Panasonic India Complaints & Reviews

Hi flipkart delivered the phone panasonic p55 max on 12/sep/2017,
I had a problem of phone getting restarted while on call, at times in mid night approx in a day it used to get restarted around 8-10times, i had gone to my native on 30th of sep 2017 when i saw the phone it was switched off, i tried to switch it on but it didn't get switched on, i tried charging with the original charger & tried switching it on again but nothing changed. On 2nd of october 2017 before leaving back to bangalore i tried switching on the phone it got switched on and battery was around 20% and i plugged the charger again to charge the phone for 1hour wen i saw the battery % after charging for an hour it was around 23% (3%was increased after charging for an hour) on 2nd evening we left back to bangalore on 3rd morning i charged the phone for couple hours it was 100% felt happy and left to office. After reaching office i noticed the battery getting drained very badly from100% to 60% within 2hours, imagine the 5000mah battery getting drained so quickly.
I googled out wer is the authorised panasonic service centre located in bangalore. For my luck i found out the service centre at indiranagar which is around 2kms from my residence. Then took permission at my office and reached the service centre and told my problem to the person who was handling customers,
She saw the phone and told me that the phone need to be submitted and they will take 3days to update the status, i handed over the phone to them collected the acknowledgement and left the place. After 3 days i called the service centre to enquire the status they said they are not able to solve the problem so they will try with new software and update within a day, i called them on said day again and enquired the status then they said they couldn't solve the problem with software & there is an issue with mother board and they will replace the mother board so need 7-15days of time. I told them to replace and return the phone asap.
Service centre person called me today on 13/10/2017 and i went to service centre to collect the phone i waited for 30mins and when enquired they handed over the phone by collecting the acknowledgement and told me to check the person she herself tried to switch on but phone didn't get switched on they she said she will charge for few mins and give the phone, after 20mins she brought the phone and handed over to me then when i checked the battery percentage it was 8% and i clicked on camera front camera was opened and tried to open the back camera but couldn't change the mode then i handed the phone to the technician and him to check he said there settings to be changed and took it back, after few mins when i again enquired about the phone they said it will half an more and it was already 2+ hours of my time spent in the service centre, i got irritated and told the person to call the manager when she called the manager with an idiotic attitude he said he is very busy and let the customer wait for sometime, i got irritated again and told him to come and answer me as i have already wasted 2+hrs. Then like a rowdy he came and asked me what is the problem i narrated my story and asked him why didn't the technician check these problems without calling the customer and he started to convince me by saying all nonsense things about his technician and i told him i am not satisfied with this service by then even the technician had reached the place he told tell the customer to call the panasonic customer care no. And get the details of the phone,
Then i asked him what is the use of service centre then if i had to call the panasonic customer care.
I told them to write me a mail by telling me to contact customer care. Arrogantly both replied why should we write you write a mail and we will reply, i told them i will write a mail and asked to revert back.. And wrote a mail to them by keeping pansoncic emails id in cc,

I was in the service centre for around 5 hours and even tried calling the panasonic customer care and narrating the story to them nothing went positive to me.

At last the service centre guys told me they will check and they may take again 7days of time to replace the mother board again and they said they will call back.

I left the place as helpless

I want the refund as i have been cheated by giving an repaired phone,
And mentally been tortured by the authorised service centre

And within a month phone as gone to service for an replacement of mother board

Service centre name is sri sai cells located in indiranagar bangalore karnataka

If any lawyer can help i am ready to take this case legally

Waiting for the refund

I’m writing this mail with a huge disappointment and i never expected such a cheating from panasonic.
I purchased your 40 inch led tv from flipkart on 24.12.2016 and gifted to my brother in law. After the installation to till date your tv has been malfunctioned 3 times.
Every time you service center executive come and repair that but i want to know that is it really worth of 28 thousand for such a garbage.

I never expected this thing from panasonic. I have enclosed the invoice copy for your reference and i wann my money back.
Pls. Take back your garbage and refund my money at earliest.

Your early response and solution is expected.

I have bought a panasonic smart phone eluga ray max model on line through flipkart on[protected]. When i make a call to some one or receive a call the speaker volume is very feeble;even when the loudspeaker is on. This complaint has been persisting even after i went to "settings" and kept the speaker volume at its maximum level. So after great difficulty i had located a panasonic authorized service centre viz. M/s. Rk communications in my home city madurai, tamilnadu. So i gave it to that service centre 0n 03/10/2017 with the specific complaint about the speaker and loudspeaker. After about 10 days today on 12/10/2017. But to my great dismay i found that there was no improvement at all, in the speaker volume level even though it was claimed that a new speaker has been replaced. Panasonic being a reputed international company should come forward to recall this model which is a total failure and compensate by replacing it by a improved version.
R. Sathiyabal

Purchased window ac1.5 ton on 3rd of may 2017 model no. Cw-pc1817ya/[protected] from electronic store in faridabad after installation we found a huge vibration with bad smell coming out o[censored]nit 4 times customer service came to check the unit after the complain but the problem remain the same. 4th time quality control from panasonic came to check and found huge vibration and they make the video to record the sound after the inspection they informed us this unit has to be replaced and we will inform you within a week today 12 of october 2017 i received a call from company that we are going to replace the compressor. A question is if the unit in defective since beginning and 4 service man checked and tried to fix the problem but failed. The unit is in warranty period and the problem is since beginning why we fix the compressor or fan in new ac. They should have to replace the complete unit instead of doing cheap indian mentality service to show company standard. If this is real panasonic company operating under panasonic they have to replace the whole unit without any question.
I hope this company is going to take action regarding this complaint seriously to replace the whole unit instead of placing the stickers.

Thank you

Panasonic alkaline water purifier was bought in may 2017 after v got to know that alkaline water helps in cancer patient n so v got this for our daughter. Installation time technician didnt hv ph meter. Last month v bought ph paper n found that all the three outlets provide water of same ph. Alkaline 1 & 2 outlets should provide high ph water, as marketed by panasonic but thats not the reality in our case. Since a month v have been calling customer care but our problem is still unresolved. Kindly look into this asap.

My panasonic tv not getting on itself and its pending for almost two weeks (Since oct 3rd) and the panasonic person visited twice, first (Oct 7th) circuit board is faulty and need to be replaced and the next time the engineer came (Oct 11th) with new board and for my shock it is also faulty as per the engineer. I do not know why it was not tested before coming to customer location. It is compete time waste and as per them they will come with new board this weekend and no one gives assurance even the asm i contacted whether it will work or not but no assurance. Im struggling to get this done since 2 weeks

Panasonic complaint no:r[protected]

If this time not worked i need a full tv replacement

Dear anand,

Thank you for your prompt response on this. I would like to speak to your senior authority if possible because panasonic product is spoiling its brand image.

As i mentioned earlier, i have also been using toshiba lcd for last 3 years but never faced a single problem then why panasonic got faulty within 1.5 years though it's costly than toshiba.

Now my simple request is either replaced your faulty product or accept that the quality of panasonic products is inferior than toshiba.

I want immediate solution on this.

Regards
Arif hussain
+91-[protected]
+91-[protected]

Show quoted text
Dear anand,

I appreciate your reply on my query. However, please understand that if an another product is being used for 3 years without any single issue which is of lesser amount and at the same time the product from company gets issues twice in 1.5 years then there is seriously something wrong. I am not saying quality of panasonic all products is poor but the experience i got had put me in doubt that i should neither bought a product from panasonic nor i should recommend it to anybody.

Show quoted text
Dear anand,

Instead of giving discount, just give me a mail saying that toshiba is better than panasonic in its quality. As a consumer, i can share only my experience.

I shall not ask for any other thing from your company.

Regards,
Arif hussain
Show quoted text
Dear anand,

I am not asking for your discount, infact i am ready to pay full amount.

The only thing which i am asking is that you just reply me mentioning that your panasonic quality is poor than toshiba's lower priced tv.

That's it. And if you cant wrote it then provide me your senior or ceo contact details. I will ask him the same question before i take it legally up with consumer forum.

Regards
Arif hussain
Show quoted text
I am still waiting for your revert.

Hide quoted text

On 6 oct 2017 3:42 pm, "arif hussain" wrote:
Dear anand,

I am not asking for your discount, infact i am ready to pay full amount.

The only thing which i am asking is that you just reply me mentioning that your panasonic quality is poor than toshiba's lower priced tv.

That's it. And if you cant wrote it then provide me your senior or ceo contact details. I will ask him the same question before i take it legally up with consumer forum.

Regards
Arif hussain

On 6 oct 2017 15:15, "northzone helpline" wrote:
Dear mr. Hussain,

Greetings!!

This is in regards to the complaint of your panasonic (Th-32d400d), bearing serial # (I6geg09695).

We once again regret to inform you that we would not be able to provide more discount.

Solicit your kind understanding in this regards.

Warm regards,

Anand kumar

Voc - customer service

Panasonic india private limited.

From: arif hussain [mailto:arifhussain1983. [protected]@gmail.com]
Sent: 06 october 2017 10:16

To: northzone helpline
Subject: re: v[protected] poor quality


Dear anand,

I am still waiting for your reply on this.

Regards

Arif hussain

[protected]

On 26 sep 2017 7:29 pm, "arif hussain" wrote:

Dear anand,

Instead of giving discount, just give me a mail saying that toshiba is better than panasonic in its quality. As a consumer, i can share only my experience.

I shall not ask for any other thing from your company.

Regards,

Arif hussain

On 26 september 2017 at 13:00, northzone helpline wrote:

Dear mr. Hussain,

Greetings!!

This is in regards to the complaint of your panasonic (Th-32d400d), bearing serial # (I6geg09695).

Thank you for patronizing panasonic product and without any prejudice we once again regret for the inconvenience caused at your end.

It is our best endeavor to provide you with impeccable product experience at panasonic. Our products pass through rigorous quality checks which are globally recognized; therefore, panasonic products stand out as best in terms of quality and service of the products.

Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day.

The feedback shared by you regarding the product quality is appreciated. After an extensive research by our certified technical support engineer, we found that the product has developed a fault during its normal usage.

We understand that you expect a costless or discounted service for the product. We would like to inform you that the warranty of your product has been expired and as such, the same product is out of warranty now.

The unit needs to be repaired to rectify the defect reported by yourself. The total repair cost for your product is rs. (3, 420/-)

Keeping customer satisfaction in mind, panasonic would like to offer you 25% discount on part.

Thus, to conclude, we would not be able to cater to your request for free of cost repair.

Kindly share your acceptance basis which we can process your request on priority basis.

Nevertheless, we would like to take this opportunity to thank you for your feedback and to give us any other opportunity to serve you. Please confirm your decision so that the necessary repair work can be carried out in your product.

Regards,

Anand kumar

Voc - customer service

Panasonic india private limited.

From: arif hussain [mailto:arifhussain1983. [protected]@gmail.com]
Sent: 25 september 2017 13:05

To: northzone helpline
Subject: re: v[protected] poor quality

Dear anand,

I appreciate your reply on my query. However, please understand that if an another product is being used for 3 years without any single issue which is of lesser amount and at the same time the product from company gets issues twice in 1.5 years then there is seriously something wrong. I am not saying quality of panasonic all products is poor but the experience i got had put me in doubt that i should neither bought a product from panasonic nor i should recommend it to anybody.

On 25 sep 2017 12:29 pm, "northzone helpline" wrote:

Dear mr. Hussain,

Greetings!!

Thank you for patronizing panasonic product and without any prejudice we once again regret for the inconvenience caused at your end.

It is our best endeavor to provide you with impeccable product experience at panasonic. Our products pass through rigorous quality checks which are globally recognized. Along with that, employees at our service centers and other offices go through extensive training programs on soft skills, customer centricity and people management along with product knowledge.

Having said that, we always believe that our customers are the best judge and may help with improving our products and services. Therefore, we take every feedback with an assurance of improvement with every passing day.

We would like to reassure you that we are trying to resolve the concern raised by you amicably.

You shall hear from us in next 24 hrs. With an update.

Regards,

Anand kumar

Voc - customer service

Panasonic india private limited.

From: arif hussain [mailto:arifhussain1983. [protected]@gmail.com]
Sent: 22 september 2017 21:05
To: northzone helpline
Subject: re: v[protected] poor quality

Dear anand,

Thank you for your prompt response on this. I would like to speak to your senior authority if possible because panasonic product is spoiling its brand image.

As i mentioned earlier, i have also been using toshiba lcd for last 3 years but never faced a single problem then why panasonic got faulty within 1.5 years though it's costly than toshiba.

Now my simple request is either replaced your faulty product or accept that the quality of panasonic products is inferior than toshiba.

I want immediate solution on this.

Regards

Arif hussain

+91-[protected]

+91-[protected]

On 22 sep 2017 2:03 pm, "northzone helpline" wrote:

Dear mr. Hussain,

Good afternoon!!

This has reference to the below mail regarding performance of your lcd tv.

Firstly, we would like to apologize for the inconvenience caused to you.

We are also in receipt of your email dated[protected] received from desk of our top management.

We have forwarded your request to the service team and our concerned team are working on it.

Please cooperate with us and await for some time.

We will get back to you shortly with an update.

Regards,

Anand kumar

Voc - customer service

Panasonic india private limited.

From: arif hussain [mailto:arifhussain1983. [protected]@gmail.com]
Sent: 20 september 2017 01:00
To: helpline; service head
Subject: poor quality

Dear team,

I bought a lcd last year in june and within 1.5 years i faced problems with it. Simultaneously i have been using toshiba lcd which costed me less than panasonic 3 years ago but i didn't find any small problem with it. This panasonic tv gets restarted automatically within few minutes now.

I contacted your customer care and they sent an engineer and he told me that there is some problem with main board and it will cost me around 4000 rupees. My question is why should i bear that cost when i already faced problem in this twice in one and half year. I understand that warranty is for one year so does it mean that the product will last only for 1 year?

I am high dissatisfied with the quality of the parts being used by panasonic because toshiba is far better than what you deliver to your customers.

Please get it rectified immediately at your own cost because i can't accept this.

Hope for your positive response soon.

Regards

Arif hussain

[protected]

[protected]

I have a panasonic eluga turbo handset.
Since last 3-4 days i started using a vodafone karnataka prepaid sim connection. I have 1 gb data usage limit per day. But i am not able to use the mobile internet as it goes off suddenly and then i am not able to connect again after all kinds of troubleshooting.
Issue started happening from 6th oct 2017 within 3-4 days o[censored]sage.

I didn't face similar issue even once when i used the same sim in nokia lumia 720.

Please look into this asap.

I have given my panasonic eluga note mobile in normal physical condition to dombivli service center acs sun enterprises o 25th sep 2017 under warranty period. There was touch screen issue in hand set. Work oder no is dbd/ps/17/00409. On 6th i have recieved my mobile but mobile was got locked after inserting sim. They unlock the mobile but on off button was broken by them. Actually they have broken the on off button during repair of mobile but have fixed temprarery from inside when i told them on off button is not working the concerned person told that on off button lies like that only, it has not broken, it is in proper condition. But when i denied to take my mobile then they changed their statement that button has broken and they will not repair that as it is not under warranty period and part is not available with them and told me to use broken button only. After arguing they again fix temprory from inside. Now they are blaming that i have broked that button. Actually they use very carelessly mobile during repair. I have seen on 25th sep while submitting my mobile, in front of me they were dropping my mobile parts here and there. Now they are telling that mobile repairing may takes 25 days that also not fix may be more than that and it will be chargeable. They really provide worst service. Why i ll pay as it in not my default. Close this type of service center. From starting only they were trying to charge me. Please look into the matter seriously.

Dear sir/madam,

I have purchased mobile phone from flipkart panasonic eluga 700, have received on time, once i have insert simcard and keep on charge then start using phone but the temperature was 44 c' also take one snap shots through camera and the photo shows with yellow shades then call to customer care, they provide techno person from jeeva, he has download one apps and check all technically specification but in temperature part it shows 40 c and 44 c,
Whenever i call to some one within 5 minutes it gives too much heat even i can't talk properly.
The worst part for me is your customer care executive gives excuse for replacement every time.
So, kindly do the needful

Regards
Anil vekariya
[protected]

In this regard i would like to bring your kind attention that i already made complaint regarding reparing/serving of panasonic tv model number-panasonic led-th-40a400dx sr. No. 14rdj00915 which was purchased from dreams electronics, sector.11, gandhinagar, gujrat on 05/09/2016. However, the reply on my complaint is yet to be received from your side. Moreover, the technical staff of panasonic company came to residence three days to rectify the defects on th complaint of the panasonic tv. Further, the technician has also change some accessories in the tv. But the same has not been functioning even after replacing the spare part. Further, the technician has informed that the mother board of the television has been out of order. However, it is brought to your notice that the mother board of the television has already been replaced on 14/09/2017 and new one was installed. However, the mother board which was installed has became defective within short duration i. E., by iving service only a period of 16 days. The technician of the panasonic company on checking the television has again informed that the the functioning will be made after 02 to 03 days. However, the warranty of the television has been completed. I also regret to say that only one year has completed. But the television of panasonic company which is reputed in industry has not giving proper functioning for the customer satisfaction and repeatedly going on repairing as the tv has not given full satisfaction of the customer. Thus, i request you once again to look into the matter personally and to take immediate remedial action t replace the spares of the television and may also possible to take needful action to replace the television by providing new television for the customer satisfaction.in case, necessary action on this part has not been taken by your company, i am inclined to proceed to customer court for allegation on the fault of panasonic company.

Regards,

Kamal kant
Asstt. Sub. Inspector
Crpf,

Hi sir this side arun from noida 63 by mistake i buy panasonic eluga pulse mobile phone till date of 29 aug. 2017 with this imei no. I. E [protected] under my name arun sharma contact no.[protected] i call 50 times in cuatomer care i call 15 times manangers i visit 5 times panasonic service centre i sumbit my mobile for repair but no one help me out to rapair my mobile i am so confussed no one try to do understand my problem till today i have submitted my mobile date of 27 of september 2017 in neil commnication in noida sir its my last hope i am gonna raise this compaint in your wall hope so u will be understand that these peoples are just playing with customers feeling thats it sir please it my request please resolved my problem i am unspeachless now i hope u will fix my issue as well here is have so many compaints but i have very less time for typing hear but its my suggestion to other peoples dont buy any kind of panasonic product if you buy you see by yourself better what these guys are doing with customers rude behaviour no work only enjoying parties they are it could be you it could be me also no one is there to help sad customers i hate with panasonic services please resolved my issue as soon as you can thanks...

Dear help line team,

I have bought a panasonic led tv from panasonic which is in under warranty period.
Few days back this screen got buzzled while running.

I have called customer care for this they sent one technical person, that guy was very much rude and very un-obedient he has started with me that i have broke this led tv.
Then i have asked him to leave my home and don’t come back again.

I am calling customer care since many days but the same person is replying after getting call from cc.

I want my tv to be repair otherwise i will report this consumer court.

Regards

Rahul tomar | senior production executive

M: +91 - [protected]

Hindustan unilever limited
Plot no. 1, sector 1a, i. I. E., ranipur,
Haridwar - 249403, uttarakhand

I bought a panasonic eluga note rs.8100/- from tata cliq on 10 aug 2017. Yesterday, i saw a crack near the charging point & now it is developing more. I contact service center in madurai, tn & they told to replace the total panel & display unit with the cost of rs. 7000. Why they are charging too much price? & it is available 600 rupees in market.

Purchased panasonic eluga a3 pro 32 gb s. No b074wxvqfj on 15 sept 17 through amazon. Facing problems in playing videos and when i switch off/on it works for some time and after some time the problem remains continue. Customer care services also contacted but all in vain. Kindly help me to resolve this problem.
M/no [protected]
[protected]

I purchased a panasonic led tv 42" model th42c410d sl no. I6eds12137 from m/s great eastern appliances pvt ltd, tollygunge, kolkata paying rs. 47500.00 on 18.06.2016. Within15 months of purchase, the tv stopped working. There was no display at first, but the sound was there. Then that also stopped. We booked a complaint on 22.09.2017, reference no. R[protected]. The technician came and examined the tv and told that there's some problem with the motherboard and for changing it, he quoted an amount of rs. 4000.00 and we agreed to pay it. Then after three days, he visited again and this time he said that the panel is damaged and needs to be replaced. And the cost of replacement is around rs. 25000/-. Then we visited m/s great eastern appliances pvt ltd tollygunge and informed them of our problem. At first they said that the cost of replacing the panel would be about r. 15000/-. But when we said that the company technician had quoted a different price, they had a discussion among themselves and said that it would amount to rs. 25000/-. According to them, the best solution is to buy a new tv. They also offered to buy back the damaged tv at a hefty price of rs. 1000/-. We are thinking of taking the legal measures against the manufacturer for making a substandard product and also, the dealer for making a fool o[censored]nsuspecting consumers. We are never going to buy another panasonic product.

Brijesh r s
97/1 c g road
Kolkata 700040

I purchased first time panasonic moible till date of[protected] but after completing 4 days mobile is showing weakness like problem in ear voice incoming and when i reached panasonic service centre your one of guy told me system is down he gived me tat. And ask me for after 24 hours when i reached again your againt can't give me due so still its too much time but my problem is same to same soo down your sheeters of your services and stop scaming peoples i dont want you any more...

I have purchased a mobile model no p85 from flipcart in august. There was a problem in on-off, and auto off so at servise center [a. K. Enterprises bahraich] i submitted handset alongwith bill of purchase on date-22/08/2017 but till date i have no any solution after 36days. It is not fair as a reputed company. I have many problems to communicate with my people. Please resolve my problem quick.

Ac thik nahi kiya aur call meri close bhi krdi aap k service centre walo ne gas leakage ki problem hai ac main aur jet service krdi aur in logo se hi gas bhi leakage hui hai.

In ki galti hai main kyu charges du aur jet service k maine pay bhi kr deye.

Bs us din ac thik chala fir gas leakage ho gai.

Plez aapse request hai meri meri gas refill karede free of cost aur leakage ko dur karade.

Jb se leya hai pareshan kr rekha hai mujhe is ac ne

Junaid

[protected]

[protected]

Dear sir/madam,
With due respect i am not satisfied with your panasonic service centre situated at manoj complex pathankot they are harrasing me since two days and not attending my complain, my whole business depends on my both plasma led's
Due to your service centre i am booking my whole function to another parties so my kindly request to repair my plasma as soon as possible, if your company provides this kind of service then i recommend all my concern to not purchase panasonic products

Regards
Rakesh kumar
S/o sh tirlok nath
Contact no [protected], [protected]