Panasonic India Complaints & Reviews

I had purchased inverter split AC six years ago. The AC has stopped functioning. I have been in continuous contact with the company customer care and service centre but to no avail. They are telling me that the company has stopped producing the spare parts which are needed. How can a company stop providing the split parts after 5-6 years when an average life span of AC is claimed to be 15-20 years.
It was an expensive AC and the service centre has asked me to buy a new one as this will not work.
In this record breaking summer this harassment is causing health issues and mental stress.
Please help

Very worst experience faced recently and till now the issue has not closed. Poor customer service and they are simply enclosing that we cannot follow today as it is power shutdown. But the service man collected his duty charges from us till date no follow-up. Personally I've pleased to check and disclose and it's nothing but a minor speaker problem. Being a homemaker with a toddler we couldn't manage tv with audio problem. Kindly look into this issue ASAP.

After the purchase of the AC the AC remote internally broke down means the screen of the remote(I think the problem is regarding the chip inside) was not working automatically few months after the purchase. I contacted the service man and told about the issue they told me that we will exchange it and it was during the warranty period.
But i didnt got any information about it now they are saying that I have to pay for the remote. Its not an issue for paying but how can they be so irresponsible.
Poor service from panasonic

You have the most irresponsible staff and disgusting after sales service
I would never recommend anyone to buy your products
Highly unprofessional attitude you people have for your customer
Been contacting you from two months but no results
The persons you assign for the complaints never turn up
And revert to you that the job assigned has been done so complaint is closed
No body ever turned up despite my contacting and complaining hundred times
Shame on all

I have given my ac to service center guwahati but it is going to be 1 month till now no response is this the 3rd class service do u provide to customers its really worst
my no. Is [protected], [protected] i the name of s d enterprise

I have bought split AC in the month of March 2022 . After AC instalation we have identified issue and registered complints. After so many visitings by panasonic service persons they said problem with indoor unit i.e, found leakege in indoor unit. hardly used 2 hours.Almost 50 days completed but still the issue is not resolved yet.
Now they are saying that we will repair the product, As a customer how should we agree with that.
panasonic technicians are not fully trained.

I had registered a complain woth their customer care for my water purifier not working. While I called them they said that it will be resolved in 24 hours. But they it has been a month it has not been resolved. Their customer service is really pathetic. Don't go for any product of theirs.

We had a bad experience post buying a Panasonic 584 L with Inverter Side by Side refrigerator (NR-BS60VKX1, Dark Grey). We Purchased this refrigerator on 3rd October 2021, by Paying RS.58740/- from Amazon.

We are just into the 7th month since we purchased this and the same is not in a working condition. Inspection by Panasonic technician confirmed that the Heater, Thermo fuse & sensor of this refrigerator has got damaged and needs replacement. Fridge also produces huge noise while working which we understand should not be the case for an Inverter refrigerator. Kindly note, right now we are not in a position to connect the refrigerator to the power supply as it causes dripping of the power and is impacting the power supply at our residence. We strongly feel that the refrigerator that was delivered to us was a faulty one and was not leaving upto the Panasonic brand.

We had contacted customer care & subsequently service center manager (Manjunath) to highlight the issue and request for a product replacement rather than fixing up certain parts which are faulty for the time being. However this request was denied which we felt was unfair. We believe fixing certain parts may solve the problem for time being but may not be helpful in the long run as the product warranty will end in October 2022.

This product and brand is a sham. We bought this product last month on 4th of April 2022. The experience from the very beginning was a nightmare. We had to do multiple follow ups to even get it installed. When at last, the installation guy came and opened the box, we found that the copper pipe was missing and had to buy it separately for ₹3200. And now just after a month the AC has stopped working. We raised a service request and the ticket was forwarded to Panasonic Service Agency (SRI NIKHIL DIGITAL SERVICES - Sanyo Service Center K.v.rangareddy, Telangana) and Spoke to *Mr. Gangadhar Reddy* (most annoying person ever he even abused us multiple times), he sent a technician and they told us that the outer unit isn't working, there is a GAS LEAKAGE. Technician even told me that they are receiving a lot of complaints regarding such issues. Technician visited again and did the welding work inside the outdoor unit for which he has to dismantle the entire outdoor unit. After the completed the work, technician asked us to turn ON the AC. The moment we switched ON the AC the master MCB got tripped and the technician kept repeating the same thing again and again. As a result of which the Master MCB got tripped *THRICE* . Technician told me because of this tripping issue (some wrong wiring connection from his end) the indoor to outdoor wire might has blasted and his manager *(Gangadhar Reddy) called me and asked to pay ₹[protected]* to change the wiring. He wanted us to pay this amount without any reason. He was extremely rude and clearly said they can't do anything about it. *Infact, he even closed the service request without our consent. We raised another service request as the issue was not resolved but *Gangadhar Reddy* *again closed the second ticket.* We are now struggling to get this AC replaced. Such a horrible experience. We usually buy Voltas AC. This was the first time we tried Panasonic and it was such a huge mistake.

One month ago your repair / service team visited and repair / service the ac, but again same problem, not colling

I registered my Grievance on the customer care portal on 12 April 2022 through my Mobile Number, for the non-cooling of the Split AC installed on my premises. As per the Job Sheet ( Copy attached), one engineer visited to my premises on 14/04/2022, and only detected Gas Leak ( R-410 A), and was paid visit Charges for the detection of the Defect "GAS LEAK", and assured us that REQUIRED GAS WILL BE FILLED ON THE NEXT DAY. Thereafter, again we made several follow up, and finally, on 25/04/2022, another engineer came and informed us that the cooling coil needs to be replaced
We agreed to the replacement of the cooling coil, and we were informed that they have procured the cooling coil from the warehouse, and will be installed within one day. But, there has been no progress on this issue. I registered many SR from my mobile number on 01 May 2022, 4 May 2022, and 6 May 2022. My complaints mechanical forwarded to the service center, and thereafter I received a telephonic call from the service center every day at 11 a.m, and every time I was assured that service will be provided within 6 hours. But, after the call, the service engineers neither made follow-up nor responded to our telephonic calls. I brought to notice these incidents to their customer centers many times, and I was even provided mobile numbers of service engineers which were never responded to any telephonic calls
I made 2 emails to [protected]@in.panasonic.com first on 25 April 2022 and second on 2 May 2022, awakening them to the exact position of our grievances
I received no response, then I made an e-mail to the Head of customer care on 06/05/2022 Service.[protected]@in.panasonic.com. I again received no response
Thereafter, I made another complaint to the service center via mobile on 07/05/2022 which was registered, and there was no reply

Every time, I made a complaint to the service center for the last 1 month, they say they have forwarded it to the service center. The service centers made one or no calls, and thereafter they don’t pick up the phone. For the last 1 month, I got totally harassed by the inaction of the company staff, their service centers, and supervisors. They failed to provide service, giving wrong assurances to the Public and just wasting the time of the Public, despite innumerable follow-ups. They canceled all my previous complaints for reasons best known to them and promptly register the fresh complaint and just gave me the wrong assurances

I bought an AC on Flipkart on[protected]Order ID: OD[protected], Invoice Number # FADJ[protected]. Invoice attached herewith.

Defective product received, stopped working after 1 month. Service request registered on[protected]. Job ID is R[protected]
Still now there is no solution.

Panasonic Odisha customer support (+91-[protected]) is not responding at all. They are saying they forwarded to higher authority and they can not do anything. I do not understand how one can say that. They should follow up and inform the customer about the status and when likely it will be solved. But they are saying they can not do anything.

When I insisted, they gave me some other phone no. (Gaurav Priyadarshi, BSM +91-[protected]) but that is of no use. Because, the person never received my call. Again I informed this to customer service (+91-[protected]), but they did nothing.

Who will I approach?

Even I called main helpline number ([protected]), they are completely useless. Each time they hold your call forever, expecting anything from panasonic main service helpline is my stupidity.

Opting facebook and twitter for complaints is of no use, they just reply that we responded (It must be computer generated reply). What they are responding, they are not giving any information, they just say it is under processing. What does it mean? It looks like you people process for years. I think it will be resolved next year when there is no warranty. They will charge then, I know that is their plan.

I even sent email to panasonic customer support on[protected] and again on 06.05.2022. There was no reply from panasonic team ([protected]@in.panasonic.com and service.[protected]@in.panasonic.com). What kind service they are providing, I do not understand.

When I complained about service to panasonic CEO (Mr. Manish Sharma) over twitter, he just blocked me.

I do not know who will respond. God should know.

I bought AC on 2nd May, 2022. It's installation happened on 3rd May. Since the time of installation it wasn't working well and after pointing that out to installlation person, he said first time it takes some time and he left.
After some time on the same day it stopped working and has not been cooling at all since then.
I have been raising constant complaint on service center number, but there is not resolution provided and have been asked to wait for resolution constantly.
It feels i bought a non working AC with my hard earned money and company doesn't care about it at all.
Please either replace the AC or refund the money.

I am calling since last 6 days
And they are not caring to send person for servicing
Pathetic service in real sense

Purchase Details:
Panasonic Viera TH-55ES500D on 23/02/2018 for Rs 53905 from seller - Rahul Electronics Private Limited, Mumbai, and online through PayTM. Extended warranty (warranty number - [protected]) for TV for period 15/08/2021 to 14/08/2021.

Incident Details:
Problem: TV Screen issue - screen blinking and black screen

Complaint history -
Complain number - R[protected] - Date - 23/09/2021
Complain number - R[protected] - Date - 06/10/2021
Complain number - No number (spoke to Shiv Kumar from service center) - Date - 19/10/2021
Complain number - R[protected] - Date - 08/11/2021

Delivered TV on 23/12/2021 (after 3 months since first complaint), but screen was still not repaired and had two vertical lines on screen. When informed service agent who had come for delivery, he advised to use the TV as it is for sometime and they would get back to me.

Nobody got back for the issue later. So, decided to complain again in April 2022-
Complain number - R[protected] - Date - 06/04/2022
Service center collected TV on 13/04/2022 and delivered TV on 27/04/2022, and service agent who came told that screen issue is still not resolved, and screen still had two vertical lines, and one black also got added.

On 28/04/2022, received email from Amol Sawant from panasonic stating below-
Your product TH-55ES500D purchase on 23/02/2018, Set is having defect, at present Same model is not available, So We have offer new Model – TH-55LX700DX
This is to inform you that, you need to pay diff amount of rs 38, 720
JOB NO - R[protected]
CUSTOMER NAME - HEMANT KOTHARI
MODEL - TH-55ES500D
DOP - 23/02/2018
Invoice Amount - 53, 905.00
After Depreciation customer unit value - 16, 171
Dep % - 70%
New Model - TH-55LX700DX
Cust recovery - 38, 720

Desirable Resolution-
I want replacement of TV, but I will not bear any additional cost, as my TV is already under extended warranty.

A complaint about the split ac service done in jul 21
. Your technician attended asked for
capacitor replacement. Gas charging after capacitor sequantially informing us to replace the compressor and motor. Finally gas replacement. Totally I incurred rs 21K charges for replacement . Finally got my ac outdoor repaired, working with a heavy rattling noise. When enquired, he said let it run for a month, this noise will go. Again I called him for noise problem, he kept some weights and slipped my mind. This time problem will be solved.when I called him repeatedly he is evading. The noise problem is very severe now.
I am living in a gated community and the secretary wrote to me as below quoted on 30th Mar 22
sir request you to rectify your out door AC unit seriously unable to bear the sound, requested you directly as well. Please do take necessary steps if not do not switch on the AC.
Thanks & Regard
Secretary

Again remainder from him quoted below on 3rd Apr 22.
There is a tolerant level please switch it on stand out and hear your AC sound and check other AC when running and you decide. Please be considerate.
Thanks
Secretary

I have around 150 flat owners living in my association.

I request you to resolve with your technician. He is Mr Yaguf. mobile no. [protected]
Again your want me to spend again 17 k
As per below mail.

Subject: Panasonic Air-Conditioner Model: CU-UC18NKYP Purchased on[protected].

This is reply is with reference to your email dated[protected] regarding your above said product. We request you to please refer the visit of Panasonic engineer at your residence. Kindly note that after inspection we found that Compressor needs replacement. We would like to inform you that your product is out of warranty period, hence service will be carried out chargeable basis. Please note that the total estimated cost for repair of your product is Rs.17, 604/-.

We are awaiting for your kind confirmation on this so that we can initiate the repair activity from our end.

In case of any further clarifications or support required you can also contact to our Area Service Manager Mr. Hemant Kumar

This kind of reply from Panasonic india, is really irksome and no justice to the customer who trusted the brand.

Product # Split Inverter 1 Ton AC
Problem # Repeated Gas leak from warranty.
Date of purchase from authorized panasonic dealer # 04 June 2018
Problem # Since warranty there is Gas leak in AC. First time in warranty, they observe Gas leak & they fill the gas withouting checking gas leak source.
Again after few moths, same problem repeated, so paid nearly 4500/- & temporary problem resolved.
3rd time, again problem repoeated & pansonic team inform team Gas leak issue. They send estimate of around 4500/- again.
We hardly use this AC, as many times, we stay in another house outside Thane. However out other AC'S are working fine in same house. Since from installation, i don't think we have use AC for even 30 days.
So feels stroungly that they have provided fauly unit (IDU/ODU) or last of workmanship in installation or addressing service calls.
More strange point that in all mails with panasonic, they never discuss about details of root cause problem except there repair charges. So it is strange manager behaviour attitude.
In one of call yesterday, discussed issue with senior manager & after talks, realized he is non-technical person. So Panasonic team should involve technical manager in such escalations, so they can understand concern & provide better resolution.
Desirable Resolution # Ideally they should inspect problem & find the root cause of issue, report transperently about it. Which they are not doing it .
As it hardly used system & 3 times same issue, they should fix problem immediately without any charges or with very very minimum charges.

I'm writing to express my dissatisfaction with your company. You have the worst customer service team, and I've never regretted a purchase so much.
On June 18, 2021, I purchased two split air conditioners from Baljee Electronics in Tagore Garden.
Since then, I've had constant problems with one of the air conditioners, which I've had fixed four times by your team.
I even had my gas refilled in 9 months and still did not write to you, despite the fact that it is not normal for an electronic product to stop working after 9 months.
But what happened to me last week was shocking because I believe Panasonic is a good brand.

I registered a complaint with your team last week, on April 11th, specifically regarding a foul odour. After 48 hours, your technician arrived and informed us that a part had been burned and that it would be replaced. After several calls from my family, the technician visited today (basically after 6 days) and informed us that another part was also burned and could not be replaced today. I'll have to struggle for another 7 days as a result of my poor electronics selection.
Your company's service has been extremely disappointing.

I bought a Panasonic 2 ton AC on 9th April. Installation done on 11 th April. since last 4 days water has been coming from the indoor unit. Which damaged my TV and computer table due to water leakage.
How can the new AC get water from an indoor unit?
I registered a complaint 4 days ago and no one came yet. I don't want a Panasonic AC anymore and want to return it. I am not satisfied with service and installation from Panasonic.
We bought the AC for summer time on pek. 4 days spent in 45 temperatures after investing 60K on AC

I had purchased a Panasonic Invertor AC from Sargam Electronics, Model Town, Delhi with Sargam's extended warranty of 04 years. My AC is not working as it is not cooling. I have tried so many time the Sargam's number but no response. On visit, the person sitting there asked to send my complaint through Whatsap number provided by him. The complaint along with copy of bill sent on the number but no response so far. Plz. look in the matter and solve the issue at the earliest.