Panasonic India Complaints & Reviews

Don't ever buy panasonic.
I bought a new panasonic 42 inch tv from a authorized dealer of panasonic. My tv was dead within 2 months of buying.
It took me more than 100 calls and emails, 1 consumer court complaint to just get my tv replaced or repaired.
I got a replacement after 8 months. I had to stay without tv for 8 motnhs. No one is responsible in the company.

Now after 4 years the replaced tv is dead too. And to my surprise i had to again face the same issue.

They say that tv is not repairable. We do not have parts available with us. Buy a new tv. We are not going to help you.

Buy a new tv in just 4 years???

How can a led tv not repairable??? There is no physical damage. It suddenly got dead one morning.

They took my tv to the service centre for a month.

Same thing happened with one of my relative too.

I think they are running some kind of scam. And i have a doubt that they have taken out some important parts from my tv which they sell outside. I got this doubt as the service manager at the service center also offered me to replace the back light of tv in 10000 rs. But asked me to pay unofficially.
I rejected the offer.

I emailed to the customer care official email and asked them to tell me which part is faulty and the are not answering me for that too.

Panasonic scam scam!!! Never buy panasonicv tv

My service region is westzone mumbai.
Service manager jaykumar, dinesh @ service centre of panasonic dahisar

Very very irresponsible mail answers by customer helpline -
Virendra singh bisht

Voc - customer service

Panasonic india private limited.

I buy new mobile panasonic eluga ray500 from panasonic shop..
I check earphone after 3 days buying date.. I faced da problem in earphone jack in mobile.. Plug out the earphone then premannetly going attched earphn. After plug out also..
I just purchase the phone before tje problem 3 days.. M very upset to buying panasonic product. I just want to try panasonic comapny but panasonic is not good compare to china companies like oppo vivo.

Panasonic faulted piece are sailing in marked..
Its tooo much fraud company...

I purchased a panasonic rice cooker sr-fd181 on 8-oct-18 from amazon.in. It stopped working on 3-dec. After calling the customer service number multiple times, i finally received the number of the only “authorised service centre” in bangalore who does rice cookers and in warranty. Mind you, this place is about 90 minutes from my house.

I gave the cooker to sri lakshminarayana links on 7th dec and i was told on 9th that there is a fuse blown and it is take another 3 – 4 days to get the fuse. After multiple follow-ups over the next 2 weeks, the person gave me the number of suresh (Technician[protected] and asked me to start following up with him. I have tried calling his number 2 – 3 times; it either comes as busy or not picked up.

It is now more than a month and i put my issue to their helpline & service-head email & tweeted to panasonic india and today to their ceo. Now i am tired, frustrated and feel cheated buying the panasonic brand. I dont want to get it repaired and want refund now.

Attaching invoice and repair receipt for your reference.

Dear sir,

With reference to the above i have purchased the washing machine and panasonic is not able to rectify the electric shock in the machine and the same which is under warranty.

I request manufacturer to return the complete funds 13, 200 inrs.

Issue happened-1 st sept 2017.

Details

Model no:na-w80g2hrb/na-w80h2arb
Purchase date:6/march/2016.
Bill no:22721.
Warranty-2 years from the bill date.
Dealer:chawla electronics, sco 49-huda market, sec-29, faridabad, haryana.

Attached mail sent to panasonic

Regards,
K. R. Karthic
Mob no:[protected]

We had purchased a washing machine. The machine had some problems. We called the people from panasonic. They came a tried to fix the machine problem. They told that only a small problem is there and will be able to fix it. Now they tells that the machine has a lot of problems and asked us to pay a lot of money.
This is our complain. That the service provided is not good so please take the initiative to provide a better service.
Vincent jacob

On 1st jan 2018, pansaonic tecnician attended to my fault air conditioning unit and advised that the compressor is damaged and it has to be replaced. Approximate cost for replacing the damaged compressor was estimated to be 16500 plus the fitting charges. I got the air condition inspected by a third party technician and the fault was with the capacitor. Renewed the capacitor and ac started working normally. Cost for renewal of capacitor was only 1300 rupees including the service and labor charge. If i had to replace the compressor on words of panasonic approved technician i would have to pay around 16500 +, instead i got the air condition unit fixed for rs 1300.

Dear sir
I am having panasonic t40 mobile whose battery i purchased from panasonic service centre (Chandratri enterprises, kankali hospital commercial complex raipur c. G.) on 30th september 2017. The concerned service person mr. Rohit gave me an unpacked battery. I asked him whether it new or not? He told it is new. I took the battery and get sim tray repaired, as that was not reading one sim. After reaching home i observed that the was draining very fast. I informed him over phone. He told to bring it he will check. As i live in raigarh c. G., i told i will when i will come to raipur. Then i returned him the mobile with battery. He told he will check the problem and inform me when issue will be resolved. After that i came to raigarh. After that i called him after a week, he told he will change battery but it is not available now. After that whenever i called him he told battery has not come. Then he started telling model has stopped so battery is not coming. Then he started avoiding my phone call. I called 50-60 times but he didnot pick the phone. I told him return my phone and my money he told he will ask his senior. Till now he has not returned my mobile and the money. Please resolve my issue otherwise i will go to consumer court.
Thanks
Pankaj agrawal
Tamnar, raigarh c. G.

Dear,
Please note i have purchased panasonic eluga note previous year, but from very starting it causes various problem - 1.) unable to connect pc or laptop through data cable, and with same data cable i'm easily able to connect other brand mobile phone easily. 2.) service center is very limited and poorly managing. 3.) with this mobile i'm totally shocked when there's need of gps tracker to track my location and unable to use it during driving as it shows other location even sometimes showing 500 kms away than of my original location!!! It causes various times misleading and wrong location booking for cab... 4.) battery is not good as we are expecting 5.) camera is not as worthy and poorly focused.

We have a panasonic viera dt50 tv which was not turning on, panasonic technician visited and he was not even able to take off the tv from the wall mount. Called me at office and said it is blinking 10 times, we don't have parts.
Even without opening or doing any tests. He asked for the invoice which we had, then said that there are no parts of this model available so please take a depreciated value from company any buy another panasonic tv.

Charged 1200 + tax which is unfair.

To ur kind information i m resident of kolkata rajarhaat horribly surprised to see this kind of customer service from your end... My refrigerator is not working for a month earlier they came n serviced once from ur end they told pcb of the refrigerator is not working... Left... We had asked them to replace still no reply.. We are ready for the payment for the new.. But ur service person are not paying any heed or replying...

I visited a customer care in durgapur because my phone was not working. They told me that the battery is defected, so i ordered a battery from that place and they took rs400 as advance. And told me to come after 1 week. Its been 1 month but i didn't get my battery, so i asked them to return my money back they refused to return. I am stucked very badly i can't buy battery from any other place.
Please help me sir asap.
Thank you

I purchased panasonic p31 on amazon, the handset was slow initially & used to hang now device stopped working & is in warranty period. I contacted amazon & as per their seller's policy amazon recommended me to contact manufacturer (Panasonic).

I took the device to panasonic service center 3 times. The device was deposited for months at the service center. Till now i have submitted the mobile device 3 times to panasonic service center but problem still persists & no solution provided. Panasonic technicians is unable to fix the problem.

To make it worse the technician of panasonic divisional service center in pune used very "bad abusive language", it is highly disappointing & annoying service.

Now the device manufacturer (Panasonic) gives excuses that device is fy - 2014 manufactured product & panasonic have stopped its production /making spare parts of it & device cannot be repaired.

Device is under 1 year manufacturer warranty. Manufacturer (Panasonic service center) giving excuses, that amazon dealer/ seller had stocked defective phone. And is amazon liability ; amazon contradicts saying it is manufacturer's problem instead. As they were selling outdated device on amazon.

As the problem cannot be fixed due to manufacturing defects refund the device amount.

Panasonic mobile worst service

Dear sir/madam,
I have purchased a panasonic p66 phone from shopeclues online, on dated 10/05/2017 with invoice no. Elil/sc/2356/16-17 and within 2 month i have face a issue of no network coverage some network issue some time networks come sometimes not comes. And problem no.2 is photo automatic deleted and automatic come but there is no any physical damage on touch back etc no any scratch on mobile. Sir i have submitted mobile in service centre total five times but problem is not solved. So please replace this mobile or refund my total money. Because i am not going to once again in service cetnter for repair. I also complain on helpline no. And complain no. Is c[protected]. Helpline officer is told me, call mr. Jaiprakash area manager. But mr. Jaiprakash is not receving my phone from 7 days. So please solve my problem otherwise i have only way to go consumer court.

Name-vishal tripathi
Mobile no. - [protected]
Address - gorakhpur up

We bought led 32 inch tv on 1.1.2015. After 1year sound come picture not come your service center susmeee electronics in kumbakonam, tamilnadu solve the problem at the cost of rs.3500.6month back same problem come. They rectify the problem. 3 days back again picture not come. Still they didn, t come within 2years we get frequently problem in t v. K kindly give permanent solution. They ignore our complaint

Dear sir mere eluga i2 ki battery 2 month pahle damage ho gayi thi jo garranty main thi jise abhi take badla nahi gaya hai main jab bhi service center jata houn to bar bar ek hafte bad aane ko kah diya jata hai. Jis se main bahut paresaan ho gaya houn. Kabhi kahate hai ki abhi battery nahi aayi hai kabhi kahate hai ki 8din baad aana. Mujhe koi santosh jank jabab nahi mila hai. Please help me

मै रामकृष्ण सोनेवाने न [protected] मैने 3 हप्ते पहले panasonic eluga a2 सिटी कलेक्शन, महाजन माकेर्ट नागपुर लिया। लेने के बाद से ही phone मे internet नही चल रहा था। customer care से बताया गया की service centre मे जाए। वहा software डाल कर दे दिया गया।अब internet चल रहा है परन्तु incoming call और outgoing call बन्द है।अब मै phone लेकर चक्कर काट रहा हू। panasonic को 9000/रूपये देने के बाद भी ये कचरा मिला मुझे।कृपया panasonic का phone लेने से बचे।customer की कोई help नही की जाती है।

मैं रामकृष्ण सोनेवाने मो न [protected] है।मैने तीन हफ्ते पहले सिटी कलेक्शन, नागपुर (महाराष्ट्र) से Panasonic eluga A2 खरीदा।परन्तु लेने के बाद से ही उस phone मे internet नही चल रहा था।customer care से बात किया तो उसने service center भेज दिया। उन्होंने software डाल कर दिया।अब internet चल रहा है परन्तु अब in coming call औऱ outgoing call बन्द हैं।औऱ मैं 9000/ रुपये देने के बाद भी phone लेकर services centre के चक्कर काट रहा हू।कोई थ्यान नही दे रहा।कृपया Panasonic लेने से बचे।

Dear sir,
I am requesting to you that my phone was not work before one year my phone model is "panasoni eluga l2" its not charging the battery and always shutting down. If the screen on it seems open then the seen and stopping the aid of eluga l2.
I am in very fedup please i need help. I want to replace my cellphone otherwise repair my phone please.

Model no: na-w65br
Date of purchase: 04/09/2016 (Under warranty)

Complaint no: r[protected]

Dated on 6th december and still there is no sign of resolving the issue.

My panasonic washing machine suddenly stopped working and not draining the water. I called the panasonic service helpline"r[protected]" and they sent an engineer. He inspected the washing machine and just cleaned the drain pipe and fixed back (Above was happened one month before) he didn't even clean the parts of machine instead made us to clean.

Again we have started facing the same issues by 5th of december. Since then i kept calling the panasonic helpdesk repeatedly from past three days. Each says that they will get the techinician to call me but no one has yet called. I have been waiting from last 4 days.

Can someone, please help me out to resolve this issue??

Note: 8th december they kept my call for hold for more than 10mins and no one answered once again..

Sir/madam,
I gave a complaint on 28.11.2017 on this site. Yet, there is no information to me. The following lines are again giving to you.
I gave my mobile model no. (Panasonic eluga 12) to m/s. Devayoni support service india pvt ltd., scr 15/e (666), bapuji nagar, bhubaneswar-751009 care center on 22.11.2017. After repairing, they called me to receive the mobile set. I received the mobile set on 24.11.2017 vide job sheet no. 1669 and gave rs. 950 for repairing cost. When calling others through my mobile set, same problem arises. Problem of my mobile set was that my voice not clear to other receiver and some noise in the mobile. Again, i went to the above center on 25.11.2017. They checked but did not find the problem. They did not say clear to me. Please kindly solve the problem immediately to avoid further complication.

My mobile no-[protected]