Panasonic India Complaints & Reviews

Panasonic alkaline water purifier was bought in may 2017 after v got to know that alkaline water helps in cancer patient n so v got this for our daughter. Installation time technician didnt hv ph meter. Last month v bought ph paper n found that all the three outlets provide water of same ph. Alkaline 1 & 2 outlets should provide high ph water, as marketed by panasonic but thats not the reality in our case. Since a month v have been calling customer care but our problem is still unresolved. Kindly look into this asap.

My panasonic tv not getting on itself and its pending for almost two weeks (Since oct 3rd) and the panasonic person visited twice, first (Oct 7th) circuit board is faulty and need to be replaced and the next time the engineer came (Oct 11th) with new board and for my shock it is also faulty as per the engineer. I do not know why it was not tested before coming to customer location. It is compete time waste and as per them they will come with new board this weekend and no one gives assurance even the asm i contacted whether it will work or not but no assurance. Im struggling to get this done since 2 weeks

Panasonic complaint no:r[protected]

If this time not worked i need a full tv replacement

Dear anand,

Thank you for your prompt response on this. I would like to speak to your senior authority if possible because panasonic product is spoiling its brand image.

As i mentioned earlier, i have also been using toshiba lcd for last 3 years but never faced a single problem then why panasonic got faulty within 1.5 years though it's costly than toshiba.

Now my simple request is either replaced your faulty product or accept that the quality of panasonic products is inferior than toshiba.

I want immediate solution on this.

Regards
Arif hussain
+91-[protected]
+91-[protected]

Show quoted text
Dear anand,

I appreciate your reply on my query. However, please understand that if an another product is being used for 3 years without any single issue which is of lesser amount and at the same time the product from company gets issues twice in 1.5 years then there is seriously something wrong. I am not saying quality of panasonic all products is poor but the experience i got had put me in doubt that i should neither bought a product from panasonic nor i should recommend it to anybody.

Show quoted text
Dear anand,

Instead of giving discount, just give me a mail saying that toshiba is better than panasonic in its quality. As a consumer, i can share only my experience.

I shall not ask for any other thing from your company.

Regards,
Arif hussain
Show quoted text
Dear anand,

I am not asking for your discount, infact i am ready to pay full amount.

The only thing which i am asking is that you just reply me mentioning that your panasonic quality is poor than toshiba's lower priced tv.

That's it. And if you cant wrote it then provide me your senior or ceo contact details. I will ask him the same question before i take it legally up with consumer forum.

Regards
Arif hussain
Show quoted text
I am still waiting for your revert.

Hide quoted text

On 6 oct 2017 3:42 pm, "arif hussain" wrote:
Dear anand,

I am not asking for your discount, infact i am ready to pay full amount.

The only thing which i am asking is that you just reply me mentioning that your panasonic quality is poor than toshiba's lower priced tv.

That's it. And if you cant wrote it then provide me your senior or ceo contact details. I will ask him the same question before i take it legally up with consumer forum.

Regards
Arif hussain

On 6 oct 2017 15:15, "northzone helpline" wrote:
Dear mr. Hussain,

Greetings!!

This is in regards to the complaint of your panasonic (Th-32d400d), bearing serial # (I6geg09695).

We once again regret to inform you that we would not be able to provide more discount.

Solicit your kind understanding in this regards.

Warm regards,

Anand kumar

Voc - customer service

Panasonic india private limited.

From: arif hussain [mailto:arifhussain1983. [protected]@gmail.com]
Sent: 06 october 2017 10:16

To: northzone helpline
Subject: re: v[protected] poor quality


Dear anand,

I am still waiting for your reply on this.

Regards

Arif hussain

[protected]

On 26 sep 2017 7:29 pm, "arif hussain" wrote:

Dear anand,

Instead of giving discount, just give me a mail saying that toshiba is better than panasonic in its quality. As a consumer, i can share only my experience.

I shall not ask for any other thing from your company.

Regards,

Arif hussain

On 26 september 2017 at 13:00, northzone helpline wrote:

Dear mr. Hussain,

Greetings!!

This is in regards to the complaint of your panasonic (Th-32d400d), bearing serial # (I6geg09695).

Thank you for patronizing panasonic product and without any prejudice we once again regret for the inconvenience caused at your end.

It is our best endeavor to provide you with impeccable product experience at panasonic. Our products pass through rigorous quality checks which are globally recognized; therefore, panasonic products stand out as best in terms of quality and service of the products.

Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day.

The feedback shared by you regarding the product quality is appreciated. After an extensive research by our certified technical support engineer, we found that the product has developed a fault during its normal usage.

We understand that you expect a costless or discounted service for the product. We would like to inform you that the warranty of your product has been expired and as such, the same product is out of warranty now.

The unit needs to be repaired to rectify the defect reported by yourself. The total repair cost for your product is rs. (3, 420/-)

Keeping customer satisfaction in mind, panasonic would like to offer you 25% discount on part.

Thus, to conclude, we would not be able to cater to your request for free of cost repair.

Kindly share your acceptance basis which we can process your request on priority basis.

Nevertheless, we would like to take this opportunity to thank you for your feedback and to give us any other opportunity to serve you. Please confirm your decision so that the necessary repair work can be carried out in your product.

Regards,

Anand kumar

Voc - customer service

Panasonic india private limited.

From: arif hussain [mailto:arifhussain1983. [protected]@gmail.com]
Sent: 25 september 2017 13:05

To: northzone helpline
Subject: re: v[protected] poor quality

Dear anand,

I appreciate your reply on my query. However, please understand that if an another product is being used for 3 years without any single issue which is of lesser amount and at the same time the product from company gets issues twice in 1.5 years then there is seriously something wrong. I am not saying quality of panasonic all products is poor but the experience i got had put me in doubt that i should neither bought a product from panasonic nor i should recommend it to anybody.

On 25 sep 2017 12:29 pm, "northzone helpline" wrote:

Dear mr. Hussain,

Greetings!!

Thank you for patronizing panasonic product and without any prejudice we once again regret for the inconvenience caused at your end.

It is our best endeavor to provide you with impeccable product experience at panasonic. Our products pass through rigorous quality checks which are globally recognized. Along with that, employees at our service centers and other offices go through extensive training programs on soft skills, customer centricity and people management along with product knowledge.

Having said that, we always believe that our customers are the best judge and may help with improving our products and services. Therefore, we take every feedback with an assurance of improvement with every passing day.

We would like to reassure you that we are trying to resolve the concern raised by you amicably.

You shall hear from us in next 24 hrs. With an update.

Regards,

Anand kumar

Voc - customer service

Panasonic india private limited.

From: arif hussain [mailto:arifhussain1983. [protected]@gmail.com]
Sent: 22 september 2017 21:05
To: northzone helpline
Subject: re: v[protected] poor quality

Dear anand,

Thank you for your prompt response on this. I would like to speak to your senior authority if possible because panasonic product is spoiling its brand image.

As i mentioned earlier, i have also been using toshiba lcd for last 3 years but never faced a single problem then why panasonic got faulty within 1.5 years though it's costly than toshiba.

Now my simple request is either replaced your faulty product or accept that the quality of panasonic products is inferior than toshiba.

I want immediate solution on this.

Regards

Arif hussain

+91-[protected]

+91-[protected]

On 22 sep 2017 2:03 pm, "northzone helpline" wrote:

Dear mr. Hussain,

Good afternoon!!

This has reference to the below mail regarding performance of your lcd tv.

Firstly, we would like to apologize for the inconvenience caused to you.

We are also in receipt of your email dated[protected] received from desk of our top management.

We have forwarded your request to the service team and our concerned team are working on it.

Please cooperate with us and await for some time.

We will get back to you shortly with an update.

Regards,

Anand kumar

Voc - customer service

Panasonic india private limited.

From: arif hussain [mailto:arifhussain1983. [protected]@gmail.com]
Sent: 20 september 2017 01:00
To: helpline; service head
Subject: poor quality

Dear team,

I bought a lcd last year in june and within 1.5 years i faced problems with it. Simultaneously i have been using toshiba lcd which costed me less than panasonic 3 years ago but i didn't find any small problem with it. This panasonic tv gets restarted automatically within few minutes now.

I contacted your customer care and they sent an engineer and he told me that there is some problem with main board and it will cost me around 4000 rupees. My question is why should i bear that cost when i already faced problem in this twice in one and half year. I understand that warranty is for one year so does it mean that the product will last only for 1 year?

I am high dissatisfied with the quality of the parts being used by panasonic because toshiba is far better than what you deliver to your customers.

Please get it rectified immediately at your own cost because i can't accept this.

Hope for your positive response soon.

Regards

Arif hussain

[protected]

[protected]

I have a panasonic eluga turbo handset.
Since last 3-4 days i started using a vodafone karnataka prepaid sim connection. I have 1 gb data usage limit per day. But i am not able to use the mobile internet as it goes off suddenly and then i am not able to connect again after all kinds of troubleshooting.
Issue started happening from 6th oct 2017 within 3-4 days o[censored]sage.

I didn't face similar issue even once when i used the same sim in nokia lumia 720.

Please look into this asap.

I have given my panasonic eluga note mobile in normal physical condition to dombivli service center acs sun enterprises o 25th sep 2017 under warranty period. There was touch screen issue in hand set. Work oder no is dbd/ps/17/00409. On 6th i have recieved my mobile but mobile was got locked after inserting sim. They unlock the mobile but on off button was broken by them. Actually they have broken the on off button during repair of mobile but have fixed temprarery from inside when i told them on off button is not working the concerned person told that on off button lies like that only, it has not broken, it is in proper condition. But when i denied to take my mobile then they changed their statement that button has broken and they will not repair that as it is not under warranty period and part is not available with them and told me to use broken button only. After arguing they again fix temprory from inside. Now they are blaming that i have broked that button. Actually they use very carelessly mobile during repair. I have seen on 25th sep while submitting my mobile, in front of me they were dropping my mobile parts here and there. Now they are telling that mobile repairing may takes 25 days that also not fix may be more than that and it will be chargeable. They really provide worst service. Why i ll pay as it in not my default. Close this type of service center. From starting only they were trying to charge me. Please look into the matter seriously.

Dear sir/madam,

I have purchased mobile phone from flipkart panasonic eluga 700, have received on time, once i have insert simcard and keep on charge then start using phone but the temperature was 44 c' also take one snap shots through camera and the photo shows with yellow shades then call to customer care, they provide techno person from jeeva, he has download one apps and check all technically specification but in temperature part it shows 40 c and 44 c,
Whenever i call to some one within 5 minutes it gives too much heat even i can't talk properly.
The worst part for me is your customer care executive gives excuse for replacement every time.
So, kindly do the needful

Regards
Anil vekariya
[protected]

In this regard i would like to bring your kind attention that i already made complaint regarding reparing/serving of panasonic tv model number-panasonic led-th-40a400dx sr. No. 14rdj00915 which was purchased from dreams electronics, sector.11, gandhinagar, gujrat on 05/09/2016. However, the reply on my complaint is yet to be received from your side. Moreover, the technical staff of panasonic company came to residence three days to rectify the defects on th complaint of the panasonic tv. Further, the technician has also change some accessories in the tv. But the same has not been functioning even after replacing the spare part. Further, the technician has informed that the mother board of the television has been out of order. However, it is brought to your notice that the mother board of the television has already been replaced on 14/09/2017 and new one was installed. However, the mother board which was installed has became defective within short duration i. E., by iving service only a period of 16 days. The technician of the panasonic company on checking the television has again informed that the the functioning will be made after 02 to 03 days. However, the warranty of the television has been completed. I also regret to say that only one year has completed. But the television of panasonic company which is reputed in industry has not giving proper functioning for the customer satisfaction and repeatedly going on repairing as the tv has not given full satisfaction of the customer. Thus, i request you once again to look into the matter personally and to take immediate remedial action t replace the spares of the television and may also possible to take needful action to replace the television by providing new television for the customer satisfaction.in case, necessary action on this part has not been taken by your company, i am inclined to proceed to customer court for allegation on the fault of panasonic company.

Regards,

Kamal kant
Asstt. Sub. Inspector
Crpf,

Hi sir this side arun from noida 63 by mistake i buy panasonic eluga pulse mobile phone till date of 29 aug. 2017 with this imei no. I. E [protected] under my name arun sharma contact no.[protected] i call 50 times in cuatomer care i call 15 times manangers i visit 5 times panasonic service centre i sumbit my mobile for repair but no one help me out to rapair my mobile i am so confussed no one try to do understand my problem till today i have submitted my mobile date of 27 of september 2017 in neil commnication in noida sir its my last hope i am gonna raise this compaint in your wall hope so u will be understand that these peoples are just playing with customers feeling thats it sir please it my request please resolved my problem i am unspeachless now i hope u will fix my issue as well here is have so many compaints but i have very less time for typing hear but its my suggestion to other peoples dont buy any kind of panasonic product if you buy you see by yourself better what these guys are doing with customers rude behaviour no work only enjoying parties they are it could be you it could be me also no one is there to help sad customers i hate with panasonic services please resolved my issue as soon as you can thanks...

Dear help line team,

I have bought a panasonic led tv from panasonic which is in under warranty period.
Few days back this screen got buzzled while running.

I have called customer care for this they sent one technical person, that guy was very much rude and very un-obedient he has started with me that i have broke this led tv.
Then i have asked him to leave my home and don’t come back again.

I am calling customer care since many days but the same person is replying after getting call from cc.

I want my tv to be repair otherwise i will report this consumer court.

Regards

Rahul tomar | senior production executive

M: +91 - [protected]

Hindustan unilever limited
Plot no. 1, sector 1a, i. I. E., ranipur,
Haridwar - 249403, uttarakhand

I bought a panasonic eluga note rs.8100/- from tata cliq on 10 aug 2017. Yesterday, i saw a crack near the charging point & now it is developing more. I contact service center in madurai, tn & they told to replace the total panel & display unit with the cost of rs. 7000. Why they are charging too much price? & it is available 600 rupees in market.

Purchased panasonic eluga a3 pro 32 gb s. No b074wxvqfj on 15 sept 17 through amazon. Facing problems in playing videos and when i switch off/on it works for some time and after some time the problem remains continue. Customer care services also contacted but all in vain. Kindly help me to resolve this problem.
M/no [protected]
[protected]

I purchased a panasonic led tv 42" model th42c410d sl no. I6eds12137 from m/s great eastern appliances pvt ltd, tollygunge, kolkata paying rs. 47500.00 on 18.06.2016. Within15 months of purchase, the tv stopped working. There was no display at first, but the sound was there. Then that also stopped. We booked a complaint on 22.09.2017, reference no. R[protected]. The technician came and examined the tv and told that there's some problem with the motherboard and for changing it, he quoted an amount of rs. 4000.00 and we agreed to pay it. Then after three days, he visited again and this time he said that the panel is damaged and needs to be replaced. And the cost of replacement is around rs. 25000/-. Then we visited m/s great eastern appliances pvt ltd tollygunge and informed them of our problem. At first they said that the cost of replacing the panel would be about r. 15000/-. But when we said that the company technician had quoted a different price, they had a discussion among themselves and said that it would amount to rs. 25000/-. According to them, the best solution is to buy a new tv. They also offered to buy back the damaged tv at a hefty price of rs. 1000/-. We are thinking of taking the legal measures against the manufacturer for making a substandard product and also, the dealer for making a fool o[censored]nsuspecting consumers. We are never going to buy another panasonic product.

Brijesh r s
97/1 c g road
Kolkata 700040

I purchased first time panasonic moible till date of[protected] but after completing 4 days mobile is showing weakness like problem in ear voice incoming and when i reached panasonic service centre your one of guy told me system is down he gived me tat. And ask me for after 24 hours when i reached again your againt can't give me due so still its too much time but my problem is same to same soo down your sheeters of your services and stop scaming peoples i dont want you any more...

I have purchased a mobile model no p85 from flipcart in august. There was a problem in on-off, and auto off so at servise center [a. K. Enterprises bahraich] i submitted handset alongwith bill of purchase on date-22/08/2017 but till date i have no any solution after 36days. It is not fair as a reputed company. I have many problems to communicate with my people. Please resolve my problem quick.

Ac thik nahi kiya aur call meri close bhi krdi aap k service centre walo ne gas leakage ki problem hai ac main aur jet service krdi aur in logo se hi gas bhi leakage hui hai.

In ki galti hai main kyu charges du aur jet service k maine pay bhi kr deye.

Bs us din ac thik chala fir gas leakage ho gai.

Plez aapse request hai meri meri gas refill karede free of cost aur leakage ko dur karade.

Jb se leya hai pareshan kr rekha hai mujhe is ac ne

JunaidÂ

[protected]

[protected]

Dear sir/madam,
With due respect i am not satisfied with your panasonic service centre situated at manoj complex pathankot they are harrasing me since two days and not attending my complain, my whole business depends on my both plasma led's
Due to your service centre i am booking my whole function to another parties so my kindly request to repair my plasma as soon as possible, if your company provides this kind of service then i recommend all my concern to not purchase panasonic products

Regards
Rakesh kumar
S/o sh tirlok nath
Contact no [protected], [protected]

I have bought panasonic p66 mega mobile.. My phones display was not working properly so i gave it to panasonic service centre in ludhiana on 2nd of august.. My phone is under warranty.. Company said they will give me a new phone in replacement but i have not received it yet.. They are saying they don't have new p66 mega mobile... What the hell is this... Company is not having this model... They said they will give some other mobile in replacement but they are not solving my issue... Please help

I brought my eluga max ray four months back and for last 2 months it is in service center. Even with continuous follow-up, no proper reply from service center & panasonic customer care. I'm afraid that i lost my mobile. Can i raise police complaint about this? Or any legal action or how to get my mobile back.

Job no: peu/ps/17/00120

Service center: pc support
Shop g 8 ashoka mall, bund garden road, pune - 411001, opposite sun n sand hotel

Hello sir i purchased panasonic eluga note mobile 11 months ago from online from flip kart app i lost my bill anywhere so i want a duplicate bill of my model panasonic eluga note so please sir send me a duplicate copy on my email id
My order id od[protected]
[protected]@yahoo.com
Pls sir send me a bill because i want to repair my display.

Tv purchase location dehu road from sanjay enterprises.

Dear sir / madam,

We purchased a new tv on saturday. Ms ashwini had sent a person to install for wall mount. Mr ajinkya who came for wall mount on sunday evening found the old sony bravia tv mount already on the wall and had just put it on with no screws attached. The picture quality is worst.

Later as the shop was closed on monday we could just remove the tv from the mount as the screws were just hanging out. We took it to the shop on
Tuesday. Since it was a sony mount ajinkya was not able to tighten the screws. He promised us to visit again next day and took our signatures. He did not come next day. After the shopkeeper complained he came on tuesday night 10.00 pm. It was disgusting to see the same guy again at night we sent him back.

We thought that ajinkya is a new joiner and did not know to install so again asked the shopkeeper to send some one else. We took the tv home and as i had leaves on saturday and sundays again asked for some one else to be sent for installation.

Ashwini agreed to send some one post noon on sunday. Sachin called us and said that he will show up in 10 mins and later after 2 hrs when given a call found that his mobile was switched off.

Later, gorakh patil gave us a call when we chased the matter with ashwini.
He came in half an hour and we informed him the whole thing. He is an acquaintance of ajinkya and asked 200 rs per nail for removal of the earlier installation of sony bravia tv. We had no option but to send him back as we were not ready to pay more. Gorakh was rude he just used the phrase "marathi madhye bola" which is usually used by the shiv saniks. Most public in pune is from mumbai and we do not have to deal with threats while purchasing a tv from ruffians sent by your company.

This is worst customer service at the first impression. We do not want a product from panasonic which gives us such a worst customer service since later if we face problems we will be encountering such bad people..

Our shopkeeper is ready to do the replacement but the warranty has to be erased. The tv continues to remain brand new. Please accept the same as you can do the necessary changes and repack it for selling as you are the manufacturer. We have left the tv in the shop yesterday with its complete packing.

We want to do a replacement with sony bravia by paying extra money.
Shopkeeper agrees with us. Please do the needful. Sony bravia customer service is excellent and we have used it for more than 2 years with superfine picture quality until it was physically damaged by our 2 year old.

Regards,

S jayabalan