Panasonic India Complaints & Reviews

I have bought panasonic p66 mega mobile.. My phones display was not working properly so i gave it to panasonic service centre in ludhiana on 2nd of august.. My phone is under warranty.. Company said they will give me a new phone in replacement but i have not received it yet.. They are saying they don't have new p66 mega mobile... What the hell is this... Company is not having this model... They said they will give some other mobile in replacement but they are not solving my issue... Please help

I brought my eluga max ray four months back and for last 2 months it is in service center. Even with continuous follow-up, no proper reply from service center & panasonic customer care. I'm afraid that i lost my mobile. Can i raise police complaint about this? Or any legal action or how to get my mobile back.

Job no: peu/ps/17/00120

Service center: pc support
Shop g 8 ashoka mall, bund garden road, pune - 411001, opposite sun n sand hotel

Hello sir i purchased panasonic eluga note mobile 11 months ago from online from flip kart app i lost my bill anywhere so i want a duplicate bill of my model panasonic eluga note so please sir send me a duplicate copy on my email id
My order id od[protected]
[protected]@yahoo.com
Pls sir send me a bill because i want to repair my display.

Tv purchase location dehu road from sanjay enterprises.

Dear sir / madam,

We purchased a new tv on saturday. Ms ashwini had sent a person to install for wall mount. Mr ajinkya who came for wall mount on sunday evening found the old sony bravia tv mount already on the wall and had just put it on with no screws attached. The picture quality is worst.

Later as the shop was closed on monday we could just remove the tv from the mount as the screws were just hanging out. We took it to the shop on
Tuesday. Since it was a sony mount ajinkya was not able to tighten the screws. He promised us to visit again next day and took our signatures. He did not come next day. After the shopkeeper complained he came on tuesday night 10.00 pm. It was disgusting to see the same guy again at night we sent him back.

We thought that ajinkya is a new joiner and did not know to install so again asked the shopkeeper to send some one else. We took the tv home and as i had leaves on saturday and sundays again asked for some one else to be sent for installation.

Ashwini agreed to send some one post noon on sunday. Sachin called us and said that he will show up in 10 mins and later after 2 hrs when given a call found that his mobile was switched off.

Later, gorakh patil gave us a call when we chased the matter with ashwini.
He came in half an hour and we informed him the whole thing. He is an acquaintance of ajinkya and asked 200 rs per nail for removal of the earlier installation of sony bravia tv. We had no option but to send him back as we were not ready to pay more. Gorakh was rude he just used the phrase "marathi madhye bola" which is usually used by the shiv saniks. Most public in pune is from mumbai and we do not have to deal with threats while purchasing a tv from ruffians sent by your company.

This is worst customer service at the first impression. We do not want a product from panasonic which gives us such a worst customer service since later if we face problems we will be encountering such bad people..

Our shopkeeper is ready to do the replacement but the warranty has to be erased. The tv continues to remain brand new. Please accept the same as you can do the necessary changes and repack it for selling as you are the manufacturer. We have left the tv in the shop yesterday with its complete packing.

We want to do a replacement with sony bravia by paying extra money.
Shopkeeper agrees with us. Please do the needful. Sony bravia customer service is excellent and we have used it for more than 2 years with superfine picture quality until it was physically damaged by our 2 year old.

Regards,

S jayabalan

Mara led tabel stand pa tha achanak chalta chalta chalta nicha girgaya uska bajay sa led ka display crack ho gaya mana today morning ma call center ma complent ragestier karwaya uska bad service center sa call aya unohhna pucha kya problem ha to mana bata diya ab service senter wala bolraha ha ki 12000 rs lagaga. Mar led within warnty ha only 2 mon

I would like to inform you that i am a panasonic customer. I have purchased a 42 " led tv - model th 42a410d[protected] from m/s qrs, kottayam, as per invoice no.[protected] for rs 48, 000/-) considering the reputation brand value of tv advertisement. The warranty period for the said tv was for one year. Initially the tv was functioning properly but after 2 years ie, in dec. 2016, the tv was not functioning properly and the matter is reported your office. I was asked to carry the tv to your kozhikode service centre, which is about 80 kms from my home. Neverthless i called a taxi and took my tv to kozhikode service centre. They found that back light was damaged and should be replaced, the total cost was rs. 4, 500/- plus service charge 1000/- plus 1500/ taxi charge i incurred. (Bill no. 2170 dt. 14/01/2017) after 7 months, the complaint appeared again and on 02/09/2017 and lodged a complaint again (Request no. R[protected] but til date nobody has attended the complaint. I dont know the back light was really replaced or not. I strongly believe that they are cheating innocent customers. I regret to inform you that i am not able to pay about 7000/- for repairing tv every six months. There are wide range of products under panasonic. Then why you are providing low quality spares and poor service. Hence i request you to look into the matter and direct your service centre to repair or replace the defective parts free of cost and without charging any service fee. I expect a positive response from you within 3 days otherwise i have no other option but to approach consumer redressal forum and to share the grievance with social media.

Yours faithfully,

Preman m
Kalpetta, wayanad, kerala state.
Mob no. [protected]

Here is a complaint against your service i had my mobile deposit your device center at 13th september prblem sensor, charging issue, battery back up, network, reciever issue&sms typing issue they told me maximum time 10days but now my mobile does not received custmor care is not better answer give they had afraid me i was so tired. Name - rinku els form number rvsrn1709ttm00023, imei 1st :[protected] imei 2nd:[protected] the service of tara tele& mobile was very bad their address shopno 35, melaram schoolmarket near sachdeva hospital karnal, haryana

My panasonic smart vierra 42 inch led tv has stopped working after voltage fluctuation. Panasonic technician visited my place and asked to repair a part on the mother board and is a very small issue.

After 2 days, service center informed me that my tv is ready and will be delivered next day between 3 to 3:30 pm. I have also confirmed the delivery on the very day again but the tv has not been delivered.

Next day i have got a call and ask my confirmation if they should order the part which was very surprising for me. Anyway, i confirmed over phone but again on the next day i have got a call from the same service center that the part is not available and tv could not be repaired. They informed that they are going to return the tv.

Please help me to sort out this issue. How can i trust this service centre.

I have given my dual camera of panasonic make at your authorised service center at guwahati named as new digital world, rehabar, guwahati due to malfunctioning of lcd display on 17.07.2017 job no:18604.
The service center has not completed the repair and gives irresponsible answers and my camera is still with the cetnter.
Please look into the matter at the earliest.

P. Srinagesh
Oil india limited
Duliajan
[protected]

"service standards & product quality of world class panasonic"

New request no. R[protected] dt 15.09.2017

Earlier service request no. R[protected] dt 01.09.2017

Led smart tv model no te-40 es -500d

The above brand new tv stopped working within13 days of installation. The adapter was changed after a gap of 15 days on 14.09.2017 at 20.00 hrs & the tv again failed working at 22.00 hrs.

The service request is pending for 18 days. Today i. E 18.09.17, the technician is saying pcb is to be replaced. Before that on 15.09.17, he advised mother board is to be changed. Prior to that on 04.09.17, the technician said that adapter is to be replaced. The tv has been dismantled by your technician four times and they are not closing the tv properly i. E screws of the tv are found on the ground.

I have been advised that in case of brand new tvs if the tv is not restored within seven days, new tv set is provided by panasonic.in view of the persistent problem with the tv kindly arrange for repalcement immediately.

Date of installation of tv is 18.08.2017

I purchased a panasonic eluga ray mobile phone on flipkart which was billed on 18th july 2017. On 5th september within less than 2 months of delivery the display stopped functioning. The mobile charges and switches on but does not go beyond the “android “ screen. I took the unit to the panasonic service centre in south kolkata on 9th september 2017 (Job nos 2106) where the technician tells me that there seems to be sulphur formation on the edge of the connector point which controls the display and this has probably happened due to moisture or water leakage. It will not be done under warranty and minimum cost will be rs.1000/- plus parts if required.
After that i did not get any call from the centre till i followed up on 15th september and was told that they will check and let me know. That call also never came. On 18th september i again called them and was told that it will cost rs.1000/- plus rs.4000/- to repair the phone. The phone originally cost rs.7999/- and now i am shocked to know that i need to pay rs.5000/- to repair it.
I bought the phone because of the features, the brand and most importantly because most components are made in india. I am now regretting my decision to trust a brand which is relatively new in this segment.
If water has leaked the unit would have stopped functioning immediately…it did not.. Sulphur does not form overnight and takes time. It is clear that the unit / part was defective from the time it has been manufactured and the brand does not seem to have the manufacturing expertise to build good smart phones.in india moisture, sweat and humidity are known truths and if a mobile is not build for these conditions it is best not purchased.
I strongly advise buyers interested in this brand to stay away from it completely.

Dear sir,
I am umesh kumar my product detail is given below.

Panasonic ac split cuyc12rky3-1.

I have called a panasonic ac mechanic his name pervej, and mobile no. [protected]. My ac is out of warranty so he take 2200.00 to fix my ac. But ac is still not cooling. After that i called and told him my previous problem and then he abuse me & put down my phone.
Kindly cooperate us as soon as possible.
Thanking you.
Umesh kumar
([protected])

I bought 58 inches Panasonic LEaD TV from exclusive Panasonic showroom of M/s G. M. Trader sector 22-B, Chandigarh vide bill no GM22-1291 dtd 30.06.3017, under contest of "the Panasonic the greatest sale time" on confirmation to deliver delivery of free gift of Croma dinning set.

I have visited showroom more than 20 times for gift however every time owner is used to saying that it will be directly delivered but no proper response is given by them.

This is pathetic service given by the Panasonic.

Kindly suggest what legal action can be taken against the company and dealer as well.

Regards
Sanjay
Mail [protected]@yahoo.com

Dear sir,

I have given my panasonic dual camera hx-dc1 for repairing of malfunctioning of lcd screen at your guwahati service centre named as new digital world, rehabari on 17.07.2017, job no 18604
Till today the camera was not repaired andreply from the centre person is very irresponsible and they are not in a position to repair and give it back to me.

Please take up the issue urgently since its already three and half months i deposited for repair.

Awaiting for your reply.

Regards,

P. Srinagesh.
Oil india limited
Duliajan
Mobile:[protected]

I purchased panasonic 40"inch led tv on 15.08.2017 through bajaj finance.
But this led not working from 14.09.2017 due to screen/pannel problem.
Before 14.09.2017 i saw a red line in blank led screen for few second.
But from 14.09.2017 hole screen is still hole blue and red line.
I was lodge a complaint in customer care [protected].
Then a technician had visit my home and check led.
He hammering in led screen from his hand.
And then he told me please press this point. Then he catch a pic of my led. Tv
And he gone.
After few minutes i received a call. Then he told me your led had broken. And not cover in warranty. You pay 24500 rs then i repair your led.
Tb maine kha bhai main to led dekh rha tha achank red line aakar tv blank ho gya. This is a product fault.
Prantu usne sunne se inkar kar diya.
Aaj 15.09.17 ko jb maine punh customer care men complain kiya to mujhe is no [protected] se call aaya aur gali dete hue dhamki dene lga. Maine use samjhaya prantu wh nhin ruka to maine phone cut kr diya.
Ab mujhe lg rha hai ki mai n panasonic ka led le kr phns chuka hun. Aivm kan ka bhi khatra ho chuka hai.
Please help me.
Please resolved my problem.

Sir/madam
With respect, i am infroming you that very recently (Month of july) i purchased one set of panasonic landline phone model no : kx-ts400sx (Black coloured) and serial no : 1d51b0432093 (Mfg month and year may 2017) through online from infibeam.com. Now that phone is not working as its dialtone remain constant. For which call can not be possible. Please help

Thanking you yours
Subrata chakraborty
Shillong

It's been only half a month i brought a mobile phone (Panasonic eluga) from flipkart. From day one whenever i put my phone on charging it gets hot. I don't use my phone while charging. I know the basic hygienes o[censored]sing mobile phones.
Within 10 to 15 minutes it's battery get warm like hell. I feel like not using it.
I am sure that this phone battery is not good and can cause some serious damages.
Please reply asap.

I bought a panasonic mobile phone (Panasonic p55 novo 3gb (Champagne gold) 4g volte) in february, 2017 for inr 8, 514. Since the time, it has been purchased, it always has charging problems. The battery life is terrible. Full charging lasts only for 3 hours. And now, it is not getting charged at all.
- this phone has a very poor touch and the biggest pain area is charging, it's charger has stopped working in just 6 months and phone itself dies down in 2-3 hours.

I went to panasonic service center on july 22, 2017. They provide me doa bag for replacement on aug 18, 2017. I asked panasonic customer care they direct me to ebay. Then i asked ebay, they direct me to ebay seller where i bought. But seller closed his shop permanently, so he directs me to panasonic customer care. Customer care doesnt properly respond me. After a long struggle. Customer care provide me reqest number for mobile replacement. They promised me to solve the issue in 5 days. After 5days i called customer care his number is +91 [protected]. He said, mobile is not in stock. It wll come from karur (Tamilnadu). So he requested me to wait for 4days. After 4 days i called him. Again requested me to wait for 2days. After 2day i called him on[protected]. I can't reach him bt phone number. Its totally iritating process. Fake process. I have all proof. I will file case against pansonic. Please dont buy panasonic products

Dear sir,

I have purchase a panasonic led 32" date 24.06.17. The distributor say that gift is confirm rs. 2, 000/-. But till date i have not receive the gift. I have many times went the panasonic distributor m/s liberty marketing, ashok nagar, main road, udaipur (Rajasthan) 313001. The distributor say that he told the company & company in gift is end. Gift is new ready some time & gift is dispatch but not receive.