Panasonic India Complaints & Reviews

I have taken refrigerator now after 2 years it was not working first it was not getting cool and I have complained it in your service centre.but after 2 days he came and then he told me.sensor problem is there and he will bring it now it is one month and there is no response and now my fridge is become very noisy and ice was forming in refrigerator and it is not defrosting repeatedly calling to your customers care centre there are not sending any technician .I am fed up with this I am from Bangalore please look into this matter.

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I have purchased 2 led tv in last 3 yrs from arcee electronics panvel, navi mumbai maharastra. My name kul bhushanÂ

Mob no [protected]& [protected]

Address 403 tapi, tapi narmada chs ltd, moraj riverside park, takka, old panvel.

Purchased on 23.11.2014 from arcee electronics panvel.

1. 32 inch led 32a300Â

You check your database the tv was replaved within one yr due to fault. And now its again not working.

2. 43 inch led tv purchased in 2016 u can check in your data base. But as the warranty expires the tv got repaired and i spent 8000 from your service centre at panvel mr nasir came and repaired and still the tv some times goes blank.

Name ratna sheelaÂ

Mob no [protected]/ [protected]

Adress flat 504 building ganga, moraj riverside park, takka old panvel.

If you guys are not able to make good products why you dont close the tv productions.

2 led tv i bought in last 2 and half years amd both are worst.

My experience with panasonic tv is worst.Â

Now what to do you tell me i purchased panasonic mixture also. I am just a victim of panasonic brand.Â

I want to go consumer forum please suggest what to do now???

Kul bhushanÂ

[protected]

I have purchased a mobile panasonic eluga i 2 from sagar m. P.in october 2017
But its battery not working since 2 months and i have complained to retailer but he sayas to go servive center but from 2 months there is no any service center in sagar m. P. So i m suffering as a customer hear & there my mobile is not
Working. What i can do now??? Retailers name is vishal mobile civil lines sagar m. P.
So please solve the problem o[censored]r customer as early as possible.
Shruti shrivastava d/o shri b. K. Shrivastava indra colony 06 civil lines sagar m. P. Mobile no. [protected]

Hii panasonic,

I have purchased a led tv worths rs.30, 000 in the month of october 2017 from gupta distributor, bhubaneswar. But few months after purchase the tv has display issue and it was sort out the. But after few days again same issue appear and sort out by ur techinician after several attempt. But last 3 days again same issue appears. My concern is if 3 times same issue has appeared with in a year. Then what happened next? So i want a full exchange of my my led tv. Kindly do the needful

I bought a panasonic ac on 24/03/17. Faced problem on 15/04/17.
Registered the complaint. Since then every now n then someone new come n state a new issue to be resolved in a new way.
Note - ac is still not cooling, for which i have complained for about 8-10 times to panasonic.

Now the company claim a default in installation which need to be repaired, and for which it is charging me.
Installation done by panasonic, product of panasonic, people of panasonic. Why should i pay charges, specially when in warranty.
My reference number r[protected] and 8 more like such.

I have come to terms believing this company is a cheat.

I had purchase panasonic w/m from vijay sales - maninagar on dated 15-5-17. Still washing machine is in warranty period. I have already book the complaint to panasonic service center & our complain no. Is r[protected]. But they want charge about pawor control board problem. So please help above matter & solve the complaint.

Thanking you.
Yagnesh mase

My ac is not working and i logged 1st complaint 31st august'2017 and today is 4th sept'2017 and still i have not received any support from the company.

On 31st when i logged my complaint they customer care executive said that they will sms the complaint number along with other details and yet i have not received the complaint no.

Since 31st august i am repeatedly calling the customer care centre i yet after 5 days no one has attended my complaint.

I escalated the matter to seniors on 2nd sept'2013 morning and he assured me that my problem will be attended at the same day but no one has yet attended.

I lives in hyderabad at banjara hills and its sept month & weather is comfortable here and i don't thing its high time for ac.

If they are having such kind of service to a customer in this season (Not rush hours) then god only knows what will happen if our ac will get problem during summers.

Panasonic claims that they will attend the problem within 24 hours but in spite passing 5 days still my problem has been not even attended.

I would like know you all that my ac is just 2 years old.

I would request to the seniors of panasonic to pls. Intervene and get my problem solved and also request you to pls. Improve the service centres to build the trust on your customers.

My name is manish chandra and my phone no is [protected].

I have purchased new led tv through m/s vijay sales, hub mall, goregaon (East) in the month of june 17. Technician from panasonic has installed led tv on my old stand of lg company instead of fixing new stand of panasonic & convince my family in my absence that there should not be any problem. Led tv is properly installed & looks very odd in drawing room. Request to re install the same using stand supplied by panasonic along with led tv

I have purchased two panasonic mobiles i. E eluga a2 and p77 in dec-2016. Now in eluga a2 the phone battery is not giving any backup. I have to connect with power bank every time. This is really a bad experience with the phone. Also the same complain with p77, the backup of the battery after full charge is only 4-5 hours even if we are not using it.

Poor battery fails within seven months, poor service bat no available at service centre.
Service centre person deposit the battery amount and phone on 29.08.17.
Till now bat not available and no info when it came from company.
Worst customer care in india
- after complaining 2 time to service head also no feedback.
Panasonic is still living in 20th centuary, don't understand how a person live without mobile
I had purchased a panasonic eluga a2 phone, in 21.01.17, and found some auto phone off issue severely, today i bought the phone to rv solutions service centre at faridabad, suggested by your customer care team, when inform problem to technician, without inspection of phone, he informed that it's battery problem & it's have only six months warranty & it's cost rs 1500.
It means it's a popular problem with this phone
I surprised to know the high price of battery.
Then i decided to get it replaced immediately as there's no other options
To my surprised again, the centre don't have battery and informed it will take min. 20 days time from company to provide battery and i had to leave my phone also. This is ridiculous experience i had with such a big company, even after knowing the problem there is no support to reduce customer irritation.
I feel like stuck in a bad deal with a reputed japanese company who don't understand that service is the backbone in the country like india, as i have to leave my phone for n number of days to centre. Even after ready to pay high cost for a poor product, i am not able to use my phone and now compelled to buy another phone.
Ref attached service slip. Hope your urgent & positive reply.

I have panasonic eluga i2 (2gb).
I went to the panasonic service centre-"raj communication" at padrauna (Up) on july 19, 2017 but the service centre there at desired location as in panasonic website told that they have stopped giving panasonic mobile services.
Next i visited another service centre - "icon ts" on july 20, 2017, located at basharatpur, gorakhpur (Up).

I have a problem that my mobile display is not reponding and my mobile is within warranty period which is a condition of replacement of handset.
But the service centre told me that you have to pay for it and demanded money for their service.

I have told at the service centre that if it does not get serviced soon, the warranty period will get expire. I have sent many mails to the company but the problem persists as it is, till the date of today. The company does not satisfactorily reply or respond to any of my calls or mails.

Dear sir,
I am nilesh shrivastava. I have purchase 32 inch tv (Model : th-430350, s. No: 172ps05s02012) on 18 june 2017 from ur bhopal dealer, he offered me to purchase the panasonic brand tv with special gift offer. He commit that gift will be directly deliver at home by courier i taken that tv and offered gift is not given by him still. I m regularly contacting but now he is not responding...
I have purchase bill. Please give proper information the offer relating that date and particular product. Solve the issue as soon as possible.
Emp id : 405436
Unique code : gst956233
Dealer : casyon retails (Add: mp nagar-1, bhopal)
Bill no : 529
Date 18 june 2017

Nilesh shrivastava
[protected]

I have recieved one led tv 32 inches through paytm in a damaged condition on 28 august. I am unable to click in order return option. I have tried many times but not yet worked. Paytm didn't communicate with me in this regard. Till date they are not taking any action. So i would like to return my order item and refund my amount as soon as possible. Order id is [protected]. Thanks

Battery backup low, Automatic Battery level 0% show & There are a lot of problem s in this Mobile. I am unable to use this mobile since two month. I have send two time this mobile to service center but there is no benefit.
Invoice no UP-QNDL[protected] dated04 jan 17
order id[protected]

Checked at company service centre- Service world shop no-2 The Mall Kanpur UP. DOA Seal no-SS027723
DOA shipping bag No-PIA0079004
Job no-KNR/PS/17/01742 dated 31.07.17
copy of DOA and invoice attached

We purchased a panasonic refrigerator on 8th june. On delivery we got to know that the product was defective. So we returned it back the very next day. After a few months we received another refrigerator and that too was defective. Even after paying money in advance we continuously received defective products. Worst company & worst products. Total waste of time & money. : (

I have bought the panasonic eluga ray phone two months back from flipkart. After one month mobile stopped working. We have given the mobile in service center on 25/07/2017. It is having charging problem and backup issue.in service center i have handover the phone on 7/25. Till today no response from them, whenever will ask for the status they are saying spares not available. I have sent an email to service. [protected]@in. Panasonic.com. I got auto response email, later he forworded to mobile. [protected]@in. Panasonic.com. Again one more auto genarated email came. They have not taken any action till now. Service center people are behaving very rude and they are not giving my mobile back. Please help me in escalating to next level.

The av cable of my led tv with model no. Th-l42dt50d which is k2kyyyy00199 (Cable model no.) has been damaged by rats because of which i'm not able to perform any function related to cable connection so kindly help me to get this cable asap because panasonic servive center here in haridwar (Uttarakhand), is not givinga any positive responce regarding this.

Bought a panasonic led tv  40 inches last year october.
Earlier this weak suddenly in the morning when we switched on the tv there was a crack coming up at the bottom of the screen but there was no physical damage done to the screen externally as there is no mark on the screen.
We lodged a complain with our dhanbad panasonic centre and a technician came for a visit he said this is an exterior damage done to the tv which is not covered in the warranty agreement but as we are repeatedly saying no external damage was done by us as there is no mark on the screen and nor was it hit.
I would like you to look into this issue with utmost priority and let us know how panasonic can help us here in after sales service because this is really unacceptable because the technician is proving me a  liar any help here would be really appreciated.

Registered mobile number : [protected]
Job number : r[protected]

We have purchased a microwave convection nnct641m
On 04.11.2012
Now the microwave is not functioning. We lodge complaint through toll free no.
Two times
But no response from the company customer care side.
The customers is purchasing your products to trust on the company that they will provide services long time. But all are false, the dealers are only interested on their profits, no bother about the customer.
You think in this way the customer will purchase your other products, like tv, washing machine and other electronic items.
This type of service is tarnishing the fame of the company.
Please do something and repair or replace the parts of the microwave on our cost.

The mobile was purchased online and became defective 6 months after purchase. Since then we have been following up with the local service centre as well as the service team in panasonic. Even the doa of the handset was created but we were told by the company representative to submit the mobile back to service centre itself for replacement. It's been 4 months and the handset has still not been replaced or repaired. It's under warranty. The standard response that we get from the service centre people is that they are still awaiting response from the company. Please help either with solution to this by panasonic or by guiding mewith filing a complaint with a consumer court.