Panasonic India Complaints & Reviews

Dear sir,

It's been more than two months, my ac started showing some problem. You team initially said, ac needs gas refilling.. It did not help as ac started dropping water from indoor unit. Then your team visited & diagnosed "wire short" problem... Acc to them they fixed it but it was a futile effort. Third visit they said compressor needs to be changed... After 16 days, compressor was changed but now when ac is still not functioning well, they say again gas refill is required... I am too upset for all this & i have been paying for your service guys' visits every time & loads of other charges... I am realising "have i made a mistake for opting panasonic?"

I would like to give the feedback against the installation service request with reference number l[protected] is below 0 as because the tv is not installed properly. The measurement of the wall mount is not good and the tv is not straightly installed and one side is down and another side is up. Moreover they told me that the thickness of the wall is needed to be over 5 inch and our walls are more than 5.5 inch but they told me that they cannot fix the screw and metal screw holders due to the thickness and instead they used plastic holders for the screw and on only 4 such screw they installed the whole tv which weights around 9 kgs and they also took the rest of the metal screw and screw grabber and other such nuts and bolts an on asking he told me that he had exchange those screws and metal bolts etc with those plastic screw holder. Moreover he silently also tried to take away the screws of the table stand and on asking he gave two screws from his bag. I want to know how can he exchange 10 big screws and 4 screw holders with those plastic screw holders. What will i do if these plastic holders come out of the wall. Who will take the responsibility of the tv. It will be very much helpful if you look into the matter soon. Why they use such plastic and cheap things instead of those metal objects given with the tv.

Respected sir/mam
We have purchaed new phone panasonic eligua turbo on 23.11.2016.
There was some problem & we have deposited on pansonic outlet at
28.4.2017 on same date. After 13 days today they are not giving the
Mobile.

Plz do the needful (This is very bad bad company i suggest to
Everyone not purchase the panasonic phone)

Work order no - grn/ps/17/00039
Imei -[protected]

Purchased 2 ton split ac in april 2016 from great eastern appliances, dalhousie. Paid rs 12000/- for ewc for 3 yrs in may 2017 through authorised serv centre zen world, from kolkata - 700028, w. Bengal, india.

I booked a call on 8th june 2017 as ac was not cooling. Technician from zen world says gas leakage. Gas will be filled the next day, i. E. On 9th. When i called serv centre zen world on 9th, they say that i have to pay around rs 2550 for charging gas + their service charges. According to zen world, all services have to be paid within three months of doing ewc.

Is this the system? Panasonic help centre could not provide any info on this. Then what is the meaning of ewc?

Kindly provide an authentic reply / solution to this as we are suffering in this summer heat without ac.

I brought panasonic eluga i3 imei no. [protected] in oct. 16, since last week of april mobile was not charging at all & it becomes too hot to touch, so i gave it for repairy in panasonic mobile repair center in pune - p. C. Support narayan peth on 4 th may & till date i haven't recieved my mobile. My profession is doctor & so much inconvenience i have faced already & now i want refund for it.

Respected sir I have a Panasonic eluga i 2 mobile the mobile is very good condition and the mobile have very good features and nice touch good camera clarity the mobile charge is drying very fast what can I do please help me to what I do please help me which software installation and configuration phone system update so I hope you only clarify that

I had purchased a Panasonic Split AC on[protected] from Great Eastern Appliances Pvt. Ltd., Gariahat Road (South), Kolkata branch vide Invoice No. DK/SA/1718/02587 under the condition that it would be delivered and installed at the premises of Dr. N Roy Barman latest by[protected]. The same was noted in the booking sheet by the Sales personnel. It was not delivered as committed. After several rounds to the outlet it finally got delivered on 2nd June only with the promise that it will be installed on that day.

Throughout the day of 2-6-2017 false promises were being given continuously by your installation team members that installation team was on its way to do the job. I spoke to the personnel at least 10 times over phone and was given the assurance that it would be done shortly. From evening they stopped receiving my calls which is the most unprofessional and indecent means of customer handling. The installation has not happened as yet.

I want the AC to be returned immediately and my money refunded. The extreme harassment, and mental agony that I had to go through had taken a toll on my health as well. Any delay in taking the equipment back would add to my physical and metal discomfort and necessitate appropriate steps.

Dear sir/madame

Purchased panasonic eluga switch mobile in july 2016. As perception of japanese quality and durable products.
But today i realized panasonic is the most cheap quality brand in th indian market.
Reasons and experiences...
- unresponsive service center staff
- unavailability of spare parts
- resale value is in 3 digit. Within year..
-difficult to repair (Even small issue.)

Thanks for giving this kind of experience.

Hi,

My panasonic mobile phone issue is pending since long time on your service centre from 24 april'17 to till date. And customer care and service centre all time provide same feedback "that ram issue in your phone that by issue complete in pending". So please resolve my issue. Asap, other wise i will raise the complaint to higher authorities.

Model no. Eluga-l2
Imei : [protected]
Work order no. Rvsrn1704kxy00025

From prashant sarkar
Mobile no. [protected]

Date of incident: past 8 weeks

Incident description: touch screen not working.

Desirable resolution of complaint: replace a new mobile

Model: eluga a2 (16gb metallic gold)

Imei no: [protected]

Purchase mode: online snap deal

Invoice details: enclosed

Previous service: serviced the mobile, at authorized service center chennai. After 3 days the same touch screen not working issue has come.

Customer feeling: i am not expected these type of complaints in the
Panasonic brands. I am feel unhappy.

Contact no: [protected], [protected]@yahoo.com

I have tried to register my complain on ur customer care number that is [protected] but your service providers didn't pay any attention towards my complain. Its being 4 days that i bought a LCD of your company. Amd i am not getting any of your attendents to install it.
My complain is registered by the name of Mr Raj Nandan Sharma
Provided address - barpa niwas, near amantran vatika, upper bilasi town. Deoghar
Registered cntct no - [protected]

What kind of # ac you guys make? Huh!

I mean it worked for just 15 days and now i am like "why the # did i ever buy your ac?".

Reply to this email immediately and fix the problem with the guarantee of the ac never getting broken again.
Or not only i am going to throw the ac back in the dealer's shop but i am complaining about it in the consumer court right away.

I have purchased split ac on 10/5/17 but not working since 10/5/2017. Made many complaints on customer case but no one came to resolve my problem. I had purchased it from fairdea electronics raja puri new delhi. The dealer have cheated me by installing the ac from some person known to him. The persone who came to installation of ac charged rs7500/- from us.

My ac panasonic split ac 1.5 ton is repaired 10 times since its purchase march 2016.

1. To remind you that i have been sending emails this is the 10th time my split ac is repaired by your

Technician and has failed and

1. There is absolutely no cooling and our holy month of ramzan has started and we have the ac which does not work.

2.in the job sheet dated 16th may 2017 very clearly i have mentioned that if after this repair if the ac fails. Please replace the inferior quality product.

3. Even if after 10 times of your technician visits and repairing if your own company technician cannot repair their own company panasonic ac then it is a point to think over.

4. Also i want to know how many cases like mine your company is attending.

5. I want to know will this faulty ac be replaced or no it is become more like a joke that after repairs how

Long will the ac work after repairs. Because even your company technician does not know because otherwise he would have given in writing

So i want to know what your company is going to do about this

This is to inform you that we have purchased panasonic mobile phone model no.:t40 on dated 12/06/2016 (Sales invoice no.3899 from value plus retail pvt. Ltd gorakhpur uttar pradesh.
I was submitted my phone in service centre before 4 day but still we have not received any jobsheet from service centre and still we have not received any resolution from company side.

I request to you kindly resolve my problem asap.

Dear sir,

As per our complaint to mr. Kamat. Saturday a person called anil (Mobile no: [protected]) visited to our work station and done the service of cassette ac with the replay of, the problem was cleared. So up to monday it was working properly, form tuesday around 1 o clock we are facing same problem (Ac is not cooling) we are fed off with the service of panasonic form last form 14th april we are raising complaint still the problem is not solved. Today also we informed to anil @ 2.15 pm. If that problem is not solved strictly we complaining/ put case on panasonic india.

Hi, i am a big fan of panasonic products. Almost all the products are panasonic in my house. Now i am bound to hate panasonic products from the service. Six months back my automatic washing machine warranty got expired and there was a issue in washing machine. Your service engineer not able to solve the issue almost 3 weeks gone. The bad part is the service engineer not even having a service report/cash receipt for the visit charges.
My contact number +91 [protected]

Sir mera nam Ramraj garg h aur mene 16 February 2016 ko eluga I2 phone kharida aur 4 month bad hi phone automatic switch off ho jata tha aur warranty me bhi bheja for 5 month ke bad wapis vahi problem aa rhi h to ab mera company se visvas hi ugh gya h sabhi ko Panasonic phone line se mana karta hu. Ab aap phone ko thik kara sakte ho to aapka aabhari rhunga. Ho sake to yah bhi bata dena ki mere phone me problem kya h aur warranty par Jane ke bad bhi kyo thik nhi huaa

Dear team,
I would like to inform you that Panasonic AC is not working from 23rd may and I was logged complain on 25th May against the issue but till 28th no one has attain the complain. I am continue taking follow up from help desk but no solution taken . I believe in Panasonic brand but certainly I have loose the confidence from Panasonic and also the service engineer Sanjay([protected]) from Balaswar giving very behavior towards us. Bad behaviors not at all accepted from Panasonic it is Japanese company and we are also working in Japaneses Company Shimadzu. Please take necessary action against Sanjay and please solve my issue till tomorrow i.e 28.05.2017 it is under warranty. If issue will not resolve tomorrow I will put case in consumer court. If my AC not solve then replace this AC with new one since its age is only two months.
My complain no R[protected]

Dear Sir, , I have purchased a Panasonic Airconditioner, from Vijay Sales Linking Road Khar West branch yesterday.
My Sales order isV.No114-LRD05-17SOCHT161 Dated26/05/17 code:[protected]
The address to be delivered was B23, Trimurti, North Avenue, opp Vithaldas Mandir, Santacruz West, Mumbai400054
Some how the delivery was sent to Borivali East.I just cannot understand why?
Please see that the AC is delivered to Santacruz at the earliest.
Shipra Bhatia