Panasonic India Complaints & Reviews

Sir,
My complaint is regarding poor service from panasonic service department. I had bought a panasonic 1 tn inverter ac bearing model no panasonic cs-ps12sky/1.0 on date 15-04-17.The timer light was blinking on 5 th June 2018 so I called the customer care and my technician support request was accepted with a service request no R[protected].as usual, technician came on 6th June 2018..monitored the aircon, cleaned it and said that the problem has arised of voltage issue, it will be fine and left my place. At night when i switched on my ac i found it not doing any cooling. Next day i imediately informed local panasonic customer care stating my issue is not resolved.another Service engineer visited my place and again remonitored and stated fan motor change..different technician suggesting different issue..not reliable at all.
This is simply a big negligence from a brand like panasonic. Even after repeated phone calls to service centre, they are doing undue delay regarding this matter. I am feeling very helpless. I would request to please look into the matter and resolve it at the earliest.

My cd loan - 3264370, i do not receive consumer product yet from saras electronic, kolhapur, mr. Omkar the executive from hdb finance services & mrs sujata manoj patil the executive from panasonic in saras electronic showroom, kolhapur. They both are doing my loan process but the consumer product didn't received yet so why i pay emi, so i request you to stop my loan immediately &refund my money which i had already paid

Dear sir/madam

I have purchased panasonic 43es630d led set i7wex17485 on 03/12/2017
Invoice no g1924/1718/01852 from great eastern trading company, srd tower, plot no 10b &10x kailash puri tonk road jaipur 302018
As per discussion during purchase, it was ensure that item will be installed after 3-4 months and dealer was agreed. Item was delivere on next day as sealed box. I have kept that sealed box. I did not open that box. After few months of purchasing i called company for installation. Company sent it's engineer for installation but when item was opened by company's engineer led tv screen was broken. Immediately engineer reported in his company that led tv has broken and he also mentioned in his report that sealed item opened by him and item has cracked. I also mention my this complaint in engineer's report. Before delivery, item was not checked by dealer that item is ok or not. So please change panasonic led item

Thank you

Narayan lal chanda
[protected]@gmail.com
[protected]
A-23 shyam colony
Sita bari sanganer
Jaipur rajasthan
302029

Sir,
My complaint is regarding poor service from panasonic service department. I had bought a panasonic 1 tn inverter ac bearing model no panasonic cs-ps12sky/1.0 on date 27-5-17. All the problem started from the day of my last free service. After completion of last free service on 23/05/18 during the afternoon tym, i heard some abnormal sound from the outdoor unit which i informed to the service representative. However he ignored me and told that it will not be a problem and left my place. At night when i switched on my ac i found it not doing any cooling. Next day i imediately informed local panasonic customer care since my machine was within their 1 yr warranty period. Service engineer visited my place and from then onwards they are unable to solve my issue till date. It's already 10 days over but still now they are saying it will take more 3-4 days.
This is simply a big negligence from a brand like panasonic. Even after repeated phone calls to service centre, they are doing undue delay regarding this matter. I am feeling very helpless. I would request to please look into the matter and resolve it at the earliest.

I have a panasonic water purifier and registered a service request. Please find the service request-r[protected] on 28th may 2018. Till date, no one has visited to our registered address. Today, i have got a call from mr arjun-[protected] and mr paramjeet-[protected]. Your both members have committed me that your technician will be visited. After given wrong commitment from both members, no one has visited till date. Why??? And i am facing lots of problem. Who is the responsible person.

Regards
Prabhakar sharma
M-[protected]

I purchased ac.. On 18/5/2018.. On the same day it was installed.. Aftr half hour of installed it water came out of it.. Too much.. I call techinition. He said. I will come tomorrow. He came next day. N there was installation problem. From this two day. I felt ac was not give cooling well. Bt i thought it may be higher temperature outside. Bt next day i realize there was no cooling coming out of this ac. I called technician.. He said i will come tomorrow.. He came next day.. Checked it n told that ac has some problem. May be defective. N told me to complain to sales india. I did call to sales india bt not received.. Then i prsnaly went to sales india. N complaint about ac.. They told me another technician will come n male it correct. I wait for 6 hrs. No body came. N i did call to sales india 3 time n told me he will come.. N finully told me he will come two days after getting complain.. I wait for two day. Nobody came. N i asked to slaed india whn he will come. He said he will come. When he came a asked why it's too late to come.. Hai said i got complain from sales india right now. He checked n told me there is no gas in ac.. Or ac may be defective.. Another technician will come. I call to sales india for this. They give number of panasonic customer service.. I did call to home to change this defective piece.. He said let me check it by our senior techinition.. He came next day.. Checked it.. N install gas n take 40 min.. Normally it takes max 10 min. Cooling came.. Bt next day lots of water came out of this ac.. Now. I meet sales india to take it back.. I don't want thi ac. My mom had problems.. N operation was done to her.. She can't tolrate heat.. She n my family getting irritating with this defective product n service. I did call to this panasonic customer service. N asked for address.. He said yes.. When i didn't receive msg.. I did call again.. He divert my call. N another person don't knw anything.. I want to uninstall this ac.. I charged it for installation.. Still i don't care.. I don't want this product n this panasonic company..

Sir, madam
I resign my job at 1st of may in this year as i worked as fis through multiplier mudra consultancy on a personal issues but am here that i should get a 24" tv as of diwali incentive but till now they had not given to other fis also i want full and final payment out and also my tv my asm says that it cannot be given but it's my insentive not a gift...?

I purchase new panasonic ac last month. But in last five days it is not working properly and ac is not starting in first attamp. My ac start in 5 to 6 attamp.ac cooling is too low.ac compressor automatically off after few time.

When i complain about this problem on your customer. They said service representative reach in next day. Today is completing 5 days but your service representative not come.
Is it your service?

One sim slot of my phone is broken but they don't want to repair it they are wanting money from but still i have a warranty of it. When iam buying this phone panasonic p55max i thought that it is a trusted brand. And i also thought that i will buy another things of panasonic, but if they do like this things then i cannot trust and buy another things from them. Panasonic very poor service. I will recumbent each and every one not to buy things of panasonic. Sometimes its touch pad also not working.

Hi all,

I would like to escalate & really frustrated with the faulty tv set i have bought on 18th oct 2017 from girias bangalore, indirinagar branch. I can her only the sound on the tv without the picture image. I hereby attached the invoice copy & the warranty card & tv model for your reference. Also attached the screen image of the tv change recently with the box number & bar code. I am facing this issue from mar 2018 & raised multiple complaint with the panasonic service center. After multiple follow up from mar 2018, the panel was at last changed in may 2018.

I was interacting with area sales manager (Mobile# [protected] / [protected]) & service manager ([protected]).

Again i have the same problem after 15 days & now i really need the replacement of the tv as the model in itself is defective & any further change will not make any difference. I hope all these reason are substantive evidence & fit for the tv replacement. If not, please let me know then i will file the consumer complaint in the court for the deficiency of the product & service delivered by the panasonic.

All the complaint # related to this has been mentioned below with the details.

28.03.2018- complaint# r[protected]

04.03.2018 - complaint# r[protected]

27.04.2018 - complaint #r[protected]

26.05.2018-complaint# r[protected]

Regards
Chandan kunal
[protected]

Ac free service not undertaking as i was delay for to week. I am a defense person and could not come on leave as i wishes. For us national duty is first and when we find safe time than only leave is being granted. Our duty is in forward areas and can not come on leave as desired by us. We provided leave when nation and our area's is safe.in view of above my case be considered and give as special case approval. Regards cdr hardutt sharma

Dear sir;
I have purchased a led television on 04.03.2016 from your authorised dealer m/s lokplaza gwalior. While the purchase, dealer offered the extended warrenty of 3 years. So same was purchased with extended warenty.
A problem of screen blank is observed since few days. So a complaint is made on 24.05.2018 vide reference no. R[protected] by toll free no. [protected] two times. But still no service engineer is visited at the site for the attending.
You are requested to send service engineer immediately.

Detail of led tv, model:50c300 dx, invoice: 01r1506573 dated 04.03.2016

Thanks & regards;
Narendra sahu

Hi
I'm selvamani... Living in singapore (Now) last month 15 (April'18) my home india panasonic ac service technician nagaraj... He told me service charge amount around rs.3000.. I'm asking bill he said later provide... But until now no provide receipt.

He said ur stabilizer also problem change new... I'm paid rs.4800. It's also until now no buy, i'm many time call from singapore... He tell to me tomorrow only but not yet fixing...

What i will do tell me..?

Hi

I have purchased panasonic "TH-28C400DX" ON second january 2016 from girias investment(p) ltd. bangalore(Indiranagar)From last two years,
I have not faced any problem.However, from last four months we were facing some issues screen signal is not working automatically volume increasing and decreasing,
many winodws automatically opening, we are not able watch telivision programs. we are contacted to girias they given panasonic customer care executive contact number,
he motherboard which need to replaced, after 1 week he replaced mother board and after 20 days we are facing the same problems
Need your intervention in this case to resolve and assure that we can get our TV in good condition as we thought that PANASONIC
is a good product with all service and product availabilities at stores.

Product details TH-28C400DX

Date of Purchase 2nd january 2016

Appreciate your prompt response.

Regards,
shikhin p vasu
[protected]
[protected]

Dear panasonic india,

On 28.05.2016, i had purchased a 1.5 ton air-conditioner – model no. Cu-u12 rkg2, in : [protected], out :[protected], “panasonic” make from your dealer, messrs. G. R. Electronics, shop no.39/b, kherwadi road, near railway station, bandra (East), mumbai – 400051, tel.: 2658 0131, vide their bill no.8508 dated 28.05.2016. Copy of the bill is attached herewith for your ready reference.

It is with great regret that i would like to bring to your kind notice that the air-conditioner as supplied by the above dealer has been found to be a mismatched air-conditioner with in : [protected] (1.5 ton) and out :[protected].0 ton) due to which i have been facing constant trouble and teething problem now and again from the very beginning of purchasing and installing the air-conditioner.

This has been a great inconvenience to me and my family as much of its utility and usefulness held up frequently.

Before purchasing the air-conditioner, the dealer pleaded its durability, utility and stability but it seems it was only a bargain and instead delivered me a mismatched air-conditioner under the guise of durability, utility and stability.

During the space of a little over two years there have been nearly 4-5 visits done by your technicians to set right the abnormality but none could harness the abnormality of the air-conditioner properly and every time they say – it would now work properly but never made upto the mark. I failed to understand that even after visiting on four to occasions and spending huge sum and time on rectification, the result is zero.

From the above it appears to me that your technicians are neither capable enough nor technically sound to detect the problem and set right the defect to the entire satisfaction of the customer.

Being a layman, i only came to know about the mismatched of the air-conditioner from one of the skilled technician whom i had called in to look into the snag which had developed into the air-conditioner recently.

I regret to state that this is how your dealers are dealing with the customers and openly cheating on the product by supplying mismatched items.

In view of the above-said circumstances, i would now request you kindly to look into the matter and arrange to replace this air-conditioner with proper in and out matching as your dealer has cheated me by supplying a mismatched air-conditioner.

Last but not the least, from now on, i will never recommend any of my friend, family members and well-wishers to purchase any of the “panasonic” product as their dealers are cheating on the products by supplying mismatched items as per their whims and fancies with no satisfactory and productive services rendered to customers after sales.

I now look forward to an early replacement of this defective kind of supply.

Sincerely,
Mohammed farooque f. Momin

I bought new panasonic a/c 1.0 ton cs/cu/rs12uky from pai international electronics ltd., hyderguda branch on 24/04/2018 under invoice no. Hcwh-4974 hyde-91. Heavy sound was coming from external box, which was rectified on 16th may. From yesterday, heavy leakage is there of water from inside of a/c. Which requires urgent repairs. We could not sleep yesterday night and had to sleep without air conditioner.

It got 5 times damage with in the span of 1year ... . The screen got damaged, we can hear the voice but we cannot see the image... It is not a good company, company people do not showing any responsibility towards this, with in the span of 1 year it got damaged 5 times not the TV was not working only we can hear the voice but we can't see the image

DEAR SIR


WE ARE PURCHASE THE PANASONIC TV MODEL NO TH-32C200DX SERIAL NO :161PBOS00078 PURCHASEER NAME ASHWIN MANWANI PURCHASE DATE 05/04/2016 AND YOUR VENDOR NAME SHREE MARUTI EELEECTRONICS ADD: THX 55 SHOP NO 4 MAITRI ROAD ADIPUR .

WE ARE PURCHASE YOUR TV 05/04/2016 AND AFTER 1 YEAR NOT COMPLETED 04/03/2017 SPOILAGE WE ARE CALL TO CUSTOMER CARE HE WAS SAYING THIS IS THE OLD TV . YOUR SHREE MARUTI EELEECTRONICS
CHEATING TO AS HE WAS SLOD ME THE OLD TV AND 1 YEAR MY TV WAS THE CUSTOMER CARE .NO ONES RESPONSE POSITIVE KINDLY HELP TO AS WE ARE PURCHASE RS.25, 500/- FOR YOUR TV WE ARE NOT JESTED ANYE ONE PURCHASE PANASONIC TV. KINDLY HELP TO AS NEITHER WE ARE GOING TO THE COURT .

How can it be out of warranty period ! as i had already stated that it gets defective on 04/03/2017. And till date it is being kept by yours service center more than a year passed away but there is no resolution by your side, one year is a very long period for all this. you know there is a limit of patients. as i have struggling for this from more than one year. there is no support by you and your service center. the price you are quoting me is irrelevant, in this much amount a new MI TV can be purchased of better brand. please have some ethics as your are asking too much for it. Its a very huge amount for me as i am a middle class person. i trusted on your brand, but you disappointed me. please do the needful for me as i can't afford that much.

ASHWIN MANWANI
[protected]

Panasonic is really pathetic when it comes to customer service and after sales service...
I have a panasonic inverter fridge which is out of warranty.. I had registered a complaint for a ticket to be resolved on the 14th may by calling the customer care.. I was given a number for a service centre which i had to chase to get a technian to check the fridge who did the same and ordered 3 parts as per his requirement for which i have no tracking and no update on.. It's been 4 days since the parts were ordered i have neither been notified nor advised on an approximate date of when the parts will be received. I have to call the contact centre who have no idea and just pass the ball to the service centre by giving me a number which later turns out to be a wrong number.. Disgusting service.. My uncle is a dealer in refrigerators and i am a blogger.. I am gonna ensure panasonic dosent thrive in the electronic sector atleast cause of this sad attitude for after warranty service

I have bought panasonic euga ray 700 on 7 april 2018
By the online but it hang, battery drain and over heating issue on front face side and so i go to service center but it demanded money to repair as my phone in wrranty. And they death my phone saying that your charger connection was not better but i go another service center it say no problem it was.