Panasonic India Complaints & Reviews

Dear sir,
I purchase a panasonic 32es480 dx smart led tv from new berco electronics uttam nagar 29 jun 2017.in this smart tv keyboard numerical, alphabetical and enter key is not working with smart function. Now installation person /sales area manager ayan and other no any support to resolve the issue. So request to you please resolve the issue or return my money asap

Thanks
Ved prakash sharma
Mob: [protected]

I had purchased washing machine in 2012. After 3 years, i had extended the warranty period which is going to end on[protected]. Till last month of expiry, we did get proper service without asking for warranty card, just customer copy receipt for extended service was enough.
But as soon as we registered service request in last month before expiry of service, panasonic is denying of service without warranty card.

I had registered service request on 14-7-17, then service engineer visited and reported issues as to replace the main pcb.

Service request no: r[protected].

After few days, when i called customer care they didn't gave proper reply.
So i had to call shravan pawar (Bsm) & bupendra singh (Asm) from panasonic, they were asking for warranty card, which we were not handed over at the time of extending warranty period.
This is the worst experience that i got from such a reputed company like panasonic.
Request to look into this request at the earliest. Attaching all the required docs.

Dear sir,
We have purchased the 65 inch tv 5th oct'16 and my family is happy watching with great thrill.
But, in the month of may'17, we found that the tv display is not working after which we lodge a complaint with panasonic customer care. The service engineer visited us and said that the display screen broke and it cannot be replaced under warranty and rs.71, 000 would be the additional charge.
We all have not seen any scratch or point of external damage and we are sure that the damage has happened due to some internal issues only and thus the warranty should apply.
We request you to kindly look into it and do the needful at the earliest.
Thanks and regards
Sreenivas

Sir,

Reference to my complain no. R[protected], dt. 16.07.2017, regarding my ac machine. Your technician came to my house on 16.07.2017 at 1.00 pm and told me to put a ladder outside. Accordingly i have arranged by decorator on 17.07.2017 at 8.00 am a ladder out side for one day and informed your technican vide mobile no 91-[protected] and 91 [protected]. They told me that they will arrive my house within 11.30. Accordingly i have paid the charge to the decorator.

On the same day ie 17.07.2017, i have repetadely call over the mobile lines and they informed that we are just coming. Up to 4.30 pm they have not arrived at my house. Now i shall be gone out from my house to pick up my son from school.

So today the matter is not solved and the charge i have paid to the decorator for fixing ladder is wastage.

Pls. Take necessary steps from your end to do the needful.

Tanushree bhattacharyya
Kolkata -700054

Dear sir,

My panasonic 1ton inverter ac was on amc till[protected].

I wanted to renew the amc but was denied by the service centre (Dreamz link, kolkata), saying that panasonic had stopped providing amc.

Hence, after 13th all the services will be chargeable to me.

I am totally disappointed with this kind of approach, as without an amc, i will run a risk, while operating the ac.

Please help.

Thanks and regards,

Uttaran thakur
+91-[protected]

We had purchased panasonic split ac 1.5ton from sonovision dwarkanagar visakhapatnam andhra pradesh on bajaj finance with three months already gone we have been making complaints regarding water leakage from inside unit vent and also units showed more than consumed the technician has visited five times to eradicate the problem but within 24hrs we come across the same problem did we do a mistake by purchasing panasonic ac than why so irresponsible act by the company why

I have purchase l2 panasonic mobile, but pice is defective. I have send services station, they give me replacement letter but my dealer is not give replacement. I have contact your asm mr. Manish but he give only rs.5280. My mobile price is rs. 7400. If i will not get replacement then i will go to consumers court. So resolve matter immediately.

Thasks
Sachin kumawat
[protected]

Dear team,

It has been 3 months to buy your elugga tapp smart phone. Phone's built quality is very poor. Second time o have given this phone to repair in your support center in bhandup. First time they took 1300 since swetting water has entered inside the pcb. Now there is no water issue incoming mic is not working so they advised me your phone is under warrenty. We will repair it. But now its almost a month. If i go outside to repair this they will take 15 min and local repair person will repair. So why does it taking so much of time.

Kindly revert on my email
[protected]@gmail.com
Or call me on [protected]

Hi panasonic team,

I hold a great relation with anchor and so i decided to buy panasonic fridge.

It is turning out to be a good experience till recently the freezer started accumulating too much ice. For which we unfortunately got a number of the unauthorised service partner number and he gave us a bill as attached for pcb, where as the fridge model that i have bought does not have pcb according to the authorized service mechanic as per the service card attached.

I am attaching both the unauthorised service partner bill and the panasonic service card for your reference.

Kindly take action against good luck service center, sector 6-a, kamothe and help get the refund and do not allow him to use the logo of panasonic on his bills.

Regards,
Ashish
[protected]

I have purchased panasonic tv model: th-40c400d from reliance digital nacharam village, uppal mandal, rr dist. Hyderabad - 500076 on[protected] for an amount of 44, 900=00. For installation and 8 pin belkin they have charged extra amount. Now the tv is not working. I have informed this and your service man has visited and said the tv has to be send by me to the service center at khairatabad hyderabad. Further he said the repair cost may be ranging between 5000 to 25000 depending on the nature of the problem. When i contacted the service center at khiratabad hyderabad, he said i have to bring the tv with my own transportation charges to khairatabad that too from monday to saturday only. Further he said i have to deposit half of the repair charges in advance then only they attend it.

Sir i have invested nearly 50, 000 only two years back and for repair i have to pay another 25000 approximately and also apply for leave (Sunday is closed for the sevice center) to take tv to service center. Is it fair for a middle class person like me. Why after investing 50000 also there is a problem with tv with in two years only. Why the product even though it is electronic not working even two years. We have grate faith in brand of panasonic.
Hope you will kindly look into the mater and do justice.

We had placed an order for. 1 ton PANASONIC inverter AC with ATUL ELECTRONICS, BHANDUP WEST, MUMBAI. To our shock and realisation, we have been delivered a USED / SECOND HAND INVERTER AC. And this fact was confirmed by the PANASONIC SERVICE ENGINEER who came over for demo and installation.

It's been over 7days since this incident and despite bringing it to the attention of the Panasonic vendor, they have not taken any step to correct this situation and it's shocking that a company like PANASONIC has such low governance and quality standards. We have been repeatedly following up with the vendor, however there is only browbeating from their side. We plan to now file a police complaint zeds approach consumer forum if we do not hear from PANASONIC in 48
hours.

I bought Panasonic Eluga Ray Max 64 GB during Initial launch period in April 2017 having

IMEI 1 – [protected]
IMEI 2 – [protected]

The phone has a severe Network Problem related to DATA, it does not connect Wifi and Cellular Data properly. My old phone although slow but connects to data well.

Please advice the course of correction on a urgent basis. Copy of Purchase bill is attached for your records.

Regards
Kapil Sachdeva
[protected]

I have taken Panasonic microwave oven in November 2016 ..since last 8days it is not heating..i had called up customer care and registered complain..one person had come and saw the oven and told that the circuit is spoiled and needs to be changed.he told he will send some person to correct it in 1-2days.since then no one has come and even I'm not able to connect to customer care...plz send someone to fix the problem

I have bought panasonic eluga a2 on 06 dec 2016 with very expectation after seeing the brand value. But, it is not starting up. I went to their servicing center in G6, future mall, opposite hans cinema, but to my surprise people are totally unprofessional and clueless. Once they told it is rectified and within 05 minutes they are telling its battery is to be replaced. I donot know what to do. My life has come to a halt as i was doing more than 70% jobs through my mobile phone only. I have gone with brand name and now I am feeling cheated.

On date 29/10/2016, an Android Mobile Phone Panasonic A2 Eluga was bought by me IMEI- [protected] from M/s S.H. Mumtazuddin Times (P) Ltd. Kolkata-01.
Problem aroused in my Phone after using it for six months (approx during March last week) when the battery of my Phone was not working properly.
I brought my phone to the service centre of Panasonic where it was told to me that the Battery Warranty is over, which is not mentioned in my reciept or bill. In my bill one year warranty over the phone is been mentioned. When I mentioned the same to the representative he denied by saying that Warranty is just over the Phone (not Battery).
Please look onto the matter sir.

I have purchased above mentioned plasma tv on 27.10.2012.
First repair no power supply attended on 21.11.15
Second repair no power supply attended on 25.2.16
Now again there is no power supply to tv i have lodged complaint.
Complaint nor[protected] same service center person came and taken tv to their work shop. After few hours i have been informed about mother board problem. Charges for new mother board around 18k+service charges.
I have additional stabilizer and three phase current no chance of directly effecting motherboard.
Pl let me know is there any chance of repairing the mother board. Or discount in cost of mother board.
I have attached copys of invoice and previous complaints resolved copys.
Now sree techno services / hyderabad attached for servicing.
My mailing id is [protected]@ubmail.com

As my panasonic mobile was not working, it had stopped completely, i put it for servicing at universal enterprises, sarasbaug, pune on payment of rs.100/- for checking what's wrong. The service centre employee called and said on charges of 1650/- they would repair the mobile which i agreed to. After two days they asked me to collect the mobile where they had changed the old battery to new and the charging slot. But the phone was not in working condition. They demanded 100/- checking charges once again to check now what's wrong with the phone, which i paid on the spot.in total i paid rs. 1850/- for no services received. After two days the employee called up and said on charges of 3500/- he would further repair my mobile for me or leave it as it is. When i went to collect my mobile he spoke very rudely calling me a liar and telling the mobile was in working condition when repaired earlier.
The panasonic company/authorities are requested to take serious action against this universal enterprises, sarasbaug, pune service station and the employees appointed there.
Now what do i do with the non working panasonic mobile?
Is it better to buy a new handset (No more panasonic models for me!) instead of paying rs. 5000/- plus to repair the panasonic mobile.

Rizwana.

Phone - panasonic eluga a2
Dear sir my problem is that my pansonic eleuga a2 does not install vodafone connect app wheras than all the app are install simply on my mobile
Vodafone connect app is very essential for me which are not supported in mobile so it is very important matter it is very essential the solve this please help me
Varun kumar
[protected]

It was really a bad experience of purchasing panasonic ac, will never buy in future.
So it started one month back, i complain about the product that ac is not working, and it has been repaired five times and the problem is still the same after one month. That time my product is in warranty, but now warranty is over and the problem is same, very bad experience, i will share this on social media and tell everyone not to buy panasonic ac.

With great displeasure, i would inform you that i had purchased one Eluga
A2 Phone in the month of December 2016 and the phone got dead last month
which is in warranty period. For repair, i had handed over the Phone to
your authorised service Center at RAIPUR, CHHATISGARH on 02.06.2017. But
even after 10 days i could not get the phone repaired and i got reply from
the service center that panasonic is not supporting for supply of parts and
they can't commit when my phone will be repaired.*

*I also contacted your customer care yesterday but could not get any
satisfactory reply.*

*Phone of other companies are getting repaired within 1-2 days but
unfortunately its a problem with your company. I have already submitted the copy
of the bill and the receipt from the service centre to you by email earlier. Please resolve my problem