Panasonic India Complaints & Reviews

The av cable of my led tv with model no. Th-l42dt50d which is k2kyyyy00199 (Cable model no.) has been damaged by rats because of which i'm not able to perform any function related to cable connection so kindly help me to get this cable asap because panasonic servive center here in haridwar (Uttarakhand), is not givinga any positive responce regarding this.

Bought a panasonic led tv 40 inches last year october.
Earlier this weak suddenly in the morning when we switched on the tv there was a crack coming up at the bottom of the screen but there was no physical damage done to the screen externally as there is no mark on the screen.
We lodged a complain with our dhanbad panasonic centre and a technician came for a visit he said this is an exterior damage done to the tv which is not covered in the warranty agreement but as we are repeatedly saying no external damage was done by us as there is no mark on the screen and nor was it hit.
I would like you to look into this issue with utmost priority and let us know how panasonic can help us here in after sales service because this is really unacceptable because the technician is proving me a liar any help here would be really appreciated.

Registered mobile number : [protected]
Job number : r[protected]

We have purchased a microwave convection nnct641m
On 04.11.2012
Now the microwave is not functioning. We lodge complaint through toll free no.
Two times
But no response from the company customer care side.
The customers is purchasing your products to trust on the company that they will provide services long time. But all are false, the dealers are only interested on their profits, no bother about the customer.
You think in this way the customer will purchase your other products, like tv, washing machine and other electronic items.
This type of service is tarnishing the fame of the company.
Please do something and repair or replace the parts of the microwave on our cost.

The mobile was purchased online and became defective 6 months after purchase. Since then we have been following up with the local service centre as well as the service team in panasonic. Even the doa of the handset was created but we were told by the company representative to submit the mobile back to service centre itself for replacement. It's been 4 months and the handset has still not been replaced or repaired. It's under warranty. The standard response that we get from the service centre people is that they are still awaiting response from the company. Please help either with solution to this by panasonic or by guiding mewith filing a complaint with a consumer court.

Dear sir,

On 17-03-13, i bought a panasonic cube ac model no cu-zc20pky at sadana electronic latuche road, lucknow.

Unfortunately, your service has not performed well because of cheat to your customers. I am very disappointed because of bad experience of customer service provide by the vendor. Incident was that i had put a complained no r[protected] on 16-08-17 by call on customer care number and with in a 24hr engineer had visited to our place. After his investigation on my query we found that ac compraiser was not working, so he told me for repairing, because my ac compraser was coming in warranty so it will be repair by the company, then i told him to repair it as soon as possible. At the time of his visiting he explain me about the some points which was not come in the warranty but he didn't explain the any charges. When i ask him what cost will be pay by me for it so he just told me that "sir you have to bear the gas filling charges of rs 1950 with new ca-pester and transportation charges also but price not share on the same time. So i called the service center"hiz electronic" from where the engineer has came for the visit. As per the service provider we have to send the equipment to service center by our self or bear the transportation charge as per the policy by panasonic for repairing but still cost was not explain by him. Also he told me that i have to pay advance all the money before its going for repair to center. At the time when engineer was left from my house again i ask for the cost so he told me that our service provider will explain every thing and rest you can read the back side of bill.

Now he made the extra charges of repairing cost or transportation cost which was not explain or not match which the actual amount which was mention on the back side of bill. So i just want to explain you that from all of this is the service was not performed correctly, i was billed the wrong amount, something was not disclosed clearly or was misrepresented.

To resolve the problem, i would appreciate it if you could take the specific action on it because your company say something else and service provider was different. I am sending the bill copy from both side which i had received from the vendor and also i need you to check it is correct way to make the bill for a reputed company.

I look forward to your reply and a resolution to my problem, and will wait until before seeking help from a consumer protection agency or the better business bureau.

I, mrs. Amrita sarkar, 214a, talpukur, baghajatin, kolkata-700086, like to bring to your kind notice the folowing information for taking immediate necessary action in this regard, so that, i may get relief from the problems being faced by me.

I had purchased a 1.5 ton 5 star panasonic ac. (Model no. Cu-kc18rky1) on 07/05/2015 from metro cash & carry india pvt. Ltd., em bypass, east jadavpur, kolkata-700099 (Card no. [protected]).in this connection i like to say that during the purchase of the article i was told that the above mentioned model contains copper condenser.

At the end of march, 2017, the ac became out of order and i had informed the matter to the company and the technicians from star air-condition refrigeration, 63, dev lane, kolkata-700014 (Authorised service centre for panasonic india pvt. Ltd.) had visited our residence and after inspection they were on the openion that “gas charging” will be necessary for proper functioning of ac machine. As the warranty period has been lapsed, they had done the “ gas charging” work against the payment of rs. 2000/- (Rupees two thousand) only on 05/04/2017.

At the end june, 2017 i had to face the same problem and informed the company on 03/07/2017. The technicians had visited our residence and found that “gas charging” will be necessary for functioning of the ac machine. They had done the “gas charging” free of cost as the prior “gas charging” had been done before the expiary of three months time.

Again at the end of the month, july, 2017 i had to face the same problem as the ac machine become out of order. On 02/08/2017 i had informed the matter to the panasonic india pvt. Ltd. Their technicians have twice visited our residence of the ac machine is made of “aluminium”’ it has became defective so early and it is to be replaced.

After through discussion with the senior officials of the company we have came to know that as the warrenty of the condenser has not yet been lapsed, they may replaced the condenser by a new aluminium condenser free of cost. But i have to pay for the gas charging.

Under the circumstances stated above, i like to inform you that i had purchased this model of the ac as i was assured by the metro cash & carry india pvt. Ltd., kolkata. That it contains copper condenser and now delivered to me contains aluminium condenser in place of copper condenser.

Due to this situation i request in the meantime i had suffered a lot.in such heat of this summer we are in great trouble.

Now, i request to find out immediatly who is the remady. Otherwise i have to knock at the door of the law to get rid of the situation.

Thanking you in anticipation.

Yours faithfully,
Amrita sarkar
(M) [protected]
214a, talpukur, baghajatin, kolkata-700086

Rik service
Aug 21 (2 days ago)

To me
Dear sir,

Thank you for patronizing panasonic products..!!

With reference to your complaint no. R[protected] regarding the repair of your ac bearing model no. – cs-kc18rky1 and serial no. - [protected] our engineer attended and found leakage in condenser and the same needs to be replaced. As per your request, your alloy condenser will be replaced with copper condenser and no amount will be charged for condenser coil. Pl note for gas charging and service charge, the below estimate details have been provided to you.

Gas charging – rs.2072/- (Incl. Gst)
Service charge – rs.472/- (Incl. Gst)
Total estimate = rs.2544/- (Incl. Gst)

However as a goodwill gesture we are providing we are offering you 30% discount on total repair cost of rs.2544/- and the final payable amount will be rs.1780/-. Pl confirm us by replying to this mail at the earliest so that we can proceed with the repair of your ac.


Thanks & regards,
Sujoy nanda
[protected]

Cid:_4_0b323e8c0b3238b[protected]

Sir,

I was inform you that the remedy of the situation facing by me after purchasing panasonic ac machine dated 14/08/17. And mr. Sujoy nanda (Rik service, authorized service center, panasonic india pvt. Ltd.) replied me on 21/08/17.

Again i was inform you that i have already paid for gas charging rs. 2000/- on 05/04/17. If your technician properly found the problem then i was not suffered the problem.

So, what can i do?

Thanking you for your anticipation.

Yours faithfully,
Amrita sarkar
(M) [protected]

I have purchased panasonic eliga a2 3gb ram 16gb 28//12/2016. After 4 months it works only when charger is connected otherwise dead. I have deposited it authorised service centre the care point durga puri chowk durga mandir tel no. [protected]. They have kept it for 40 days and handed over to me. But after two days. It has same previous issue.
Then again it was deposited to same service station. After nearly 42 days i phone the servoce station. They have inform me that doa is made. They are not able to repair the phone even with charges. I return with phone on[protected]., but when i try again it does not start nor charging. It seems that service centre has tampered with phone. Some important parts they have taken out

Kindly help me to return the phone

Iqbal khan [protected]

I have bought a panasonic eluga a2 phone on 6th nov 2016. My phone haven't even completed one year but my phone battery is dead. My phone is not turning on without charger even when it is showing full charge. It is optimizing always. There is no other software issues. Since my phone is still in the warranty period will you guys replace the battery or not. See through this issue and reply as soon as possible.

Sir my phone after switch off there is not on again.

If want to on the phone, there is no on, then the insert the charger phone

Would be on.

I am facing thish problen last 2 weak

So plsease solve my problem

Model no. Panasonic eluga a2

Itam code: la812966

Imei no. [protected]

My contact no [protected], [protected], [protected]

I had purchase panasonic mobile p77 18.11.16, 5 months after its purchase, i am facing a big problem that this phone gets hang & touch not working.
I give this phone to panasonic kanpur service center, u. P
After 30 days the service center returned the same phone by giving a d d paper.
The shope from which the phone was purchased is now closed.

And no response from the service center is getting
Ravi kushwaha
Kanpur, u. P,
[protected], [protected]

I had purchase panasonic mobile eluga a2 on 9-1-17. 3 months after its purchase, i am facing a big problem that this phone gets off automatically.
I gave this phone to panasonic janakpuri service centre after that phone worked for 2 months more.

Now, this phone is fully off & not getting started for the last 2 days. Company is denying to replace it/repair it free of cost.

Invoice no. S9c78a/16-17/20112 dated 9-1-17.

My contact no. [protected] & [protected].

Dear sir/mam,

I bought mobile phone p55 max from flipkart on dt.17.07.2017.
Phone is new launched in india, in only 3 weeks my charger is getting heated and after few days its not working. Secondly when i charged my phone its take too much time and so its getting heating in phone also in charger.
So pls suggest that if this will continue and if further my mobile gets damage due to overheating issue than what will be warranty given by company that they will replace the phone.

Madam / dear sir my name is shyam kumar my tv repaired last 10 days back i am complaint also gave your technician came and take photos he told me the tv problem is pannel problem he told me. After 5 days after one person called and told me that model is very old model the part is in not available panasonic company you can take new tv and old tv is you are using 1.5 year that tv amount 4500 deduct and new tv is you will pay 10, 000/- why i am pay sir my tv is in warranty why should i will pay sir i am telling he is not talk me i did purchase metro cash and carry uppal hyderabad. I did called metro also he told me that tv is in warranty tv if not reparable new tv gives you panasonic company you don't wary sir. What i do tell me thanking you m. Shyam kumar suryapet pin-508213 cell:[protected]

Its been 1 year and 3months i have purchased 55"led tv from panasonic and today it stopped working. I cannot see any video, support told there's a problem with led panel. They are charging nearly 37000/- for that, that means they are providing that worst quality that after the warranty period customer have to pay such amount. I want free replacement and will never purchase panasonic product..

Sirs,
I have been emailing to/calling Sanyo my COMPLAINT about my dead Sanyo TV (installed on 26/7/17 and dead since 9/8/17 as checked by Sanyo technician; see the attachment, job sheet given to me on 12/8/17 though TV is dead since 9/8/17) but it seems to be falling on some deaf ears and at my age 77 years, I am being troubled/harassed by both Amazon and Sanyo beyond limits.

I once again insist that Sanyo to replace my dead TV with a new properly checked/quality controlled and working Sanyo TV of the same model. Sanyo has launched this TV very recently in India, as per their ads and should therefore have enough sets in stock to give a replacement TV to Amazon for sending to me. Sanyo should not back out for any reason whatsoever for not giving a replacement to Amazon for this dead TV. One of the persons from Amazon asked me to get the bond entered between Sanyo and Amazon and give it to Amazon saying that he can do the replacement if the bond is sent to Amazon. This conversation tells me that it is necessary for Sanyo to give a replacement to Amazon, on producing the bond to Sanyo, under the conditions of the bond. Why has Sanyo not taken an initiative to send a replacement to Amazon under the conditions of the bond?!

I feel cheated by a reputed company like Panasonic-Sanyo when it is not taking any decisive and quick action in the matter. Panasonic-Sanyo’s reputation is at stake in this case, because I have started getting doubts about the deal of Amazon with Sanyo about selling this TV and not giving a replacement to Amazon for a Sanyo TV which went dead in such a short period.

If persons receiving this email are unable to decide in the matter and cannot accept my demand, I request them to give me immediately (within 12 hours) name, address, telephone number and email ID of the topmost person/s in Panasonic Sanyo in India and in Japan so that I can escalate my complaint to this person and get justice in my case. Please pass this email to CEO Mr. Manish Sharma for his decision.

I hope that Panasonic-Sanyo will respond to my request favorably so that I do not have to take up the matter further to relevant authorities in India to get justice in my case. Please respond quickly.

BM Shah

Please check this issue as I bought a Eluga Max Ray in the month of june 2017 but this phone stopped working after 1 week, I approached a service center situated in my native place (CIPL Technologies, Rajkumarganj, Darbhanga) and they kept this phone for around a month but still issue not fixed.i have sent many mails to customer service people but they are not responding at all. When I call customer care then they disconnect my call.Have I committed any mistake by buying your product. I paid 11, 500 rs for this junk piece and did not use this even for 1 week.

Please find attached supporting documents and take action.

I have complain that my washing machine is not working properly. There is a leakage. Technician is calling everyday that he is coming today but did not turn up.

It has been 1 week but my problem is not solved. It is the way you guys provide services.

Guys request you all to look at the service department they are not doing they are work problem and solve my problem as soon as possible.

I am facing lot of difficulty

Sir/madam,
When i submitted my mobile on 17/07/2016 at your varanasi service center which is located at bc tower at sigra they submitted my mobile and say that they will call me after mobile serviced but after about 15 days they make not a call to me they only send me message that your mobile has been serviced when i reached the center next morning they told me that your mobile has been again got damaged by their worker and then said me that to come again next 10 to 15 days to collect mobile, after 10 days when i reached to get knowledge of my mobile they told me that your mobile is unwarranted and it will get cost you about 5000 thousands for you mobile repairing,
Sir/madam,
Please clear me if my mobile in warranty period then how they are saying that my mobile is out of warranty and they make my mobile dead and changed the all parts of my mobile as well battery also,
Sir/madam,
They are not listening me
Please please help me

I purchased panasonic eluga a2 mobile by spending rs.8900. I gifted this phone to my pensioner father aged 66. Mobile turnoff automatically, on second day of purchase. I submitted to service center more than 5 times until now, the problem didn't fixed.

What shall i do to now? I am totally fed up of panasonic and it's service center.

Below service center is worst where i gave my mobile phone for serving.

Sri vinayaka electronics
5-8-344/1,
Db manohar complex,
Next to sbi,
Chiragali lane,
Near medwin hospital.
Abids,
Hyderabad,
Telangana - 500001.
India

I never saw such a worst service center in my life. Fraud cheating service center. Playing with customers.

Panasonic Ray Max bought on[protected]
1. Having Uncertified PlayStore. Mobile given to service center for same issue, got corrected temporarily, but now again showing uncertified (after regular update i guss).
2. Not showing HD symbol, when insert Jio sim in slot 1, hence jio sim not working in Sim slot 1 with out an jio app.
3. Already mailed the customer care email, but they ignoring me i guss