Panasonic India Complaints & Reviews

I have procured panasonic led th42a410d from vijay sales, noida on 18.10.2014 under 1+2 year additional warranty. I have made complaint on toll free no. For the "sound gone problem" pertaining to above led and the complaint is registered under reference no. R[protected] on 03.07.2017. The complaint has forwarded to fairdeal services, c-212 sec-10 noida-201301 uttar pradesh. After rigorous followup with fairdeal, engineer came and seen led and created job sheet and also informed that the mother board is damaged and needs to be replaced. Subsequent to inspection it has also observed that a line also appears on the led, which is also informed to the engineer during inspection. He tells that the same will be rectified on motherboard replacement (Which will be replaced within 2 days). After this i have received call from mr. Dharamveer singh ([protected]) on 07.07.2017 that my led is out of warranty and the service is under payment. I also informed him that my led is under warranty which is valid till 18.10.2017. I also insisted him to kindly email me at my email id i. E. [protected]@gmail.com that "my led is not in warranty" but the same has not yet been done. Now i have received 2-3 call to cancel the request and generate new request for repairing of led, i dont know why new request should be generated? If my existing problem is not rectified.

With such a esteemed professional company it is regretful such kind of problem occurs.. My complaint was filed on 03.07.2017 and now its 12.07.2017 and i am still waiting for the replacement

Hi team,
My name is beena das and i've bought this panasonic ac on 29th march. Since then i've at least complained 4 times and last week on tuesday which is 1st august a technician visited my place and after checking he said the gas has leaked out of the ac which was due to not installing it properly by their technicians. They filled the gas and it was working good for exact a week and today again am facing this issue of ac not cooling, not even a single room. Last time i forwarded the complain to the ceo manish sharma now this time i've no idea where to complain. This product is of 40 thousands and i've paid 4 or 5 emis till now. Now please help me to understand what should i be doing with this piece of junk. It is completely a trash for me. Kindly provide a solution for the same.
Beena das
[protected]

This is worst service i have experienced so far.
I submitted my dead phone under warranty in ghaziabad based service center before two months and still they are not responding
Their customer support team is not having proper answer. I am not getting even reply from email address where i wrote so many emails

Now my phone is not with me and these thief stole my handset. Can anybody please support.
Name : royal dhuvad
Mobile number : [protected]
Panasonic mobile : eluga arc
Imei : [protected]
Job record number : zbd/ps/17/00105
Record number on call :pan[protected]

My panasonic plasma tv stop working with error of four blink of red light. I registered the complain and got a call from technician. Better you brought your tv at service center other wise for visit you have to pay 1500/- including tax. Before that i explained complete detail and error code. One day i take my tv and reach service center. The person told me we will open it and check it and tell you the estimate cost. Next day call come and the estimate was 18000/- plus tax. I conveyed that 18000/- is too much for repairing and i cannot afford that much. Next day i reach service center and told them i dont want to repair it as the cost is unreasonable. So give my tv. They told me you have to pay service charges. You know without touching the tv and only on the basis of blink code, they charged 1100/- rs. They didnt check anything and charged 1100 rs from me. This is the way panasonic service center snatching money on the name of services. Now there is no hope for my tv. Better i go for new one but never will purchase any panasonic product.

Contact no [protected]

We have facing mobile heating problem when we have w care mobile sarvice center dadar east he is say your mother bord is deadh and compani not givine mother bord warrenty so you wiil pay charge then your work will be done

But i asked why not warrenty then we purchage mobile seller take your 1 year warrenty

Thanks & regards

Ashraf ali mumbai

1) led tv 49 4k 630 d was purchased from modi's branded panasonic shop, tiruchy on 10/06/2017.
2) installed on 13/06/2017 and defective on 25/06/2017.
3) instead of repeated compliants to the dealer, the compliant was registered on 27/06/2017.
4) service mechanic checked and found the the entire panel to be replaced and sent the report.
5) based on my repeated request and dealer's request company accepted for change of another new t. V on the same brand without cost and approved the same.
6) due to implementation of gst the bill was not ready up to 10/07/2017.
7) finally they informed that the same make is out of stock and company approved to give 2017 model 4k 49 600s without speaker.
8) the dealer paid an amount of rs. 13000/- as demanded for the replacement with speaker.
9) it is understood that company despatched the t. V on 21/07/2017 without speaker.
10) from 22/07/2017 the service people demanded to pay an extra amount of rs. 11, 000/- for the t. V without speaker over phone to my wife and me..
11) whether service team is eligible to recover rs. 11, 000/- after the approval of company for the same t. V without speaker.
12) even after payment of a lakh our family is suffering without t. V for the past 40 days due to irresponsible action.
13) due to insufficient fund i am also not in a position to give the fine amount of rs. 11000 for the same t. V without speaker.
14) if you feel my complaint is genuine, please take immediate action for the replacement of 4k 49 600s without speaker

My mother had purchased a panasonic handset eluga a2 model after 5 months the handset developed some problems. When it was taken to a service center it was communicated that the handset has problems in the mother board and cannot be repaired. However the same can be exchanged for a new handset. It was suggested from the service center that the handset will have to be replaced from the place it was purchased. However it is not possible for my mother to travel all the way to delhi to replace the handset from the same place it was purchased. We do not even know whether the shop is still functional there or not. I am also not sure whether panasonic is willing to bear expenses of such a trip.
Citing these reasons, we talked to the service manager, mr. Suresh kumar, who is in charge of panasonic service. Mr. Suresh's phone number was provided to us from the service center calicut. Mr. Suresh kumar was helpful and said that one need not travel to delhi, bu the handset can be replaced at any desired location in kerala itself.
When i communicated this to the service center at calicut, they said they were unaware that this was possible and that they do not have any details of panasonic authorized dealers in calicut and asked us to scout around to find a dealer. When i objected to this, the phone number of one mr. Suraj was provided, who is in-charge of panasonic kerala. When we called mr. Suraj, he was helpful and communicated that he will get it either replaced from kochi or from calicut. However, he requested some time and asked us to contact around 1st of august. However now his phone is not reachable, and we are left in a lurch.

Through this letter i want to communicate one thing:
1) kindly facilitate quick replacement of the handset as quick as possible. We are not able to use this panasonic cellphone which has many problems. If you cant replace please refund the full amount we paid.

Sir
I siyaram sah, purchased above mentioned mobile on 22/01/2017 from rohini communication, colaba mumbai-400005. Tel.22041721.
The mobile started malfunctioning on 30/07/17 & same i deposited for repair to rohini communication on 31/01/17. I received a call from service center that the battery of the mobile has failed and you have to pay rs1250 for replacement and repair.
Now how come a customer can pay rs 1250 for battery after 6 months. I purchased this mobile thinking that panasonic is a big brand in market and it is safe to buy costly product from such brand, however if i need to pay such amount for failure of battery of mobile in just 06 month then why a customer will buy from such brand, will prefer to buy from footpath. It doesnt make any difference.
Please, you take the mobile back and return my money or repair / replace the product. I cant afford to pay such ammount after six month.

Regards
Siyaram sah
M. No.[protected]

Panasonic is the worst company, they are selling inferiors products now. I was their regular customer, bought 32" led. My tv got white screen just after 7 months of purchase. And their customer care service is the worst and egoistic they are not giving proper reply and your manager not solve my issues.. It's 2 nd time panel problem from your end... Please request you all do not buy any panasonic led

I bought panasonic eluga ray smartphone on 27 june 17 and unfortunately it got wet in rain on 12 july 17 in my pocket. I submitted it to panasonic service center "shankla telecome, shop no 53, faridabad, haryana" job no. Fdd/ps/17/00253 sane day. They are saying that the repair cost would be more than mobile cost and it's warranty is lapsed. How come this possible when charger is all ok, ear phone is also ok and there no physical damage to mobile? We didn't touch any thing as the mobile was in warranty. Please help me to resolve this issue, they are not giving the appropriate solutions, my mobile is still with service center, i don't want to bring this dead phone back.

Following problems are being faced with panasonic washing machine:
1. Presently the spinner is not working.
2. The plastic cap on the top of spinner broke long back, but not replaced by panasonic.
3. The spinner driving power seems too low because the spinner stops even if loaded about 60% of the spinner volume.
4. The amount of cloths washed in wash tub in one go, needs to be spinned in two batches in the spinner due to the load limitation of spinner.

Desirable resolution: please attend. One cap on top of spinner needs to be replaced because the original one broke long back.

Please contact: [protected], [protected] for further details

I am very disappointed with the issue that i am facing with the panasonic fully automated front loaded washing machine.

I had bought the washing machine about 3 years back and within 3 years the washing machine body is all rusted and broken. On approaching the panasonic services i received a quote of rs 12, 588/- for fixing the issue. Which is half the purchase price i paid about 3 years back assuming that i will have a well engineered product from panasonic.

On escalation in northern region (V[protected] i get the same response.

I was expecting around rs 3, 000 max as the cost but rs 12, 588 for the tin body is just a rip off which may not last 3 years again.
Ashwani singh

I purchased a wet grinder from nitya steel, iit market, powai, mumbai on18 march 2016. Although the product is warranted for 24 months, despite repeatedly lodging complaint withnitya steel, and panasonic consumer division for the past 3 weeks, no technician has come to redress my complaint. Iam appalled the insensitivity of the company towards its consumers.

Hello,

Really today i feel that panasonic is worst service provider we met. Its my big mistake in life that i purchased 2 panasonic 32 lcd. After 2 months my tv not starting at all and we register complaint and no one responding. Today more than 40 days completed to my complain and still my complain is in process and tv is not working. Daily i am wasting my time and money to call customer care.

My complaint no is : r[protected]

Waiting for your positive feedback.

I purchase 42inch led tv from vijay sales - pune in 2015 within 1 year it starting giving trouble of display off. After number of escalations, i was given complete unit new in somewhere sep'16. Even new unit started giving problem of image flickering & voice missing intermittently. Again i approached panasonic, and service engineer who visited confirmed that mother board is the problem.
After again escalating the issue, mother board was replaced few days back.
Would you believe even after replacement of motherboard, problem didn't got resolved.

Evaluating all the options.

I have panasonic eluga a2 mobile
Yah charge nahi hota hi nahi hai mobile ko factory data restore bhi krke dekh liya kabi kbi apne aap sahi charge hone lgta hai & charger bhi bahut jyada garm hota hai & charger port bhi kharab ho gya h

Service center pr bhi 4 baar repair krwa chuka hu pr problem solve nahi huyi
Service center is very bad
Panasonic mobile is very bad mobile

I am a resident of mahalingapuram, chennai.

Panasonic service is just cheating people. Yesterday there was a problem with my refrigerator after a short circuit at my home. The service men from panasonic came and just told what was the problem with the fridge, but did nothing to solve the problem. They charged rs.350 for this. This is too much because they did nothing. These companies simply cheat people. They try to grab money from common man for every single thing but do not provide any service.

Hi,

I am ateet jain resident of thane (W). I bought a refrigerator from one of your dealer in thane west called nancy electronics, shop no.1-2 sai plaza, opp cine wonder mall, ghodbander road, thane west 400607. On 26th june'17.
As there was gift scheme running with the purchase of panasonic product they committed us to provide 4 pcs. Handi set and it was supposed to delivered directly at my address within a week's time.

But since then 25 days have passed still i am yet to receive the gift. As i enquired with dealer they are not replying in proper manner and running away from responsibility.

I urge panasonic to intervene in as it will spread bad word about panasonic due to one dealers' wrong doing.

Hope you will act in favor of consumer. Attached is the scan copy of my good's purchased for reference.

I am a resident of east delhi.

I got a panasonic tv in gift 6 months ago. While playing it suddenly stops at time and again. The problem is persisting since beginning. It appeared to be the problem of electricity connection. Therefore, i got the electricity connection checked from local electrician. According to him the connection is ok and there is a problem in tv set. I tried to dial the customer help numbers as given on the web site viz.[protected];[protected];[protected], which appeared to be wrong.

As i got the set as a gift, i do not have any bill.

Please help.

I am rajaram, i have purchased & used panasonic p55 nova mobile new-handest and recently this mobile has automatically vibrated at the time of charging and immediately given this mobile to the following authorized panasonic mobile service centre:
M/s. Aara technologies, no:339, arun complex, erode-638001, tamilnadu. Phone no:[protected]. My service job bill no: 9491, dt: 12.07.2017. Imei:1- [protected], 2-[protected].
In these connection, i am regularly contacting the above service centre regarding rectification of my mobile handset problem. But so far they have not attended the service and informed as, "we will attend the service, after rectification of panasonic software-server problem-otherwise we can't able to solve service problem".
I am totally loss of income and struggle to meet my business people and i can't able to give my business report to our company such as whats app photos, business report etc...
So i humbly request you to kindly take necessary action due to rectification of my mobile handset.
Thanks & regards.
Rajaram. R
Erode,
Mobile no:[protected]