Panasonic India Complaints & Reviews

Hi,

I have a panasonic tv model no "th-42asm610d", we have sound problem since last one week. Hence, requesting you to please resolve the same on priority and share your executive details who will taking care my compliant.

Also find the attached bill for your reference.

Find the below my details for your reference.

Name:- brij nandan
Address :- rz-418- rz 19c/10c, gali no-3, main sagar pur delhi-110046.
Mobile no - [protected]/[protected]
Mail id: [protected]@gmail.com.

Waiting for your positive response.

Dear sir/madam,
I have purchased a panasonic phone from flipkart online, on dated[protected] with invoice no. Foysf[protected], and within 6 month i have face a issue of no network coverage some network issue some time networks come sometimes not comes but there is no any physical damage on touch back etc no any scratch on mobile but after visited the service center the care point durgapuri chowk shahdar the engineer told me that your phone will not covered in guarantee but there is no physical damage. But i agreed because i need my phone back asap but today almost one month completed yesterday i talka to mr. Ankit mobile no.[protected] he told me that your phone is in testing not completed yet now i want to that only one rf cable replacement take one month,
If yes than i didn’t purchse any panasonic mobile again.

Worst worst service face in my whole life.
Please do something my job card details are as follows:
Work order no. Sra/ps/17/00619. Dated :[protected]
Today date :[protected]
And this is just for your information i have used a borrowed phone from one of my friend you have to provide a standby phone for long time is you take any handset.

Thanks for your worst service experience.
Dalip singh
[protected]

What's happening in this phone
It's price is 8000+ and it's unable to give the features of video calling.
Video calling offline is most important useful features for india
You can see all types of 3g handset, all handsets have video calling features like samsung, micromax, intex, karbonn... Etc
Similar to you motorola was also unable to giving the features of video calling but now they given the updates of patches and they are now able to video call offline.
I m using your handset from 1 year panasonic p55 novo handset have accelent quality and also working good but have no any types o[censored]pdate not able to video call
Its to bad
Please give update...

Dear concern,
Please note that i have ordered a new mobile battery for my panasonic eluga mobile to the panasonic service centre agartala on 6th of oct 2017, but till now getting & even after several time follow up they didnt shown any interest, & finally today declared that they cant provide & also my advance amount is not refunded till now.

This is a huge harassment for me since from one month & total irresponsibility from your end. Also hampered my work due to unavailability of my mobile battery.

Please look into the matter urgently & reply with valid reason, & also going to file a complaint into the required authority.

We purchased mobile phone of panasonic eluga ray max on dt. 16/05/2017 (Bill attached), we face problem in charging so we send it to service center (Axe telecom faridabad) sr attached. They said that they want one week to repair it but after one month they are not able to give it to me in ok condition they said that mobile is send to company and call to panasonic customer care. When we call to customer care they said that the part is come from china and they are not able to confirm a date for my phone dispatch date (Complaint no.- c[protected]. Due to this i purchased a new phone. Now i want my phone on immediate basis or refund my money. This made mentally harassment to me also. Panasonic is a big brand name but services are too poor or we can say that they have no meant to customer after sales.
Pasonic is a worst company. My mob no [protected].

I, mr. Sahadev maikap have purchased one split ac (Panasonic cs-us 18ky/1.50 ton, invoice no. Bl/sa/1617/18500) from great eastern, behala branch on 28.1.2017, after that service boy come from i. K. Enterprise, baruipur, malancha, kolkata-145 and installed the ac.
After installation, we have faced some problem such as during rain the water licked from indoor unit. We already complaint three times but till now the problem not solved.

At last we come to know from your service team that

1) ac not fitted accordingly
2) out door unit wrongly fitted
3) the ac need to reinstallation.
4) they demand 1000/- for further installation and to solve the problem.

Kindly look after the matter and solve the problem immediately.

Thanking you,

With regards,

Sahadev maikap
Ph - [protected]

Today i checked the history of this case, and am really disappointed.
I found the first email was forwarded on mar 15 or 16 (Please find email attached at end) and we are still following without any resolution yet.

We are actively following since september in which i have been given wrong information many times.
Twice i was told replacement is being provided, information of some person manish was wrong etc..

I have visited pelican service centre twice in which phone was kept over a month without resolving the issue.
Still, the phone is with pelican under service after a suggestion from support to submit phone again.

Pelican latest updates were:
The phone is completely dead now. Its keypad, ring etc. Nothing is working.
They are also not sure how much time it will take to repair the phone.

This is post assurance from support to provide best services.

Email of 15/16 march,
Hello sir,

I recently purchased panasonic wireless landline phone.
Problem is when people call many times it does not ring.

Please provide assistance on how to proceed with this issue.

Thanks

We have purchased a microwave convection nnct641m
On 04.11.2012
Now the microwave is not functioning. We lodge complaint through toll free no.
Two times
But no response from the company customer care side.
The customers is purchasing your products to trust on the company that they will provide services long time. But all are false, the dealers are only interested on their profits, no bother about the customer.
You think in this way the customer will purchase your other products, like tv, washing machine and other electronic items.
This type of service is tarnishing the fame of the company.
Please do something and repair or replace the parts of the microwave on our cost.

Sir,
Recently my house holds including panasonic tv are shifted by maxwell packers from tadipatri, andhra pradesh state to chittorgarh, rajasthan. After assembling the tv, it was found that, tv screen is cracked.

The photograph is enclosed for your kind perusal.

Kindly provide the estimation cost for repair of the said tv.

Thanks & regards
K. Amaranatha reddy
[protected]

Sir, i had purchased panasonic fully automatic washing machine (Model no-na-f65b7) on[protected] from harsha retail, dharwad. But, its really hard to belive that the brand new washing machine makes so loud n harsh sound (Feels like train is moving arond in home)... We informed the company people and the technician from panasonic inspected it n said that the sound doesnt seems normal unlike other machines... So i kindly request you to provide piece to piece replacement of that machine... Early action n response is awaited in this matter...

(We are not not interested in any type of repairs of that machine since its brand new, further, yours is a reputed brand so we hope the goodwill of the company be extended)

I purchased a panasonic convection grill microwave oven from pai international yelahanka bangalore branch on 16th october 2017. But till now no one had come for installing the product. However i had to call the manager so many times regarding this which got frustrated and he will be stating that one of our executive will be in touch with you.

This is really a very bad situation which i had faced with this product.

I have a small query that after buying a new product which is about to install you are not caring then what guarantee you are providing to customers if it comes for any repair.

Please you have to pitch into this point and take some necessary action on this.

I have bought a panasonic eluga x-ray from flipkart. As i received it i found that it's camera is not working i made a complaint immediately to flipkart as they don't have return policy, they exchanged it but this time the camera quality was more poor than before so i complaint again. They told me to go service centre and i did the same. At service centre they changed the camera but they was unable to solve camera problem now they are telling. This phone has some mechinery problem. I am fed up now and going to complaint t consumer forum that i have been cheated by flipkart and panasonic both.. How a new phone is having such problems it means company was aware about such problems in perticular handsets of iemi no. Imei.[protected], which has been delivered by flipkart and then exchanged imei.[protected]. I want to get it return..

Order id: od[protected]
A defective product received through flipkart runied the diwali festival. Local service provider updated installation done without visiting the address. Replacement request raised rejected without any technician visit scheduled on 23rd oct @flipkart
Very disappointed and dishearten with services.

Request for replacement of product.

We purchased mobile phone of panasonic eluga ray max on dt. 16/05/2017 (Bill attached), we face problem in charging so we send it to service center (Axe telecom faridabad) sr attached. They said that they want one week to repair it but after 20 days they are not able to give it to me in ok condition they said that mobile is send to company and call to panasonic customer care. When we call to customer care they said that the part is come from china and they are not able to confirm a date for my phone dispatch date (Complaint no.- c[protected]. Due to this i purchased a new phone. Now i want my phone on immediate basis or refund my money. This made mentally harassment to me also. Panasonic is a big brand name but services are too poor or we can say that they have no meant to customer after sales.

Dear sir/madam,

This is to inform you about the inconvenience faced by us because of poor working conditions of panasonic ac model no. Cu-kc18sky3r-1/[protected], inspite of repeated verbal complaints about the air conditioning in panasonic customer care centre have yielded no results. This is in reference to the air conditioner i purchased from one of the company dealer (Great eastern - kolkata) on april-2017. After one month the air-conditioner was stop cooling and shutted down automaticaly, i raised a complaint in company customer care. The service man came and told its a problem of gas leakage. He filled the gas, but after one month the same problem was arose and started giving trouble. The room was not at all cool even though we tried to increase the temperature. No one of company service man resolved the problem. Requesting you to please look into the matter.

Thanks & regards,

Sunil kr singh

[protected]

I purchased panasonic led tv th32e200dx 32 " led hd ready tv on 25th september and company installed on oct 6th and very disappointed to say that within 1 week time my tv started showing complaints like panel with different colours and i need to restart to overcome the issue.
Very disappointing that when i contacted they have logged complaint and even they are not ready to replace the unit and one service guy visited and infirmed me that led panel is faulty and need to be replaced and it will take 1 month time. What a pathetic product and there is no proper response from service guys and really fed up now to chase and looking forward tp tale it up legally. Attached snapshots of my display along with bills and warranty card

I am unable to use my tv even after 1 week of installation and i highly recommend to all not to go for panasonic any more as per mu suffering and view. Attached snapshot of my display you can review the difficulty

Panasonic mobile-eluga a2 was given to repair on 15 sep 2017 due to optimising problem at switch on the mobile data at your authorised service centre hari balaji electronics, kolhar, ahmednagar.

Company replay dt - 29 sep 2017 that "your sr rvsrn1709hbe00019 has repaired. Pls. Visit service centre within 5 days to collect your device."

But after many visits & communications the firm has told that, the said mobile was still awaiting from company & hence not delivered yet.

Hence you are requested to trace & return my repaired mobile as earliest.

We gave our Panasonic eluga a2 for repairing to DIYA TELECOM, after 10 days they told us that this phone cannot be repaired and told that give it to the place from where you bought it and take your new mobile .
when we went to the shop they asked for a monogram letter which was not given to us because of this we could not give a new device
So pls help us in receiving our new device.

Reference against ro no rvsrn1710ccp00009,
My mobile problem not connect to charging pin but service center said to my mobile sent to delhi for diagnostic if any after that dignost battery problem, battery will get rs 1525 as per discuss with service center i agree to pay this but battery is not available in stock,
Please check first battery connector also i think battery is ok condition if battery not ok please sent me report

Mr ajoy ghosh of panasonic, promised us a service of rs 750 before puja. It's almost over by 1 month we haven't received any kind of service and mr. Ajoy promised again to refund the money on 9th oct but there isn't any response from him ever since. This is the worst possible service by such a reputed company.in this era of consumerism, this is not expected.