Panasonic India Customer Care
Panasonic India Pvt. Ltd.
Customer satisfaction rating: 3%
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1490
COMPLAINTS

Panasonic India Customer Care

Panasonic India Pvt. Ltd.

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Address
No 88, 6Th Floor, Consumer Sales Div, Spic Building Annexe, Mount Road, Guindy
Chennai
Chennai District
Tamil Nadu
India - 600032

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
3%
Complaints
1490
Pending
25
Resolved
29
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Panasonic India Complaints & Reviews

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Panasonic — inverter ac

 shravika Reddy on Apr 7, 2018
We bought inverter model ac 2 years back it was told that warranty includes compressor for 3 years, but now they said some board in the compressor is problem and that doesn't cover under warranty. They say it costs 15000 for a new board and its just 2 years since we bought one. What is this poor quality product? Does that hold a warranty? Do clarify this issue soon...
Complaint comments  Read comments Complaint category Appliances

Panasonic — non service after sales under warranty period

 Samrathexports on Apr 5, 2018
We had purchased slit acc in last year january 2017 along with washing machine.
The company duty is to get record of date and time of service and maintanence.
Here the first three service are free within the period of one year.
The company didn't made proper and even all three service any blaming to customer that it's costumer duty to keep service track and record. The panasonic company and department are not responsible the keep record and schedule of service...
Complaint comments  Read comments [1]Complaint category Products & Services

Panasonic — during servicing stolen wallet

 saharaj on Apr 2, 2018
I purchased Panasonic 1.5 ton window AC (5Star-KC1816YA) last year March, i.e. March, 2017. The last free service was due and i lodged a request to the Customer Care of Panasonic for last free service of my AC on 27.03.2018 and also requested them to provide service on 29.03.2018 as it was a holiday for me. On 29.03.2018 after waiting till 12 noon, i called again to the CC, they informed that the details/ route of service Engineer is not known and gave the Service Manager's mobile no. I called the service Manager and she said that there was some important meeting in the office and the Engineer will...
Complaint comments  Read comments Complaint category Appliances

Panasonic — malfunctioning and false information by seller

 Lalit Tiwari 23 on Mar 30, 2018
We bought washing machine model no na-w80g2hrb/ na-w80h2arb capacity - wash - 8 kg, spin - 5.5 kg from a retailer outlet ruchika enterprises katni in the month of october. From the next day after purchase only it disturbed a lot. Even it moves very badly fromone place to another while operating.
We complaint about the same toretailer he said its normal. Even machinewas giving electric shocks that time also he said ur home has fault with electric supply.
But we are having no problemwith light as well
Earlier in the first month only machine automatic stops in 5min run left over...
Complaint comments  Read comments Complaint category Washing Machines

Panasonic — microwave oven and led tv

 TuliDas on Mar 29, 2018
We bought a 42 inch led tv from panasonic 3 years back.. And it has recently stopped working..
The microwave oven we bought is just 6 months old.. It has been showing problems since the beginning.. The convection does not work at all..
We have repeatedly contacted the serampore, hooghly service center but with no result.. Customer service is pathetic.. Our oven is still within warranty period but no one from panasonic has come to resolve the problem or change it even after complaining about it for many days.. Also, they did not do the free servicing that we were entitled to..
I...
Complaint comments  Read comments Complaint category Electronics & Appliances

Panasonic — 32 smart tv es480dx - voice break

 Raja9455 on Mar 27, 2018
I have bought tv on 18-mar-2018 and i saw voice break when i use the cable tv (Av - rf signal) and raise the complaint.

Engineer came and said as its digital tv, so does not support cable tv rf frequency and recommended to use setop box and close the compliant. Once more i have raise the same compliant.

Here what i want is rf doesn't support properly then why this brand provide av (Cable tv) port provision. And catalog also suggested can use av signal (Cable tv).

And i have suggested to you all don't purchase panasonic tv....
Complaint comments  Read comments [1]Complaint category TVs

Panasonic — air conditioner problem

 Kumarraja984 on Mar 26, 2018
Panasonic air conditioner model CS/CU-SC18SKY5S
Not cooling properly
cooling upto sometime later its not cooling. It is also not speards the room
Remote is not working
Sounds from the ac
May problem in gas
Unble to stop the timer in remote
Purchased at sonavision near eluru Road on December 24 2017
Please contact us as soon as possible its our humble request...
Complaint comments  Read comments Complaint category Other

Panasonic — washing machine service

 Shariq_Warsi on Mar 24, 2018
I have an issue of water drainage from my washing machine at the time of running, i raised the issue to customer care and engineer came to fix it. My machine was in running condition and engineer already checked after that he came next day with spare for water drainage system and replaced it while doing this i also informed that my timer is stopping in between so he said timer need to change after that he came with a timer and replaced it but machine not started. He spend almost a day and also called another engineer for help to fix it but both of them not able to start the machine, after that in...
Complaint comments  Read comments Complaint category Washing Machines

Panasonic — tv

 rajkg18 on Mar 18, 2018
Dear sir /madam,
I bought 24 "panasonic tv in july, 2013 vide bill no:238. After completion of 1 year warranty one green line appeared on the screen of tv. Tv was out of warranty. So i had to get it repaired in my cost. Tv mechanic suggested me to replace the panel from panasonic service centre and it will cost around rs.8000/-. I thought, i will replace the screen when the tv become out of order completely. After watching tv for another one and half year, it stopped completely. Then i called the service centre of panasonic. As per version of panasonic service centre officials, it became...
Complaint comments  Read comments Complaint category Electronics & Appliances

Panasonic — panasonic led 49 inch

 LRDAV EXAM CUTTACK on Mar 12, 2018
Dear sir/ madam

We are purchasing a panasonic led tv from sai world, mohanadivihar, cuttack before 1 month. The purpose of the led at our school is viewing cctv surveillance of the school building. But the problems are repeatedly arises (Hdmi1, hdmi2, hdmi3 and pc) ports of yours led is not working properly. Previously already complain login. But there was not shorted out.

Contact no: [protected]...
Complaint comments  Read comments Complaint category Education

Panasonic — complaint regarding various charges charged for installing panasonic ac

 Kevin Shah SK on Mar 10, 2018
I bought a panasonic split ac, for which i called for installation to panasonic.
Installation was provided through aman’s enterprises, thane.
Before installation i was told regarding following charges on behalf of panasonic
Water outlet pipe - ₹100/meter
Outside unit fitong - ₹150
Extra copper pipe - ₹250/foot

On completion of installation i was charged the following
Installation charges ₹1500+gst
Labour charges ₹400+gst
White tape charges ₹200

When i asked for explanation was told the following...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Panasonic — ac gas leak

 madhuleema on Mar 9, 2018
I brought a panasonic 1.5 ton split ac from great eastern, vip road kolkata, westbengal india on 28/3/18. My installation was free but i was charged rs 2500, and my walls were damaged while their poor installation. Within 10 months it stops cooling entirely, service person says gas leak has occurred and charges me rupees 1500 for shifting the outdoor unit, though the initial installation was done by company and my product was within guarantee. While my gas was refilled, leakage was neither detected nor repaired. Within 3-4 days of refill, leakage again starts gas smell coming from outdoor unit,...
Complaint comments  Read comments Complaint category Electronics & Appliances

Panasonic — gas leakage from ac within 10 months

 madhuleema on Mar 9, 2018
I brought a 1.5 ton panasonic split ac on 28/3/18 from great eastern vip road, baguiati, kolkata, westbengal india. My installation was free, still i was charged and very poor installation was done damaged my walls. To add to my woes within 6 months it spots cooling entirely, i lodged a complaint, a service person comes and says the refrigerant gas has leaked out, it needs to be refilled, the refill will be free as it was but charges me rupees 1500 for shifting the outdoor unit. Then within one week leak again occurs, there is smell of gas and the tubing is oily, the company's poor technicians cannot...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Panasonic — installation of new ac split us18sky..1 avk

 jagdish @ 1967 on Mar 9, 2018
Sir i have purchaged the ac fromsonovision vzg on 07/03/18.. My flat is in 2nd flr.. But they charged rs.4100/- total.. Out of it 2500/- as risk allowance by ur mechanic who brought 3 extra persons who lifted the outer unit with ropes frm grnd.. I am not able to understand how come a new installation can be that much except the accessories charges.. I. E.. Stand and the extra wire.. These days almost all r big apartments.. Company has to pay all risk allowances to their workforce rather than collecting frm the customers.. It is certainly one way of fooling the customers.. This is not fair.. Pl look...
Complaint comments  Read comments Complaint category Unauthorized charges

Panasonic — service of panasonic ac

 Jayati Ghosh on Mar 9, 2018
I had booked a service last week. The response was prompt. The service person was not interested in giving service as he said he will not be able to climb the window sill. Installation at the time of purchase was done by panasonic person... Instead he wanted to make quick money privately. He charged us rs. 1500 for removal of outer unit and installing it in another part and also wet service. We did not agree and he went off charging us rs.118. Please kick out these service persons for the betterment of the company. My registered number is [protected]. This is for your information and doing the needful....
Complaint comments  Read comments Complaint category Electronics & Appliances

Panasonic — it is power off automatically for some time

 srujana T on Mar 7, 2018
The timer is automatically on a. C. Is off some time panasonic-1.5ton a. C. When we on the a. C. It is working only 5 minutes only we again and again on the machine it is off we buy it on 9-4-16
Indoor is[protected] out door is [protected] it have no cooling when it on a red light is came and automatically the machine is power over by this problem was created please check it and solve this problem yusu...
Complaint comments  Read comments Complaint category Electronics & Appliances

Panasonic — panasonic ac split cs/cuyc18sky4 1.5 ton no cooling

 Prajay7ster on Mar 3, 2018
Dear sir, madam,

I am a resident in bangalore writing to you about a complaint against panasonic. I am in great disappointment with the panasonic ac unit purchased back in 30th april 2017. Where we have had series of ac not cooling issues. This was brought up to panasonic notice immediately after few days of installation. Service tech people have come down from panasonic and checked the unit 5 times till 2nd march 2018 they have not been able to identify where in the product the problem lies all these months they used to fill the gas and say the issue is fixed but the issue never...
Complaint comments  Read comments Complaint category Electronics & Appliances

Panasonic — cooling issue is persistent

 Kailsh Bisht on Feb 24, 2018
I had purchased refrigerator model no. 201stgg3 on 29'june'2017. This refrigerator had cooling issue since july '2017.
We complained 9 times to the service center. But still cooling issue is persistant. But this problem is not resolved even after engineers had visited for service of refrigerator to my resisdence to check cooling related issues.
The engineers mentioned that the issue was with the electricity fluctuations and hence it needs to be connect with stablizer, after this refrigerator connected with stablizer, even though the problem remained persistent. there is manufacture...
Complaint comments  Read comments [1]Complaint category Refrigerators

Panasonic — complaint against our panasonic refrigerator two door.

 satheesh shetty on Feb 24, 2018
Dear sir

We are really feed of by this refrigerator. We bought this 4 years back. Since we have bought this refrigerator water leaks from fridge due to this leak door has start to rust.
And even vegetables inside refrigerator spoils. There no cut off of machine due to this there 1000rs increase in current bill every month. We have also informed this to customer care mangaluru 2 years back they told it will there in all refrigerator they are careless please see through this note and photos are also there. Am sure that you will contact us fast for repair...
Hello
Complaint comments  Read comments [1]Complaint category Refrigerators

Panasonic — gas leakage problem

 RuchitPatel on Feb 23, 2018
I am use panasonic products since 2010 because of quality of product and quality of after service so i had purchased panasonic 1.5 ton split ac from "sales india" in march 2017 but within 6 month i had faced cooling issue and right now i have facing gas leakage issue within 11 months. I had registered my complain in service center so technician had visited for ac services and he was saw gas leakage issue in outdoor unit so he advised me for refill gas but he is not sure about same issue will come or not come in near term future so i had talked with panasonic service center head but he does not give...
Complaint comments  Read comments Complaint category Appliances

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