Panasonic India Complaints & Reviews

We have taken ewc contract on 10th april 2017 vide bill nos. 7399 and 7400 for our 2 unit of panasonic air conditioners through your authorized service center, air con engineers, d-22, south extn, part-1, new delhi. We have paid a sum of rs.23998/- towards repair and maintenance service for the above two units of air conditioners. The engineers who visited our office is demanding charges for cleaning (Jacket) services whereas it should be done free of charge.

Regards,
Kasa technologies ltd, 252-b, 3rd floor, sant nagar, east of kailash, new delhi, tel no.[protected]

I called the service center yesterday to send a mechanic for the servicing of the ac machine. The person said that he will be sending the service man today by 12 pm. However my father have to wait for him but the service man did not turned up. So when i called him at 1 pm he said that the service man is not available at that time he will go after an hour. After another 2 hour the service man did not turned up and suddenly i got a call at 2:50 pm that the service man can go now. Due to his negligency the whole day of my father wasted. He could not went for his office work. Request you to look in to this matter so that i do not have to face this issue again in future.

I am from faridkot, (Punjab). I have bought panasonic split a. C model number - cs-lc18uky from gulati electronics, faridkot three months ago and it is under warranty... And i am facing problem for the cooling that is not much doing even if the temperature is at 16 degree then also it remains like that of 26 degrees... So i request you to please send your service engineer at my residence... So that the problem i am facing should be solved quicker...

Thanks
Jasbir singh ([protected])

Dear All,


This is regarding the problem in my A/C unit which is clearly mentioned in the trail mail.

For your ready reference note down the job ID no.: R[protected]

Regret to note that there is lot of discrepancies in the remedy processes given by your technicians and your service team. Attaching here with the first note saying that the cost of rectifying the problems is Rs.3, 068/-. After escalating this issue in mail and in social media, your Area Service Manager, Mr.Sathish said that the cost is Rs.8, 215/- (the proof is attached with this mail).

Two statements for the same issue can not be true. Either one of them should be false. Why your people are giving false statements?

Also it was mentioned by your people even after rectifying the problem now, again after a period of 1 to 1 and half year the problem will araise.

This is clearly understood that the unit sold to me is manufacturing defect piece which is to be replaced.

If the unit is not replaced within 3 to 4 working days from this mail date, I will definitely move with all the proof I have to consumer court and social media.

If you want maintain your brand reputation and goodwill do the replacement o[censored]nit with guarantee immediately without prolonging the issue any more.

Awaiting your person with new unit for replacement.

Dear sir
I have buy panasonic ac cs-qn 18uky/1.5 ton in 16/06/2018 in great istren in barasat
Installation in your authorised service center (A. P international) and installation person name is amit paul.
He install ac in my room and charge is 2550 rs in cash
But he is no inform me what function is remote how mantinance ac and mostly how many service is free and date no inform me. I don't know.
(And important shop worker says installation is free and main bill write is installation is free but your person charge me installation charge 1500 for me.) please resolve it

Dear Panasonic Team,
Greetings of the day!!!

With reference to my below complaints for Manufacturing defect LED Sold to by you.

However there was no improvement observed in the repaired/replace of Panel work carried out by you for 3 times but as said it is defective LED.

Now since this defected LED which you have sold to me is a concern for me as I am mentally disturbed and I feel being cheated by the company Panasonic.

It is a very serious concern as due to this distraction which causes mentally at the back of my mind. As company is aware that third time in my LED the Panel have been replaced but the defect is as it is and I may constantly get disturbed by it which is because of the manufacturing defect LED delivered from Panasonic.

I want you to raise this issue with the company and present my case as I am not willing to accept the LED with manufacturing defect as this is giving me and my family Mentally Harass.

Up-till now i have just request Panasonic to resolve my concern but now my DEMAND from Panasonic is mention below

1) Replace my 24 Inch LED.

2) Give me Compensation Amount of Rs:50000/- (for mentally Harassment)

3) Apology Letter from Panasonic India Ltd.


Hence please consider this email from me as my final decision and kindly replace with a new 32 inch Smart LED with Compensation Amount & Apology Letter from Panasonic.

Some Photos of Replaced Panels are attach for your reference in Whats app Chat with your Stake Holders.

Request Panasonic to please proceed for the same within 7 days from receiving this mail.

Regards,

Tariq Pathan

Dear sir,

We have 4 panasonic dp mb 300 printers. The monthly consumable usage of these printers are minimum 8 toner cartridges and 2 drum cartridges. But for last 4 months we have no availability of the materials at bhubaneswar. We have enquired with all the channel partners of panasonic business printer division and as well as mr. Sujit, but to no avail and our printers are sitting idle for last 2 months due to zero availability.

This is with regards to a fridge we purchased on 05/06/2018.

Since day one we have had serious condensation issues in the fridge which are on the extreme end. With regards to the same there have been 5 complaints lodged till date . For the 1st 4 complaints your technician came and tried to sort the matter without any success . They kept telling us that this is a normal level in any fridge. I have highlighted to them that we too have been using fridge of different brands since past 37 years and never have we encountered such level of condensation . However your technicians refused to accept this .

During my 5th complaint I requested a senior person to come and visit and asses the situation. 3 weeks back the technician came and acknowledged the fact that there is a defect in the fridge and that’s why this is happening . He offered to repair the fridge to which I declined . Please note that this is a brand new fridge and I refuse to get a repair done for a defect which was not checked for while delivering it to us. I had mentioned in the feed back form that I need a replacement to be done on immediate basis.

Since almost 2 months Iam using a defective product without any proper solution from you all and have lost a lot of perishable products in this entire fiasco .

Till now there is no solution . Do u want us to go to consumer court to seek compensation and a solution ? Pls let me know as we can do that too.

Right now Iam looking at a replacement plus compensation for the harassment of almost 2 months

Jyoti Bharadwaj
Sent from my iPhone
[protected]

Sub. :question mark on quality of panasonic brand and sargam electronics

Ref. : purchased two panasonic window a/c.

This is to inform you about some discrepancies have been found in service of panasonic and sargam elecrtronics (Dg care) -

1.in a very short period i. E., completion only 2 (Two) years from date of purchase - pcb & display board both are not working?

2. Gas is leaking twice in a year inspite of blue coating in panasonic a/c, which puts a question mark on quality of panasonic product and mis-selling of the sargam electronics.?

3. We are facing regular problem in panasonic a/cs since the date of purchase till date (Available all the evidences).

It’s put a queston mark on quality of panasonic, a reputed brand and sargam electronics.

Rajesharora-[protected]-westdelhi

I am suffering mental agony and harassment due to irresponsible and negligence in service of panasonic and sargam electronics which could not be compensated in the terms of money, so look in to this matter seriously and rectify the fault without any cost/charges at the earliest, otherwise matter will be forwarded to all concerned higher authorities including legal department also, which will affect the goodwill of panasonic & sargam electronics, a reputed brands.

Rajesharora
[protected]

I had purchased a Refrigerator consideration of Rs. 30000 paid in cash
The said goods are suffering from the following defects:
(i) Refrigerator is off and it is not running now

I have reported the above matter to Company & their officers several times but
despite all my pleadings company have not made good the defect in the goods (deficiency in
services) which is indeed regrettable. On account of your aforesaid dereliction of duty and failure
and neglect to rectify the same I have suffered losses/incurred expenses Rs. 60000/-

I am highly dissappointed by this company's services and people working there. I purchased an AC on 25th may 2018. At the starting of july it stopped working and I filed the complain on company's support on 5th july for it's repair or replacement whatever required. They sent their engineer After 2 days and he suggested us to get this AC replaced(under warranty) because of damaged air pipe. I called them and reported the problem that their serviceman told me. They promised to take AC very next day and get it repaired. But they came on 13th july 2018 during night after me calling them for so many times. Due to some security issues( 11pm night) my father didn't allow him to get in or take AC and asked him to come and collect it next day. Next day he didn't come inspite of calling him for so many times. On 15th july, On the request of their serviceman i managed to send my AC to their service centre at the transportation cost of 1300rs which they promised to pay me back but now denying to pay it. Now after that they took so many days to get it repaired and made so many excuses. When i called their serviceman they talked to me very rudely and denied to provide me the whole information. I warned them that i will file FIR and their serviceman said "Do whatever you can". They haven't returned my AC yet but made another fake promise of returning it till tomorrow.
I would like to suggest people never buy Panasonic Air conditioners especially if you belong to kanpur region.
(bill image attached)

In k. V. Sitpaur (Up) a 42" panasonic tv was purchased on dated 01/12/15 from anuj infotech, aliganj, lucknow.
It use to take view of cameras installed in vidylaya. But on 17/07/18 it was showing only red light in its panel. Reg. It a complain lock by mobile by our engineer and we receive a response that it will recover with 24 hrs but till now issue is not resolved.

My panasonic mxss1 malfunctioned. Two of its parts are faulty. We logged complaint the customer care number gave us another number to call, which in turn gave us another number. Ultimately we were given a specific service engineer's number. This engineer asked us to sent address and complaint details through whatsapp, which we sent.. After 15 days he informed us parts are not available. And last month the parts are not available. Why should we buy panasonic products, if it cannot serviced.

During the year 2014 i perched panasonic ac 2018 the compressor was failure six times
Though warranty period of the compressor was 5years cheating panasonic mechanic is usually talking rs 2300 time to time last six month back the ac set was carried to bhubaneswar head office & again that was fitted but the problem arrised again.
After the compressor is damaged 4times the panasonic office bearers told to supply new one but handover the same old machine & told the machine was inorder & no further complen,
They are harassing the costumers.
So i am prepared to lunch consumer case against the panasonic company.

Rashmi ranjan choudhury
At sagabaria
Po tiran
Tirtol
Jagatsinghpur
Pin 754138
Odisha

I booked complaint date 30 june 2018, but still not solved, why you provide bad service to us.
And complaint book karne k baad koi b executive qu nhi arhe hai daily call karo and customer care daily bolte hai hmm executive ko 2 din mai bhej denge but koi nhi aata, aap recording nikaliye phone ki customer care se mene kitni bar baat ki hai, muje kaha gya ki mera panal kharab hai isliye apke tv ko change karke dusra dia jayega, lekin abhi tak na tv aaya na koi phone call aaya manager ko call kia to wo date pay date badha rhe hai. Abhi mera product in warranty mai bhi chal rha hai fir b kuch nhi kar rhe hai, muje lagta hai koi solve nhi karega to mai fir hi kra deti hu, and agar aap service nhi, de sakte hai to close your customer care office and number all things. Agar mera issue solve nhi hu to mai legal notice k sath apke office mai fir krungi.
Bahot jada vahiyad service hai, koi b panasonic ka product free mai b use na kre. Guys mai chat k screen short share kar rhi hu aap khud hi dekh lijiye wo kesa reaponse de rhe hai muje or kese din pe din khatam ho rhe hai.

I purchased one 2 ton split ac in 2017-18.. Now, since beginning of this season the ac cooling is not at all effective... I have been complaing in this regard several times.
Panasonic authorised service centre people come to my place... Take hours in the process of rectifying the problem which is unknown to them...
They advised us to escalate the problem to the senior of panasonic... We have been suffering badly in the summers due to failure of panasonic ac (Which is costlier than many of the other quality products available in the market and is sold with lot of promises).
I also atteched screenshot of complain which i registered... With the teachnician name, date and time..

This is the level of panasonic commitment towards services to its customers.

Its a clear case of harrasment by panasonic.

Serviced by service team during warranty period it was ok.
Again called for free service in March 2018 after service took trail found there is no gas.When enquired found it was intensionaly leak by loosening the bolt at AC end.when first service was done it was winter.
How gas can leak while it was after first service.
Gas was filled by team but cooling is not effective seems it has leaked again due to poor service or repairing

Sir,

We would like to bring it to your kind notice that being a authorized services franchises of Eureka Forbes ltd we supply some goods to Pnansonic india but Panasonic has not paid our bill amount . Against bill no - MP[protected] dated 30.12.17 of rs/- 3375 . Please take p this case to concern authorities.

Thanks
With Regards
J K CHOUDHARY
AQUALIFECARE
[protected]

I had a construction work going on at my place
So the outlet of my split ac(out of warranty) was removed.we called the panasonic service centre and two men visited our place and did set up the outlet in the same place which before was open one but after construction was closed.They xharged 1500 something for installation and 3000 for gas filling(4500) in whole.And consequently my ac went bad.outlet started making noise and ac stopped cooling.we again called the service ventre and two other men visted and they mentioned that the outlet due to overheating went bad.And now it has to be reinstalled on the terrace(second floor )and over all expense they told was around 11, 000.Now my point is, if the service ppl had told on the frst visit itself that ac may go bad due to overheating we dint have to suffer so much(summer+ financial load).And Naushad, the Gorakhpur service centre manager says, "Its your fault, you must have said to install it there."This is the height now.shameless people!! Why would we force smone to install the outlet at a place where they would suggest not to? Now they again want to get the reinstallation charge and removal xharge.and again that gas filling charge.The brand name is deteriorated by th kind of service these people like naushads and unknowledgeble service people.Atleast accept the fault.I need panasonic to act on this and take strict Nd just action on this as soon as possible.

நான் நடுத்தர வர்க்கத்தை சேர்ந்தவன் எனக்கு என் வீட்டில் ஒரு ஸ்ப்ளிட் ஏசி வாங்க வேண்டும் என்ற ஆசை இருந்தது அதனால் நான் திருச்சியில் உள்ள பானசோனிக் ஷோ ரூம் சென்று ஒரு புதிய ஸ்ப்ளிட் ஏசி ஒன்னரை டன் வாங்கினேன் அப்போது அவர்களிடம் நான் தற்போது தான் ஏசி வாங்குகிறேன் அதனால் நல்ல ஏசி தரும்படி சொல்லி அதன் முழு தொகையும் ரொக்கமாக கொடுதேன் அப்போது அந்த திருச்சி கரூர் பைபாஸ் சாலையில் உள்ள கலைஞர் அறிவாலயம் அருகில் உள்ள கம்பெனி ஷோ ரூம் பானசோனிக் கம்பெனியில் ஒரு பெண் நிர்வாகியிடம் பணம் கொடுத்து வாங்கினேன் ( அப்போது உள்ள விலைக்கு ) நீங்கள் வீட்டிற்கு செல்லுங்கள் நாங்கள் அனுப்பி பின்பு அதை மாட்டி தர சொல்லுகிறோம் என்றார்கள் நாங்கள் வந்து விட்டோம் அப்புறம் வீட்டிற்க்கு வந்து அதை கம்பெனி ஆட்கள் வந்து மாட்டி ஓட விட்டார்கள் அப்போது ஏசி காற்று மிக குறைவாக வந்தது நான் இது பற்றி அவர்களிடம் கேட்டேன் அதற்கு வந்தவர்கள் இப்போது அப்படிதான் இருக்கும் ஓட ஓட அதிகம் வரும் என்றனர் அனால் நான் வாங்கி பல வருடம் ஆகி விட்டது இப்பொது தான் தெரிகிறது அவர்கள் என்னிடம் கொடுத்தது அவர்கள் ஷோ ரூம் இல் நன்றாக ஓடியதை கொடுத்து ஏமாற்றி இருகிறார்கள் என்று அதன் பின்பு நான் பில் எடுத்து பார்த்த போது அதில் இண்டோர் யூனிட் ஒரு சிரியல் எண்ணும் அவுட் டோர் ஒரு செரியல் எண்ணும் இருந்தது ஏன் இந்த ஏமாற்று வேலை ...

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குறிப்பாக : தற்போது இடமாற்றம் செய்து இருக்கும் ஐயப்பன் கோவில் அருகில் இருக்கும் பானசோனிக் கடையில் எந்த பொருளையும் வாங்க வேண்டாம் ( திருச்சியில் உள்ள மக்களுக்கு )