Panasonic India Complaints & Reviews

I purchased PANASONIC digi duo geyser 15 ltr in end of december 2021.

To my surprise, when the water gets heat up, there are some weird voices coming from the geyser. When we open the tap, blast type voice is coming from geyser. Again and again.

I complained the cust care of PANASONIC ...complaint no. CA[protected] and engineer visited n he said it happens in every geyser of panasonic. He said to talk to his senior. I had a word with his service head and he did not accept and gave me the same reason that all PANASONIC geyser and every company geyser have this issue.
Then he said we can repair ur geyser and change the element.

Why would i get my geyser open when its a new one.
PANASONIC is just ignoring my complaint.

Does this type of products PANASONIC makes?

Water is also getting leak from the valve.

Also its giving electric shock.. its a life threatening situation and PANASONIC has not resolved it.

I want full refund of my money.
I want u to resolve this matter on urgent basis as it is a LIFE THREATENING SITUATION.

I have attached the video also.

I hope to get a RESOLUTION soon.

Thanks and regards
Richa

Horrible and worst service engineers first they call and take information about the issue faced by customer and then never turn up to rectify the fault.

Very bad service and arrogance

I have purchased a panasonic fridge on 6th Dec 2018 from Sargam electronics, Karol Bagh, New Delhi.
the product has a defect that there is water leakage in every few months .
on escalating issue at customer care, they send a service centre person and everytime they themselves accept that it is a model defect and even in warranty period I asked for product replacement but they did not give it, and after warranty period was over every time for visit I am asked to pay 500 rs for visit even when I am the once who is facing leakage issue since beginning and provided with no replacement but only modifications of some sort every time and again the problem has started .
I kept asking for product replacement since warranty period but it was not attended to and only some plug / tape was put to modify it either by service centre or by company but problem is there evidently. I need a redressal now for this solution and no amount of modifications can be taken now. Replacement is the only solution. in past 2 years, during COVID I could even get timely service as technicians were not available and then either us or them were in midst of being positive and today again same issue is there. I cannot keep doing this every year or 6 months when it is already established that it is a model manufacturing defect by your own team. I have paid fully why should I suffer.

I had bought Sanyo AC by Panasonic on 13th Jan, 2021. I paid Rs.9600 for extending my warranty by 3 years on 4th January. The extension was to start from 13th January. On 6th, due to some unfortunate circumstances, I decided not to go ahead with warranty and asked the team to cancel and refund me the money paid for extension as the Service period had still not started. The team decided to delay the talks and on 12th January, the Voice of the Customer officer, Mr. Jitendra told me that won't be able to refund. It's absurd to not refund for the services which the customer does not want to avail. I don't want those services and the warranty period for those services has not even started and still they are not willing to refund. I had no option but to knock the door of Consumer grievance cell. I have been mentally harassed by the customer care team for the last 7 days. The company has decided to sit on the money.

P.S. : question mark on quality of panasonic brand ? bad quality of panasonic products. Kindly take n/a immediate against panasonic india pvt. Ltd. We have lost of rs. 52, 000/- due to poor quality of panasonic products.

Through proper channel

reminder- last and final

following are given below evidence of discrepancies, carelessness, irresponsible, negligence in the services and question mark on quality of panasonic co, a reputed brand.?

1. Instead of repair at site, aeramac service centre taken the a/c set at their centre on 29/07/21?
2. Damaged the condenser part of a/c during repair at service centre ?
3. Part damaged due to put high pressure of nitrogen gas in a/c set?
4. Condenser part is ok at our home, no previous history of any damage in condenser?
5. A/c set lying at aeramac service centre for 9 days without any reason?
6. Damaged, un-repaired a/c set delivered at site without any intimation / information on 06/08/21 ?
7. Person of service centre left a/c without any fittings of wires, accessories, nut bolt not fitted at their points, it shows carelessness of panasonic?
8. Question mark on the presence of compressor and other parts in delivered defective a/c set, not checked at site ?
9.A/c sets are completely damaged by panasonic co., during a very short period of 5 years, question
mark on quality of panasonic products?
10. Not repaired, refused to repair the set, due to gas leakage within the warranty period of 3 months?
11. Question mark on quality and service of panasonic ?
12. Financial loss of rs. 52, 000/- by panasonic co. ?
13. Irresponsibility and negligency by senior staff of panasonic co., i.E, mr. Prateek arora, and mr. Jasmit singh?
14. Irresponsibility and negligence, carelessness by owner of aeramac service centre, i.E, mr. Naveen sharma?

all the evidences (in safe custody) as per given above will be legally filed in the consumer court, press and media against the irresponsible, negligence, carelessness in the services of panasonic co., a reputed brand and aeramac service centre, vikas puri new delhi- 110018?

p.S. : we have suffered mental agony, harassment and financial loss due to irresponsible and negligence in the service of panasonic co. Which could be compensated with vindication of our right, i.E poor quality and poor service of panasonic co.

Treat it as last and final reminder.

REMINDER- LAST AND FINAL

To All concerned,

Following are given below evidence of DISCREPANCIES, CARELESSNESS, IRRESPONSIBLE, NEGLIGENCE IN THE SERVICES and QUESTION MARK ON QUALITY OF PANASONIC Co, a Reputed Brand.?

1. INSTEAD OF REPAIR AT SITE, AERAMAC SERVICE CENTRE TAKEN THE A/C SET AT THEIR CENTRE on 29/07/21?
2. DAMAGED THE CONDENSER PART OF A/C DURING REPAIR AT SERVICE CENTRE ?
3. PART DAMAGED DUE TO PUT HIGH PRESSURE OF NITROGEN GAS IN A/C SET?
4. CONDENSER PART IS OK AT OUR HOME, NO PREVIOUS HISTORY OF ANY DAMAGE IN CONDENSER?
5. A/C SET LYING AT AERAMAC SERVICE CENTRE FOR 9 DAYS WITHOUT ANY REASON?
6. DAMAGED, UN-REPAIRED A/C SET DELIVERED AT SITE WITHOUT ANY INTIMATION / INFORMATION ON 06/08/21 ?
7. PERSON OF SERVICE CENTRE LEFT A/C WITHOUT ANY FITTINGS OF WIRES, ACCESSORIES, NUT BOLT NOT FITTED AT THEIR POINTS, IT SHOWS CARELESSNESS OF PANASONIC?
8. QUESTION MARK ON THE PRESENCE OF COMPRESSOR AND OTHER PARTS IN DELIVERED DEFECTIVE A/C SET, NOT CHECKED AT SITE ?
9.A/C SETS ARE COMPLETELY DAMAGED BY PANASONIC CO., DURING A VERY SHORT PERIOD OF 5 YEARS, QUESTION
MARK ON QUALITY OF PANASONIC PRODUCTS?
10. NOT REPAIRED, REFUSED TO REPAIR THE SET, DUE TO GAS LEAKAGE WITHIN THE WARRANTY PERIOD OF 3 MONTHS?
11. QUESTION MARK ON QUALITY AND SERVICE OF PANASONIC ?
12. FINANCIAL LOSS OF RS. 52, 000/- BY PANASONIC CO. ?
13. IRRESPONSIBILITY AND NEGLIGENCY BY SENIOR STAFF OF PANASONIC CO., i.e, Mr. Prateek Arora, and Mr. Jasmit Singh?
14. IRRESPONSIBILITY AND NEGLIGENCE, CARELESSNESS BY OWNER OF AERAMAC SERVICE CENTRE, i.e, Mr. Naveen Sharma?

All the evidences (in safe custody) as per given above will be legally filed in the Consumer Court, Press and Media against the IRRESPONSIBLE, NEGLIGENCE, CARELESSNESS IN THE SERVICEs OF PANASONIC CO., a Reputed Brand and AERAMAC SERVICE CENTRE, VIKAS PURI NEW DELHI- 110018?

P.S. : We have suffered mental agony, harassment and financial loss due to Irresponsible and Negligence in the service of PANASONIC CO. which could be compensated with vindication of our right, i.e POOR QUALITY AND POOR SERVICE OF PANASONIC Co.

TREAT IT AS LAST AND FINAL REMINDER.

cc.: 1) CEO, PRESIDENT OF PANASONIC INDIA PVT. LTD.
2) PRESIDENT, CEO OF PANASONIC CORPORATION, JAPAN.
3) STATUTORY GOVT. DEPARTMENT
4) QCI

I am very disappointed with Panasonic service team.
I Purchased split Ac and few days outdoor fell from the roof.
This was the default of Installation.
There are too much damages in outdoor box.
I want replacement of outdoor.
But service team refused

Hi Team,

I bought a Panasonic AC this October. within two months its started showing the error code "F-91". And cooling is also affected.

So I logged a complaint two days ago with ID-R[protected]. And one of the engineers visited my place and checked(Place-Tirupati, Chittoor district. Andhra Pradesh).

He opened the indoor unit and said he will come back with some nitrogen gas to check the leakage. He told me he will come within 1hour yesterday afternoon. Now 24 hours completed. No one comes to fix it. Not even updated me. I called thrice, they are telling the same answer that they will come in a moment. But no one is showing up.

This experience was not expected from reputed brands like Panasonic.

I am utterly disappointed with the improper service by Panasonic.

Dear Sirs,
Full payment towards this Panasonic refrigerator was made on the 04.11.21 and the same Model No: TG353CUHN was delivered the same day. Upon unpacking for installation on 06.11.21, it was observed that the body coating was considerably damaged, with multiple blisters all over the body. The underside was completely torn. We pointed this out to the installation engineer, who took some photographs and agreed that the product needed to be replaced. This product was probably a factory reject or seconds and has been palmed off to us as a new product at the full price.
The local service manager too agreed on the 09th, that the refrigerator would be replaced within three or four days the delay being due to the rains.
Multiple complaint numbers have been raised and we are given to understand that these are being closed locally without any formal intimation to us!!?? Communication from Panasonic has been virtually zero. It appears they like to maintain a low profile!
The complete details were also brought to the attention of the Service head by email [Service Head ]as the local service manager was unable to communicate or understand the situation by email. It is now almost four weeks since installation / having lodged our complaint and nothing has been done till now. Please assist with the replacement with a new and undamaged product. Thank you

Micro switch burent and light tripping issue
Plz chek urgent

Rice cooker micro switch burent..and light triping again and again

FINAL REMINDER

This is to inform you about some discrepancies have been found in services of PANASONIC CO.:

1. It’s a serious matter of PURCHASE PANASONIC PRODUCTs, for which we are facing the problem since the first date of purchase like financial loss of Rs. 52000/-
2. Gas is leaking in each year, i.e, THRICE in a Season (in guarantee period) in spite of BLUE COATING IN PANASONIC A/Which puts a question mark on quality of Panasonic Product?
3. This is a pending case since a very long time, not re –solved at your end till date, only WASTAGE OF TIME & ENERGY BY CO.

Following are given below evidence of DISCREPANCIES, CARELESSNESS, IRRESPONSIBLE, NEGLIGENCE IN THE SERVICES and QUESTION MARK ON QUALITY OF PANASONIC Co, a Reputed Brand.?

1. INSTEAD OF REPAIR AT SITE, AERAMAC SERVICE CENTRE TAKEN THE A/C SET AT THEIR CENTRE on 29/07/21?
2. DAMAGED THE CONDENSER PART OF A/C DURING REPAIR AT SERVICE CENTRE ?
3. PART DAMAGED DUE TO PUT HIGH PRESSURE OF NITROGEN GAS IN A/C SET?
4. CONDENSER PART IS OK AT OUR HOME, NO PREVIOUS HISTORY OF ANY DAMAGE IN CONDENSER?
5. A/C SET LYING AT AERAMAC SERVICE CENTRE FOR 9 DAYS WITHOUT ANY REASON?
6. DAMAGED, UN-REPAIRED A/C SET DELIVERED AT SITE WITHOUT ANY INTIMATION / INFORMATION ON 06/08/21 ?
7. PERSON OF SERVICE CENTRE LEFT A/C WITHOUT ANY FITTINGS OF WIRES, ACCESSORIES, NUT BOLT NOT FITTED AT THEIR POINTS, IT SHOWS CARELESSNESS OF PANASONIC?
8. QUESTION MARK ON THE PRESENCE OF COMPRESSOR AND OTHER PARTS IN DELIVERED DEFECTIVE A/C SET, NOT CHECKED AT SITE ?
9.A/C SETS ARE COMPLETELY DAMAGED BY PANASONIC CO., DURING A VERY SHORT PERIOD OF 5 YEARS, QUESTION
MARK ON QUALITY OF PANASONIC PRODUCTS?
10. NOT REPAIRED, REFUSED TO REPAIR THE SET, DUE TO GAS LEAKAGE WITHIN THE WARRANTY PERIOD OF 3 MONTHS?
11. QUESTION MARK ON QUALITY AND SERVICE OF PANASONIC ?
12. FINANCIAL LOSS OF RS. 52, 000/- BY PANASONIC CO. ?
13. IRRESPONSIBILITY AND NEGLIGENCY BY SENIOR STAFF OF PANASONIC CO., i.e, Mr. Prateek Arora, and Mr. Jasmit Singh?
14. IRRESPONSIBILITY AND NEGLIGENCE, CARELESSNESS BY OWNER OF AERAMAC SERVICE CENTRE, i.e, Mr. Naveen Sharma?

P.S. : We including our kids have suffered mental agony, harassment and financial loss due to Irresponsible and Negligence in the service of PANASONIC CO. which could be compensated with vindication of our right, i.e POOR QUALITY AND POOR SERVICE OF PANASONIC Co.

In the view of above all the evidence, REPAIR THE FAULT SATISFACTORY AT COMPANY OWN COST (at FOC) due to irresponsible, negligence in the service of PANASONIC CO.
We are facing regular problems in both Panasonic ACs since the date of purchase till date (available all the evidence) . It’s only a waste of time and energy by Panasonic Co.

IT’S PUT A QUESTION MARK ON QUALITY OF PANASONIC, a reputed Brand ?

TWO OPTIONS ARE LEFT:-

EITHER REFUND OUR PAID AMOUNT OF PURCHASE WITH COMPENSATION AMOUNT for both Manufacturing Defective A/c Sets of PANASONIC,

OR

REPAIR FAULT WITH REPLACEMENT OF THE DEFECTIVE PART FOR NO COOLING ( in Warranty period, i.e, 3 months ) at FOC basis immediate.

Hope you will do justice with us, WAITING.

Thanks and Regards

RAJESH ARORA
Mob. No. [protected]

REMINDER- FINAL

This is to inform you about some discrepancies have been found in services of PANASONIC CO.:

1. It’s a serious matter of PURCHASE PANASONIC PRODUCTs, for which we are facing the problem since the first date of purchase like financial loss of Rs. 52000/-
2. Gas is leaking in each year, i.e, THRICE in a Season (in guarantee period) in spite of BLUE COATING IN PANASONIC A/Which puts a question mark on quality of Panasonic Product?
3. This is a pending case since a very long time, not re –solved at your end till date, only WASTAGE OF TIME & ENERGY BY CO.

Following are given below evidence of DISCREPANCIES, CARELESSNESS, IRRESPONSIBLE, NEGLIGENCE IN THE SERVICES and QUESTION MARK ON QUALITY OF PANASONIC Co, a Reputed Brand.?

1. INSTEAD OF REPAIR AT SITE, AERAMAC SERVICE CENTRE TAKEN THE A/C SET AT THEIR CENTRE on 29/07/21?
2. DAMAGED THE CONDENSER PART OF A/C DURING REPAIR AT SERVICE CENTRE ?
3. PART DAMAGED DUE TO PUT HIGH PRESSURE OF NITROGEN GAS IN A/C SET?
4. CONDENSER PART IS OK AT OUR HOME, NO PREVIOUS HISTORY OF ANY DAMAGE IN CONDENSER?
5. A/C SET LYING AT AERAMAC SERVICE CENTRE FOR 9 DAYS WITHOUT ANY REASON?
6. DAMAGED, UN-REPAIRED A/C SET DELIVERED AT SITE WITHOUT ANY INTIMATION / INFORMATION ON 06/08/21 ?
7. PERSON OF SERVICE CENTRE LEFT A/C WITHOUT ANY FITTINGS OF WIRES, ACCESSORIES, NUT BOLT NOT FITTED AT THEIR POINTS, IT SHOWS CARELESSNESS OF PANASONIC?
8. QUESTION MARK ON THE PRESENCE OF COMPRESSOR AND OTHER PARTS IN DELIVERED DEFECTIVE A/C SET, NOT CHECKED AT SITE ?
9.A/C SETS ARE COMPLETELY DAMAGED BY PANASONIC CO., DURING A VERY SHORT PERIOD OF 5 YEARS, QUESTION
MARK ON QUALITY OF PANASONIC PRODUCTS?
10. NOT REPAIRED, REFUSED TO REPAIR THE SET, DUE TO GAS LEAKAGE WITHIN THE WARRANTY PERIOD OF 3 MONTHS?
11. QUESTION MARK ON QUALITY AND SERVICE OF PANASONIC ?
12. FINANCIAL LOSS OF RS. 52, 000/- BY PANASONIC CO. ?
13. IRRESPONSIBILITY AND NEGLIGENCY BY SENIOR STAFF OF PANASONIC CO., i.e, Mr. Prateek Arora, and Mr. Jasmit Singh?
14. IRRESPONSIBILITY AND NEGLIGENCE, CARELESSNESS BY OWNER OF AERAMAC SERVICE CENTRE, i.e, Mr. Naveen Sharma?

P.S. : We including our kids have suffered mental agony, harassment and financial loss due to Irresponsible and Negligence in the service of PANASONIC CO. which could be compensated with vindication of our right, i.e POOR QUALITY AND POOR SERVICE OF PANASONIC Co.

In the view of above all the evidence, REPAIR THE FAULT SATISFACTORY AT COMPANY OWN COST (at FOC) due to irresponsible, negligence in the service of PANASONIC CO.
We are facing regular problems in both Panasonic ACs since the date of purchase till date (available all the evidence) . It’s only a waste of time and energy by Panasonic Co.

IT’S PUT A QUESTION MARK ON QUALITY OF PANASONIC, a reputed Brand ?

TWO OPTIONS ARE LEFT:-

EITHER REFUND OUR PAID AMOUNT OF PURCHASE WITH COMPENSATION AMOUNT for both Manufacturing Defective A/c Sets of PANASONIC,

OR

REPAIR FAULT WITH REPLACEMENT OF THE DEFECTIVE PART FOR NO COOLING ( in Warranty period, i.e, 3 months ) at FOC basis immediate.

Hope you will do justice with us, WAITING.

Thanks and Regards

RAJESH ARORA
Mob. No. [protected]

I bought a panasonic microwave oven during Aug 2021 and hardly used it, just before Diwali wanted to bake and then all of sudden heard a sound, when opened the glass turntable was broken.. Was so disappointed with such poor quality of product, moreover when called the showroom they are casually saying it happens with 1 or 2 cases and denying to replace the glass turntable.. Will never ever recommend panasonic to anyone and also the Dealer Girias.

REMINDER

This is to inform you about some discrepancies have been found in services of PANASONIC CO.:

1. It’s a serious matter of PURCHASE PANASONIC PRODUCTs, for which we are facing the problem since the first date of purchase like financial loss of Rs. 52000/-
2. Gas is leaking in each year, i.e, THRICE in a Season (in guarantee period) in spite of BLUE COATING IN PANASONIC A/Which puts a question mark on quality of Panasonic Product?
3. This is a pending case since a very long time, not re –solved at your end till date, only WASTAGE OF TIME & ENERGY BY CO.

Following are given below evidence of DISCREPANCIES, CARELESSNESS, IRRESPONSIBLE, NEGLIGENCE IN THE SERVICES and QUESTION MARK ON QUALITY OF PANASONIC Co, a Reputed Brand.?

1. INSTEAD OF REPAIR AT SITE, AERAMAC SERVICE CENTRE TAKEN THE A/C SET AT THEIR CENTRE on 29/07/21?
2. DAMAGED THE CONDENSER PART OF A/C DURING REPAIR AT SERVICE CENTRE ?
3. PART DAMAGED DUE TO PUT HIGH PRESSURE OF NITROGEN GAS IN A/C SET?
4. CONDENSER PART IS OK AT OUR HOME, NO PREVIOUS HISTORY OF ANY DAMAGE IN CONDENSER?
5. A/C SET LYING AT AERAMAC SERVICE CENTRE FOR 9 DAYS WITHOUT ANY REASON?
6. DAMAGED, UN-REPAIRED A/C SET DELIVERED AT SITE WITHOUT ANY INTIMATION / INFORMATION ON 06/08/21 ?
7. PERSON OF SERVICE CENTRE LEFT A/C WITHOUT ANY FITTINGS OF WIRES, ACCESSORIES, NUT BOLT NOT FITTED AT THEIR POINTS, IT SHOWS CARELESSNESS OF PANASONIC?
8. QUESTION MARK ON THE PRESENCE OF COMPRESSOR AND OTHER PARTS IN DELIVERED DEFECTIVE A/C SET, NOT CHECKED AT SITE ?
9.A/C SETS ARE COMPLETELY DAMAGED BY PANASONIC CO., DURING A VERY SHORT PERIOD OF 5 YEARS, QUESTION
MARK ON QUALITY OF PANASONIC PRODUCTS?
10. NOT REPAIRED, REFUSED TO REPAIR THE SET, DUE TO GAS LEAKAGE WITHIN THE WARRANTY PERIOD OF 3 MONTHS?
11. QUESTION MARK ON QUALITY AND SERVICE OF PANASONIC ?
12. FINANCIAL LOSS OF RS. 52, 000/- BY PANASONIC CO. ?
13. IRRESPONSIBILITY AND NEGLIGENCY BY SENIOR STAFF OF PANASONIC CO., i.e, Mr. Prateek Arora, and Mr. Jasmit Singh?
14. IRRESPONSIBILITY AND NEGLIGENCE, CARELESSNESS BY OWNER OF AERAMAC SERVICE CENTRE, i.e, Mr. Naveen Sharma?

P.S. : We including our kids have suffered mental agony, harassment and financial loss due to Irresponsible and Negligence in the service of PANASONIC CO. which could be compensated with vindication of our right, i.e POOR QUALITY AND POOR SERVICE OF PANASONIC Co.

In the view of above all the evidence, REPAIR THE FAULT SATISFACTORY AT COMPANY OWN COST (at FOC) due to irresponsible, negligence in the service of PANASONIC CO.
We are facing regular problems in both Panasonic ACs since the date of purchase till date (available all the evidence) . It’s only a waste of time and energy by Panasonic Co.

IT’S PUT A QUESTION MARK ON QUALITY OF PANASONIC, a reputed Brand ?

TWO OPTIONS ARE LEFT:-

EITHER REFUND OUR PAID AMOUNT OF PURCHASE WITH COMPENSATION AMOUNT for both Manufacturing Defective A/c Sets of PANASONIC,

OR

REPAIR FAULT WITH REPLACEMENT OF THE DEFECTIVE PART FOR NO COOLING ( in Warranty period, i.e, 3 months ) at FOC basis immediate.

Hope you will do justice with us, WAITING.

Thanks and Regards

RAJESH ARORA
Mob. No. [protected]

FINAL REMINDER
This is to inform you about some discrepancies have been found in servicesL of PANASONIC CO.:

1. It’s a serious matter of PURCHASE PANASONIC PRODUCTs, for which we are facing the problem since the first date of purchase like financial loss of Rs. 52000/-
2. Gas is leaking in each year, i.e, THRICE in a Season (in guarantee period) in spite of BLUE COATING IN PANASONIC A/Which puts a question mark on quality of Panasonic Product?
3. This is a pending case since a very long time, not re –solved at your end till date, only WASTAGE OF TIME & ENERGY BY CO.

Following are given below evidence of DISCREPANCIES, CARELESSNESS, IRRESPONSIBLE, NEGLIGENCE IN THE SERVICES and QUESTION MARK ON QUALITY OF PANASONIC Co, a Reputed Brand.?

1. INSTEAD OF REPAIR AT SITE, AERAMAC SERVICE CENTRE TAKEN THE A/C SET AT THEIR CENTRE on 29/07/21?
2. DAMAGED THE CONDENSER PART OF A/C DURING REPAIR AT SERVICE CENTRE ?
3. PART DAMAGED DUE TO PUT HIGH PRESSURE OF NITROGEN GAS IN A/C SET?
4. CONDENSER PART IS OK AT OUR HOME, NO PREVIOUS HISTORY OF ANY DAMAGE IN CONDENSER?
5. A/C SET LYING AT AERAMAC SERVICE CENTRE FOR 9 DAYS WITHOUT ANY REASON?
6. DAMAGED, UN-REPAIRED A/C SET DELIVERED AT SITE WITHOUT ANY INTIMATION / INFORMATION ON 06/08/21 ?
7. PERSON OF SERVICE CENTRE LEFT A/C WITHOUT ANY FITTINGS OF WIRES, ACCESSORIES, NUT BOLT NOT FITTED AT THEIR POINTS, IT SHOWS CARELESSNESS OF PANASONIC?
8. QUESTION MARK ON THE PRESENCE OF COMPRESSOR AND OTHER PARTS IN DELIVERED DEFECTIVE A/C SET, NOT CHECKED AT SITE ?
9.A/C SETS ARE COMPLETELY DAMAGED BY PANASONIC CO., DURING A VERY SHORT PERIOD OF 5 YEARS, QUESTION
MARK ON QUALITY OF PANASONIC PRODUCTS?
10. NOT REPAIRED, REFUSED TO REPAIR THE SET, DUE TO GAS LEAKAGE WITHIN THE WARRANTY PERIOD OF 3 MONTHS?
11. QUESTION MARK ON QUALITY AND SERVICE OF PANASONIC ?
12. FINANCIAL LOSS OF RS. 52, 000/- BY PANASONIC CO. ?
13. IRRESPONSIBILITY AND NEGLIGENCY BY SENIOR STAFF OF PANASONIC CO., i.e, Mr. Prateek Arora, and Mr. Jasmit Singh?
14. IRRESPONSIBILITY AND NEGLIGENCE, CARELESSNESS BY OWNER OF AERAMAC SERVICE CENTRE, i.e, Mr. Naveen Sharma?

P.S. : We including our kids have suffered mental agony, harassment and financial loss due to Irresponsible and Negligence in the service of PANASONIC CO. which could be compensated with vindication of our right, i.e POOR QUALITY AND POOR SERVICE OF PANASONIC Co.

In the view of above all the evidence, REPAIR THE FAULT SATISFACTORY AT COMPANY OWN COST (at FOC) due to irresponsible, negligence in the service of PANASONIC CO.
We are facing regular problems in both Panasonic ACs since the date of purchase till date (available all the evidence) . It’s only a waste of time and energy by Panasonic Co.

IT’S PUT A QUESTION MARK ON QUALITY OF PANASONIC, a reputed Brand ?

TWO OPTIONS ARE LEFT:-

EITHER REFUND OUR PAID AMOUNT OF PURCHASE WITH COMPENSATION AMOUNT for both Manufacturing Defective A/c Sets of PANASONIC,

OR

REPAIR FAULT WITH REPLACEMENT OF THE DEFECTIVE PART FOR NO COOLING ( in Warranty period, i.e, 3 months ) at FOC basis immediate.

Hope you will do justice with us, WAITING.

Thanks and Regards

RAJESH ARORA
Mob. No. [protected]

Order number
OD[protected]
( 43 inch led tv sold through flipkart )
The consignment received on 12th oct 2021.
As per order item called wall mount should have come with the tv. Wall mount was not found in the box in the presence of flipkart delivery boy.
Complaint was booked with Panasonic customer care and also flipkart customer care. But no action has been taken by any of the agencies even your regional manager Mr Debashis Manna refused to take any action.
The problem is not yet resolved.

Hello team

My last complain id : R[protected]

Please check all my complaints registered from no. [protected] and [protected]. We are fed up with your washing machine and tired of calling your support team multiple times.

We have to do multiple follow ups with your team and technicians - DO YOU CALL IT A SERVICES !!! Last time also same issue my issue was sorted in odd 10-12 days

Today I also called your team in the morning(9:45AM 18th Oct 2021) and was in touch with Mr. Afsal then he transferred my call to a senior executive ( Abhul Mubashir Siddique - Area Manager)where he said he will call me back in 15 mins but by noon there is no response.

My complaint is registered from 11th oct, 2021 still no resolution same issue was the month back and month back plus 6 month back.

Kindly tell me what sort of product is this in which a machine is not working 10days a month as your team that long to replace the motor. In 3 years mochine is been repaired more than 6 times and I have to make multiple calls to ensure work is getting done as you don't give value to your customer & their time.

Kindly replace the product or take it away with apology letter as your product is the worst product and I will throw it away with a video and review of the product and take necessary actions

I called your team now also at 3:30PM and talked to two executives where I got no. of Abhul Mubashir Siddique (Area Manager) and he said he will call me

The experience has ruined the reputation of Panasonic and created a very bad impression on me & my family of buying electronics from you guys.I am highly disappointed from Panasonic support

This is to inform you that we have purchased the panasonic microwave on 02.11.2020. Also have taken the extended warranty on it. Within a year we saw that there is lot of cavity on the roof top and in the front. This has happened because of faulty paint technique used by so called the brand company.

We have purchased the microwave from croma store located at palm beach vashi. We visited the store and launched the complaint. Croma store organized a technician visit. After few days we got a reply from the service centre that we have to pay Rs.2500 to get it corrected. When we said its under warranty and either you should replace it or do it for free they denied.

We spoke to Croma store they also pulled their hands from this.

In this entire episode neither Panasonic nor Croma was bothered about the customer. I have to keep following up.

The technician who visited the store told us its dangerous to use microwave in this condition and needs to be replaced and the service center replies us as confirmed by the technician its a physical damage.

Till now the issue is pending.

I will just lose few thousands to rupees but remember Panasonic is losing the trust and now I will not buy any Panasonic product and neither will recommend anyone.

Is this the way the to treat the customers.

REMINDER- FINAL

This is to inform you about some discrepancies have been found in services of PANASONIC CO.:

1. It’s a serious matter of PURCHASE PANASONIC PRODUCTs, for which we are facing the problem since the first date of purchase like financial loss of Rs. 52000/-
2. Gas is leaking in each year, i.e, THRICE in a Season (in guarantee period) in spite of BLUE COATING IN PANASONIC A/Which puts a question mark on quality of Panasonic Product?
3. This is a pending case since a very long time, not re –solved at your end till date, only WASTAGE OF TIME & ENERGY BY CO.

Following are given below evidence of DISCREPANCIES, CARELESSNESS, IRRESPONSIBLE, NEGLIGENCE IN THE SERVICES and QUESTION MARK ON QUALITY OF PANASONIC Co, a Reputed Brand.?

1. INSTEAD OF REPAIR AT SITE, AERAMAC SERVICE CENTRE TAKEN THE A/C SET AT THEIR CENTRE on 29/07/21?
2. DAMAGED THE CONDENSER PART OF A/C DURING REPAIR AT SERVICE CENTRE ?
3. PART DAMAGED DUE TO PUT HIGH PRESSURE OF NITROGEN GAS IN A/C SET?
4. CONDENSER PART IS OK AT OUR HOME, NO PREVIOUS HISTORY OF ANY DAMAGE IN CONDENSER?
5. A/C SET LYING AT AERAMAC SERVICE CENTRE FOR 9 DAYS WITHOUT ANY REASON?
6. DAMAGED, UN-REPAIRED A/C SET DELIVERED AT SITE WITHOUT ANY INTIMATION / INFORMATION ON 06/08/21 ?
7. PERSON OF SERVICE CENTRE LEFT A/C WITHOUT ANY FITTINGS OF WIRES, ACCESSORIES, NUT BOLT NOT FITTED AT THEIR POINTS, IT SHOWS CARELESSNESS OF PANASONIC?
8. QUESTION MARK ON THE PRESENCE OF COMPRESSOR AND OTHER PARTS IN DELIVERED DEFECTIVE A/C SET, NOT CHECKED AT SITE ?
9.A/C SETS ARE COMPLETELY DAMAGED BY PANASONIC CO., DURING A VERY SHORT PERIOD OF 5 YEARS, QUESTION
MARK ON QUALITY OF PANASONIC PRODUCTS?
10. NOT REPAIRED, REFUSED TO REPAIR THE SET, DUE TO GAS LEAKAGE WITHIN THE WARRANTY PERIOD OF 3 MONTHS?
11. QUESTION MARK ON QUALITY AND SERVICE OF PANASONIC ?
12. FINANCIAL LOSS OF RS. 52, 000/- BY PANASONIC CO. ?
13. IRRESPONSIBILITY AND NEGLIGENCY BY SENIOR STAFF OF PANASONIC CO., i.e, Mr. Prateek Arora, and Mr. Jasmit Singh?
14. IRRESPONSIBILITY AND NEGLIGENCE, CARELESSNESS BY OWNER OF AERAMAC SERVICE CENTRE, i.e, Mr. Naveen Sharma?

P.S. : We including our kids have suffered mental agony, harassment and financial loss due to Irresponsible and Negligence in the service of PANASONIC CO. which could be compensated with vindication of our right, i.e POOR QUALITY AND POOR SERVICE OF PANASONIC Co.

In the view of above all the evidence, REPAIR THE FAULT SATISFACTORY AT COMPANY OWN COST (at FOC) due to irresponsible, negligence in the service of PANASONIC CO.
We are facing regular problems in both Panasonic ACs since the date of purchase till date (available all the evidence) . It’s only a waste of time and energy by Panasonic Co.

IT’S PUT A QUESTION MARK ON QUALITY OF PANASONIC, a reputed Brand ?

TWO OPTIONS ARE LEFT:-

EITHER REFUND OUR PAID AMOUNT OF PURCHASE WITH COMPENSATION AMOUNT for both Manufacturing Defective A/c Sets of PANASONIC,

OR

REPAIR FAULT WITH REPLACEMENT OF THE DEFECTIVE PART FOR NO COOLING ( in Warranty period, i.e, 3 months ) at FOC basis immediate.

Hope you will do justice with us, WAITING.

Thanks and Regards

RAVI ARORA
Mob. No. [protected]