Panasonic India Complaints & Reviews

From
Venu. Ks
Allimanfalam
Kunnamthanam
Tiruvalla
Pathanamthitta
Kerala state
Mob [protected]

Sir
My front load washing machine leaked. I registered a complaint to the customer care service. After one month an agent of your service centre visit my home and told me that the drainage pipe was small hole so it can be replaced. Again after one month the agent visit my house and told me that the same pipe did not get from the company. So he bought from the local market. It does, 'nt match the machine and still the leak persist and also the machine didn't work properly. So please help.

Sir, i bought panasonic full automatic washing machine from panasonic dealer at bhilai, chhattishgarh.

At time of purchase i was assured it has ss sheet body and it will not rust. But it has rusted. I called several times to panasonic toll free no and local service people. They are not doing anything.
I even had paid for 2 years free maintenance charges to local service people.

They make excuse of the problem with single statement " washing machine has to be kept in dry place.

These guys visited our premises several times from day of purchase, but never suggested to change the place.
Now they are making excuses.

Sandeep singh
[protected]

Dear sir/mam
On purchased of your product since beginning i am facing problem with
Product. For which i am continually communicating. Your technician attended on 04 oct-18.
But could not resolve the problem, further, as per your advice i approached
To the authorised service centre (Mr. Vikash, arun enterprises service
Centre, saharanpur) & kept the product for more than 24 hours. When i
Received the delivery, through their second party (Since service centre was
Closed) product is still malfunctioning. Now, mobile set is not getting
Charging whereas indication for charging is visible. With all these problems
& your reply is not appreciable & acceptable.
Now advise, why should not i shall take legal action against terms &
Conditions.

Awaiting your response at the earliest.

I bought a panasonic gh5s brand new digital camera from camerena in nagerbazar in kolkata. The 2.4 lakh camera was defective and i realised as soon as i reached home and tested the playback.

Camerena and panasonic have the worst kind of service support and they are extremely non cooperative and unhelpful. It seems they are one of the worst camera companies to deal with compared to nikon and canon.

Never buy a panasonic camera. I am still running around to get my camera changed.

Pranav

Sargam electronics — sargam electronics irresponsible and negligence in service & mis selling of sargam electronics & panasonic

Panasonic — sub. :irresponsible and negligence in service and mis - selling of sargam electronics & panasonic india

Sub. :question mark on quality of panasonic brand and sargam electronics

Ref. : purchased two panasonic window a/c.

This is to inform you about some discrepancies have been found in service of panasonic and sargam electronics (Dg care) -

1.in a very short period i. E., completion only 2 (Two) years from date of purchase -
Gas is leaking thrice in a year inspite of blue coating in panasonic a/c, which puts a question mark on quality of panasonic product and mis-selling of the sargam electronics.?

2. We are facing regular problem in panasonic a/cs since the date of purchase till date (Available all the evidences).

It’s put a queston mark on quality of panasonic, a reputed brand and sargam electronics.

Rajesh arora-west delhi-[protected]

I am suffering mental agony and harassment due to irresponsible and negligence in service of panasonic and sargam electronics which could not be compensated in the terms of money, so look in to this matter seriously and rectify the fault without any cost/charges at the earliest, otherwise matter will be forwarded to all concerned higher authorities including legal department also, which will affect the goodwill of panasonic & sargam electronics, a reputed brands.

Rajesh arora
[protected]

This complaint is against mr. Ram yadav area service manager, panasonic, miraroad - e. He doesn't know how to speak to customers decently. He is abusive when he s speaking even to lady customers. The technicians he sents to handle the complaints of electronic appliance are not capable enough to solve the problem on top of that they r mishandling and destroying the parts of the product. Please taken action against mr ram yadav fr his abusive and rude behaviour and sending inexperienced technicians to handle expensive electronic appliances.

Actually our panasonic led tv is screen problem. Which we can hear tv sounds, and change the channels also but picture display is not working and the picture is not visible. Only voice is hearing. And our tv bill is also missing which the showroom people they asking about bill to take the complaint. We buy at aug month 2017. I hope u can solve these problem as soon as possible.

To whomever it may concern!
I purchased a new LED model no TH-32F201DX couple of days ago and was informed yesterday that a technician would come for installation today !
Right from the first call from customer service i have been asking them about when the technician will arrive and they were trying to bluff me saying "Hojata aaj kaisa bhi".
I wasted my entire day just because your customer care rep by name Abdullah said !
At now at the end of the day he says that, in his own words "Nai hota tv ka tumhara, jaha se khareede waha jaakey wapas kardo"
Is this the way you guys value your customer or run your business with so much arrogance ?
I am gonna shoot a complain against this in consumer court with all the telephone recordings !

Dear sir ihave purchased panasonic tv 32 inch 0n 4-4-2015. Model no th-32a403dx. S. No.1405141m02025. Recently tv is not functioning properly, i have given a comlaint on 23-9-18. Technician has come and told me with in two days it will be repaired but not yet turn up till today. I contacted the costumer care centre they have not responded positively. Repeatedly i have telephoned to the costumer care people now they told it will take time 15 days r may be one month. Is the way u r people r working on the complaints. Pl. Help me in this regard.

To panasonic,

It is very sad to inform that your customers and their problems are dealt with very casually and with least amount of botheration in smaller cities like kanpur.

Couple of months back my 5-6 yrs old lcd tv broke down when i watching something on it.

I lodged my complaint with their house no 36 naubasta galla mandi, singh vihar, kanpur office and they collected my tv from my residence.

After 10-12 days they inform me that the whole panel will be replaced which would cost inr 25, 000. I blankly refused because i donât want to put in so much money in a 6 yr old tv.

They told me if they get the damaged part from some other customers tv set they will take it out and put it my tv. Which was shocking at first because how can they remove some other customers part and put in my tv. This is ethically wrong.

Anyways they couldnât do anything about it and finally i had to ask them to return my tv set, which they did.

Since my complain was not resolved and the tv was lying i opted to go for third party repair.

These people came to check the tv at my place and reported that someâpattiâ used for back light is missing and i should contact panasonic service centre if by chance they forgot to put it back.

It has been grilling and frustrating since then to chase for the tv parts that were taken out at your service centre for no reason.

The engineer (Dinesh mob: [protected]) looking at the case has been out station since then and has called in sick. No one is replying as to when he will back.

Your branch manager vijay mob: [protected] says whenever he will come he will ask him if he has taken it out and he will deal with him.

I canât wait for your stupid engineer to get back and your manager to deal with him. Thats not helping our your customer who is already chasing for two months.

Of course, that # took out the part and sold it or put it somewhere else. They already mentioned to me that they will put someone else part in my tv.

I donât give a damn about your stupid engineer or where he is and when he will return.

You need to take action asap and take your above mentioned personnel to task and get my tv parts back.

It has been two months of chasing up for the # ups of your stupid engineer.

Sort out this mess asap or not only you have a forever lost customer but a frustrated one too, and trust me its gonna be hurtful.

Your really frustrated customer,

Yajur gupta

VERY GOOD EVENING,

I am a corporate customer of panasonic acs .as we are in service industry this product is very important to us, but from the very first month o[censored]sing it, we are suffering a lot . Now the service team is not responding . Its exactly 3 days we are running our service center without ac. Though we have called a few many times they promised to come but did not actully do that.
Its a very poor service of the panasonic team . If it continues i will lodge complain on social media (facebook) .

Regards
Shree automotive pvt ltd

Dear sir
Sorry to inform you regarding big blunder done by your service center in patiala, address new patiala hospital, bhadson road, patiala.
I have panasonic plasma tv model th-p42x30d sept, 2011 make.
This got some problem and stop working. The current was passing and lights blinking.
I took this tv to your service center (Prabhnot electronics) and met your service person mr. Rajiv, he told me to left the tv and they will inform me. I took the photographs of inner view of tv panels and requested him to open the tv in my presence and before discussing cost no repairs to be carried out.
After 3 days he told that mother board is to be replaced.
I visited the service center and met rajiv ji, he shown me a plate and told this has to be changed. I asked him why he opened the parts, he told that without opening it fault can't be detected.
Without opening my tv, he was already having a plate in his hand and told me this is mother board and to be arranged. The cost of mother board is 10000/- and total cost shall be 18500/-
I got my tv back from him and when at home we rechecked the tv it was totally black out. We contacted rajiv ji and told that previously when we handed over tv to him the lights were brincking, now not. He asked us to bring the tv and my son visited
Rajiv and he told one ic was got blasted hence not working and when we change, he gave ic to my son.
Again today i brought tv to chandigarh from patiala and shown it to you some services, a multi brand service centre at sector 44a chandigarh.
On opening the tv, i was informed that the mother board has completely been destroyed with putting ic etc.
On the cross checking the serial no of plate, it was to my great surprise and shock that mother board serial number is not matching with the serial number of the original company fitted mother board.
I request you to kindly take the strenuous action against mr. Rajiv and panasonic service center and compensate me.
I will be taking legal action also.
The tv is in my wife name.. Harmohinder kaur.
Yours
Jkkalyan
1253, urban estate, phase-2
Patiala, punjab

Hello sir,

My name is samir kumar. I had purchase panasonic led th40d400d on dt[protected]. When i start my television it's display show white, but when i on my television after 5 minutes it's start working. I had complain in service center on dt 06-09-18. They picked my television to 5 no faridabad service center.

After one day they told me my there is problem in display panel, and may cost around inr 29000/-.. I had bought tv inr 31990 /- and now pay extra cost 29000 for display panel after 2 years.

In future we will never buy panasonic item. Please suggest me what should i do.

I have purchased panasonic led tv 28 inches, to my surprise after using for almost 16months led panel was required to be changed. Which after complaining for the same it was replaced by the company for 50% of the total cost. Further again after changing the panel it started working for about 2 months and the mother board is now damage.

This is very surprising that such a reputed company's product is currently of now use and very 5 to 6 months something on the other gets damaged for which the company is not taking any prompt action and the customer is feeling helpless after purchasing the product.

I am Saravanan, s/o Rajendran customer of Panasonic, we have purchased a Panasonic DX 650 4K 55 inches TV in Shahs Showroom at Chrompet on 27.06.2017, as of now the TV has stop functioning its not switch ON, I have called customer care they give the Chengalpat Area Technical Head, he has send the Technical person to my home, they had checked the TV and said there is problem in TV Panel, it may cost around price of Rs.57, 500 to change the Panel. Warranty period is expired before 2 months, so you need to pay the amount to change the TV Panel. we got shocked how the TV panel has got damaged in just 1 year 2 months of Time period and the repair occurs just after the Warranty Period, right now we are helpless we are not in an situation to spend this huge amount of Rs. 57, 500. we believed the Panasonic Brand but as of now we are worrying lot the TV get fault in just 1 year 2 months of time and it lose the Goodwill of Panasonic Brand.I am posting this for future Consumers too.

Please Extent the Warranty period for us and do the needful favor to replace the TV Panel. I have attached the TV Bill to this mail for your reference. please let me know if you need any additional information.

Purchased television in june.

Till not yet installed!!!

Purchased from santosh traders. Hopeless service. Just sold and forgot customers.
Today promised to install machine at 5pm
No-one came.
After lot of requests gave the mobile number of nakul ratios.
His mobile no. Was switched off.

I kept on calling.

After more than half an hour i could talk to him.
He was cool and said he was busy.
He does not have any idea about visiting my place for installation!!.

Then said he will come from rahate colony (Nagpur).

After 15 minutes some other person says he is not nakul but wants to visit my place from a still far off place.
I said nakul said he'll come.

He was confused.
Now your officers, service people are completely indifferent, callous and not at serious.

Nakul promised he'll come in half an hour.
It's already 15 minutes past.

This is your service.
This is the traders who sell panasonic and forget customers.
Shame on you.

Dear Sir/Madam Namaste,

Myself ANAND SINGH BAGHDI PRATAP from hyderabad. Sir this is to inform you that I am not at all happy with the service & product of Panasonic. Sir I have purchased a panasonic 49" LED TV 49CS580 on 29th Jan 2016. Even before completing one year from the date of purchase a thin line appeared on screen in the month of November 2016. So as the product was in warranty so panel replacement given. But now again on 31st august 2018 automatically picture gone & only audio is there. No picture only sound is coming. So on 1st September 2018 I given a complaint. (Complaint ID:R[protected]. So on same day panasonic technician visited and after checking he said panel has to be replaced. I said OK as at the time of purchase it has been assured to me that there is 3 years warranty applicable to my product from the date of purchase.But on the same day Mr.Vijay from panasonic service center called up me over phone & said that the product is not under warranty any more & I have to pay 42000/- Rupees for panel replacement.

Sir at the time of complaint log in ie on 1st september 2018 even customer care executive also said me that there is total 3 years warrany is there on my product ie ! year full warranty & other 2 years will be only panel warranty. He said he checked in system & confirmed. But now panasonic Vijay is telling that there is only one year warranty. I am feeling that I have been cheated by panasonic. I always refer my friends, Relatives & customers to buy panasonic for its good service. But I never even imagined that I have to suffer like this. i thought panasonic is a very good brand & good product but it seems I was wrong because only within one year panel gone & again within 15 months again panel problem. I might have purchased Sony or samsung or LG. I will never refer anyone now to buy panasonic. I really hurted a lot. Its a very big loss for me. If my problem not solved I will go further to higher authorities & also escalate this to prime minister of India that how panasonic brand is fooling to poor people in India. Sir I belong to a very poor family. My salary is only Rs.15000/-.I stay in a rented home. Sir I purchased LED TV in finance. Sir how could I pay Rs.42000 for panel replacement. Sir its my humble request to you that please look into this & give approval for panel replacement as it is still in warranty. Sir please help me.

Thanks & Regards,

ANAND SINGH BAGHDI PRATAP.

[protected].

Date : 29/08/2018.

Respected sir,

This is joseph pinto from pune - [protected], i hv ordered & paid d panasonic m/wave no: nn-ct654mfeg 27 l convection as advertised in the times of india pune on 15/08/2018 by reliance digital pune fatima nagar br. Instead of giving me nn-ct654mfeg they are giving me nn-ct654m which i hv rejected, pls help me

Dear team,
I bought my air conditioner in 2016 for authorised dealer of panasonic product next month onwards my air conditioner gas was leaked out and i have complain to the customer care for that problem and representative was come and he refill the gas whiout checking and problem was still on going and i stop my air conditioner for next season because september is not so hot, and next season i start my air conditioner but colling was not worked and then i complain again for that problem, again panosonic engineer was come and again he refill the gas, when i asked for the problem he said that there is no problem last time gas was not refill properly so that your air conditioner is not worked, he said now your air conditioner is good, he returned and after 4 month the problem was again start and that time my air conditioner was out of warranty, and i am very upset and unhappy for panasonic product.
My companion is genuine, product is not good.
Kindly do the needful as soon as possible

Mohd zareen khan
[protected]
[protected]

We have taken ewc contract on 10th april 2017 vide bill nos. 7399 and 7400 for our 2 unit of panasonic air conditioners through your authorized service center, air con engineers, d-22, south extn, part-1, new delhi. We have paid a sum of rs.23998/- towards repair and maintenance service for the above two units of air conditioners. The engineers who visited our office is demanding charges for cleaning (Jacket) services whereas it should be done free of charge.

Regards,
Kasa technologies ltd, 252-b, 3rd floor, sant nagar, east of kailash, new delhi, tel no.[protected]