - 19th August 2022

I have comprehensive extended warranty of Panasonic.

Ultimate Service Center-Gwalior(Panasonic) have taken 5000 INR as a token for the coil replacement telling me that the coil doesn't come under warranty and then later when I contacted the Panasonic customer care I was informed that the Coil shall be replaced free of cost.

I urged the service center head - Mr.Ravi Narwaria(Contact-[protected]) then he initially denied the service saying they won't provide service without money under warranty as the warranty is purchased through customer care and not through them).

3 days later he sent a technician to do the replacement and Gas charging but did not refund my money.

He closed the request without even taking my consent and now I am left stranded.

Please do the needful and provide support to get the refund of Rs5000 as at the moment I am being penalized for purchasing the extended warranty and left cheated with my money.

Attached my extended warranty certificate and my email communication with the Panasonic to which they never responded even on escalation.

Our refrigerator Model NR - BG342VDA3 stops cooling .
We requested a service center to see the problem.
After diagnosis we come to know the PCB needs to be replaced as it got attacked by ants.
Now I got an invoice of Rs 6400 from the service center.
As the issue is caused due to the environmental condition, I expect the company should take the responsibility for the safety of PCB.
We bought a high end refrigerator and within 2.7 years it stopped working .If the PCB gets spoiled with ants like this then this is not acceptable.

Dear Sir,

I have bought a Panasonic 43" TV from Vijay Sales Preet Vihar on 7th July for gifting to my sister, from the first day of installing remote was not working even multiple trail by the company guy, he said remote is damage, we will replace the remote. After 10 days log follow up they sent the new remote the still it was not working, launched complain again, but this time their engineer informed us that your TV remote sensor is damage and need to be repaired and they took 4-5 day more to repair that. But now remote ON/OFF button is not working, When we raised this issue to company again they said there are some system update to be done. I have asked them to replace my TV but they straight forward reject my request and given me a written letter on that.
It is a kind of harassments that me and my sister is facing, we had a very bad impression in front of my newly married sister's family.
We urge you to look into this matter and replace my TV unit.

Regards,
Yogeshwar Nath
[protected]