Panasonic India Complaints & Reviews

Today i checked the history of this case, and am really disappointed.
I found the first email was forwarded on mar 15 or 16 (Please find email attached at end) and we are still following without any resolution yet.

We are actively following since september in which i have been given wrong information many times.
Twice i was told replacement is being provided, information of some person manish was wrong etc..

I have visited pelican service centre twice in which phone was kept over a month without resolving the issue.
Still, the phone is with pelican under service after a suggestion from support to submit phone again.

Pelican latest updates were:
The phone is completely dead now. Its keypad, ring etc. Nothing is working.
They are also not sure how much time it will take to repair the phone.

This is post assurance from support to provide best services.

Email of 15/16 march,
Hello sir,

I recently purchased panasonic wireless landline phone.
Problem is when people call many times it does not ring.

Please provide assistance on how to proceed with this issue.

Thanks

We have purchased a microwave convection nnct641m
On 04.11.2012
Now the microwave is not functioning. We lodge complaint through toll free no.
Two times
But no response from the company customer care side.
The customers is purchasing your products to trust on the company that they will provide services long time. But all are false, the dealers are only interested on their profits, no bother about the customer.
You think in this way the customer will purchase your other products, like tv, washing machine and other electronic items.
This type of service is tarnishing the fame of the company.
Please do something and repair or replace the parts of the microwave on our cost.

Sir,
Recently my house holds including panasonic tv are shifted by maxwell packers from tadipatri, andhra pradesh state to chittorgarh, rajasthan. After assembling the tv, it was found that, tv screen is cracked.

The photograph is enclosed for your kind perusal.

Kindly provide the estimation cost for repair of the said tv.

Thanks & regards
K. Amaranatha reddy
[protected]

Sir, i had purchased panasonic fully automatic washing machine (Model no-na-f65b7) on[protected] from harsha retail, dharwad. But, its really hard to belive that the brand new washing machine makes so loud n harsh sound (Feels like train is moving arond in home)... We informed the company people and the technician from panasonic inspected it n said that the sound doesnt seems normal unlike other machines... So i kindly request you to provide piece to piece replacement of that machine... Early action n response is awaited in this matter...

(We are not not interested in any type of repairs of that machine since its brand new, further, yours is a reputed brand so we hope the goodwill of the company be extended)

I purchased a panasonic convection grill microwave oven from pai international yelahanka bangalore branch on 16th october 2017. But till now no one had come for installing the product. However i had to call the manager so many times regarding this which got frustrated and he will be stating that one of our executive will be in touch with you.

This is really a very bad situation which i had faced with this product.

I have a small query that after buying a new product which is about to install you are not caring then what guarantee you are providing to customers if it comes for any repair.

Please you have to pitch into this point and take some necessary action on this.

I have bought a panasonic eluga x-ray from flipkart. As i received it i found that it's camera is not working i made a complaint immediately to flipkart as they don't have return policy, they exchanged it but this time the camera quality was more poor than before so i complaint again. They told me to go service centre and i did the same. At service centre they changed the camera but they was unable to solve camera problem now they are telling. This phone has some mechinery problem. I am fed up now and going to complaint t consumer forum that i have been cheated by flipkart and panasonic both.. How a new phone is having such problems it means company was aware about such problems in perticular handsets of iemi no. Imei.[protected], which has been delivered by flipkart and then exchanged imei.[protected]. I want to get it return..

Order id: od[protected]
A defective product received through flipkart runied the diwali festival. Local service provider updated installation done without visiting the address. Replacement request raised rejected without any technician visit scheduled on 23rd oct @flipkart
Very disappointed and dishearten with services.

Request for replacement of product.

We purchased mobile phone of panasonic eluga ray max on dt. 16/05/2017 (Bill attached), we face problem in charging so we send it to service center (Axe telecom faridabad) sr attached. They said that they want one week to repair it but after 20 days they are not able to give it to me in ok condition they said that mobile is send to company and call to panasonic customer care. When we call to customer care they said that the part is come from china and they are not able to confirm a date for my phone dispatch date (Complaint no.- c[protected]. Due to this i purchased a new phone. Now i want my phone on immediate basis or refund my money. This made mentally harassment to me also. Panasonic is a big brand name but services are too poor or we can say that they have no meant to customer after sales.

Dear sir/madam,

This is to inform you about the inconvenience faced by us because of poor working conditions of panasonic ac model no. Cu-kc18sky3r-1/[protected], inspite of repeated verbal complaints about the air conditioning in panasonic customer care centre have yielded no results. This is in reference to the air conditioner i purchased from one of the company dealer (Great eastern - kolkata) on april-2017. After one month the air-conditioner was stop cooling and shutted down automaticaly, i raised a complaint in company customer care. The service man came and told its a problem of gas leakage. He filled the gas, but after one month the same problem was arose and started giving trouble. The room was not at all cool even though we tried to increase the temperature. No one of company service man resolved the problem. Requesting you to please look into the matter.

Thanks & regards,

Sunil kr singh

[protected]

I purchased panasonic led tv th32e200dx 32 " led hd ready tv on 25th september and company installed on oct 6th and very disappointed to say that within 1 week time my tv started showing complaints like panel with different colours and i need to restart to overcome the issue.
Very disappointing that when i contacted they have logged complaint and even they are not ready to replace the unit and one service guy visited and infirmed me that led panel is faulty and need to be replaced and it will take 1 month time. What a pathetic product and there is no proper response from service guys and really fed up now to chase and looking forward tp tale it up legally. Attached snapshots of my display along with bills and warranty card

I am unable to use my tv even after 1 week of installation and i highly recommend to all not to go for panasonic any more as per mu suffering and view. Attached snapshot of my display you can review the difficulty

Panasonic mobile-eluga a2 was given to repair on 15 sep 2017 due to optimising problem at switch on the mobile data at your authorised service centre hari balaji electronics, kolhar, ahmednagar.

Company replay dt - 29 sep 2017 that "your sr rvsrn1709hbe00019 has repaired. Pls. Visit service centre within 5 days to collect your device."

But after many visits & communications the firm has told that, the said mobile was still awaiting from company & hence not delivered yet.

Hence you are requested to trace & return my repaired mobile as earliest.

We gave our Panasonic eluga a2 for repairing to DIYA TELECOM, after 10 days they told us that this phone cannot be repaired and told that give it to the place from where you bought it and take your new mobile .
when we went to the shop they asked for a monogram letter which was not given to us because of this we could not give a new device
So pls help us in receiving our new device.

Reference against ro no rvsrn1710ccp00009,
My mobile problem not connect to charging pin but service center said to my mobile sent to delhi for diagnostic if any after that dignost battery problem, battery will get rs 1525 as per discuss with service center i agree to pay this but battery is not available in stock,
Please check first battery connector also i think battery is ok condition if battery not ok please sent me report

Mr ajoy ghosh of panasonic, promised us a service of rs 750 before puja. It's almost over by 1 month we haven't received any kind of service and mr. Ajoy promised again to refund the money on 9th oct but there isn't any response from him ever since. This is the worst possible service by such a reputed company.in this era of consumerism, this is not expected.

Hi flipkart delivered the phone panasonic p55 max on 12/sep/2017,
I had a problem of phone getting restarted while on call, at times in mid night approx in a day it used to get restarted around 8-10times, i had gone to my native on 30th of sep 2017 when i saw the phone it was switched off, i tried to switch it on but it didn't get switched on, i tried charging with the original charger & tried switching it on again but nothing changed. On 2nd of october 2017 before leaving back to bangalore i tried switching on the phone it got switched on and battery was around 20% and i plugged the charger again to charge the phone for 1hour wen i saw the battery % after charging for an hour it was around 23% (3%was increased after charging for an hour) on 2nd evening we left back to bangalore on 3rd morning i charged the phone for couple hours it was 100% felt happy and left to office. After reaching office i noticed the battery getting drained very badly from100% to 60% within 2hours, imagine the 5000mah battery getting drained so quickly.
I googled out wer is the authorised panasonic service centre located in bangalore. For my luck i found out the service centre at indiranagar which is around 2kms from my residence. Then took permission at my office and reached the service centre and told my problem to the person who was handling customers,
She saw the phone and told me that the phone need to be submitted and they will take 3days to update the status, i handed over the phone to them collected the acknowledgement and left the place. After 3 days i called the service centre to enquire the status they said they are not able to solve the problem so they will try with new software and update within a day, i called them on said day again and enquired the status then they said they couldn't solve the problem with software & there is an issue with mother board and they will replace the mother board so need 7-15days of time. I told them to replace and return the phone asap.
Service centre person called me today on 13/10/2017 and i went to service centre to collect the phone i waited for 30mins and when enquired they handed over the phone by collecting the acknowledgement and told me to check the person she herself tried to switch on but phone didn't get switched on they she said she will charge for few mins and give the phone, after 20mins she brought the phone and handed over to me then when i checked the battery percentage it was 8% and i clicked on camera front camera was opened and tried to open the back camera but couldn't change the mode then i handed the phone to the technician and him to check he said there settings to be changed and took it back, after few mins when i again enquired about the phone they said it will half an more and it was already 2+ hours of my time spent in the service centre, i got irritated and told the person to call the manager when she called the manager with an idiotic attitude he said he is very busy and let the customer wait for sometime, i got irritated again and told him to come and answer me as i have already wasted 2+hrs. Then like a rowdy he came and asked me what is the problem i narrated my story and asked him why didn't the technician check these problems without calling the customer and he started to convince me by saying all nonsense things about his technician and i told him i am not satisfied with this service by then even the technician had reached the place he told tell the customer to call the panasonic customer care no. And get the details of the phone,
Then i asked him what is the use of service centre then if i had to call the panasonic customer care.
I told them to write me a mail by telling me to contact customer care. Arrogantly both replied why should we write you write a mail and we will reply, i told them i will write a mail and asked to revert back.. And wrote a mail to them by keeping pansoncic emails id in cc,

I was in the service centre for around 5 hours and even tried calling the panasonic customer care and narrating the story to them nothing went positive to me.

At last the service centre guys told me they will check and they may take again 7days of time to replace the mother board again and they said they will call back.

I left the place as helpless

I want the refund as i have been cheated by giving an repaired phone,
And mentally been tortured by the authorised service centre

And within a month phone as gone to service for an replacement of mother board

Service centre name is sri sai cells located in indiranagar bangalore karnataka

If any lawyer can help i am ready to take this case legally

Waiting for the refund

I’m writing this mail with a huge disappointment and i never expected such a cheating from panasonic.
I purchased your 40 inch led tv from flipkart on 24.12.2016 and gifted to my brother in law. After the installation to till date your tv has been malfunctioned 3 times.
Every time you service center executive come and repair that but i want to know that is it really worth of 28 thousand for such a garbage.

I never expected this thing from panasonic. I have enclosed the invoice copy for your reference and i wann my money back.
Pls. Take back your garbage and refund my money at earliest.

Your early response and solution is expected.

I have bought a panasonic smart phone eluga ray max model on line through flipkart on[protected]. When i make a call to some one or receive a call the speaker volume is very feeble;even when the loudspeaker is on. This complaint has been persisting even after i went to "settings" and kept the speaker volume at its maximum level. So after great difficulty i had located a panasonic authorized service centre viz. M/s. Rk communications in my home city madurai, tamilnadu. So i gave it to that service centre 0n 03/10/2017 with the specific complaint about the speaker and loudspeaker. After about 10 days today on 12/10/2017. But to my great dismay i found that there was no improvement at all, in the speaker volume level even though it was claimed that a new speaker has been replaced. Panasonic being a reputed international company should come forward to recall this model which is a total failure and compensate by replacing it by a improved version.
R. Sathiyabal

Purchased window ac1.5 ton on 3rd of may 2017 model no. Cw-pc1817ya/[protected] from electronic store in faridabad after installation we found a huge vibration with bad smell coming out o[censored]nit 4 times customer service came to check the unit after the complain but the problem remain the same. 4th time quality control from panasonic came to check and found huge vibration and they make the video to record the sound after the inspection they informed us this unit has to be replaced and we will inform you within a week today 12 of october 2017 i received a call from company that we are going to replace the compressor. A question is if the unit in defective since beginning and 4 service man checked and tried to fix the problem but failed. The unit is in warranty period and the problem is since beginning why we fix the compressor or fan in new ac. They should have to replace the complete unit instead of doing cheap indian mentality service to show company standard. If this is real panasonic company operating under panasonic they have to replace the whole unit without any question.
I hope this company is going to take action regarding this complaint seriously to replace the whole unit instead of placing the stickers.

Thank you

Panasonic alkaline water purifier was bought in may 2017 after v got to know that alkaline water helps in cancer patient n so v got this for our daughter. Installation time technician didnt hv ph meter. Last month v bought ph paper n found that all the three outlets provide water of same ph. Alkaline 1 & 2 outlets should provide high ph water, as marketed by panasonic but thats not the reality in our case. Since a month v have been calling customer care but our problem is still unresolved. Kindly look into this asap.

My panasonic tv not getting on itself and its pending for almost two weeks (Since oct 3rd) and the panasonic person visited twice, first (Oct 7th) circuit board is faulty and need to be replaced and the next time the engineer came (Oct 11th) with new board and for my shock it is also faulty as per the engineer. I do not know why it was not tested before coming to customer location. It is compete time waste and as per them they will come with new board this weekend and no one gives assurance even the asm i contacted whether it will work or not but no assurance. Im struggling to get this done since 2 weeks

Panasonic complaint no:r[protected]

If this time not worked i need a full tv replacement