Panasonic India Complaints & Reviews

Sir, it's been less than a month that i bought a panasonic 32 inches led tv from store in kolkata's jadavpur. I was told that 100% warranty is being given to me under a special scheme. 4 days ago tv's display got broken. It could be our fault and i was ready to bear the cost of repairment. So called at customer care and the sent a technician. But that person gave us an estimate of rs. 17590. We were literally stunned by the amount he was asking for as earlier also we had the similar situation when samsung demanded rs 7000. We also met a few local technicians who are ready to fix the issue with much less fee to than the panasonic sent technician offered. So my question is why this huge amount was demanded? I am so disgusted.

I am continuously facing problem with my Panasonic Water Purifier( TK CS 80).
During the period of 1.3 yr RO membrane Housing breaks couple of times.
And the Service person overcharged for the replaced part.

Now again i am facing the same problem within 3 months.
I am very upset with the company product and there is no such sense of wasting time on calling again n again to customer support.

Waiting for your hopeful response regarding my issue.

Name : Manish Sonwani
Place : Gurgaon
Mob. No: [protected]

I am very upset about the type of service commitment showcased by panasonic to customer in india. About 20 days ago, i had complained about the indoor unit blower motor not functioning. A service technician sent by local panasonic dealer "valainkanni refrigeration (Talegao - goa)", took the defective motor to have the same ordered for replacement. Upon my repeated follow up with the panasonic dealer, there was no confirmation as to when the replacement motor would be received. The replacement motor was finally received and fitted yesterday and found to be also "defective" as it stopped working after a while. Once again the motor was removed and taken by the service technician for requesting another replacement. I was charged rs.4000/- for the replacement motor which did not work after an hour o[censored]sage. How much time does it take for a replacement spare to be shipped and delivered to a panasonic dealer against their order? Moreover, is the part quality so bad with panasonic in india? What service commitment does a company such as panasonic provide when it comes to marketing and branding standards? Why is the local panasonic dealer not able to commit to customer a tentative date for getting a replacement part such as the motor which technically should be available off the shelf? Does panasonic not have an sla (Service level agreement) for execution towards reducing order lead time as a value add to its customers? For any further information regarding my grievance, kindly call me directly on my mobile phone at +91-[protected]. I wonder whether i would have made a mistake selecting products from panasonic when service quality is very poor. Needless to say that performance in sales reflect as to indicate quality of service to customers. Does panasonic have such commitment?

Panasonic ac produced is good but i am upset with they serviceing and they dnt give me perfect time but when i call them again they rply me i will send u in 2 days but knw 15 days ago they have not giving external warranty bill and warranty card alsooo
The staff is not proper and ill responsible
Plzzzzz take action for sevicing management...!!!
Plzzz call me on my [protected]
I want 2 talk with servicing head manager how will take responsibility...!!!

— forwarded message —
From: tariq pathan
Date: mon, may 14, 2018 at 1:28 pm
Subject: fw: final notice for my complain
To: "manish. [protected]@in. Panasonic.com", "[protected]@in. Panasonic.com", "service. [protected]@in. Panasonic.com", "[protected]@gmail.com"
Cc: "[protected]@gmail.com"

Dear team panasonic,

This i am getting a very very worst service from team panasonic.

Thank you for your most wonderful worst communication & service.

I never & ever suggest any of my friend or relatives to by any panasonic products.

Do panasonic want to know why???

Then please read the inline mails.

And if any one have guts please call on my no.

Also write me on [protected]@gmail.com

Regards,
Tariq pathan
[protected]

— forwarded message —
From: tariq pathan
To: "[protected]@gmail.com"
Sent: tuesday, 17 november, 2015, 10:04:10 am ist
Subject: fw: final notice for my complain

Kindly find the inline mails of panasonic.

Regards,
Tariq pathan
[protected]

— forwarded message —
From: tariq pathan
To: [protected]@gmail.com
Sent: sunday, 23 august 2015 1:11 pm
Subject: fw: final notice for my complain

— forwarded message —
From: [protected]@yahoo.com
To: sweta. [protected]@in. Panasonic.com, [protected]@in. Panasonic.com
Cc: abhishek. [protected]@in. Panasonic.com
Sent: fri, aug 21, 2015 6:53 pm ist
Subject: final notice for my complain

Final notice for my complain

Dear sweta ji,
As per your inline mail i am ready to pay the charge also i want to know that no one has visited at my place so to whom i have to pay charges without seeing my lcd.
Mam my complain is very simple that i am unable to see the third class led of panasonic which i had purchase form suvidha sales pardi and after launching the complain no one has visited at my home to resolve the concern only i am receiving calls form my places that sir we are there to resolve your concern don't worry panasonic is there for your concern.
Also i want to appreciate mr. Bulsara who had inform me that sir if you want to do more mails to panasonic do it nothing will happen that person was saying right.
I appreciate him.
This is to inform you that i had all the recordings of all calls which i have received from your side & your call center.
I had talked to my lawyer he suggest me to file a case in consumer court.
This is my last notice to panasonic after receiving this mail take some prior action to resolve the concern within 7 days and if you fail to do so then will meet in the court.
Thanks & regards, tariq pathan+91-[protected]+91-[protected]
From: sweta pancholi
To: tariq pathan
Sent: friday, 21 august 2015 1:05 pm
Subject: re: c[protected] // mr. Pathan // lcd // mazda services // sur

Dear san,

As per confirmation with asm (Abhishekpandey) i[censored] will agree to pay service charge or part charge thenafter technician will visit at your place.

Thanks & regards
Sweta pancholi

From: "tariq pathan"
To: "helpline",
Cc: "sweta. [protected]@in. Panasonic.com"
Date:[protected]:20
Subject: re: c[protected]// mr. Pathan // lcd // mazda services // sur

Reminder 4

From: tariq pathan
To: helpline
Cc: "sweta. [protected]@in. Panasonic.com"
Sent: tuesday, 18 august 2015 1:05 pm
Subject: re: c[protected] // mr. Pathan // lcd // mazda services //sur

Dear mr. Rajeev,

Has a customer of panasonic i am asking forresolution & has you have mentioned the estimate amount was not approvedby me i had already discuss with you & also mr. Alok has heard in conferencecall which was arrange by alok also i had the voice recording ofmr. Alok, mr bulsara (Mazda service), mr mahesh (Tech) & i. (Kindlyarrange a call from mr. Alok)

After my complain so many days have beenpassed always and no one has come to my place only i am receiving onlycalls from your service center to close the case but they are not visitingat my home where the led is fitted.

So i want to know that while talking on phonethe led problem will be short-out? Is panasonic having this kind of technology??

Request you to please come with an resolutionbecause i am not able to see the tv either i have the evidence to provein consumer court.

Regards,
Tariq pathan
[protected]

From: helpline
To: [protected]@yahoo.com
Sent: tuesday, 18 august 2015 12:52 pm
Subject: c[protected] // mr. Pathan // lcd // mazda services // sur

Dear. Pathan,,

Good afternoon,

This has reference to the below mail regarding performance of your lcdtv.

At the outset, please accept our sincere apologies for the inconveniencecaused to you.

As discussed with service team your product is out of warranty for whichyou need to pay charges.

But the estimated amount is not approved by you.

For any further assistance feel free to contact us.

Thanks regards
Rajeev kumar

Voc
Customer service
Panasonic india private limited
Website: www.panasonic.co.in
Helpline:[protected] ;[protected]

— forwarded by helpline/india/pi/panasonic on[protected]:46 —

From: "tariqpathan"
To: "sweta. [protected]@in. Panasonic.com",
Cc: "[protected]@in. Panasonic.com"
Date:[protected]:36
Subject: re:c[protected] // mr. Pathan // lcd // mazda services // sur

Reminder 3

Not received any updates???

From: tariq pathan
To: "sweta. [protected]@in. Panasonic.com"
Cc: "[protected]@in. Panasonic.com"
Sent: monday, 17 august 2015 1:21 pm
Subject: re: c[protected] // mr. Pathan // lcd // mazda services //sur

Reminder 2

From: tariq pathan
To: "sweta. [protected]@in. Panasonic.com"
Cc: "[protected]@in. Panasonic.com"
Sent: thursday, 13 august 2015 4:35 pm
Subject: re: c[protected] // mr. Pathan // lcd // mazda services //sur

Reminder 1

From: tariq pathan
To: "sweta. [protected]@in. Panasonic.com"
Cc: "[protected]@in. Panasonic.com"
Sent: wednesday, 12 august 2015 11:57 am
Subject: fw: c[protected] // mr. Pathan // lcd // mazda services //sur

Dear sweta ji,

Request you to please go thru the in line mail & the attachment ofthe photos of led & hope you can understand the condition of customer.

Hope panasonic company will provide me with some resolution.

Regards,
Tariq pathan
+91-[protected]

— forwarded message —
From: tariq pathan
To: helpline
Sent: wednesday, 12 august 2015 10:49 am
Subject: re: c[protected] // mr. Pathan // lcd // mazda services //sur

Reminder 4

Mr. Rajeev kumar & panasonic team,

This is to inform panasonic company that this kind of services is providingto customers and i am very dissatisfied with it.

I will click photos & videos of my led and will update on the socialmedia and will update that what kind of product & services giving panasoniccompany.

As i am using many products of panasonic 1st time i have face the concernin my led but dealer has provided me a faulty device.

The service has been provided by mazda service mr. Balsara had said meon phone that i had call you only to close my call i replied sir i hadmail to company mr. Balsara said if you will mail to company nothing willhappen after this call i had call to panasonic toll free no they have arrangea call back fro system team.

Mr. Alok has called me and taken conference call with mr. Bulsara (Mazdaservices) the way that fellow talked and he had accept the if you willdo mail to company nothing will happen mr. Alok has heard every thing andrevert me that don't worry sir i will resolve your concern asap.

I want to know that this kind of services given by panasonic???

Waiting for your revert.

Regards,
Tariq pathan

From: helpline
To: [protected]@yahoo.com
Sent: wednesday, 5 august 2015 1:00 pm
Subject: c[protected] // mr. Pathan // lcd // mazda services // sur

Dear mr, pathan

Good afternoon!

This has reference to the below mail regarding performance of your led.

At the outset, please accept our sincere apologies for the inconveniencecaused to you.

As discussed with service team your product is out of warranty for whichyou need to pay charges.

But you are not ready to pay the charges.

For any further assistance feel free to contact us.

With regards
Rajeev kumar

Voc
Customer service
Panasonic india private limited
Website: www.panasonic.co.in
Helpline:[protected] ;[protected]
— forwarded by helpline/india/pi/panasonic on[protected]:00 —

From: "tariqpathan"
To: "helpline",
Date:[protected]:01
Subject: re:c[protected] // mr. Pathan // lcd // mazda services // sur

Mr. Rajeev san,

Request you to please arrange a call from mr. Alok.

Regards,
Tariq pathan

From: helpline
To: [protected]@yahoo.com
Sent: tuesday, 4 august 2015 12:52 pm
Subject: c[protected] // mr. Pathan // lcd // mazda services // sur

Dear mr, pathan

Good afternoon!

This has reference to the below mail regarding performance of your led.

At the outset, please accept our sincere apologies for the inconveniencecaused to you.

As discussed with service team your product is out of warranty for whichyou need to pay charges.

But you are not ready to pay the charges.

For any further assistance feel free to contact us.

With regards
Rajeev kumar

Voc
Customer service
Panasonic india private limited
Website: www.panasonic.co.in
Helpline:[protected] ;[protected]

— forwarded by helpline/india/pi/panasonic on[protected]:48 —

From: helpline/india/pi/panasonic
To: [protected]@yahoo.com,
Date:[protected]:55
Subject: c[protected] // mr. Pathan // lcd // mazda services // sur

Dear mr. Phatan,

Good afternoon!

This has reference to the below mail regarding performance of your lcdtv.

At the outset, please accept our sincere apologies for the inconveniencecaused to you.

As discussed we have got the confirmation from our service team that ourservice engineers will visit your place on 03-08-15.

With regards
Rajeev kumar

Voc
Customer service
Panasonic india private limited
Website: www.panasonic.co.in
Helpline:[protected] ;
[protected] ;[protected]

— forwarded by helpline/india/pi/panasonic on[protected]:54 —

From: helpline/india/pi/panasonic
To: [protected]@yahoo.com,
Date:[protected]:12
Subject: c[protected] // mr. Pathan // lcd // mazda services // sur

Dear mr. Phatan.

Good evening!

This has reference to the below mail regarding performance of your lcdtv.

At the outset, please accept our sincere apologies for the inconveniencecaused to you.

We have guide our service team to resolve your issue on priority basis.

We are working on your case for the resolution we will get back to youon 03-08-15.

With regards,
Rajeev kumar

Voc
Customer service
Panasonic india private limited
Website: www.panasonic.co.in
Helpline:[protected] ;[protected]

— forwarded by helpline/india/pi/panasonic on[protected]:09 —

From: "tariqpathan"
To: "helpline",
Date:[protected]:34
Subject: re:reminder 1: c[protected] // mr. Pathan // lcd // mazda services // sur

Dear team,

I had received a call from mazda services of mr. Bulsara called just nowand the way he talked that i had to close my call and this is not our concern.

I said that i had done mail to company also regarding this concern. Hereplyed that if you want to do more 2 to 3 mail you can do it and nothingwill happen.

He said i had call only to close my call thats it.

I want to know that after complying to panasonic company is panasonic islooking to customer or not???

I am totally dissatisfied with the product & the services i am gettingform panasonic.

Regards,
Tariq pathan

From: tariq pathan
To: helpline
Sent: saturday, 1 august 2015 2:53 pm
Subject: reminder 1: c[protected] // mr. Pathan // lcd // mazda services// sur

Reminder 1

Dear team,

Sorry to inform you but just call has come to me for the concern &uptill now no one has come to check my concern.

It means the product & service is also not good.

The product which was provided to me was faulty.

Its a request panasonic team to look my concern on priority basis.

Waiting for your revert.

Regards,
Tariq pathan

From: helpline
To: [protected]@yahoo.com
Sent: thursday, 30 july 2015 5:44 pm
Subject: c[protected] // mr. Pathan // lcd // mazda services // sur

Dear mr. Pathan,

Good evening!!!

Thank you for writing to panasonic helpline.

We have received your e-mail indicating your queries with lcd.

For future communication please refer the case no. C[protected].

We have forwarded your request to the concerned support department.

We assure you that they will get in touch with you very soon.

For any further assistance feel free to contact us.

With regards,
Anjani kumar
Voc
Customer service
Panasonic india private limited
Website: www.panasonic.co.in
Helpline:[protected] ;[protected]

— forwarded by helpline/india/pi/panasonic on[protected]:39 —

From: "tariqpathan"
To: "[protected]@in. Panasonic.com",
Date:[protected]:14
Subject: complainregarding product led 24xm60d

Dear panasonic team,

I am your customer mr. Tariq pathan, i had purchase led model no:24xm60d from your dealer suvidha pardi.

I had register an complain before 4 to 5 months but no technician has come& again i had register an complain on 28/7/25 the technician has comeand said that you have to pay rs:300/- service charge & if any partswill be extra.

I am very dissatisfied with the product because after purchasing the panasonicled i was facing the problem in 2 to 3 months your technician mr. Maheshknow about it the problem was normal.

I had expected better quality of the product and i am sorry to say it wasnot upto the mark.

Request panasonic to take this concern on priority & resolve my concernas soon as possible.

Regards,
Tariq pathan
[protected]

Worst service ever in reliance digital total fake there are only focuse the selling of product and after service is they making fool the customer i have complaint[protected] now[protected] now no body resolve my ac problem i have call 100 to 150 times but they not call me or resolve the problem
Call no [protected]
Product panasonic sac 1.5

Prashant gole
Indore

Respected sir/mam,
I have purchased a ac last year... Since the very next few days it was causing trouble by not giving cool air so i decided to go fr a service as early as possible but even after my service no improvement was there like that whole year was passed and the company showed it's worst behavior by irritating and not giving the proper service every time
I want no repairing now. I want company to. Change my unit as i kind tolerate the malfunctioning.
I have purchased it last year's 11th of may and it's over a year of complaint now when it's warranty it's over they r responding us by saying it can't be changed so i want uh to support us in changing the unit because it has been creating problem si cr the 1st week of purchase so kindly respond to my complaint.

Thanking you,
Hirdayesh kumar gautam

I purchase an ac of this company in may 2016. It worked good for 3 months. After that it never worked properly. It gets off automatically after every 5 minutes. I complained about it to the customer care center and they came and tried to fix it, but they were unable to tackle the exact problem so they changed one of the essential part of it. But i faced the same problem again. I called again and they made some other changes but not fixed the exact problem. So called 3 free services got to end. Even i tried paid services, still the problem is not solved yet. Season after season passed but me and my family never get the joy of such worst * ac. I want company to replace my ac to a newer one otherwise i will proceed to legal actions against the company.
And i need immediate response from the company concerning my problem.

Dear sir,
I have purchased panasonic refrigerator (Panasonic_nr-a195rgp), on 1st june 2017, vide invoice no ri-607/17-18, dated 1-june-2017 from bsds distributors (O) pvt. Ltd, cuttack, odisha. Since beginning cooling of the refrigerator is very less and the contains getting spoiled. I have made several complains, but not been attended properly. Your service people comes and just defrost the same and escape away. Last time mr. Prasad of your cc dept. Contacted me and send service engineer. They have taken temperature of the refrigerator and commented it's a manufacturing defect and escaped away. Since then i tried to contact your service people several times, but they stopped taking my calls. What i feel they are simply waiting to get my warranty period over, on 1.6.2018. Then avoiding your fault or responsibility, you can deny or charge for repair.
Please take up and solve the matter very seriously. I have waited several months for your response or action if i do not get proper response within seven days, i'll be compelled to move to consumer forum for resolution..
Thanking you,
Regards,
Rajarshi roy,
Mobile no: [protected]/[protected]

Respected sir/mam

I am mela ram garg, i am regular customer of pansonic brand i bought 55 inck 4k uhd led t. V. 55’’ led th-55dx650d from shree govindam 40-d-block sri ganganagar rajasthan india 335001 on[protected] with invoice no.188. They given me in writing warrenty for 3 years. My led is not running properly from[protected] for this purpose i lodge a complain on custome care with reference no. R[protected] at 6.22 pm. After that service center executive told us that the pannel of led is defective so that he raise a complain to change the screen after that screen in not avilable at ware house for this, complete unit should be changed as per asm mr. Amul chawla, pradeep pandey and mr manish kakkar ji. But my problem is still pending i talked with mr. Pradeep and mr. Amul & manish kakkar so many time but response not satisfactory eventhough misguided so many times at all, i have all the records and call details with recording. I want to know what the exact problem with my issue, which is not resolve till now i am totally disappointed with the service of panasonic, and mentally harrase, totally exhausted and forced to do some legal action due to negligancy redarding my issue. Kindly solve my complaint up to[protected] otherwise i will go in the social media and forced to take legal action through consumer court, i will not be liable for any damage of company’s reputation and any other losses i was misguided so many time. Please reolve my issue as soon as possible.

From:-

Mela ram garg

35-new aggarsain nagar, behind pt. Deendayal uppadhaya school

Sri ganganagar rajasthan 335001

Sub. : question mark on quality of panasonic brand
Ref. : purchased two panasonic window a/cs.

This is to inform you about some discrepancies have been found in your service of panasonic -
1.in a very short period i. e., completion only 2 (Two) years from date of purchase - pcb & display board both are not working?
2. Gas is leaking each year inspite of blue coating in panasonic a/c, which puts a question mark on quality of panasonic product?
3. We are facing regular problem in panasonic acs since the date of purchase till date (Available all the evidences).
It’s put a queston mark on quality of panasonic, a reputed brand.
RAJESH ARORA-[protected]- WEST DELHI

I am suffering mental agony and harassment due to irresponsible and negligence in service of panasonic which could not be compensated in the terms of money, so look in to this matter seriously and replace all the faulty/defective pcb and display board by new (Ok) piece without any cost/charges at the earliest, otherwise matter will be forwarded to all concerned higher authorities including legal department also, which will affect the goodwill of panasonic, a reputed brand.

Rajesh Arora
[protected]

Had made a many times complaint regarding the dysfunctioning of the ac's i had bought a[protected] your co. Intimated me the contact number of the authorised officer of the company for resolving the issue. The number provided to me was[protected]. When i told about the issues to the said person, he promised to send the service provider to solve them and assured that each and every ac would be checked thoroughly and all issues will be fixed be it gas leak or any other problem.

But, the service provider who visited the site, he analysed only one ac and said that the gas.
without examining the condenser or other parts. When i asked him to check the other parts due to which the gas was leaked, he refused to examine. Also his behaviour was completely unprofessional and rude. Hence the commitment of the company is not at all honoured.

We are completely unsatisfied with the product as well as with the service and the commitment of the company. It's not just the matter of 1 ac. We trusted the company and purchased the bulk of ac's and refrigerators also, but, feel completely betrayed and disappointed. Now, i have no other alternative except proceeding towards the court.

I, being a consumer, writing this mail to bring to light the PATHETIC SERVICE REDRESSAL THAT I AM FACING WITH MY PANASONIC AC.

Since your system can update you that I had earlier written of how my complaint wasn't being resolved by your service agency even after 30 hours.

I HAVE A PANASONIC INVERTER AC WHICH DOESN'T COOL. SO I DID DO A SELF ASSESSMENT TO FIND ERRORS AND FOUND THE A.C. HAVING THE FOLLOWING ERROR :

F-90

The series of incidents go as follows :

1. My call to the TOLL FREE HELPLINE was made on MONDAY, 30TH APRIL 2018 AT around 1500 to 1600 hours. To which they said that the service personal will visit in the next 24 hours.
Neither did I receive any call from the service person nor did they turn up the next day.

2.Following which I again made a call to TOLL FREE on TUESDAY, 1st MAY 2018 AT 2000 HOURS informing about the same. ( WHICH WAS PAST 24-HOUR LIMIT THAT YOU CLAIM THE PROBLEM WILL BE SOLVED)

3. Two people visited, had a look at the AC for 2 MINUTES, only to say that they will turn up next day to solve the problem.

4. WEDNESDAY EVENING, 2 DAYS AFTER MY COMPLAINT, SOME OTHER TWO PEOPLE ENTER FOR THE REPAIR, AGAIN HAD TO EXAMINE THE A.C SINCE IT WAS THEIR FIRST TIME. SAY THE MOTOR IS FAULTY AND THEY WILL HAVE TO TAKE THE MOTOR TO REPAIR IT.

5. SUNDAY, A WEEK AFTER MY COMPLAINT WAS MADE, NEXT DIFFERENT PAIR OF SERVICE PERSONAL ENTER, TO FIT THE "REPAIRED" MOTOR.
AFTER FITTING THE SO-CALLED REPAIRED MOTOR, THE AIR COOLING DOESN'T IMPROVE SO I CHECK FOR ERRORS AGAIN.

THE UNIT NOW DISPLAYS THE ERROR CODE H-28
AS OPPOSED TO THE EARLIER F-90

THESE TWO SERVICE GUYS, SO CALLED PROFESSIONALS, DID NOT EVEN KNOW A SINGLE THING ABOUT ERRORS !!
AS A MATTER OF FACT, HE HAD TO CALL UP HIS SENIOR TO ASK HOW TO CHECK ERRORS IN THE UNIT.

AFTER A WHILE OF CONVERSING WITH HIS SENIOR OVER THE PHONE, HE SAYS I HAVE TO TAKE THE SENSOR AS THE SENSOR IS FAULTY. HE WILL COME TOMORROW TO REPAIR IT.

6. MONDAY EVENING, 7TH MAY 2018, ANOTHER TWO PEOPLE COME TO FIT THE SENSOR, NOW THIS WAS THE 4TH SET OF SERVICE PERSONS TO COME IN FOR REPAIR. BECAUSE THE EARLIER ONES WERE ALL NONPROFESSIONALS, THEY HAD NO KNOWLEDGE OF THE ISSUE.

THEY FITTED THE SENSOR AND AS USUAL, I CHECKED FOR ERRORS ( BECAUSE THESE TWO DIDN'T HAVE THE KNOWLEDGE TO CHECK ERRORS FROM THE REMOTE CONTROL AS WELL)

THE ERROR REMAINED, TO WHICH THEY SAID ITS THE PCB THAT IS FAULTY AND TOMORROW HE WILL REPAIR IT.

8 DAYS AFTER THE ORIGINAL COMPLAINT WAS MADE, I AM STILL WAITING FOR IT TO BE RESOLVED.

AND NOW I KNOW FOR SURE, THIS WILL GO ON FOREVER UNTIL I HAVE TO CHANGE MY AIR CONDITIONER TO ANOTHER BRAND BECAUSE OF THE UNPROFESSIONAL AND UNETHICAL APPROACH OF PANASONIC IN DEALING WITH COMPLAINTS.

ALSO I WOULD LIKE TO KNOW IF IT WAS THE PCB THAT WAS FAULTY, WHAT WERE THE EARLIER SERVICE PERSONS DOING ?

WHY DID ONE OF THEM CAME IN AND CHANGE THE MOTOR?

WHY DID THE NEXT SET OF THEM CAME IN AND CHANGED THE SENSOR ?

IS THIS THE POLICY OF CHANGING "ANYTHING ONE SERVICE GUY FEELS LIKE" ONLY TO MINT MONEY ?

HOW CAN A BIG BRAND COMPANY BE SO NEGLIGENT AND IRRESPONSIBLE WHEN IT COMES TO CONSUMER COMPLAINTS AND CUSTOMER SATISFACTION.

WHAT A SHAME !

Had made a complaint regarding the dysfunctioning of the ac's i had bought a year ago and your co. Intimated me the contact number of the authorised officer of the company for resolving the issue. The number provided to me was[protected]. When i told about the issues to the said person, he promised to send the service provider to solve them and assured that each and every ac would be checked thoroughly and all issues will be fixed be it gas leak or any other problem.

But, the service provider who visited the site, he analysed only one ac among the 13 and said that the gas has to be filled at our own cost, which is 3000/- rupees, without examining the condenser or other parts. When i asked him to check the other parts due to which the gas was leaked, he refused to examine. Also his behaviour was completely unprofessional and rude. Hence the commitment of the company is not at all honoured.

Also, as these acs underwent service in the month of february, 2018 and we started operating the ac's now and observed that it is already out of order. So, if we analyse, then the service was completely faulty. And the manufacturing defects were also not resolved such as condenser problem which we got fixed/repair from a local body. We also suffered a huge loss in our business.

We are completely unsatisfied with the product as well as with the service and the commitment of the company. It's not just the matter of 1 ac. We trusted the company and purchased the bulk of ac's and refrigerators also, but, feel completely betrayed and disappointed. Now, i have no other alternative except proceeding towards the court.

Respected,
I had purchased panasonic eluga mobile six month before online through snapdel now from last 15days its not charging so now its very bad service provided by panasonic to me, which lost entire trust on panasonic i am trying to reach care center but there is no any authorised service center i have to access... Please provide me center detail otherwise i will file a case against panasonic company in consumer court...
Thank you

I had raised a complaint to repair my panasonic tv on april 14th and till now the tv issue is not fixed.

Today the panasonic service department has confirmed they can neither repair or replace the tv as its is more than 5 years old.

Panasonic customer care is the worst customer care support i have ever experienced in my life, i have been through all your technical staffs within this 15 days.

I need a written confirmation from your that "panasonic product will become end of life in 5 years, neither you can repair or replace the tv after 5 years"

Dear Sir/Madam,

This is to inform you that your service partner, M/s Instant Solution Point, Gurgaon had charged 28% GST on the Sparepart for Panasonic Washing Machine. I had enquired with them to understand why they are overcharging but couldn't explain the reason.

Refer attached invoice. This is totally non-compliance as per my information.

Kindly look into this case and resolve the issue here.

Thanks & Regards,

Praveen Garg
[protected]
46-C, Apna Enclave, Gurgaon

I purchase refrigerator 5/04/2018 when i torn off packing of ref. The compressor of ref. Totally damaged. After two days 14/04/2018 service man comes to my home and comment for replacement and after that service center request for extra amount for replacement charges, freight charges etc i call several times (Tool free no. [protected]) but not responding till date 29/04/2018. No replacement, no warrant, no service just like chinese item.

Dear sir.
I am shubhayu chakraborty, register mobile-[protected], within warranty, machine, problem - not start compressor, your service engineer not attend the complain till now. Complain date 16.04.2018.
1st time come your person and tell me capacitor defective 40+2uf/400volt ac but till now he did not attend and rectify the problem. Till i am suffering the problems. Pls. Attend as early as possible. I am not happy your service. For last 5 days i am suffering the problem.

We had purchased a Panasonic Split Air conditioner last year on 8th April 2017 from Girias 100 Ft. Road Indira Nagar Bangalore.

Model CU-US18SKY-1 / [protected]

We had used the air conditioner last year after it was installed and it was used hardly for some 20 - 25 days during April - May 2017.

This month when we started using the AIRCON for the first time, we realized that something was wrong as the cooling was not happening. We stopped using the system, unfortunately since we were out of town we could not register a complaint.

I registered a complaint on 17th April 2018 # R[protected] and the technician visited my place on 18th at 8.00 PM.

On checking the system, he informed me that there was no GAS in the equipment, and that it has leaked off. According to him, he has to first check where the gas is leaking from and then repair it and refill the gas. All this will cost Rs. 3500/-
I am utterly disappointing by this, I had purchased a brand with a belief and trust that it will work without any issue at least for a few years. Here in this case, I have hardly used the equipment for 20 - 25 days and it has failed. In fact the equipment has failed during the warranty period, only that I registered a complaint 10 days later. I am also surprised that how the gas has leaked off without anyone touching the system, this means at the time of installation itself, the equipment was not correctly installed by the technician.
Like I mentioned, the equipment has failed not because of my heavy usage but due to faulty installation by the engineer when the equipment was installed last year. This unit has cost me over 41, 000 INR, I expect it to work with out any complaints for a few years (at least), I am sure you would also expect the same from a brand like Panasonic.
I have been a Panasonic customer since many years and because of the trust in this brand I had purchased the aircon without any hesitation

I expect that Panasonic treats this as a malfunction of their unit within the warranty period and provide me a service without charging me anything

The technician is expected to visit my place on 21st April to rectify this, appreciate if you can do the needful and instruct the service center not to charge
Regards
Rajesh Nataraj


Rajesh Nataraj