Panasonic India Complaints & Reviews

I purchased Panasonic split 1 ton ac in Nov, 2021 and after 1st free service it's changing temperature, speed automatically regarding this several times complaint given from feb-2022 but without attending complaint they are closing status of my complaint.
I am forcing people not to buy Panasonic products as they're not giving after sales service.
My no. [protected]

Dear team,
I am user of Panasonic product I have purchased a Air conditioner last year 11 April, previous month when we have called a mechanic to install the AC again there were few problems found as it was in warranty period we called to customer care 2 times executive came to solve but still it is not resolved yet now warranty is over we are very disappointed from your side, why we are facing the problem from customer care service executives.

I have complained about my refigretor on 12th April 2022 and today is 15th April 2022 but I didn't get any engineer visit at my place you guys have very poor customer service... If I didn't get engineer visit by tomorrow I'll go to the consumer form.

I had registered call (R[protected]) with Panasonic customer care[protected] or[protected] for repair of Panasonic split AC (cooling not working). Post registration of my service call, I received call from technician ([protected]-Arbaz) for making visit at my residence for repair.

The technician informed my mother that gas needs to be filled for which he charged 2700. In total he charged[protected] for gas and 600 for visit). The payment was done via google pay to following number- [protected]. The technician did not wait for checking of cooling as he informed my mother that it will take time for cooling to be effective. Hence he left. While leaving he informed my mother that if there is any issue then he will come back and provided his contact number to her. On call he informed to me that there is 3 months warranty to repairs.

We checked the cooling effectiveness twice but found that the cooling of AC not working. I called the technician following morning and he said he will come in evening. He did not turn up and since that time his phone is switched off or out of network area.

I registered a complaint again with Panasonic customer care to resolve the issue. I got a confirmation on call from Mr. Abdul (customer care team member) that i will not be charged for repair. The complaint number is R[protected]. I was advised by Abdul to speak with service center manager Mr. syed[protected]. Upon connecting with Mr. Syed, he is yet to figure out who turned up to repair. Mr. Syed sent a technician in the week of 4th April to assess the AC repair done. Assessment report was submitted by technician the same day to Syed for further action and advice. The technician informed to me in person that similar fraud incident has happened to another customer in Bangalore in the name of Panasonic India. Further follow up with customer care and Syed has not yielded in any result.

I also raised complaint by writing email to service.[protected]@in.panasonic.com on 3rd April however no response has been received. The matter was brought to Panasonic India twitter handle on 3rd April and they assured that matter will be looked to resolve this. However no response and resolution provided since then.

Request Panasonic India to look into this matter urgently and get the AC repaired free of cost immediately.

I have bought 2 ton Panasonic 5 star AC and waiting for the installation for almost three days now. We haven't got a proper schedule from the service person. Need this to be addressed at the earliest.

This is Dr.Usha from Chennai and I am escalating my problem to your level since all my efforts through your service lanes have proved on no use.

I bought a PANASONIC TK-AS80-DA 6-Litre Alkaline, RO + UV Water Purifier for Rs. 21990 in Feb 2020 (copy attached) to tide over the water problems during covid times from Rathna Cools pvt Ltd, Chennai.

Then I took an AMC from SKY ELECTRONICS, Chennai for Rs5500 on Feb 2021 (copy attached). Then there was a problem in March 2021, and since then I have called repeatedly through your toll freenumbers but the problem still remains unsolved.

Somebody came twice took some part away and even after 10 months the machine is not working. My calls to SKY ELECRONICS remain unanswered.

The machine of no use to me, my AMC is of no use to me.

I think I have been duped badly and request your kind intervention in solving this problem.

I have AC buy just two day ago. Now AC colling like nothing, for example AC colling temp. 16' and 24' have zero temperature difference. Local service center said coling is working but any difference between 24 and 16, yes or no.
2 day ago installation time compression vibration problem start and engineers is fixed but now is starting again.
I told engineers, local service centers but is not answering properly. He said everything is good not problem in air conditioner.

WISH TO GET SERVICED MY SPLIT AC. YOUR ENGINEERS AND CUSTOMER SERVICE PERSON DENIED FOR WET SERVICE OF AC.
YOUR ENGINEER ASKED ME PAYMENT FOR WET SERVICE AND HIS BEHAVIOR WAS ALSO RUDE AND FURSTATING
registered sevice call on 2/4/2022 and engineer contacted me on 04/04/2022

Purchased AC on 27th March.
Delivered on 29th march.
Got a call from Panasonic team on 29th and told that Friday 1st April installation will process. But
Till today no installation was done.
No response from anyone till now
When I am trying to reach the number which I got on Tuesday. No response.

I purchased my ac on 1/4/21 and they ensured me 3 free services in the span of 1 year but they never showed up and spoke of the service

Since the day I took this TV, I've been very upset. this is smart LED, , But there has been no video in it so far.It contains errorcode = -201, my contact number [protected], Otherwise, I will go to the Consumer Court.

ADV FEROZ KHAN CHAMBER NO.149, COURT COMPLEX, PAONTA SAHIB, DISTT SIRMOUR HIMACHAL PARDESH-173025

Over leakage of water from both input and output AC

I want to complain about Panasonic Air Conditioner (CU-KU12WKYF) with serial no: 203PAJCJZU01035 that I purchased on 2/12/2020 (Just above 1 year) from Nandillath G mart, Pattambi ( Invoice number: PTBY-[protected]).

I had purchased 4 Units (2 x 1ton and 2 x 1.5ton) and 3 of them are working fine and this unit is keep giving trouble. We had multiple Panasonic Engineer visit during the 1 year warranty time for the same issue.

When we complain about the cooling the service engineer first refilled the GAS and then later he found some leak. still, there was no improvement and they drained all the gas and then refilled it completely.

After refilling the gas this unit was still underperforming compared to the other unit in terms of cooling. The service engineer informed us that it would take some time to open up the gas and it will get it fixed.

We don't use the air conditioner every day and now the summer is started. Now I see the same issue exists. I am getting hot air from the unit and not having any cooling effects. we just checked now and it had the same issue which was reported during the warranty period. it looks like the refilled gas is getting out slowly or some other issue.

I had multiple home appliances from Panasonic and to the day I am happy with the products. this incident was taken very bad impression and totally dissatisfied with the support/response.

I had raised a ticket R[protected] and had no response from Panasonic. Your customer support is pathetic and the person who accepts the call does not have empathy. I called customer care 8 times and they don't even speak properly. Panasonic — Carelessness, irresponsible, negligence in the services. The local authorized service centre is pathetic!!

Why would anyone go for Panasonic products as there are 100 brands available in the market? I had trust in Panasonic Products and services now I am totally dissatisfied. I would like a written statement explaining your company’s position and what you will do about my complaint.

I look forward to hearing from you as soon as possible to resolve this problem or replace the product.

With regards to my Panasonic TV 32 inch which we bought on 14th Jan 2020, We are highly disappointed with that TV service and your customer support. There was a issue in tv display in the month of November'21. As we had warranty till Jan'22 . The display was replaced But within two days we have noticed one line in the display and it was increasing day by day. So it was changed again after lot of struggles. Now again we are facing the same issue in the tv which is unable to view the picture. Now we can't even able to ask them for service as our 2 years Warrenty period has been ended last month. But i can't understand the reason for this issue. Within two years we have faced these many problems and issue with this tv. I think there should be some manufacturing defect in this particular tv so only these issues are occurring again and again. Last time itself I have asked for a replacement tv but your team said that there will not be any issue if we change the display. But now again we are facing the same issue. So i would request you to take a necessary action immediately for our Panasonic tv. Because this is not our fault or anything to buy a new tv. We are using many brand products in our home but we haven't faced any such issues as of now.

Hello Team,
I purchased two Panasonic ACs on 28th April 2021 from R. S. Distributor Mathura in which one was making too much noise, For the same I raised a complaint with complaint number R[protected] and for that one Service engineer came and told that it's fan should get replaced and he told I'll get it replaced and never came back.
Now again when we raised a complaint and service, The same service engineer came and he told the same thing that the fan should get replaced and he talked to service centre and service centre guys are refusing to change the fan in warranty. Also not a single service has been done even after raising the request
This kind of disappointment was never expected from Panasonic, I expect my issue will get resolved here

Thanks
Kuldeep Saxena
Mob [protected]

It intimated that on 21 Jan 2022 i purchase Automatic Cooker-Warmer from CSD Canteen. Model No. SR-W18GH Bill No. 020239 RCI Hyderabad. This is not automatic taken time to task 1 hours and 30 minutes after that not auto shutdown doing manually all time then i try to complain many number provided by customer then no any one helped to replacing the item misbehaving to talk by local service center and customer helpline number as these kind of misbehaving i never forget before purchase the product of Panasonic India. if my product will be not change then i will take strict action police complain & consumer forum complain both for punish to Company.

I am Ar. Alex Jacob, practicing in Bangalore. I have recommended Panasonic kitchens to a few clients in Bangalore and based on my experience with them, I recommended Panasonic Kitchen to my client Ms. Ashwathy, in Kochi Kerala.

The kitchen is installed, without the sink tap and under cabinet lights. Panasonic claims it is missing from the site. It was not specifically handed over to my client and signed off for safe keeping, and my client is completely clueless of it's whereabouts. As of today, Harpreet has refused to make arrangements for these items and says it is not her responsibility if they are missing.

There is also a case of an additional shelf being installed by error, and to date it has not been rectified, so much so, I am getting it done by my contractor.

It so transpires that Panasonic is refusing to take calls or respond to mails. This is absolutely appalling and I have completely lost faith in the company. You are behaving like a small time company based in India, with no regard to your reputation.

This is a REMINDER COMPLAINT

I Did not receive any call from PANASONIC.
I M GOING LEGAL NOW. Panasonic is not listening. The problem is witj the product and they r not accepting it. Blast type voice comes from geyser and PANASONIC is saying its normal and it comes in their geysers.
What a waste wuality product. Zero quality.

I dint get any help from consumercomplaints.in

I purchased PANASONIC digi duo geyser 15 ltr in end of december 2021.

To my surprise, when the water gets heat up, there are some weird voices coming from the geyser. When we open the tap, blast type voice is coming from geyser. Again and again.

I complained the cust care of PANASONIC ...complaint no. CA[protected] and engineer visited n he said it happens in every geyser of panasonic. He said to talk to his senior. I had a word with his service head and he did not accept and gave me the same reason that all PANASONIC geyser and every company geyser have this issue.
Then he said we can repair ur geyser and change the element.

Why would i get my geyser open when its a new one.
PANASONIC is just ignoring my complaint.

Does this type of products PANASONIC makes?

Water is also getting leak from the valve.

Also its giving electric shock.. its a life threatening situation and PANASONIC has not resolved it.

I want full refund of my money.
I want u to resolve this matter on urgent basis as it is a LIFE THREATENING SITUATION.

I have attached the video also.

I hope to get a RESOLUTION soon.

Thanks and regards
Richa
Contact [protected]

I purchased a 55 Inch Panasonic TV in October 2019 and after two years of purchase TV is showing Dirty spots with white Background when TV is on. I requested Panasonic Customer care to resolve this issue on Panasonic cost as this is Manufacturing defect and missed some Lamination by company as explained by Panasonic Engineer itself. Panasonic TV customer care team is not having sense how to speak to a customer

I purchased PANASONIC digi duo geyser 15 ltr in end of december 2021.

To my surprise, when the water gets heat up, there are some weird voices coming from the geyser. When we open the tap, blast type voice is coming from geyser. Again and again.

I complained the cust care of PANASONIC ...complaint no. CA[protected] and engineer visited n he said it happens in every geyser of panasonic. He said to talk to his senior. I had a word with his service head and he did not accept and gave me the same reason that all PANASONIC geyser and every company geyser have this issue.
Then he said we can repair ur geyser and change the element.

Why would i get my geyser open when its a new one.
PANASONIC is just ignoring my complaint.

Does this type of products PANASONIC makes?

Water is also getting leak from the valve.

Also its giving electric shock.. its a life threatening situation and PANASONIC has not resolved it.

I want full refund of my money.
I want u to resolve this matter on urgent basis as it is a LIFE THREATENING SITUATION.

I have attached the video also.

I hope to get a RESOLUTION soon.

Thanks and regards
Richa